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Article
Publication date: 2 July 2018

Justin Barrett Leaf, Robert K. Ross, Joseph H. Cihon and Mary Jane Weiss

Kupferstein (2018) surveyed 460 respondents and found that 46 percent of respondents met the diagnostic threshold for posttraumatic stress disorder after exposure to…

Abstract

Purpose

Kupferstein (2018) surveyed 460 respondents and found that 46 percent of respondents met the diagnostic threshold for posttraumatic stress disorder after exposure to applied-behavior-analysis-based intervention. The purpose of this paper is to provide an evaluation a critical analysis of Kupferstein (2018) including the experimental methods and discussion of the results.

Design/methodology/approach

The authors evaluated the Kupferstein’s methodological rigor with respect to the use of hypothesis testing, use of indirect measures, selection of respondents, ambiguity in definitions, measurement system, and framing of the experimental question when conducting the correlational analysis in addition to Kupferstein’s analysis and discussion of the results.

Findings

Based upon the analysis, Kupferstein’s results should be viewed with extreme caution due to several methodological and conceptual flaws including, but not limited to, leading questions used within a non-validated survey, failure to confirm diagnosis, and incomplete description of interventions.

Originality/value

It is the authors’ hope that this analysis provides caregivers, clinicians, and service providers with a scientific lens which will useful in viewing the limitations and methodological flaws of Kupferstein.

Details

Advances in Autism, vol. 4 no. 3
Type: Research Article
ISSN: 2056-3868

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Article
Publication date: 1 April 1992

Hannelore B. Rader

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills…

Abstract

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the eighteenth to be published in Reference Services Review, includes items in English published in 1991. A few are not annotated because the compiler could not obtain copies of them for this review.

Details

Reference Services Review, vol. 20 no. 4
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 1 June 1999

Rocco R. Vanasco

The Foreign Corrupt Practices Act (FCPA) of 1977 and its amendment – the Trade and Competitive Act of 1988 – are unique not only in the history of the accounting and…

Abstract

The Foreign Corrupt Practices Act (FCPA) of 1977 and its amendment – the Trade and Competitive Act of 1988 – are unique not only in the history of the accounting and auditing profession, but also in international law. The Acts raised awareness of the need for efficient and adequate internal control systems to prevent illegal acts such as the bribery of foreign officials, political parties and governments to secure or maintain contracts overseas. Its uniqueness is also due to the fact that the USA is the first country to pioneer such a legislation that impacted foreign trade, international law and codes of ethics. The research traces the history of the FCPA before and after its enactment, the role played by the various branches of the United States Government – Congress, Department of Justice, Securities Exchange commission (SEC), Central Intelligence Agency (CIA) and the Internal Revenue Service (IRS); the contributions made by professional associations such as the American Institute of Certified Public Accountants (AICFA), the Institute of Internal Auditors (IIA), the American Bar Association (ABA); and, finally, the role played by various international organizations such as the United Nations (UN), the Organization for Economic Cooperation and Development (OECD), the World Trade Organization (WTO) and the International Federation of Accountants (IFAC). A cultural, ethical and legalistic background will give a better understanding of the FCPA as wll as the rationale for its controversy.

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Managerial Auditing Journal, vol. 14 no. 4/5
Type: Research Article
ISSN: 0268-6902

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Article
Publication date: 1 May 1987

On April 2, 1987, IBM unveiled a series of long‐awaited new hardware and software products. The new computer line, dubbed the Personal Systems 30, 50, 60, and 80, seems…

Abstract

On April 2, 1987, IBM unveiled a series of long‐awaited new hardware and software products. The new computer line, dubbed the Personal Systems 30, 50, 60, and 80, seems destined to replace the XT and AT models that are the mainstay of the firm's current personal computer offerings. The numerous changes in hardware and software, while representing improvements on previous IBM technology, will require users purchasing additional computers to make difficult choices as to which of the two IBM architectures to adopt.

Details

M300 and PC Report, vol. 4 no. 5
Type: Research Article
ISSN: 0743-7633

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Article
Publication date: 21 June 2013

Jane E. Mullen and E. Kevin Kelloway

The purpose of this paper is to examine the relationship between customer mistreatment and employee retaliation. The moderating effect of employee psychological strain on…

Abstract

Purpose

The purpose of this paper is to examine the relationship between customer mistreatment and employee retaliation. The moderating effect of employee psychological strain on the relationship between customer mistreatment and employee retaliation is also examined.

Design/methodology/approach

A sample of 107 contact centre customer service representatives completed a survey. Moderated multiple regression analysis was conducted to examine the relationship between customer mistreatment and psychological strain on employee retaliation.

Findings

Customer mistreatment emerged as a significant predictor of employee retaliation against the customer (customer mistreatment: β=0.252, p<0.01), providing support for hypothesis 1. Psychological strain was found to significantly moderate the effects of customer mistreatment on employee retaliation against the customer, (β=0.197, p<0.01) supporting hypothesis 2.

Originality/value

The results provide a greater understanding of individuals’ responses to customer incivility. Previous research has demonstrated that uncivil customer behavior leads to emotional exhaustion and absences from work within the call centre industry. Our results suggest that call centre customer service employees may also engage in retaliatory behavior when they perceive that they have been treated unjustly by customers. The positive relationship between customer mistreatment and employee retaliation against customers was stronger when employees reported high (versus low) psychological strain.

Details

International Journal of Workplace Health Management, vol. 6 no. 2
Type: Research Article
ISSN: 1753-8351

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Article
Publication date: 1 December 2004

Mary Barrett

The paper discusses some gender debates in linguistic behaviour and suggests how scenario‐based research techniques may contribute. It then presents a survey‐based study…

Abstract

The paper discusses some gender debates in linguistic behaviour and suggests how scenario‐based research techniques may contribute. It then presents a survey‐based study of 157 Australian female, organisationally senior, managers. For each of three workplace communication dilemmas, participants evaluated a series of strategic responses, indicating both how effective and how probable they thought the responses were. Despite the participants’ seniority and confidence as communicators, their evaluation of the strategies often varied with whether they believed the communication strategist in the scenario was male or female. This suggests that even confident, organisationally senior women still maintain some traditional gender‐based ideas about good communication. Despite this, the participants’ own preferred communication strategies did not vary with their seniority or their confidence in expressing opinions. The study's theoretical and practical implications and some limitations are discussed, together with topics for further research.

Details

Women in Management Review, vol. 19 no. 8
Type: Research Article
ISSN: 0964-9425

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Article
Publication date: 1 December 1997

Barbara D. Bart, Marsha E. Hass, Jane Hass Philbrick, Marcia R. Sparks and Craig Williams

Examines the effect of an ethnically identifiable name on the initial résumé/application review process. Also examines raters’ salary expectations.

Abstract

Examines the effect of an ethnically identifiable name on the initial résumé/application review process. Also examines raters’ salary expectations.

Details

Women in Management Review, vol. 12 no. 8
Type: Research Article
ISSN: 0964-9425

Keywords

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Article
Publication date: 1 May 1998

Brian H. Kleiner

Presents a special issue, enlisting the help of the author’s students and colleagues, focusing on age, sex, colour and disability discrimination in America. Breaks the…

Abstract

Presents a special issue, enlisting the help of the author’s students and colleagues, focusing on age, sex, colour and disability discrimination in America. Breaks the evidence down into manageable chunks, covering: age discrimination in the workplace; discrimination against African‐Americans; sex discrimination in the workplace; same sex sexual harassment; how to investigate and prove disability discrimination; sexual harassment in the military; when the main US job‐discrimination law applies to small companies; how to investigate and prove racial discrimination; developments concerning race discrimination in the workplace; developments concerning the Equal Pay Act; developments concerning discrimination against workers with HIV or AIDS; developments concerning discrimination based on refusal of family care leave; developments concerning discrimination against gay or lesbian employees; developments concerning discrimination based on colour; how to investigate and prove discrimination concerning based on colour; developments concerning the Equal Pay Act; using statistics in employment discrimination cases; race discrimination in the workplace; developments concerning gender discrimination in the workplace; discrimination in Japanese organizations in America; discrimination in the entertainment industry; discrimination in the utility industry; understanding and effectively managing national origin discrimination; how to investigate and prove hiring discrimination based on colour; and, finally, how to investigate sexual harassment in the workplace.

Details

Equal Opportunities International, vol. 17 no. 3/4/5
Type: Research Article
ISSN: 0261-0159

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Book part
Publication date: 30 August 2008

Marcia Texler Segal and Vasilikie Demos

The 13 chapters in this volume concern research and theories on 18th to 21st century gender-related issues by 19th and 21st century writers. Our volume looks backward and…

Abstract

The 13 chapters in this volume concern research and theories on 18th to 21st century gender-related issues by 19th and 21st century writers. Our volume looks backward and forward, advancing both research on gender and research on the history of sociology. Gender research is, like many of the subjects discussed in these chapters, post-discipline and post-modern. Our authors include students, mid-career, senior, and emeriti faculty members. While most identify their fields as sociology or sociology and anthropology, one is also a practicing attorney and another is a professor of English. In addition to the United States, authors come from Brazil, Finland, Israel, Italy, and Poland and their subject matter brings additional countries to the mix. They cover a broad spectrum of subjects and events from the Salem Witch Trials and the Crimean War to contemporary national and international politics and policies in such diverse settings as the European Union, Brazilian race tracks, and Israeli Rabbinical Courts. Yet they overlap and expand on each other in many, often surprising, ways.

Details

Advancing Gender Research from the Nineteenth to the Twenty-First Centuries
Type: Book
ISBN: 978-1-84855-027-8

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Article
Publication date: 1 April 1995

Hannelore B. Rader

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources and research and computer…

Abstract

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources and research and computer skills related to retrieving, using, and evaluating information. This review, the twenty‐first to be published in Reference Services Review, includes items in English published in 1994. A few are not annotated because the compiler could not obtain copies of them for this review.

Details

Reference Services Review, vol. 23 no. 4
Type: Research Article
ISSN: 0090-7324

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