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During the next decade and beyond, hospitality and leisure companies will embrace business models that focus on mass customizing travel experiences. As a result, in 2010, travel will be about engaging in powerful, seamless personal experiences that are carefully tailored to learning and catering to the tastes and demands of individual travelers. Two key forces are driving this trend on both the demand side and the supply side: globalization that allows more people to go more places, and technological advancements that will fuel economic growth and enable companies to provide experiences on demand. Most travel and leisure companies will need to make significant changes to be successful participants in this new experience marketplace. Travel companies that wish to offer differentiated experiences must do the following between now and 2010: promote customer‐experience centricity; brandish the brands: aggressively launch measures to re‐affirm the brand positioning; personalize with precision; focus on the fundamentals: guest service, revenue management, and brand building to offer a better quality product and more customized guest service with a lower cost structure; shift focus of personal: use technology for transactional tasks; refocus employees on value‐added guest services; reinvent sales and distribution using an integrated direct connect mechanism (IDCM); leverage technology advances in numerous aspects of the operations.

Women Sales Managers Volume 11 Number 2 of The Journal of Business & Industrial Marketing includes an article by Alan J. Dubinsky, Lucette B. Comer, Marvin A. Jolson and Francis J. Yammarino entitled “How should women sales managers lead their sales personnel?”

Dr. Benjamin Spock's advice to parents has been commented on and analyzed by many authors. In this article, Raymond G. McInnis outlines some of the major themes found in the criticism of Baby and Child Care, and cites important works on the subject.

For the past several decades women have been moving into the United States workforce in greater numbers and they have been gaining access to the types of jobs that were, traditionally, performed exclusively by men. Despite this progress, they are still having difficulty penetrating the so‐called “glass ceiling” into upper management positions (Alimo‐Metcalfe 1993; Tavakolian 1993). Many reasons have been advanced, but the most compelling of these concerns the “glass walls” that support the “glass ceiling”. The “glass walls” refer to those invisible barriers that limit the ability of women and minorities to gain access to the type of job that would place them in a position to break through the “glass ceiling” (Townsend 1996). If women are to gain parity with men in the workforce, they need to succeed in the positions that lie inside the “glass walls” that will enable them to rise through the “glass ceiling” to upper management.

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the twentieth to be published in Reference Services Review, includes items in English published in 1993. A few are not annotated because the compiler could not obtain copies of them for this review.

Academic librarians are frequently called upon to provide instruction in relatively unfamiliar disciplines. This article presents introductory information for librarians providing bibliographic instruction (BI) in the field of psychology. Its primary purpose is to identify key readings from the library science and psychology literature that provide a basis for informed delivery of psychology BI. These works are fully identified in the list of references at the end of this article. Because the primary purpose of discipline‐specific bibliographic instruction is to teach the skills necessary for retrieval of the products of scholarship in that discipline, we begin with a discussion of scholarly communication and documentation, which describes how scholars and researchers within psychology communicate research findings and theoretical developments in the discipline. The major emphasis of this article is on formal, group instruction rather than individualized instruction, although much of the information will be applicable to both types.

Outlines the experiences of East Germany as unification takes place. Presents the findings of a study analysing three groups of East Germans in their transitions from education to employment and subsequent careers from 1985 onwards. Suggests that the findings indicate that changes in macro structure and life courses are closely interrelated. Covers mobility, unemployment, retraining, competition, fertility rates and coping strategies.