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This study examined the impact of perceived threat and cohesion on the ability of groups to solve problems in a situation of social conflict. The self‐reports and behaviors of 31 groups of college males were studied within a comprehensive, strategic simulation of intergroup conflict. The simulation was based on both a value conflict and an economic competition over scarce resources. A coding scheme for group problem solving was created based in part on Janis' seven symptoms of groupthink. Change scores were calculated over different points in time to assess the relationships among perceived threat, group cohesion, and dysfunctional group problem solving. Large increases in perceived threat were significantly related to decrements in problem‐solving effectiveness regardless of whether cohesion was stable or increased. Groups who reported high and increasing levels of cohesion experienced a decrement in problem solving regardless of the increase in perceived threat, while groups who showed small changes in cohesion demonstrated decreased problem solving under high perceived threat. The results were consistent with Janis' model of groupthink, and Fisher's eclectic model of intergroup conflict.

Assessing the impacts generated by tourism has become an essential element for the industry’s sustainability. The increasing intensity of the impacts and the need to evaluate them from a resident’s perspective calls for new approaches to assist tourism management. This paper aims to advance from the pressure-state-response framework (PSR) to measure the tourism impacts in urban destinations with a holistic model called PSR-ti.

A multiple linear regression method was adopted to apply the PSR-ti model in the city of Madrid, estimating the relationship between the pressure (objective) and state (subjective) variables. Local statistical yearbook data was used to construct the pressure variables. Regarding the state variables, a survey was designed to assess residents’ perceptions of tourism. A total of 652 responses were obtained.

The results obtained from the study of pressure indicators unveil that these indicators can support decision-making processes as an underused management tool. This work represents a step forward in considering the transversality of tourism concerning urban planning, the development of equipment and infrastructures or activities such as commerce and culture for the analysis of the state indicators; the results obtained determine the need to periodically evaluate the perception of residents on the impacts of tourism, given its crucial role in the sustainability of the destination.

The PSR-ti model offers a holistic vision, including objective and subjective indicators in the model, which enhances the appraisal of the impacts of tourism by identifying pressure and state factors as a starting point for possible responses by the decision makers of the tourist destination.

Although prior works in online retailing have addressed the influence of trust on customer responses, they conceptualized trust as a single dimension. Based on social-psychological literature and sociological literature, this study proposes that consumer trust in an online retailer has two principal forms: cognitive trust and affective trust. The purpose of this paper is to examine various factors influencing the development of each form of customer online trust and the subsequent effect on customer satisfaction (CS) and loyalty intention (LI).

Survey approach is employed to validate the research model. Data are collected from 334 Indian consumers and using structural equation modeling the causal pathways of the model are investigated.

The results show that cognitive trust and affective trust are empirically distinguished variables in online retailing context. Cognitive trust and affective trust are found to mediate the relationship between perceived website quality, security and privacy policy, prior-interaction experience, perceived e-tailer reputation and shared value and CS. CS also positively influences LI toward the online retailer.

The paper provides interesting insights about Indian consumers’ evaluation of online retailers. These useful insights would enable both international and national online retailers to develop and apply different strategies to improve customer trust, which is a key driver of CS and LI.

Drawing from signaling theory and organizational studies literature, this paper investigates the relationship between different antecedents and affect-based and cognition-based trust in online retailing context. In particular, this is the first study to examine multi-dimensional nature of consumer trust in online retailing context. Besides, this paper clearly shows that cognitive trust and affective trust are the mediating variables that positively affect CS toward online retailers and help in building strong customer LI.

The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

Introduces and annotates English-language periodical articles, monographs and other materials on library instruction and information literacy published in 2013.

Provides information about each source, discusses the characteristics of current scholarship and describes sources that contain unique scholarly contributions and quality reproductions.

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

The paper introduces and annotates periodical articles, monographs, and audiovisual material examining library instruction and information literacy.

The findings provide information about each source, discusses the characteristics of current scholarship, and describes sources that contain unique scholarly contributions and quality reproductions.

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

This study investigates the conceptual and psychometric properties of trust in organizations. Critical review of recent literature led to the conclusion that there is no single agreed upon definition of trust and that controversy exists as to its construct validity. We present empirical results based on a complex procedure for scale development, which includes a design made up of four separate stages of research. The construct of trust in employment relationships was ultimately refined to entail three dimensions: harmony, reliability, and concern (HRC). The final results of this study led to the development of a standardized 16‐item instrument that can be used to measure trust in the context of employment relationships. Evidence of the scale’s reliability, factor structure, and validity is also presented.

The purpose of this paper is to examine how internal locus of control (LOC) as a well-established entrepreneurial personality trait at team level impacts team performance (effectiveness and efficiency) in Austria. In addition, it investigates the interaction effects of LOC diversity and affective trust on the internal LOC-performance relationship.

Data originated from 44 entrepreneurial teams based in nine business incubators in Austria. Partial least squares (PLS) structural equation modelling was used to estimate the model.

Results indicate that higher internal LOC at team level promotes entrepreneurial team effectiveness and efficiency. However, team efficiency is increased when such teams possess a high internal LOC and low LOC diversity. Affective trust is identified as a crucial component in enhancing entrepreneurial team effectiveness, especially when the team has a high internal LOC.

This study extends research on internal LOC at team level by investigating it as a predictor of entrepreneurial team effectiveness and efficiency. Second, it systematically analyses if and how diversity in internal LOC affects team performance in an entrepreneurial team context. The paper takes a pioneering step by testing a key methodological contribution of addressing the inherent bias in measuring diversity of small teams. Finally, it is one of the first studies to show not only the importance of affect in general, but also the trust based on affect for entrepreneurial team dynamics.

The effective transfer of knowledge within an organization is critical for its sustainable competitive advantage. Based on the norm of reciprocity, it can be concluded that individuals’ primary motivation to transfer their treasured knowledge can be summarized as “trust,” that is, the individuals trust their selfless transfer behavior can be reciprocated by the recipients in the future.

In this study, a simulation model based on knowledge transfer behavior and reciprocal trust between individuals is built through agent-based modeling and simulation to investigate the factors that influence the efficiency of knowledge transfer within an organization.

Experiments are performed to test the impact of reciprocal trust and organizational structure on the efficiency of knowledge transfer.

The results indicate a significant role of key elements of reciprocal trust and organizational structure, which provides relevant practical guidance for both individuals and organization managers in the context of knowledge transfer.

The paper seeks to explore empirically the lived experience of trust in consumer brands and to develop a model focusing on functional and symbolic brands.

The paper presents an exploratory, grounded theory approach and the study conducted in‐depth interviews.

The findings reveal that when consumers are facing buying choices of functional brands that do not involve much risk and the price is low, familiarity is sufficient for their action. When risk and price levels increase, consumers seek a safe purchase choice regarding functional brands through confidence and dependability, while in the case of symbolic brands consumers have to trust the brand in order to make a purchase choice.

By exploring the concept of trust within the consumer domain and in particular in relation to functional and symbolic brands, this study offers insights into an area that has received noticeably limited research up to today. Furthermore the development of the psychosocial model of trust in brands offers opportunities to theoreticians for further research regarding the factors that influence trust in each stage, as well as ways to restore or transfer trust when needed.

The study presents a tool to marketing practitioners, which will assist them in building and preserving long‐term trusting customer relationships.

The value of our research lies in the development of a psychosocial model of trust in brands by drawing on both social theory and on the psychology of human relationships.

The purpose of this study is to determine the metric properties of a questionnaire that evaluates environmental and ecological purchasing behavior, environmental personal norms, environmental identity and environmental social influence.

The validity and reliability of the scales of the questionnaires were determined in a sample of 2445 consumers from Lima (Peru), selected through non-probabilistic sampling by quotas and by factorial analysis based on Classical Theory of Tests (CTT) and Structural Equations of Variance with Partial Least Squares (SEM-PLS).

The results support the construct and discriminant validity of the instrument, as well as the internal consistency of all the subscales (Cronbach’s alpha between 0.662 and 0.8887 – composite reliability between 0.815 and 0.917).

Customers evaluated were only from Lima city. It would be important to evaluate, in future research, customers from other cities in Peru.

Although a large number of instruments have been designed, not all are based on integral theoretical models, and their metric properties were determined with methodological criteria that restrict their applicability. Therefore, there is a need to have valid and reliable instruments for the identification of environmental behavior and ecological purchasing.

This “new questionnaire” integrates the exploration of environmental behavior and ecological purchasing, along with the measurement of personal environmental norms, environmental identity and the social influence received from peers and teachers, to provide a comprehensive picture of the consumer behavior.

This research constitutes a theoretical and practical contribution to the understanding and evaluation of ecological behavior and some of its associated factors. Its main contribution is the adaptation of this instrument to the Peruvian context and the validation of an instrument that evaluates environmental and ecological purchasing behavior, personal environmental standards, environmental identity and environmental social influence.