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Article
Publication date: 1 August 1997

Melanie Crass and Martin Munro

Explains that considerable recent publicity has been given to the claim that around 70 per cent of business process re‐engineering exercises are unsuccessful, mainly because of…

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Abstract

Explains that considerable recent publicity has been given to the claim that around 70 per cent of business process re‐engineering exercises are unsuccessful, mainly because of failure to take human factors into account. Outlines the work undertaken in a single specialist surgical service, within an acute services National Health Service Trust, and the outcomes achieved. Suggests that there are points arising from the project to be learned both by the Trust and by other health‐care employers contemplating similar exercises: in particular, deciding objectives; the preparation undertaken prior to the project; and detailed post‐implementation benefit analysis.

Details

Health Manpower Management, vol. 23 no. 4
Type: Research Article
ISSN: 0955-2065

Keywords

Book part
Publication date: 24 February 2023

Flavio Morales-Ríos, Aldo Alvarez-Risco, Sarahit Castillo-Benancio, Maria de las Mercedes Anderson-Seminario, Shyla Del-Aguila-Arcentales and Marc A. Rosen

Latin American countries must prioritize energy efficiency and renewable energies in their energy policies. This has been debated for the past few decades. However, it is…

Abstract

Latin American countries must prioritize energy efficiency and renewable energies in their energy policies. This has been debated for the past few decades. However, it is impossible to deny that energy efficiency and renewable energies have significant potential to mitigate the adverse effects of ever-increasing energy consumption induced by economic growth and the transformation of societies toward more energy-intensive models. This chapter identifies how sustainable energy policies could be considered successful in various Latin American economies through an active review and comparison of traditional energy models and their transition and respective consequences. The chapter concludes that there are national energy plans in countries in the region with a sustainable approach, and that clean energy and renewable sources have great potential. But it is also concluded that there is still a long way to go concerning legislation and legal frameworks.

Details

Sustainable Management in COVID-19 Times
Type: Book
ISBN: 978-1-80382-597-7

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Article
Publication date: 1 June 1992

Martin Munro

Analyses apparently conflicting pressures on NHS personnelpractitioners for both greater integration into the business andincreased specialization, using Mid‐Essex Hospital…

253

Abstract

Analyses apparently conflicting pressures on NHS personnel practitioners for both greater integration into the business and increased specialization, using Mid‐Essex Hospital Services, a second wave NHS Trust, as a case study. Reflects on how the personnel team have clarified their personal development agenda. Describes the framework used to help in this process which identifies an “expert plus” role, where personnel advisers are expected to have a core of specialist expertise plus process consultancy and general management skills. Outlines examples of development processes used by personnel advisers in Mid‐Essex Hospitals.

Details

Health Manpower Management, vol. 18 no. 2
Type: Research Article
ISSN: 0955-2065

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Article
Publication date: 1 April 1992

Chun Wei Choo and Andrew Clement

Defines end user computing (EUC). Suggests a dichotomy betweeninformation systems (IS) managers and end users, both of whom wishcontrol computing resources. Reviews literature…

Abstract

Defines end user computing (EUC). Suggests a dichotomy between information systems (IS) managers and end users, both of whom wish control computing resources. Reviews literature concerning EUC and the stage growth model. Suggests alternative visions of the role of IS and user managements in the growth of EUC.

Details

Information Technology & People, vol. 6 no. 4
Type: Research Article
ISSN: 0959-3845

Keywords

Book part
Publication date: 1 March 2022

George Dimech, Rebecca Dalli Gonzi and Alan Wild

Purpose: Construction in Malta is generally characterised by small projects operated through fragmented contractual ties and limited technological advances. Through this study

Abstract

Purpose: Construction in Malta is generally characterised by small projects operated through fragmented contractual ties and limited technological advances. Through this study, the authors aim to examine the impact of changing client requirements on local construction, analyse the impact of these shifts on project expectations and explore how client requirements can be integrated into the ongoing design phases during the life cycle of the structure. Using a multi-million-euro, multi-phase residential, commercial, and redevelopment construction project as a case study, this paper presents an in-depth analysis of the short-term disruptions and long-term impacts while considering the implications for trade-offs.

Methodology: A mixed-methods approach was used to conduct the analysis. Qualitative data collected from semi-structured interviews showed that projects have different impacts on relationships even when the same organisations work on different trades within the same project. The quantitative data collected was used to analyse the variations caused by trade-offs from the original contracted work packages. The case study setting represents an example of a phenomenological methodology. It adapts existing theories to interpret what happens by examining an example of a phenomenon of interest. Although the conclusions cannot be generalised to the whole construction industry, its merit is that it addresses relationships and processes and is therefore ‘holistic’ rather than limited to isolated factors.

Findings: The findings, illustrate the effects or factors supported by the empirical data towards the main framework that supports the research study model for mapping trade-offs. The model is presented as a three-dimensional framework illustrating the dynamics of objectives, considerations, and time across project life cycles, and goes beyond the control parameters of the project management, cost, quality, and time triangle.

Conclusion: A set of recommendations are presented in relation to the drawing up of project briefs, procurement strategies, and the limitations and implications of embedding client changes.

Details

Managing Risk and Decision Making in Times of Economic Distress, Part A
Type: Book
ISBN: 978-1-80117-427-5

Keywords

Book part
Publication date: 8 June 2011

Huub Ruël, Rodrigo Magalhães and Charles C. Chiemeke

This chapter aims at setting an agenda for HRIS research from an integrative perspective. This perspective assumes that organization and information systems cannot be separated…

Abstract

This chapter aims at setting an agenda for HRIS research from an integrative perspective. This perspective assumes that organization and information systems cannot be separated. By first elaborating on this integrated perspective in terms of a web of causes and consequences of the implementation of IT in organizations, a list of new organizational phenomena is presented. Subsequently, research on HRISs to date is summarized, resulting in the observation that HRIS research needs to be broadened and deepened. In the third section we combine the list of emerging phenomena with how HRISs are being implemented and used in mainly large global companies. We raise a number of critical questions for HRIS research per each emerging phenomena and suggest a number of appropriate research topics.

Details

Electronic HRM in Theory and Practice
Type: Book
ISBN: 978-0-85724-974-6

Article
Publication date: 7 August 2018

Harald Pechlaner, Daniel Zacher, Christian Eckert and Lukas Petersik

The purpose of this paper is to discuss responsibility in tourism destinations. On the basis of a resilience approach, central aspects of leadership and of responsibility in…

Abstract

Purpose

The purpose of this paper is to discuss responsibility in tourism destinations. On the basis of a resilience approach, central aspects of leadership and of responsibility in destination networks are introduced and, a contribution to a conceptual analysis of the future viability of tourism destinations is made. This contributes to a better understanding of resilience from a destination management organization (DMO) perspective in the context of shared responsibility.

Design/methodology/approach

To achieve this goal, a qualitative interview series was conducted with destination managers in urban and rural areas. The interviews were evaluated using the method of GABEK®, in order to reveal and visualize semantic relationships between the specific statements. This method allows the representation of linkages and relationships of keywords from interview transcripts in the form of network graphs.

Findings

A major result is the existence of a network of leaders who take responsibility for tourism development within a tourism destination. Within this network, the destination manager once again plays a key role by developing and formulating visions, goals and strategies. In this context, the relevant employees of the DMO have an important role to play, since they are an important resource of tourism development due to their experience and competences.

Originality/value

The paper contributes to a practical view on the development of visions and strategies. It analyzes challenges and possible ways to communicate with the required political and public actors of the destination as well as with the service providers to regard destination development as a collaborative task.

Details

International Journal of Tourism Cities, vol. 5 no. 2
Type: Research Article
ISSN: 2056-5607

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Article
Publication date: 1 June 2003

Peter Crawley and Tim Hope

This article argues that measures for project accountability and cost effectiveness generated by the Home Office's Policing and Crime Reduction Unit are ill‐suited to capture the…

Abstract

This article argues that measures for project accountability and cost effectiveness generated by the Home Office's Policing and Crime Reduction Unit are ill‐suited to capture the full complexity of project work over time. A new research tool is proposed ‐ a Calendar of Action. This tool has the advantage of being more dynamic and it allows the recording of both quantitative and qualitative data. Its principal aims are to aid the modelling of project impact, the process of evaluation and the measurement of the intensity of action.

Details

Safer Communities, vol. 2 no. 3
Type: Research Article
ISSN: 1757-8043

Keywords

Article
Publication date: 1 April 1988

Stephen R. Ruth and Christopher K. Carlson

This paper investigates an important issue emerging in information systems management—the decision to proceed with an expert system (ES) application in a business setting. The…

Abstract

This paper investigates an important issue emerging in information systems management—the decision to proceed with an expert system (ES) application in a business setting. The focus here is on knowledge based systems at the lower end of the complexity spectrum—small, very focused systems that can be implemented by the use of shell‐based development environments. This category represents the majority of ES that are currently being implemented and has some characteristics quite different from the larger systems. A classification scheme is suggested to differentiate three levels of ES development, from multi‐million dollar life cycle cost ES environments to those that are in the low five figure range. The Low End segment of the range, emphasized in this paper, is characterized by lower unit costs, powerful development tools and a large number of small, successful applications. The important role of Low End systems is discussed, with particular emphasis on their relatively high yield in stand‐alone applications. Such systems do not meet the AI demands of moderately or very complex problems but there is a surprising breadth in their use. A group of key success factors for Low End systems is proposed, based on a synthesis of the applications literature. To operationalize these factors three actual cases using Low End technology—from marketing, government, and agribusiness—are briefly described. Low End systems are not all gain. Low unit costs here can often mask the risks of proceeding headlong into an application without careful examination of the variables that can predict successful results. An agenda for action is offered for specific management policies for the planning of knowledge‐based applications.

Details

Office Technology and People, vol. 4 no. 4
Type: Research Article
ISSN: 0167-5710

Article
Publication date: 1 October 2006

Milind Kumar Sharma and Rajat Bhagwat

Performance measurement in the implementation of information systems is under‐developed for, under‐researched in, small and medium‐sized enterprises (SMEs). This article aims to

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Abstract

Purpose

Performance measurement in the implementation of information systems is under‐developed for, under‐researched in, small and medium‐sized enterprises (SMEs). This article aims to develop a framework for IS that measures and evaluates IS performance from the following six perspectives: operational efficiency of the IS function, down time of IS, responsiveness of IS, timeliness of information, accuracy of information, overall competitive position.

Design/methodology/approach

This research is exploratory in nature, a survey methodology is used for study and the focus of study is cross‐sectional. The objective of the study was to become more familiar through survey and information collected at one point in time. The methodology was based on a questionnaire survey and personal interviews.

Findings

Empirical analysis from 147 Indian SMEs suggests that IS performance measurement framework can be the foundation for SMEs' strategic growth in the era of globalization. These findings provide SMEs the opportunity to compare their IS performance against other firms of similar size.

Research limitations/implications

The target of the study is the SMEs operational in the western part of India and hence it has the limitation in terms of the scope. However, the overall results are encouraging with 70 percent response rate in the survey and underline the need for more such studies. The results have implications for all managers responsible for IS, in any SME in the era of globalization.

Originality/value

The paper presents a framework for IS performance measurement for SMEs. Findings reported in the paper provide SMEs the utility of IS‐related practices and its performance measurement in day‐to‐day business operations.

Details

Measuring Business Excellence, vol. 10 no. 4
Type: Research Article
ISSN: 1368-3047

Keywords

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