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Information is now coming centre stage in companies anxious to maintain their competitive advantage in the dot.com economy as electronic business‐to‐business exchanges rapidly emerge. The technical issues of being able to search across a wide range of different database and document types are now being solved through enterprise information portal applications (EIP), often referred to as corporate portals. These provide users with access to internal and external information resources through a customisable Web browser interface. This paper outlines the generic features of EIP applications, and categorises the different approaches being taken by EIP vendors, many of whom are adapting software developed for document management and information retrieval purposes. Emerging roles for information professionals in the deployment of EIP applications are discussed.

This chapter aims to explore how emotional language construing experiences of UK COVID-19 lockdown in the present frames expectations for future behaviours and intended memories. We analyse 102 responses collected through an online narrative survey during the first lockdown in the United Kingdom. The survey asked participants to articulate ‘an image to remember lockdown by’. Taking a positive discourse analysis approach, using corpus linguistics and systemic functional linguistics tools, we challenge the primarily negative mainstream discourses of COVID-19 and lockdown experiences and explore how language choices evaluating different aspects of life in lockdown evoke emotion to construe a desired projected future. Findings indicate that respondents actively and selectively articulate primarily positive intended memories based on kinship peace and nature that contrast with normal life experiences. Such choices are framed within emotional states enacted through language choices. We argue that these projected memories act as a ‘time capsule’ whereby decisions to retain positive memories help to promote adaptive well-being in the face of potentially overwhelmingly negative circumstances.

The development of online services targeted at the consumer mass market in the USA and in Europe is described. The factors that are affecting the rate of growth of these services in Europe are identified and from this analysis it is concluded that it is very unlikely that the demand for these services is going to grow as rapidly in Europe as has been the case in the USA. The impact of the closure of the Europe Online service is discussed.

My purpose is to draw the attention of the information profession to the fact that the majority of British companies have totally inadequate access to information, to outline the role information brokers can play in alleviating the situation, and to stimulate discussion. In view of the overall theme of the conference, the economics of information, it is probably time that due attention was paid to the problems of what is almost an information ‘third world’, because of the possible adverse effect on the economy of the United Kingdom if it continues to go unnoticed. The size of the problem is substantial; on the British industrial scene, the professional information population is dwarfed by the actual number of companies.

Several online host services in both the USA and Europe offer companies the opportunity of being able to load and access private files of information. The benefits associated with private file services are outlined, and some of the factors which need to be considered when contemplating the use of such a service are discussed, including file design, charges and security. The use of videotex for private files is also discussed.

The way organizational actors use language to think about and communicate their organizational experiences is central to how organizational actors enact organizational paradox. However, most inquiries into the role of language in the organizational paradox literature has focused on specific components of language (e.g., discourse), without attention to the complex, multi-level linguistic system that is interconnected to organizational processes. In this chapter, we expand our knowledge of the role of language by integrating paradox research with research from the linguistics discipline. We identify a series of linguistic tensions (i.e., generalizability-specificity, universalism-particularism, and explicitness-implicitness) that are nested within organizational paradoxes. In the process, we reveal how the organizing paradox of control and autonomy is interconnected to other paradoxes (i.e., performing, learning, and belonging) through the instantiation of linguistic paradoxes. We discuss the implications of our findings for research on paradox and language.

With shifting student demographics in Turkey, which will include many more international higher education students, together with increasing refugee migration to the country, professional development intended to assist teachers to move toward intercultural competency is becoming increasingly important. In this chapter, local in-service teacher educator initiatives and associated cultural adaptation facilitation tools are explored as a means to find ways to build cultural dialogue in the Turkish higher education environment, and, practically, for teachers in the field. While this chapter draws on an in-service teacher education case, much of what is presented is applicable to preservice settings as well. The chapter concludes with a look at changes in Turkish higher education, particularly in the facilitation of cultural convergence transferable to different educational environments and their applicability to international situations.

Although scholarly inquiry into entrepreneurial stress has existed for nearly 40 years, little is known about how events drive stress responses in entrepreneurs, and how entrepreneur coping responses impact their well-being, relationships, and venture performance. In response to these deficiencies, the authors propose a stress events theory (SET) which they apply to an entrepreneurial context. The authors begin by providing a brief review of existing literature on entrepreneurial stress, which highlights unique stressors and events that entrepreneurs encounter. The authors then introduce event systems theory as developed by Morgeson, Mitchell, and Liu (2015). From this foundation, the authors develop SET, which describes how entrepreneurs react to particular event characteristics (novelty, disruptiveness, criticality, and duration). Additionally, the authors propose that how entrepreneurs interpret events drives coping choices, and that the accuracy of these coping choices subsequently differentiates the quality of entrepreneur well-being, interpersonal relationships, and venture-related consequences. The authors conclude with a discussion of contributions and areas of future research using our proposed theory.

The purpose of this paper is to demonstrate how upstream social marketing may benefit from social media citizensourcing and improve understanding of community preferences and attitudes to policy. Using the case of shark management in New South Wales, Australia, this paper aims to understand community attitudes toward shark management policy-making and policymakers.

In February 2017, more than 11,200 comments were sourced from Facebook and Twitter using Netvizz, a data extraction tool. To analyze these comments, the study used an abductive framework using social marketing, wildlife and coexistence and policy literature, to determine context, themes and sub-themes. This was combined with Appraisal, a systemic functional linguistics framework, advocating a social reference for coding and analyzing community attitudes and preference.

Preferences for non-lethal measures over lethal or potentially lethal measures were noted, with new technologies highly favored. The online communities wanted a policy that was respectful of human and marine life and focused on patrolled or popular beaches. The main negative comments made related to perceived knee-jerk reactions and poor communication surrounding decision-making. People held little confidence in politicians’ skills and abilities to solve complex and multi-faceted problems, demanding less top-down decision-making and greater community input into policy formation.

This approach could assist upstream social marketers better understand social and community attitudes and preferences toward policy.

The study demonstrated that listening to community through digital channels can assist upstream social marketing understand community preferences and attitudes to policies and the policy-making process. Using abduction further broadens the perspective of the researchers in assigning meaning to commentary.

When the conference organizer first approached me some months ago and persuaded me to deliver this paper, the title—initially ‘Cuts in Special Libraries’—rapidly crystallised to ‘Cuts and the Special Library’. This happened because I decided that I must cover the two aspects, namely public sector cuts which will impinge on special libraries and cuts in the provision of resources in the special library itself. I came to this conclusion since I see the two as interacting, as well as stemming from the same general economic climate in this Country; hence both aspects will affect most, if not all, of us who work in special libraries.