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Article
Publication date: 1 March 1997

PERCEIVED THREAT, COHESION, AND GROUP PROBLEM SOLVING IN INTERGROUP CONFLICT

Martin W. Rempel and Ronald J. Fisher

This study examined the impact of perceived threat and cohesion on the ability of groups to solve problems in a situation of social conflict. The self‐reports and…

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This study examined the impact of perceived threat and cohesion on the ability of groups to solve problems in a situation of social conflict. The self‐reports and behaviors of 31 groups of college males were studied within a comprehensive, strategic simulation of intergroup conflict. The simulation was based on both a value conflict and an economic competition over scarce resources. A coding scheme for group problem solving was created based in part on Janis' seven symptoms of groupthink. Change scores were calculated over different points in time to assess the relationships among perceived threat, group cohesion, and dysfunctional group problem solving. Large increases in perceived threat were significantly related to decrements in problem‐solving effectiveness regardless of whether cohesion was stable or increased. Groups who reported high and increasing levels of cohesion experienced a decrement in problem solving regardless of the increase in perceived threat, while groups who showed small changes in cohesion demonstrated decreased problem solving under high perceived threat. The results were consistent with Janis' model of groupthink, and Fisher's eclectic model of intergroup conflict.

Details

International Journal of Conflict Management, vol. 8 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/eb022796
ISSN: 1044-4068

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Book part
Publication date: 30 November 2020

Public Libraries Expanding Health Literacy for Drug Court Participants

Anne M. Dannerbeck Janku, Jenny Bossaller, Denice Adkins and Rachel Thudium

Drug Treatment Courts (DTCs) offer a form of alternative sentencing for people who have been convicted of a crime related to drug or alcohol abuse. The work of…

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Drug Treatment Courts (DTCs) offer a form of alternative sentencing for people who have been convicted of a crime related to drug or alcohol abuse. The work of rehabilitation in DTCs is client-centered, meaning that it takes into account all of the client’s needs that affect their life in regards to completion of the program and rehabilitation. DTCs employ teams of people made up of judges, lawyers, educators, clinicians, and community supervisors. There are specific ways that librarians might become involved with DTCs regarding both literacy and, more specifically, health literacy. Existing programs could be adapted to solve common health literacy problems of participants, and librarians could also forge relationships with DTCs. Training for librarians should include education about the health and literacy problems faced by this population so they can successfully connect DTC participants with people and information that will contribute to their success completing the program and building healthier lives. This chapter looks to established best practices within DTCs and to some current related programs within public libraries to find grounds for expanding services to this population.

Details

Roles and Responsibilities of Libraries in Increasing Consumer Health Literacy and Reducing Health Disparities
Type: Book
DOI: https://doi.org/10.1108/S0065-283020200000047009
ISBN: 978-1-83909-341-8

Keywords

  • Drug treatment court
  • public libraries
  • literacy
  • health literacy
  • best practices
  • substance use disorders

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Book part
Publication date: 13 August 2018

References

Robert L. Dipboye

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The Emerald Review of Industrial and Organizational Psychology
Type: Book
DOI: https://doi.org/10.1108/978-1-78743-785-220181022
ISBN: 978-1-78743-786-9

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Book part
Publication date: 24 September 2018

The Role of Implicit Leadership Theory in Employees’ Perceptions of Abusive Supervision

Hieu Nguyen, Neal M. Ashkanasy, Stacey L. Parker and Yiqiong Li

Abusive supervision is associated with many detrimental consequences. In this theory-review chapter, we extend the abusive supervision literature in two ways. First, we…

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Abusive supervision is associated with many detrimental consequences. In this theory-review chapter, we extend the abusive supervision literature in two ways. First, we argue that more attention needs to be given to the emotion contagion processes between the leader and followers. More specifically, leaders’ negative affect can lead to followers’ experiences of negative affect, thereby influencing followers’ perception of abusive supervision. Second, we explore how employees draw upon their cognitive prototypes of an ideal leader or Implicit Leadership Theories (ILTs) to evaluate leader behaviors. In this regard, we argue that ILTs can influence the (negative) emotional contagion process between the leaders’ negative affect and followers’ perception of abusive supervision. In our proposed model, leaders’ expressions of negative affect, via emotional contagion, influence followers’ negative affect, perception of abusive supervision, and two behavioral responses: affect- and judgment-driven. The negative emotional contagion process between the leader and followers also differs depending on followers’ susceptibility to emotional contagion and their ILTs. We conclude by discussing the theoretical and practical implications of our model.

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Individual, Relational, and Contextual Dynamics of Emotions
Type: Book
DOI: https://doi.org/10.1108/S1746-979120180000014014
ISBN: 978-1-78754-844-2

Keywords

  • Implicit Leadership Theory
  • emotional contagion
  • supervisory abuse
  • unethical leadership
  • affective events theory
  • negative affect

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Article
Publication date: 4 February 2019

Effects of cognitive and affective trust on online customer behavior

Plavini Punyatoya

Although prior works in online retailing have addressed the influence of trust on customer responses, they conceptualized trust as a single dimension. Based on…

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Purpose

Although prior works in online retailing have addressed the influence of trust on customer responses, they conceptualized trust as a single dimension. Based on social-psychological literature and sociological literature, this study proposes that consumer trust in an online retailer has two principal forms: cognitive trust and affective trust. The purpose of this paper is to examine various factors influencing the development of each form of customer online trust and the subsequent effect on customer satisfaction (CS) and loyalty intention (LI).

Design/methodology/approach

Survey approach is employed to validate the research model. Data are collected from 334 Indian consumers and using structural equation modeling the causal pathways of the model are investigated.

Findings

The results show that cognitive trust and affective trust are empirically distinguished variables in online retailing context. Cognitive trust and affective trust are found to mediate the relationship between perceived website quality, security and privacy policy, prior-interaction experience, perceived e-tailer reputation and shared value and CS. CS also positively influences LI toward the online retailer.

Practical implications

The paper provides interesting insights about Indian consumers’ evaluation of online retailers. These useful insights would enable both international and national online retailers to develop and apply different strategies to improve customer trust, which is a key driver of CS and LI.

Originality/value

Drawing from signaling theory and organizational studies literature, this paper investigates the relationship between different antecedents and affect-based and cognition-based trust in online retailing context. In particular, this is the first study to examine multi-dimensional nature of consumer trust in online retailing context. Besides, this paper clearly shows that cognitive trust and affective trust are the mediating variables that positively affect CS toward online retailers and help in building strong customer LI.

Details

Marketing Intelligence & Planning, vol. 37 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/MIP-02-2018-0058
ISSN: 0263-4503

Keywords

  • Customer satisfaction
  • Affective trust
  • Cognitive trust
  • Loyalty intention
  • Online retailer

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Book part
Publication date: 19 November 2015

Conflict, Trust, and Cohesion: Examining Affective and Attitudinal Factors in Science Teams

Stephen M. Fiore, Dorothy R. Carter and Raquel Asencio

In this chapter we discuss attitudinal and affective factors in the context of science teams. We review some of the key findings on conflict, trust, and cohesion in teams…

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In this chapter we discuss attitudinal and affective factors in the context of science teams. We review some of the key findings on conflict, trust, and cohesion in teams and discuss the differentiation between team-related and task-related definitions of each. In so doing, we discuss their relevance to team effectiveness in science teams and provide guidance on notional areas of research for understanding how these are related to effectiveness in science teams.

Details

Team Cohesion: Advances in Psychological Theory, Methods and Practice
Type: Book
DOI: https://doi.org/10.1108/S1534-085620150000017011
ISBN: 978-1-78560-283-2

Keywords

  • Science collaboration
  • cohesion' conflict
  • trust
  • problem solving

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Book part
Publication date: 10 December 2015

Factors Influencing Consumers to Use e-services in Indonesian Airline Companies

Dekar Urumsah

The concept and practice of e-services has become essential in business transactions. Yet there are still many organizations that have not developed e-services optimally…

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The concept and practice of e-services has become essential in business transactions. Yet there are still many organizations that have not developed e-services optimally. This is especially relevant in the context of Indonesian Airline companies. Therefore, many airline customers in Indonesia are still in doubt about it, or even do not use it. To fill this gap, this study attempts to develop a model for e-services adoption and empirically examines the factors influencing the airlines customers in Indonesia in using e-services offered by the Indonesian airline companies. Taking six Indonesian airline companies as a case example, the study investigated the antecedents of e-services usage of Indonesian airlines. This study further examined the impacts of motivation on customers in using e-services in the Indonesian context. Another important aim of this study was to investigate how ages, experiences and geographical areas moderate effects of e-services usage.

The study adopts a positivist research paradigm with a two-phase sequential mixed method design involving qualitative and quantitative approaches. An initial research model was first developed based on an extensive literature review, by combining acceptance and use of information technology theories, expectancy theory and the inter-organizational system motivation models. A qualitative field study via semi-structured interviews was then conducted to explore the present state among 15 respondents. The results of the interviews were analysed using content analysis yielding the final model of e-services usage. Eighteen antecedent factors hypotheses and three moderating factors hypotheses and 52-item questionnaire were developed. A focus group discussion of five respondents and a pilot study of 59 respondents resulted in final version of the questionnaire.

In the second phase, the main survey was conducted nationally to collect the research data among Indonesian airline customers who had already used Indonesian airline e-services. A total of 819 valid questionnaires were obtained. The data was then analysed using a partial least square (PLS) based structural equation modelling (SEM) technique to produce the contributions of links in the e-services model (22% of all the variances in e-services usage, 37.8% in intention to use, 46.6% in motivation, 39.2% in outcome expectancy, and 37.7% in effort expectancy). Meanwhile, path coefficients and t-values demonstrated various different influences of antecedent factors towards e-services usage. Additionally, a multi-group analysis based on PLS is employed with mixed results. In the final findings, 14 hypotheses were supported and 7 hypotheses were not supported.

The major findings of this study have confirmed that motivation has the strongest contribution in e-services usage. In addition, motivation affects e-services usage both directly and indirectly through intention-to-use. This study provides contributions to the existing knowledge of e-services models, and practical applications of IT usage. Most importantly, an understanding of antecedents of e-services adoption will provide guidelines for stakeholders in developing better e-services and strategies in order to promote and encourage more customers to use e-services. Finally, the accomplishment of this study can be expanded through possible adaptations in other industries and other geographical contexts.

Details

E-services Adoption: Processes by Firms in Developing Nations
Type: Book
DOI: https://doi.org/10.1108/S1069-09642015000023B002
ISBN: 978-1-78560-709-7

Keywords

  • e-Services
  • adoption
  • qualitative approach
  • quantitative approach
  • Indonesian airlines

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Article
Publication date: 10 November 2014

Library instruction and information literacy 2013

Robert Detmering, Anna Marie Johnson, Claudene Sproles, Samantha McClellan and Rosalinda Hernandez Linares

– The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

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Abstract

Purpose

The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

Design/methodology/approach

Introduces and annotates English-language periodical articles, monographs and other materials on library instruction and information literacy published in 2013.

Findings

Provides information about each source, discusses the characteristics of current scholarship and describes sources that contain unique scholarly contributions and quality reproductions.

Originality/value

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

Details

Reference Services Review, vol. 42 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/RSR-07-2014-0028
ISSN: 0090-7324

Keywords

  • Information literacy
  • Library studies
  • Libraries

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Book part
Publication date: 17 March 2010

Loving one's job: Construct development and implications for individual well-being

E. Kevin Kelloway, Michelle Inness, Julian Barling, Lori Francis and Nick Turner

We introduce the construct of loving one's job as an overlooked, but potentially informative, construct for organizational research. Following both empirical findings and…

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We introduce the construct of loving one's job as an overlooked, but potentially informative, construct for organizational research. Following both empirical findings and theoretical developments in other domains we suggest that love of the job comprises a passion for the work itself, commitment to the employing organization, and high-quality intimate relationships with coworkers. We also suggest that love of the job is a taxonic rather than a dimensional construct – one either loves their job or does not. In addition, we propose that loving your job is on the whole beneficial to individual well-being. Within this broad context, however, we suggest that loving one's job may buffer the effect of some stressors while at the same time increase vulnerability to others. These suggestions provide some initial direction for research focused on the love of one's job.

Details

New Developments in Theoretical and Conceptual Approaches to Job Stress
Type: Book
DOI: https://doi.org/10.1108/S1479-3555(2010)0000008006
ISBN: 978-1-84950-713-4

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Book part
Publication date: 20 December 2000

2. The legitimacy of local government — What makes a difference? Evidence from Norway

Lawrence E. Rose and Per Arnt Pettersen

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Citizen Responsive Government
Type: Book
DOI: https://doi.org/10.1016/S1479-3520(00)80006-9
ISBN: 978-1-84950-029-6

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