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Article
Publication date: 5 July 2022

Paula O'Kane, Martin McCracken and Travor Brown

To explore human resource (HR) practitioner perspectives of the effectiveness, challenges, and aspirations of the performance management (PM) system to inform future…

Abstract

Purpose

To explore human resource (HR) practitioner perspectives of the effectiveness, challenges, and aspirations of the performance management (PM) system to inform future directions for PM design and success.

Design/methodology/approach

Interviews with 53 HR practitioners from a cross-section of organisations operating in the United Kingdom, Canada and New Zealand.

Findings

Practitioner's discussed the criticality of effective conversations across all elements of the PM system. Using an interpretive approach, and through a lens of social exchange theory (SET), we used their voice to develop a conversations-based PM model. This model centres on effective performance conversations through the design and implementation of the PM system. It includes four enablers and five environmental elements. The enablers (aligned goals, frequent feedback, skills development, and formality) depend on skilled interactions and conversations, and the organisational environmental elements (design, development function, buy-in, culture, and linkage to other systems) are enhanced when effective conversations take place.

Practical implications

Practitioners can use the conversations model to help shape the way they design and implement PM systems, that place emphasis on upskilling participants to engage in both formal and informal honest conversations to build competency in the enablers and assess organisational readiness in terms of the environmental elements.

Originality/value

By listening to the under-utilised voice of the HR practitioner, and through a lens of SET, we developed a PM model which emphasises reciprocity and relationship building as key tenets of the PM system. While past research recognises the importance of effective conversations for PM implementation, it has largely silent been about the role of conversations in system design. Our model centres these conversations, presenting enablers and environmental elements to facilitate their core position within effective PM.

Details

Personnel Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0048-3486

Keywords

Content available
Article
Publication date: 4 February 2014

Martin McCracken

132

Abstract

Details

Education + Training, vol. 56 no. 1
Type: Research Article
ISSN: 0040-0912

Article
Publication date: 7 October 2014

Lorna Collins, Ken McCracken, Barbara Murray and Martin Stepek

This paper is the first in a regular series of articles in JFBM that will share “a conversation with” thought leaders who are active in the family business space. The…

286

Abstract

Purpose

This paper is the first in a regular series of articles in JFBM that will share “a conversation with” thought leaders who are active in the family business space. The world of family business is, like many other arenas, constantly evolving and as the authors learn more about how and why families “do business” the approaches and tools for working with them also evolve. The purpose of this paper is to stimulate further new research in areas that practically affect family businesses and to “open the door” to practical insights that will excite researchers and provide impetus for new and exciting study. The specific purpose of this paper is to explore “what is strong governance.” There has been much interest in governance lately yet there is a tendency to treat governance in a formulaic way such that, at the moment, the notion that every family business must have a family council or a formal structure in order to be considered “effective” and “successful” predominates. The authors’ panel challenges and discusses this notion drawing on the experience and knowledge as family business advisors, consultants and owners.

Design/methodology/approach

The impetus for this particular conversation is a result of a brainstorming conversation that Lorna Collins and Barbara Murray held in February 2014 where they focussed on “how JFBM can encourage and stimulate researchers to engage in aspects of research that makes a difference to the family business in a practical way.” This paper reports a conversation between Barbara Murray (Barbara), Ken McCracken (Ken) and Martin Stepek (Martin), three leading lights in the UK family business advising space, all of whom have been involved in running or advising family businesses for more than three decades, held in August 2015. The conversation was held via telephone and lasted just over 60 minutes. Lorna Collins acted as moderator.

Findings

Strong governance is not just about instituting a “family council” or embedding formal governance mechanisms in a family business. Evolutionary adaption by family members usually prevails such that any mechanism is changed and adapted over time to suit and fit the needs of the family business. Many successful family businesses do not have recognized “formal” governance mechanisms but, it is contended, they are still highly successful and effective. Future areas of research in governance are also suggested.

Originality/value

This paper contributes to the family business discourse because the debate it reports challenges the basic assumptions upon which much consulting and advisory practice is conducted. It also challenges the notion of “best practice” and what is “new best practice” and how is it that any “best practice” is determined to be “best.” Furthermore, the panel provides insights in to the “impact of family dynamics on governance” and “the impact of family dynamics on advisors.” The paper content is original in that it provides an authentic and timely narrative between active family business practitioners who are also scholars and owners.

Details

Journal of Family Business Management, vol. 4 no. 2
Type: Research Article
ISSN: 2043-6238

Keywords

Article
Publication date: 1 November 2000

Martin McCracken and Mary Wallace

Revisits the literature on strategic human resource development (SHRD) in the context of Garavan’s work on the characteristics of SHRD. A conceptual framework is…

8407

Abstract

Revisits the literature on strategic human resource development (SHRD) in the context of Garavan’s work on the characteristics of SHRD. A conceptual framework is constructed that redefines SHRD stressing a shaping rather than supporting role for HRD in relation to corporate strategy. The concept of strategic maturity in HRD is examined linking the work of Garavan; Lee and McCracken; and Wallace. The resulting model of strategic maturity is then analysed empirically using data from a major questionnaire and interview survey. A new model of strategic partnerships in HRD is then proposed.

Details

Journal of European Industrial Training, vol. 24 no. 8
Type: Research Article
ISSN: 0309-0590

Keywords

Article
Publication date: 30 June 2016

Harry Matlay

Abstract

Details

Education + Training , vol. 58 no. 7/8
Type: Research Article
ISSN: 0040-0912

Abstract

Details

Education + Training , vol. 58 no. 7/8
Type: Research Article
ISSN: 0040-0912

Article
Publication date: 25 May 2012

Martin McCracken, Travor C. Brown and Paula O'Kane

This paper aims to examine the personal and organisational factors that affected public sector managers' participation in leadership training programmes and their ability…

1981

Abstract

Purpose

This paper aims to examine the personal and organisational factors that affected public sector managers' participation in leadership training programmes and their ability to transfer learning to their workplace.

Design/methodology/approach

In‐depth interviews were conducted with five Canadian and five Northern Irish managers who participated in one‐day leadership training programmes.

Findings

The uncertain environment throughout the public sector was the greatest inhibitor to training participation and transfer. However, other training characteristics and training design features were also noted (e.g. motivation, trainer influence).

Practical implications

Public sector organisations must take concrete steps to address current environmental challenges to fully benefit from leadership training programmes. The paper highlights pre‐, during, and post‐training strategies that can be implemented.

Originality/value

The findings illustrate that leaders in both public sector jurisdictions face similar issues and these have been exacerbated by the current turbulent climate. The authors suggest that to maximise return on training investment the public sector must create an environment supportive of training participation and transfer and suggest recommendations to help organisations in the future. These findings were facilitated by the use of qualitative training evaluation methods, not traditionally used in training transfer research.

Details

International Journal of Public Sector Management, vol. 25 no. 4
Type: Research Article
ISSN: 0951-3558

Keywords

Content available
Article
Publication date: 7 March 2008

Fiona Lettice and Martin McCracken

542

Abstract

Details

Team Performance Management: An International Journal, vol. 14 no. 1/2
Type: Research Article
ISSN: 1352-7592

Article
Publication date: 24 July 2009

T.C. Brown and Martin McCracken

The purpose of this paper is to look at the issues concerning barriers that managers face in relation to participation in training and transfer of training, which have…

5367

Abstract

Purpose

The purpose of this paper is to look at the issues concerning barriers that managers face in relation to participation in training and transfer of training, which have become increasingly important to HRD scholars and practitioners. To date, these areas have largely been examined independently. This paper aims to argue that there is an increasing need to understand and explore these two areas in unison.

Design/methodology/approach

Although this paper is primarily conceptual in nature, in order to investigate a model derived from relevant literature, survey data from 137 Canadian employees, mostly from the broader public sector, was examined. These respondents completed a short transfer of training questionnaire three months after a one‐day managerial training programme. In this study, open‐ended questions investigating training barriers are analysed.

Findings

The exploratory examination of information from participants of a managerial training programme suggests that the model which links literature on participation in training and transfer of training warrants additional examination. Most significantly, there was substantial overlap between the participation and transfer barriers with the most common barriers being linked to “lack of time” and “unsupportive culture”.

Research limitations/implications

The main limitation of this paper is the relatively small sample size with regard to data concerning barriers to transfer. However, the authors feel that a key implication is that a “bridge of understanding” is created concerning the numerous factors that impact participation in training, transfer of training and the relationships between them. Hence, HRD practitioners and scholars can now use this model to begin to understand how they might improve the overall quality of training programmes and to further explore the relationship between transfer and participation.

Originality/value

The conceptual model developed further integrates the respective literatures pertaining to management training participation and transfer of learning in the workplace. The proposed model shows how barriers to participation can become barriers to transfer and how barriers to transfer from one programme may become barriers to participation to subsequent learning activities.

Details

Journal of European Industrial Training, vol. 33 no. 6
Type: Research Article
ISSN: 0309-0590

Keywords

Article
Publication date: 26 September 2008

Thomas N. Garavan, John P. Wilson, Christine Cross, Ronan Carbery, Inga Sieben, Andries de Grip, Christer Strandberg, Claire Gubbins, Valerie Shanahan, Carole Hogan, Martin McCracken and Norma Heaton

Utilising data from 18 in‐depth case studies, this study seeks to explore training, development and human resource development (HRD) practices in European call centres. It…

8180

Abstract

Purpose

Utilising data from 18 in‐depth case studies, this study seeks to explore training, development and human resource development (HRD) practices in European call centres. It aims to argue that the complexity and diversity of training, development and HRD practices is best understood by studying the multilayered contexts within which call centres operate. Call centres operate as open systems and training, development and HRD practices are influenced by environmental, strategic, organisational and temporal conditions.

Design/methodology/approach

The study utilised a range of research methods, including in‐depth interviews with multiple stakeholders, documentary analysis and observation. The study was conducted over a two‐year period.

Findings

The results indicate that normative models of HRD are not particularly valuable and that training, development and HRD in call centres is emergent and highly complex.

Originality/value

This study represents one of the first studies to investigate training and development and HRD practices and systems in European call centres.

Details

Journal of European Industrial Training, vol. 32 no. 8/9
Type: Research Article
ISSN: 0309-0590

Keywords

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