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Article
Publication date: 25 May 2018

Renáta Máchová, Miloslav Hub and Martin Lnenicka

The purpose of this paper is to conduct a usability evaluation of governmental data portals and provide a list of best practices for improving stakeholders’ ability to…

Abstract

Purpose

The purpose of this paper is to conduct a usability evaluation of governmental data portals and provide a list of best practices for improving stakeholders’ ability to discover, access, and reuse of these online information sources.

Design/methodology/approach

The developed methodology was based on the comprehensive literature review that resulted in a benchmarking framework of the most important criteria. A usability testing method was then applied with accordance to unique requirements of open data portals. This approach was demonstrated by using of a case study.

Findings

The main found weakness was a lack of support for active engagement of stakeholders. The list of best practices was introduced to improve the quality of these portals. This should help to improve the discoverability and facilitate the access to data sets in order to increase their reuse by stakeholders.

Social implications

The creation of appropriate open data portals aims to fulfill the principles of open government, i.e., to promote transparency and openness through the publication of government data, enhance the accountability of public officials and encourage public participation, collaboration, and cooperation of involved stakeholders.

Originality/value

This paper proposed a new approach for the usability evaluation of open data portals on national level from an ordinary citizen’s point of view and provided important insights on improving their quality regarding data discoverability, accessibility, and reusability.

Details

Aslib Journal of Information Management, vol. 70 no. 3
Type: Research Article
ISSN: 2050-3806

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Article
Publication date: 1 March 2021

Martin Lněnička, Renata Machova, Jolana Volejníková, Veronika Linhartová, Radka Knezackova and Miloslav Hub

The purpose of this paper was to draw on evidence from computer-mediated transparency and examine the argument that open government data and national data infrastructures…

Abstract

Purpose

The purpose of this paper was to draw on evidence from computer-mediated transparency and examine the argument that open government data and national data infrastructures represented by open data portals can help in enhancing transparency by providing various relevant features and capabilities for stakeholders' interactions.

Design/methodology/approach

The developed methodology consisted of a two-step strategy to investigate research questions. First, a web content analysis was conducted to identify the most common features and capabilities provided by existing national open data portals. The second step involved performing the Delphi process by surveying domain experts to measure the diversity of their opinions on this topic.

Findings

Identified features and capabilities were classified into categories and ranked according to their importance. By formalizing these feature-related transparency mechanisms through which stakeholders work with data sets we provided recommendations on how to incorporate them into designing and developing open data portals.

Social implications

The creation of appropriate open data portals aims to fulfil the principles of open government and enables stakeholders to effectively engage in the policy and decision-making processes.

Originality/value

By analyzing existing national open data portals and validating the feature-related transparency mechanisms, this paper fills this gap in existing literature on designing and developing open data portals for transparency efforts.

Details

Online Information Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1468-4527

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Book part
Publication date: 7 May 2019

Stuti Saxena

Increasingly, Open Government Data (OGD), a philosophy and set of policies, gains on momentum today. Believed to promote transparency, accountability and value creation by…

Abstract

Increasingly, Open Government Data (OGD), a philosophy and set of policies, gains on momentum today. Believed to promote transparency, accountability and value creation by making government data available to all (OECD, 2018), OGD constitutes a yet another field in which the interlocking relation between technological advances and politics can be studied. Using the national OGD portal of the Kingdom of Saudi Arabia (http://www.data.gov.sa/en) as a case study, this evaluates the portal to underline the significance of maintaining the quality of the data sets published online. The usability framework (Machova, Hub, & Lnenicka 2018) constitutes the framework for evaluation of the OGD portal. The findings suggest that there are many drivers to re-use the data sets published via the portal. At the same time, however, there are barriers to re-use the data sets on account of the non-publication of updated data sets. Implicitly, quality of the data sets should be improved. More involvement of the government agencies is required for contributing toward the data sets. Also, user involvement should be promoted by encouraging them to contribute to the data sets and lending recommendations for the improvisation of the data sets published via the portal.

Details

Politics and Technology in the Post-Truth Era
Type: Book
ISBN: 978-1-78756-984-3

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Article
Publication date: 21 April 2020

Hui Zhang and Jianying Xiao

To gain an in-depth understanding and provide direction to governments on their quality measurement practices related to open government data (OGD), this paper aims to…

Abstract

Purpose

To gain an in-depth understanding and provide direction to governments on their quality measurement practices related to open government data (OGD), this paper aims to develop a common frame of reference for quality assessment of OGD.

Design/methodology/approach

Qualitative meta-synthesis was used to synthesize previous studies on the quality measurement of OGD. This paper applies a meta-synthesis approach to integrate 10 qualitative studies into a common frame of reference for quality assessment of OGD.

Findings

Based on a seven-step meta-synthesis, the paper proposes a common frame of reference for quality assessment of OGD, which includes six indicators, namely, accuracy, accessibility, completeness, timeliness, consistency and understandability.

Originality/value

A common frame of reference for quality assessment of OGD will help researchers better understand the quality assessment of OGD and government agencies to improve the quality of OGD that they publish.

Details

The Electronic Library, vol. 38 no. 2
Type: Research Article
ISSN: 0264-0473

Keywords

Content available
Article
Publication date: 1 May 2020

Igor Calzada and Esteve Almirall

This paper aims to spark a debate by presenting the need for developing data ecosystems in Europe that meet the social and public good while committing to democratic and…

Abstract

Purpose

This paper aims to spark a debate by presenting the need for developing data ecosystems in Europe that meet the social and public good while committing to democratic and ethical standards; suggesting a taxonomy of data infrastructures and institutions to support this need; using the case study of Barcelona as the flagship city trailblazing a critical policy agenda of smart cities to show the limitations and contradictions of the current state of affairs; and ultimately, proposing a preliminary roadmap for institutional and governance empowerment that could enable effective data ecosystems in Europe.

Design/methodology/approach

This paper draws on lessons learned in previous publications available in the sustainability (Calzada, 2018), regions (Calzada and Cowie, 2017; Calzada, 2019), Zenodo (Calzada and Almirall, 2019), RSA Journal (Calzada, 2019) and IJIS (Calzada, 2020) journals and ongoing and updated fieldwork about the Barcelona case study stemming from an intensive fieldwork action research that started in 2017. The methodology used in these publications was based on the mixed-method technique of triangulation via action research encompassing in-depth interviews, direct participation in policy events and desk research. The case study was identified as the most effective methodology.

Findings

This paper, drawing from lessons learned from the Barcelona case study, elucidates on the need to establish pan-European data infrastructures and institutions – collectively data ecosystems – to protect citizens’ digital rights in European cities and regions. The paper reveals three main priorities proposing a preliminary roadmap for local and regional governments, namely, advocacy, suggesting the need for city and regional networks; governance, requiring guidance and applied, neutral and non-partisan research in policy; and pan-European agencies, leading and mobilising data infrastructures and institutions at the European level.

Research limitations/implications

From the very beginning, this paper acknowledges its ambition, and thus its limitations and clarifies its attempt to provide just an overview rather than a deep research analysis. This paper presents several research limitations and implications regarding the scope. The paper starts by presenting the need for data ecosystems, then structures this need through two taxonomies, all illustrated through the Barcelona case study and finally, concludes with a roadmap consisting of three priorities. The paper uses previous published and ongoing fieldwork findings in Barcelona as a way to lead, and thus encourage the proliferation of more cases through Cities Coalition for Digital Rights (CCDR).

Practical implications

This paper presents practical implications for local and regional authorities of the CCDR network. As such, the main three priorities of the preliminary roadmap could help those European cities and regions already part of the CCDR network to establish and build operational data ecosystems by establishing a comprehensive pan-European policy from the bottom-up that aligns with the timely policy developments advocated by the European Commission. This paper can inspire policymakers by providing guidelines to better coordinate among a diverse set of cities and regions in Europe.

Social implications

The leading data governance models worldwide from China and the USA and the advent of Big Data are dramatically reshaping citizens’ relationship with data. Against this backdrop and directly influenced by the General Data Protection Regulation (GDPR), Europe has, perhaps, for the first time, spoken with its own voice by blending data and smart city research and policy formulations. Inquiries and emerging insights into the potential urban experiments on data ecosystems, consisting of data infrastructures and institutions operating in European cities and regions, become increasingly crucial. Thus, the main social implications are for those multi-stakeholder policy schemes already operating in European cities and regions.

Originality/value

In previous research, data ecosystems were not directly related to digital rights amidst the global digital geopolitical context and, more specifically, were not connected to the two taxonomies (on data infrastructures and institutions) that could be directly applied to a case study, like the one presented about Barcelona. Thus, this paper shows novelty and originality by also opening up (based on previous fieldwork action research) a way to take strategic action to establish a pan-European strategy among cities and regions through three specific priorities. This paper can ultimately support practice and lead to new research and policy avenues.

Details

Transforming Government: People, Process and Policy, vol. 14 no. 2
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 10 June 2021

Dan Wu, Le Ma and Hui Zhang

The purpose of this paper is to construct an indicator framework for evaluating open health data portals from the perspective of user experience (UX) to reduce users…

Abstract

Purpose

The purpose of this paper is to construct an indicator framework for evaluating open health data portals from the perspective of user experience (UX) to reduce users’ learning costs, save their time and energy and strengthen the emotional connection with users, thereby encouraging them to actively use open health data.

Design/methodology/approach

This study uses card sorting, Delphi and analytic hierarchy process to determine the weights of indicators for evaluating open health data portals. Then, this study uses a coding method to score, evaluate and compare the selection of more than 120 open health data portals supported by organizations in more than 100 countries or regions that are in the World's top confirmed cases of COVID-19 as released by the World Health Organization.

Findings

At present, open health data portals have shortcomings with regard to UX. Different types of open health data portals vary significantly in the dimensions of technical experience and functional experience, but the differences in the dimensions of aesthetic experience, emotional experience and content experience are not significant.

Originality/value

The constructed open health data portal evaluation indicator framework introduces users' actual application needs and proposes optimization suggestions for the portal to meet the needs of users to quickly obtain, reliable and accurate health data.

Details

The Electronic Library , vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 2 November 2018

Stuti Saxena

This paper aims to summarize the open government data (OGD) research which has been become an increasingly engaging domain for the academic community.

Abstract

Purpose

This paper aims to summarize the open government data (OGD) research which has been become an increasingly engaging domain for the academic community.

Design/methodology/approach

Scanning the literature on OGD, the paper underlines the different strands observable in the OGD-based research. The paper concludes with research pointers, limitations and implications for practitioners.

Findings

OGD has been investigated from different angles, and there is a need for more empirical investigation across contexts.

Originality/value

The paper serves as a reference point for OGD research.

Details

foresight, vol. 20 no. 6
Type: Research Article
ISSN: 1463-6689

Keywords

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Article
Publication date: 31 January 2020

Arie Purwanto, Anneke Zuiderwijk and Marijn Janssen

Citizen engagement is key to the success of many Open Government Data (OGD) initiatives. However, not much is known regarding how this type of engagement emerges. This…

Abstract

Purpose

Citizen engagement is key to the success of many Open Government Data (OGD) initiatives. However, not much is known regarding how this type of engagement emerges. This study aims to investigate the necessary conditions for the emergence of citizen-led engagement with OGD and to identify which factors stimulate this type of engagement.

Design/methodology/approach

First, the authors created a systematic overview of the literature to develop a conceptual model of conditions and factors of OGD citizen engagement at the societal, organizational and individual level. Second, the authors used the conceptual model to systematically study citizens’ engagement in the case of a particular OGD initiative, namely, the digitization of presidential election results data in Indonesia in 2014. The authors used multiple information sources, including interviews and documents, to explore the conditions and factors of OGD citizen-led engagement in this case.

Findings

From the literature the authors identified five conditions for the emergence of OGD citizen-led engagement as follows: the availability of a legal and political framework that grants a mandate to open up government data, sufficient budgetary resources allocated for OGD provision, the availability of OGD feedback mechanisms, citizens’ perceived ease of engagement and motivated citizens. In the literature, the authors found six factors contributing to OGD engagement as follows: democratic culture, the availability of supporting institutional arrangements, the technical factors of OGD provision, the availability of citizens’ resources, the influence of social relationships and citizens’ perceived data quality. Some of these conditions and factors were found to be less important in the studied case, namely, citizens’ perceived ease of engagement and citizens’ perceived data quality. Moreover, the authors found several new conditions that were not mentioned in the studied literature, namely, citizens’ sense of urgency, competition among citizen-led OGD engagement initiatives, the diversity of citizens’ skills and capabilities and the intensive use of social media. The difference between the conditions and factors that played an important role in the case and those derived from the literature review might be because of the type of OGD engagement that the authors studied, namely, citizen-led engagement, without any government involvement.

Research limitations/implications

The findings are derived using a single case study approach. Future research can investigate multiple cases and compare the conditions and factors for citizen-led engagement with OGD in different contexts.

Practical implications

The conditions and factors for citizen-led engagement with OGD have been evaluated in practice and discussed with public managers and practitioners through interviews. Governmental organizations should prioritize and stimulate those conditions and factors that enhance OGD citizen engagement to create more value with OGD.

Originality/value

While some research on government-led engagement with OGD exists, there is hardly any research on citizen-led engagement with OGD. This study is the first to develop a conceptual model of necessary conditions and factors for citizen engagement with OGD. Furthermore, the authors applied the developed multilevel conceptual model to a case study and gathered empirical evidence of OGD engagement and its contributions to solving societal problems, rather than staying at the conceptual level. This research can be used to investigate citizen engagement with OGD in other cases and offers possibilities for systematic cross-case lesson-drawing.

Details

Transforming Government: People, Process and Policy, vol. 14 no. 1
Type: Research Article
ISSN: 1750-6166

Keywords

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