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The purpose of this paper is to conduct a UK-based assessment of oral history technology and to identify the most important features that should be available in any oral history search system.

A co-design approach involving interviews and focus groups was adopted. The framework approach with elements of grounded theory was used to analyse transcripts to identify themes.

The analysis found that “ethics, consent and control”, “accessibility and engagement”, “publicity and awareness”, and “innovative technologies” were the four major themes identified. It was also established that there is limited understanding of oral history in the digital age, numerous interests, ethical concerns, lack of publicity and several key attributes that those designing an oral history search system or archive should strive for. The findings also identified that further exploration into sampling selected technologies on different user groups is required in order to develop software that would benefit the field.

Participants were all recruited from one geographic region. The qualitative methodology utilised could be deemed to have elements of subjectivity.

This study has identified important features of any oral history search system and offered design recommendations for any developer of an oral history search systems.

This research has validated some previous findings for oral history search systems from more limited user studies. New issues for consideration including usability, software development and marketing have also been identified.

The purpose of this research is to evaluate construction and industrial waste materials in concrete using different additives.

The experimental study investigated the effect of waste foundry sand (WFS), waste glass (GW) as partial substituent to natural sand and addition of waste glass fibers (GFs) and silica fume (SF) in natural/construction waste aggregate concrete on mechanical properties, durability and microstructure using.

The results reveal significant strength enhancement on using two admixtures, the maximum increase in compressive strength was obtained on using 20% WFS and 0.75% GF for both natural (75% increment) and construction waste (72% increment) coarse aggregates. Using three admixtures simultaneously, the maximum enhancement in compressive strength was found for (WFS(20%) + GW(10%) + GF(0.75%)) for both natural aggregates (122% increment) and construction waste (114% increment) coarse aggregates as compared to control mix. The 28 days split tensile and flexural strength of natural/construction waste aggregate concrete improve with age appreciably for optimal contents of single, two or three admixtures and the maximum tensile and flexural strength increment was 135 and 97% for mix (WFS(20%) + GW(10%) + GF(0.75%)) with natural aggregates as compared to control mix. The microstructural analysis results indicate improved microstructure upon partial substitution of sand with WFS, GW and SF along with addition of waste GFs.

The use of construction and industrial waste as a substituent to natural aggregate/sand will provide far reaching benefits for the green construction and the environment at large.

With the technological advancements in the sphere of hospitality and tourism, the significant development has been pragmatic in the industry structures, processes and practices. The worth of innovation in the tourism industry is multifaceted which not only resulted in costs reduction, enhance operational efficiency and service quality upgrade but also enhanced customer experience. This chapter aims to review the articles, papers and books chapters published in various journals in the hospitality and tourism industry area through the lens of technological developments and disruptive innovations. Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) protocol, VOSviewer and word cloud are the tools applied for papers selection, analysis and the visual representation of the most researched themes. The findings reveal that the many researches being conducted post 2016 in this sphere. The information and communications technology (ICT) devices usage, robotics, artificial intelligence (AI), Radio Frequency Identification (RFID), Blockchain technology (BCT), and digital payments are considered as the crucial factors. The study emphasizes to put on better understanding of innovative disruptions in this sphere, layout plan for future research, and enable the decision-makers and authorities to make futuristic policies to stay competitive.

This study compares the strategies and impact of six British activist groups, as documented in 1997, with data gathered on the same groups in 2000. These groups, Voice of the Listener and Viewer, Campaign for Quality Television, Deaf Broadcasting Council, Consumers Association, National Consumers Council and National Listeners and Viewers Association, attempted to build a public sphere for generating debate around and catalysing changes to broadcasting policies and programming. They were tracked in 2000 in order to identify those issues, relationships and groups that had endured. The research design provided a telescopic look at their interactions with their targets and with each other during a period of rapid technological and industry change. In a multichannel broadcasting environment where convergence and globalisation are buzzwords, activists used public relations to create a broader public forum for a wide range of significant issues with which to engage demographically, psychographically and geographically diverse publics. The ensuing media education, media advocacy and relationship building, although elite in origins, strengthened democratic discourse, thus reaffirming broadcasting’s invaluable role in civil society.

^∗ Indicates books which are especially recommended.

This paper aims to develop a user process framework with activities and their variations for the use of open government data (OGD) based on empirical material and previous research. OGD is interoperable data that is shared by public organisations (publishers) for anyone (users) to reuse without restrictions to create new digital products and services. The user process was roughly identified in previous research but lacks an in-depth description. This lack can hamper the ability to encourage the use and the development of related theories.

A three-stage research approach was used. First, a tentative framework was created from previous research and empirical material. This stage involved three different literature reviews, data mapping and seven interviews with OGD experts. The empirical material was analysed with inductive analysis, and previous research was integrated into the framework through concept mapping. Second, the tentative framework was reviewed by informed OGD experts. Third, the framework was finalised with additional literature reviews, eight interviews with OGD users, and a member check, including all the respondents. The framework was used to guide the data collection and as a tool in the analysis.

The user process framework covers activities and related variations, where the included phases are: start, identify, acquire, enrich and deploy. The start varies relating to the intended use of the OGD. In the identify phase, the user is exploring the accessible data to decide if the data are relevant. In the acquire phase, the user is preparing for the delivery of the data from the publisher and receiving it. In the enrich phase, the user is concocting and making something. In the final deploy phase, the user has a product or service that can be provided to end-users.

The framework development has some limitations: the framework needs testing and development in different contexts and further verification. The implications are that the framework can help guide researchers towards relevant and essential data of the user process, be used as a point of comparison in analysis, and be used as a skeleton for more precious theories.

The framework has some practical implications for users, publishers and portals. It can introduce users to the user process and help them plan for the execution of it. The framework can help publishers understand how the users can work with their data and what can be expected of them. The framework can help portal owners to understand the portal’s role between users and publishers and what functionality and features they can provide to support to the user.

In previous research, no user process with an in-depth description was identified. However, several studies have given a rough recall. Thus, this research provides an in-depth description of the user process with its variations. The framework can support practice and leads to new research avenues.

Belkin and Robertson (1976a) reflected on the ethical implications of theoretical research in information science and warned that there was potential for abuse of knowledge gained by undertaking such research and applying it to information systems. In particular, they identified the domains of advertising and political propaganda that posed particular problems. The purpose of this literature review is to revisit these ideas in the light of recent events in global information systems that demonstrate that their fears were justified.

The authors revisit the theory in information science that Belkin and Robertson used to build their argument, together with the discussion on ethics that resulted from this work in the late 1970s and early 1980s. The authors then review recent literature in the field of information systems, specifically information retrieval, social media and recommendation systems that highlight the problems identified by Belkin and Robertson.

Information science theories have been used in conjunction with empirical evidence gathered from user interactions that have been detrimental to both individuals and society. It is argued in the paper that the information science and systems communities should find ways to return control to the user wherever possible, and the ways to achieve this are considered.

The ethical issues identified require a multidisciplinary approach with research in information science, computer science, information systems, business, sociology, psychology, journalism, government and politics, etc. required. This is too large a scope to deal with in a literature review, and we focus only on the design and implementation of information systems (Zimmer, 2008a) through an information science and information systems perspective.

The authors argue that information systems such as search technologies, social media applications and recommendation systems should be designed with the recipient of the information in mind (Paisley and Parker, 1965), not the sender of that information.

Information systems designed ethically and with users in mind will go some way to addressing the ill effects typified by the problems for individuals and society evident in global information systems.

The authors synthesize the evidence from the literature to provide potential technological solutions to the ethical issues identified, with a set of recommendations to information systems designers and implementers.