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Article
Publication date: 10 July 2017

Christian Harteis and Martin Gartmeier

Abstract

Details

Journal of Workplace Learning, vol. 29 no. 5
Type: Research Article
ISSN: 1366-5626

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Article
Publication date: 10 July 2017

Martin Gartmeier, Eva Ottl, Johannes Bauer and Pascal Oliver Berberat

The purpose of this paper is to conceptualize error reporting as a strategy for informal workplace learning and investigate nurses’ error reporting cost/benefit…

Abstract

Purpose

The purpose of this paper is to conceptualize error reporting as a strategy for informal workplace learning and investigate nurses’ error reporting cost/benefit evaluations and associated behaviors.

Design/methodology/approach

A longitudinal survey study was carried out in a hospital setting with two measurements (time 1 [t1]: implementation of a critical incident reporting (CIR) system; t2: three months after t1). Correlational and hierarchical cluster analyses were used to interpret the data.

Findings

Positive cost-benefit correlations and negative cross-correlations were found, with no substantial changes over time. “Reporters” and “learners” were differentiated regarding error-reporting behaviors. Cost-benefit perceptions predicted membership in the “reporters” group; perception of effort costs negatively predicted an error-reporting preference.

Research limitations/implications

This study was limited, in that only a questionnaire was used to collect data.

Practical implications

Stressing the benefits of CIR systems should contribute to reducing employees’ perception of reporting costs; thus, ease of use is a critical factor in CIR system use.

Originality/value

The study empirically probes a well-established theoretical model, and various ideas for further research are suggested.

Details

Journal of Workplace Learning, vol. 29 no. 5
Type: Research Article
ISSN: 1366-5626

Keywords

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Article
Publication date: 3 July 2009

Stefanie Hetzner, Martin Gartmeier, Helmut Heid and Hans Gruber

The purpose of this paper is to analyse employees' perception of a change at their workplaces and the requirements for learning, and factors supporting or inhibiting…

Abstract

Purpose

The purpose of this paper is to analyse employees' perception of a change at their workplaces and the requirements for learning, and factors supporting or inhibiting learning in the context of this change.

Design/methodology/approach

Data collection included personal face‐to‐face semi‐structured interviews with ten client advisors in the retail‐banking department of a German bank. The interviews took place during a time when the participants' workplaces were affected by a drastic change, namely the implementation of an integrated consulting concept. The data were analysed by a qualitative, content analysis approach, adapting Billett's framework for analysing workplace changes.

Findings

Challenges and requirements for learning as a consequence of the workplace change were analysed. The results show that the employees realised many affordances of the modification of work routines, especially concerning work performance, professional knowledge, and professional role. Thus, employees recognised the change as an opportunity for the acquisition of knowledge and competence development.

Originality/value

This paper contributes to the understanding of workplace change's effect on employees' knowledge, work routines and professional development.

Details

Journal of Workplace Learning, vol. 21 no. 5
Type: Research Article
ISSN: 1366-5626

Keywords

Content available
Article
Publication date: 3 July 2009

Sara Cervai and Tauno Kekale

Abstract

Details

Journal of Workplace Learning, vol. 21 no. 5
Type: Research Article
ISSN: 1366-5626

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Article
Publication date: 18 May 2012

Kaisa Airo, Heidi Rasila and Suvi Nenonen

This article presents a model of employees' rhetorical patterns, which take place during a workplace change.

Abstract

Purpose

This article presents a model of employees' rhetorical patterns, which take place during a workplace change.

Design/methodology/approach

The method of discourse analysis is used to investigate employees' perceptions of and dispositions to the change. In total, 21 semi‐structured interviews were conducted in two organizations before and after moving to open plan offices.

Findings

People tend to frame the change in space by either opposing or conforming ways of making sense. Opposing discourses include rhetorical strategies of social community versus own responsibility, believing in a hidden agenda of management, and distancing oneself. Conforming discourses include social community versus individual opinion, including oneself, and trusting the professionals. Additionally it was found that employees tend to be ambiguous with their messages when interviewed during a workplace change process.

Social implications

Acknowledging the results of this paper can help workplace managers to make a difference between naturally occurring change resistance among employees and well justified disagreement with the content of the change. Also, the results help workplace managers to understand the rhetoric and behaviour of employees' during a workplace change.

Originality/value

The methodology of discourse analysis is rarely used in facilities management research and is thus a method to be considered in future studies of FM.

Details

Facilities, vol. 30 no. 7/8
Type: Research Article
ISSN: 0263-2772

Keywords

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