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1 – 4 of 4Marsela Thanasi-Boçe and Atik Kulakli
The rapid growth of e-commerce and the increasing importance of online services have prompted the need for managers to understand what consumers value most in online transactions…
Abstract
Purpose
The rapid growth of e-commerce and the increasing importance of online services have prompted the need for managers to understand what consumers value most in online transactions and how to measure electronic service quality (E-SQ). This study aims to conduct a comprehensive review of relevant research publications in the Gulf Cooperation Council countries and propose an agenda for future research to enhance this knowledge.
Design/methodology/approach
The study uses a blended approach between the PRISMA-ScR methodology and Tranfield et al.’s (2003) approach to ensure a rigorous and thorough review of the literature.
Findings
By identifying the antecedents and outcomes of E-SQ, this study develops a classification framework that highlights the main gaps in the current literature and provides guidance for future research in the region.
Practical implications
The findings presented in this paper contribute to the knowledge base for management professionals seeking to enhance E-SQ in practice.
Originality/value
To the best of the authors’ knowledge, this is the first paper to summarize the state of E-SQ in the Gulf region.
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Keywords
Marsela Thanasi-Boçe, Selma Kurtishi-Kastrati, Veland Ramadani and Rasim Zuferi
Entrepreneurship is a mechanism that generates economic benefits. However, due to the emergence of the concept of sustainable development as an urgent issue that is affecting the…
Abstract
Entrepreneurship is a mechanism that generates economic benefits. However, due to the emergence of the concept of sustainable development as an urgent issue that is affecting the globe, it is emphasized that entrepreneurship should generate sustainable wealth rather than just wealth. Therefore, the sustainable entrepreneurship (SE) notion has received rising interest lately. Nowadays, many business organizations in the Balkan region are moving toward sustainable solutions and there is a need to share knowledge on the best practices of SE. This chapter provides a detailed description of sustainable entrepreneurship drivers and outcomes with a focus on the challenges and perspectives of sustainable entrepreneurship in North Macedonia (NM). The case of Ecolog discussed in the chapter is an excellent example of its leadership in sustainable entrepreneurship and its positive impact on the community and wider. Lessons from challenges and best practices of sustainable ventures in NM are provided together with suggestions for these practices to be adopted in other countries associated with the actions required for implementation.
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