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Briefly reviews previous literature by the author before presenting an original 12 step system integration protocol designed to ensure the success of companies or countries in their efforts to develop and market new products. Looks at the issues from different strategic levels such as corporate, international, military and economic. Presents 31 case studies, including the success of Japan in microchips to the failure of Xerox to sell its invention of the Alto personal computer 3 years before Apple: from the success in DNA and Superconductor research to the success of Sunbeam in inventing and marketing food processors: and from the daring invention and production of atomic energy for survival to the successes of sewing machine inventor Howe in co‐operating on patents to compete in markets. Includes 306 questions and answers in order to qualify concepts introduced.

Judging from the press, conference exhibit halls, and titles of papers at library conferences everyone is automating with Web browsers, graphic interfaces, client/server interfaces, and new operating systems. But how many libraries really have implemented these technologies?

The product‐mix decision has received considerable attention in management accounting and economics literatures. However, many studies in these literatures are contradicting, inconclusive and lack rigorous analysis of this complex decision. They seek to develop weights for the products in the product mix based on one objective, to maximize the firm’s profit ability. But before developing these weights, the studies must first rank these products, Ranking is a complex endeavor since it is often driven by a multitude of hierarchical financial and non‐financial goals and objectives. Ranking is also difficult due to the use of complex concepts such as time, uncertainty, cost and interdependencies between accounting systems and manufacturing systems and among the products of the product mix. These concepts are inherently fuzzy and coextensively applied often with a confluence of variables operating simultaneously. This paper applies an advanced mathematical model to account for the product mix decision. The model combines the powers of fuzzy‐set theory (Zadeh, 1965) and the analytic hierarchy process (Saaty, 1978). The fuzzy‐analytic‐hierarchical process (FAHP), developed by de Korvin and Kleyle (1999), is sufficiently powerful to account for the ambiguous variables and the web of prioritized strategies and goals of cost leadership, product differentiation, financial objectives of earnings, cash flows and market share and non financial goals such as tradition and owners’ convictions and philosophies underlying the ranking of the products in the product mix. By way of example, the paper applies the FAHP model to rank order four products subject to these strategies and goals.

The purpose of this paper is to evaluate the efficiency of insurance companies in Ghana using a two‐stage procedure to ascertain whether insurance companies are cost efficient and also to examine the efficiency determinants of insurance companies.

Using a cross‐sectional data set of 30 firms over the period 2006‐2008, the study evaluates the efficiency scores by applying a data envelopment analysis that allows the inclusion of multiple inputs and outputs in the production frontier. The study also employs a regression model to identify the key determinants of efficiency of the Ghanaian insurance industry.

The empirical results in the first stage suggest higher average efficiency scores for life insurance business than non‐life insurance companies. In the second stage, the authors observe that the drive for market share, firm size and the ratio of equity to total invested assets are important determinants of an insurance firm's efficiency.

The findings of this study provide insights into the cost efficiency of insurance companies in Ghana. This has implications for the efficient management of insurance firms in the country.

The paper aims to provide empirical evidence that certain financial characteristics are critical for lodging firms to earn a higher profit. Further, it proposes, perhaps more importantly, a robust empirical framework for identifying outperformance in profitability, which has been barely studied in the lodging industry.

The paper employed logit models, under the framework of comparative advantage theory, to explore the relationships between firm financial characteristics and outperformance from a financial perspective.

This study, for the first time, provides systematic empirical evidence on how to identify lodging firms that outperform their competitors over time. From a practical standpoint, owners and managers should use industry medians to benchmark financial performance, focusing on factors such as leverage, book to market, asset turnover, and firm size to ensure financial performance leadership among lodging firms. Moreover, echoing previous research, a franchise appears to help differentiate an outperforming firm from its competitors in a positive way.

Because of the chosen research framework, the study results need to be interpreted with caution. Specific suggestions appear in the section of limitations and future research.

The paper includes implications of general guidelines to identify financial characteristics that differentiate outperforming firms from their competitors as well as some specific action plans for investors, practitioners, and researchers to consider.

This paper is the first one that provides systematic empirical evidence on how to identify lodging firms that outperform their competitors over time, thus shedding lights on what financial characteristics lodging firms should keep a close eye on for a better future.

Recent corporate failures such as Enron, WorldCom, Global Crossing and K‐Mart and auditing failures such as Arthur Andersen have sparked great public concern, including the passage of the Sarbanes‐Oxley Act of 2002. This paper aims to address the development of accounting standards.

The approach is to use the fuzzy‐analytical‐hierarchical‐process (FAHP), recently developed by de Korvin and Klyele. Uncertainty in assigning priorities and the use of semantic variables lead naturally to the inclusion of fuzzy sets in the structure of the AHP paradigm. The hierarchy of decisions, constructed sequentially, consists of three levels of attributes.

The paper shows that applying the highly sophisticated mathematical FAHP model is needed to select the optimum mechanism for establishing accounting and auditing standards. The FAHP application results lead to a rational ranking of the four bases to develop accounting standards.

This paper helps to explain the ambiguous and vague nature of the attributes of financial reporting and to apply a recently developed mathematical methodology to help accounting policy makers select the optimum mechanism for developing accounting standards.

Hi‐tech communications transform the market‐place, demographics alter consumer demands, global and regional developments recast world dynamics. The USA is enjoying a “Goldilocks economy” – neither too hot, nor too cold – and global trade has tripled over the past twenty years. The factors driving this sustained growth are many, technological, demographic as well as social and behavioural. This article examines the trends driving the economy, especially the impact of information and communications technologies and globalization on business activity with special emphasis on the banking and finance sector.

The purpose of this paper is to study the influence of intrapreneurship on the performance of companies.

The study develops and tests a theoretical model where the intrapreneurship is supported on the factors innovation, risk/uncertainty, risk/challenges, competitive energy, proactivity and autonomy, and the performance on the factors financial performance, growth and improvement and on the variable productivity. Based on a questionnaire, data from a sample of 217 medium‐sized Portuguese companies were obtained. The study used the confirmatory analysis method based on structural equation modeling (SEM).

The intrapreneurship has a multidimensional structure. This model proves its influence on the growth and improvement and the importance and explanatory power of this latent variable.

The techniques used to verify the effect of firm size and the age periods has not been sufficiently explored and the direct effect of latent variables of intrapreneurship on performance was not assessed. This work contributes to the theory highlighting the importance of factors in intrapreneurship and the influence of the context in the model.

It was verified that the intrapreneurship has obvious effects on the measures of qualitative performance – growth and improvement. This is helpful for researchers looking for appropriate performance measures and for intrapreneurs aiming to get support for their decisions and evaluate their performance.

This study considers the separation of the propensity for risk in two latent variables and includes the autonomy to characterize intrapreneurship and demonstrates the importance of qualitative measures of performance perceived in the perspective of medium and long term.

The primary purpose of this study is to identify the drivers of the annual growth for publicly traded restaurant firms in the USA.

Built on previous research, the study constructs an econometric model to systematically investigate growth drivers of the restaurant industry using data from publicly traded restaurant firms in the USA.

Annual changes in size and market share were found to be positively and significantly related to restaurants' one‐year ahead annual growth. In addition, the annual change of leverage is negatively and significantly related to this growth. However, annual changes in book to market, market risk premium, as well as earnings growth fail to exhibit significance, controlling for franchising, internationalization, and year effects.

Results may not be directly generalizable to all restaurant firms at large, considering that the sample is drawn from only publicly traded restaurant firms. In addition, there may be certain variables that the study did not directly observe but which influence firms' growth. Exploring a combination of both financial and nonfinancial variables may shed more light on the growth issue, especially with a more comprehensive data set.

The paper recommends that restaurant executives should focus on market share, size, leverage, and franchise to improve the annual sales growth for the following year in addition to market risk premium.

The study attempts to provide, for the first time, systematic financial evidence about growth drivers of the restaurant industry employing representative secondary data from publicly traded restaurant firms. Understanding the driving forces behind the growth of the restaurant firms is of great importance to investors, financial analysts and management.

This paper aims to discuss partitioning an air travel service encounter into touchpoints according to elements and phases, which are depth and breadth, respectively, using the conceptual framework of Le Bel. The empirical findings further the dialogue about the service encounter construct.

A total of 12 distinctive touchpoints within the joining and intensive phases of any air travel service encounter are reviewed for importance using travel purpose and nationality as segmentation variables. Respondents participated through an online questionnaire and face‐to‐face approach from a fieldworker; they were not engaged in an air travel service encounter at the time of the study. Data analysis includes descriptive statistics, independent sample t‐tests and paired sample t‐tests where the latter considered a named airline from the region.

The findings indicate touchpoints to be sufficiently distinctive that partitioning a service encounter provides opportunities for quality improvements directed at customer satisfaction outcomes. Notably, greater importance is typically given to the intensive phase touchpoints than those in the joining phases thus placing more emphasis on activities within service encounters' simultaneous production/consumption. Touchpoint preference is evident for travel purpose and passenger nationality segmentation criteria. When an airline is named, respondents appear more discriminating about touchpoint quality compared to those in generic service encounters.

Academically, partitioning strengthens the links between the service encounter construct and service quality and provides additional information beyond expectations‐perceptions results. Industry value is derived for practitioner marketers when distinctive touchpoints are taken from a partitioned service encounter providing opportunities for segmenting and targeting consumers accordingly.