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Article
Publication date: 3 October 2019

Josephine Previte and Nichola Robertson

Transformative service research (TSR) and social marketing share a common goal, which is to institute social change that improves individual and societal well-being. However, the…

1308

Abstract

Purpose

Transformative service research (TSR) and social marketing share a common goal, which is to institute social change that improves individual and societal well-being. However, the mechanism via which such improved well-being results or so-called “transformation” occurs, is not well understood. The purpose of this paper is to examine the claims made in the TSR literature to identity the themes and scholarly meaning of “transformative” service exchange; ascertain the mechanisms used in service contexts to realize transformation, including to motivate long-term, sustainable societal change; and develop a transformative service exchange continuum to guide research and managerial approaches that aim to create uplifting social change. The authors recommend their continuum as a framework to inform how social marketing and service scholars design service solutions to address wicked social problems.

Design/methodology/approach

This paper presents a qualitative study where Leximancer, a text-mining tool, is used to visualize the structure of themes and concepts that define transformative service exchanges as explained and applied in the literature. Additionally, a profiling analysis of transformation as it is discussed in the TSR literature is used to identify the mechanisms that service marketers have developed to establish current theorization of service thinking for social change. These qualitative phases of analysis then inform the development of the transformative service exchange continuum.

Findings

A scoping review identified 51 articles across 12 journals, based on this study’s selection criteria for identifying transformative service exchanges. The Leximancer analysis systematically and efficiently guided the authors’ interpretation of the large data corpus and was used in the identification of service themes. The use of text-mining software afforded a detailed lens to enrich the authors’ interpretation and clarification of six high-level concepts for inclusion on a transformative service exchange continuum.

Originality/value

This paper aims to unpack the meaning of transformative service exchange by highlighting the mechanism(s) used by researchers when designing social change outcomes. It contributes to TSR via the development of the continuum across micro, meso and macro levels. The temporal nature of transformative service exchanges is also elucidated. This continuum integrates current TSR studies and can guide future service studies in the TSR and social marketing domains.

Details

Journal of Services Marketing, vol. 33 no. 6
Type: Research Article
ISSN: 0887-6045

Keywords

Article
Publication date: 1 August 1995

Min Hua Lu and Chu‐Hua Kuei

Explores the application of quality function deployment (QFD)concept in strategic marketing planning. First discusses the literatureof quality control concepts and marketing

5398

Abstract

Explores the application of quality function deployment (QFD) concept in strategic marketing planning. First discusses the literature of quality control concepts and marketing concepts, and the current thinking in strategic marketing planning. Then proposes that the QFD concept can be an ideal approach in the strategic marketing planning. The QFD approach maximizes benefits for both customers and companies in the long run, by first determining the customer’s needs, and then translating these needs into corporate goals and marketing objectives. Based on these goals and objectives, marketing strategies and marketing tactics could be developed and implemented to ensure the customers’ needs are met and company’s objectives are obtained.

Details

International Journal of Quality & Reliability Management, vol. 12 no. 6
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 1 February 1995

J.E. Rowley

All libraries are concerned with customer satisfaction. A powerfulphilosophy to assist an organization towards customer satisfaction isthe marketing concept. This involves…

1753

Abstract

All libraries are concerned with customer satisfaction. A powerful philosophy to assist an organization towards customer satisfaction is the marketing concept. This involves identifying customer needs and requirements and then seeking to meet those needs. The traditional role of the librarian as a storekeeper is not consistent with the adoption of the marketing concept. In addition, the role of libraries as service providers in the public sector has not led to a focus on marketing. Reviews the basic concepts associated with the establishment and implementation of a marketing strategy, including the components of the marketing mix. Suggests that libraries would benefit from a more direct focus on the marketing concept, with clearly defined marketing strategies.

Details

Library Review, vol. 44 no. 1
Type: Research Article
ISSN: 0024-2535

Keywords

Article
Publication date: 1 October 2003

Göran Svensson

Generic deficiencies are identified in the theory generation of supply chain management (SCM). There is a crucial and challenging necessity to revise and extend the current theory…

3500

Abstract

Generic deficiencies are identified in the theory generation of supply chain management (SCM). There is a crucial and challenging necessity to revise and extend the current theory generation of SCM. There is a need to move from atomistic theory generation towards holistic and cross‐disciplinary theory generation beyond the traditional boundaries of SCM. The holistic theory generation of SCM should consider the dynamics between the point‐of‐origin and the point‐of‐final‐consumption in marketing channels. Furthermore, adequate cross‐disciplinary concepts and frameworks beyond the current theory generation of SCM should be considered, which so far mainly come from economics, engineering, operation management, production management, and logistics. The incorporation of generic marketing concepts and frameworks in the theory generation of SCM contribute to enhance the holistic and cross‐disciplinary theory generation of SCM beyond atomistic considerations, thus eliminating some of the deficiencies of the current theory generation of SCM.

Details

Supply Chain Management: An International Journal, vol. 8 no. 4
Type: Research Article
ISSN: 1359-8546

Keywords

Article
Publication date: 27 January 2012

Eric H. Shaw

The purpose of this paper is to organize the semantics jungle of marketing strategy approaches, terms and concepts into a logically coherent framework using the history of…

30266

Abstract

Purpose

The purpose of this paper is to organize the semantics jungle of marketing strategy approaches, terms and concepts into a logically coherent framework using the history of marketing thought to inform current marketing research and practice.

Design/methodology/approach

The paper takes the form of an intensive literature review tracing the three streams of marketing strategy terms and concepts from their roots in the literatures of early marketing management, managerial economics and corporate management to the present.

Findings

Along with marketing ideas, strategy concepts from managerial economics and from corporate management were absorbed directly into the corpus of strategic marketing thought. These three streams of research have converged into the current state of marketing strategy – an eclectic mixture of both complementary and conflicting strategic approaches, terms and concepts. By systematically following the evolutionary development of major contributions to strategic marketing thought and by redefining terms and refining concepts the various approaches to strategy can be integrated into a comprehensive conceptual framework for organizing and choosing among individual marketing strategies.

Originality/value

The framework offers conceptual and practical value. It provides a researcher with a consistent set of terms and concepts to build upon. The framework also provides a strategic toolkit for the marketing manager, based upon organizational and environmental conditions, to choose from among the feasible alternatives the most effective marketing strategy to achieve management's goal(s).

Article
Publication date: 1 October 2001

Aron O’Cass

The connections between political parties, the electorate (individual voters) and society at large, that may be achieved through applying marketing is an important area in need of…

10632

Abstract

The connections between political parties, the electorate (individual voters) and society at large, that may be achieved through applying marketing is an important area in need of research. Understanding such connections is vitally important for effective and efficient use of marketing in politics and also for improvement in the delivery of the political offering to society. This paper presents the findings of an exploratory research project carried out in Australia on the philosophical basis and operationalisation of marketing in politics. A survey and in‐depth interviews were undertaken to explore issues related to the application of market orientation and its relationship to the marketing concept in political marketing. The results highlight unique dimensions and relationships of marketing in politics.

Details

European Journal of Marketing, vol. 35 no. 9/10
Type: Research Article
ISSN: 0309-0566

Keywords

Article
Publication date: 1 May 1983

In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of…

16238

Abstract

In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.

Details

Management Decision, vol. 21 no. 5
Type: Research Article
ISSN: 0025-1747

Keywords

Article
Publication date: 1 January 1990

Gregory R. Elliott

The marketing concept, as a cornerstone of contemporary marketing theory, stands as one of its most enduring tenets.

Abstract

The marketing concept, as a cornerstone of contemporary marketing theory, stands as one of its most enduring tenets.

Details

Asia Pacific International Journal of Marketing, vol. 2 no. 1
Type: Research Article
ISSN: 0954-7517

Article
Publication date: 17 June 2019

Khalid Al Badi

The purpose of this paper is to contribute to the understanding of relationship between implementation process of marketing concepts and the culture at the small- to medium-sized…

Abstract

Purpose

The purpose of this paper is to contribute to the understanding of relationship between implementation process of marketing concepts and the culture at the small- to medium-sized enterprise (SME) level of the Omani economy. The marketing culture and behavior provide a comprehensive insight into the implementation process of marketing concepts in SME sector in Oman. This paper seeks to explore the marketing culture of the firm’s members and to what extent they can support or create barriers to the successful implementation of the marketing concept in Al Buraimi region – Oman.

Design/methodology/approach

A quantitative approach was used to explore the impact of organizational culture on the implementation of marketing concepts on SMEs; to achieve the objective of this study, the paper based on a sample of 240 of SME sector in Al Buraimi. Simple Random Sampling was used for the sample distribution. The IBM analysis program Statistical Package for Social Sciences was used to process the data sets.

Findings

The findings of this study support the argument about the positive relationship between the implementation of marketing concepts and organizational culture. In the Omani context, organizational culture is related to the whole society’s culture, which has changed over recent years due to changes in lifestyle and consumer behavior. All of this affects the SME sector and its ability to create new ideas for the marketing process.

Originality/value

The paper finds that there is a logic and structure to the culture and the implementation process of marketing concepts. It helps to identify the impact of the culture of the SME on the implementation of marketing in the SME sector on the Omani economy in light of the new orientation on the part of decision makers in terms of increasing the importance of non-oil activities.

Details

Benchmarking: An International Journal, vol. 26 no. 7
Type: Research Article
ISSN: 1463-5771

Keywords

Content available
Book part
Publication date: 30 July 2018

Abstract

Details

Marketing Management in Turkey
Type: Book
ISBN: 978-1-78714-558-0

11 – 20 of over 169000