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After the ex-National Security Agency contractor Edward Snowden¹ disclosures of the National Security Agency surveillance of Americans’ online and phone communications, the Pew Research Center² administrated a panel survey to collect data concerning Americans’ opinions about privacy and security. This survey has mixed types of qualitative questions (closed and open-ended). In this context, to our knowledge, until today, no research has been applied on the open-ended part of these data. In this chapter, first the authors present their findings from applying sentiment analysis and topic extraction methods; second, the authors demonstrate their analysis to sentiments polarities; and finally, the authors interpret the semantic relationships between topics and their associated negativity, positivity, and neutral sentiments.

Background: The political participation of children and adolescents provided for in the United Nations Convention on the Rights of the Child and Brazil’s Statute of the Child and Adolescent adopted in July 1990 has been proposed to ensure the effectiveness and guarantee of citizenship with regard to children and adolescents in adult-centered and adult-normative cultures.

Methods: This study aimed to understand the meaning of recognition in relation to the child as a subject of rights in the context of political participation in Brazil from 2001 to 2017 through the accounts of two adolescents who have been activists since childhood. The narratives were interpreted in light of the identity theory based on the critical social psychology and the sociology of childhood.

Results: This helped identify (1) the systemic unpreparedness when dealing with adolescents as persons who advocate for the civil rights of children and adolescents; (2) the attempts by education professionals to restrict adolescent activists to schools and family institutions to delegitimize them from their representative potential; and (3) that political participation could help raise the interviewed adolescents’ awareness of the power relations inherent in the social structure.

Conclusions: The effectiveness of political participation is considered a challenge, regardless of official documents being made use of, given the need for a paradigm shift with regard to the universalist theories that consider the institution of childhood exclusively as a progressive preparation for the adult world.

Mergers and acquisitions (M&As) are today common options for business survival and development. They imply the adaptation of enterprises to new conditions being one of them, the integration of the enterprises involved in the deal. That integration is achieved through strategic actions in organizational processes and structures, as well as through the management of the subjective conditions that support human performance. One of these conditions is the individual and team identities. The identity plays a crucial mediating role in the adaptation and integration because the mutual acknowledgment of the self and the other in any social interaction has the power to influence the social interaction. The acknowledgment of “Who am I?” or “Who are you?” is a mandatory information of social interactions. The concept of identity is revised in its complexity and applied in the understanding of the integration of teams and individuals in M&As. The chapter ends concluding that the management of M&As comprises management of team and individuals identities.

This study, based on our analysis of survey data from 1,242 partners and employees of a U.S. national public accounting firm, examines the impact on psychological well-being from the moderating effects of flexibility and role clarity on work-home conflict experienced by public accountants. Most prior research in public accounting deals with the antecedents and consequences of role stress and primarily focuses on job outcomes of turnover intentions and job satisfaction as dependent variables. Public accounting firms have responded to stressors with worker-friendly policies, largely by introducing flexibility and clarity in their organizational culture. Using a multi-disciplinary research model, we analyze the causal relationships of flexibility and clarity as moderators of the bi-directional nature of work-home conflict (work interference with home and home interference with work) on psychological well-being. Our study finds that perceptions of flexibility and role clarity drawn from a career position in public accounting can mitigate role conflict between work and home environments and contribute to enhanced psychological well-being. We also find that certain relationships described in the model are moderated by family status and age, but not by gender. Results of our study have implications to both individual public accountants and to their firms.

As the world slowly emerges from the pandemic of the newly discovered COVID-19 virus, luxury hospitality providers are re-opening their businesses in a completely new reality. While they ensure that their unique brand identity and image are appropriately communicated to the customers, they must also strictly adhere to the hygiene and cleanliness standards imposed on businesses by local authorities. As a result, luxury hotels, restaurants, spas and resorts find themselves in a situation where they must adjust, if not re-design, experiences offered to their customers.

This chapter looks at the concept of experiences and examines key elements of creating authentic experiences. It discusses the role of embedding the culture of adaptability to change to ensure the business's longevity and resilience to crises. Finally, it deconstructs some of the industry's best practices to showcase the most creative and resourceful approaches to embracing the new reality and offering authentic experiences to discerning guests.

The chapter is concluded by an attempt to look into future customer expectations and businesses' opportunities to re-open and provide updated services to customers by actually embedding strategic foresight in both short- and long-term planning to build genuine resilience to future crises.