Library managers face a variety of questions and concerns related to information technology on a daily basis. These include the relative merits of interpersonal and communication skills compared with technical abilities; the organisational structure that should be utilised in the distribution of computing resources; the policies that need to be created (or enforced) in relation to the personal use of business computers; issues surrounding computer usage problems (such as carpal tunnel syndrome) that pose potential threats to staff productivity; and the library manager’s pursuit of the “cutting edge” of technology. This study uses qualitative survey data to find patterns and themes among librarians in regard to their attitudes toward managing technology and technological change. It includes a selection of categorised survey responses, interpretation of the data by the author, and suggestions for further research.
Family systems theory has often been applied to the organizational environment. This article presents an overview of family systems approaches to management, with…
Family systems theory has often been applied to the organizational environment. This article presents an overview of family systems approaches to management, with particular focus on libraries and information technology. Some of the family systems concepts that can be applied to the library environment include differentiation, mystification, emotional triangles, and pseudomutuality. Some of the positive aspects of a family system that are relevant to the organizational context include stages of development, family rituals, and family stories. Through examples and vignettes, the author demonstrates the application of family systems theory to the field of library management.
Reference librarians must interact daily with Internet‐based technologies. Communicating with others through listservs and e‐mail, avoiding information overload, answering…
Reference librarians must interact daily with Internet‐based technologies. Communicating with others through listservs and e‐mail, avoiding information overload, answering reference questions with both print and electronic sources and dealing with patrons’ perceptions of the authoritative nature of Web‐based information are all many of the ways in which most reference librarians must navigate the depths of cyberspace. Uses qualitative survey data to find patterns and themes among librarians with regard to their attitudes toward reference services and related professional activities. Includes a selection of categorized survey responses, interpretation of the data by the author and suggestions for further research.
The World Wide Web (WWW) has become the most visible application of the Internet. Newspapers and popular magazines publish stories on a regular basis about Web sites. The…
The World Wide Web (WWW) has become the most visible application of the Internet. Newspapers and popular magazines publish stories on a regular basis about Web sites. The most ubiquitous symbols of the World Wide Web, its Uniform Resource Locator (URL) addresses, are even becoming commonplace on many television commercials. Over the past few years the World Wide Web (along with client applications like Netscape to assist in navigating the Web) has literally brought the Internet to life and to the attention of the general public.
This article describes the process of knowledge transformation (from tacit to explicit to codified knowledge) in organizations. The article proposes that much of the…
This article describes the process of knowledge transformation (from tacit to explicit to codified knowledge) in organizations. The article proposes that much of the knowledge held by reference librarians is tacit knowledge that needs to be made explicit and formalized. The Web‐based Ready Reference Database at San Diego State University is analyzed as an example of the process of knowledge conversion in library reference services.
Many libraries, public, academic, or special, no matter how technologically advanced, maintain a finger‐marked, dog‐eared file at the reference desk. This file, usually on 3x5‐inch cards, contains answers to questions that have proved difficult. Such a file is necessary in any library that has ever had, or ever expects to have, any turnover in reference personnel. Even good, seasoned librarians may not have perfect recall for the minutia of a vexing question answered months or years ago, perhaps by someone else. Determining the number of access points in a manual reference aids file is a dilemma. One could make a cross‐reference for every way any person could possibly seek the information or one could write a single card and trust collective memory to remember how it was filed. Multiple cards increase the possibility of finding the information, but clog the file. The single card approach, as has been observed, “provided only one point of access, which frequently could not be identified in a stress situation.” Also, newer librarians, weaned on computers and impatient with manual files, tend to avoid the card file, which they view as an unworkable relic. The manual reference aids file at the California State University, Long Beach (CSULB) Library contained about 800 tidbits of elusive information such as subject headings used for archaeological site reports, a list of the Supreme Court cases kept in the reserve book room, facts of local history, a reminder of which issue of Fortune lists the annual Fortune 500, where to find Nielsen ratings, and more.
This chapter describes how a strategic change in the mission of the library led to the collaborative development of library services to meet the needs for innovation and…
This chapter describes how a strategic change in the mission of the library led to the collaborative development of library services to meet the needs for innovation and creative spaces in a large urban public university. Several years ago, the Oviatt Library at California State University, Northridge, adopted a new vision that included supporting and encouraging creativity and innovation on campus. In this chapter, the authors will describe three ways in which this new strategic perspective has changed the nature of our library (and libraries in general). First, the authors will share the results of a survey of business librarians, which reveals the changing attitudes of librarians toward entrepreneurship and innovation in libraries. Second, the authors will describe the Creative Media Studio, housed in the Oviatt Library’s Learning Commons, which was created in 2014 as a space to create music, use high-end video editing tools, and fabricate three-dimensional objects with 3D printers. Third, the authors will discuss a recent campus-wide task force, chaired by the Library Dean, which recommends the construction of a large makerspace in the heart of the Oviatt Library, collaborating not only with the College of Business but also with the College of Engineering, the College of Arts, Media and Communication, and the new University Incubator. This chapter will outline how library personnel have partnered with faculty, staff, and administration to bridge gaps in curriculum and provide instruction in multimedia creation, including licensing and copyright, for students involved in innovative activities and entrepreneurial ventures. The chapter will also describe the library’s role in the evolution of the Creative Media Studio, the development of the new campus makerspace, and the ways in which librarians are evolving from traditional roles to more entrepreneurial responsibilities. Finally, the authors will discuss best practices in developing partnerships for new innovative and creative spaces and services by illustrating the challenges and successes in sustaining partnerships with internal and external stakeholders.
The purpose of this paper is to describe the process of creating a web‐based tutorial with interactive leaning components.
The paper details a step by step outline from assessing the need for instruction through the development, design and posting of an instructional tutorial on the internet.
The purpose of the tutorial was to help community college nursing students find appropriate resources to support a research paper. Completing the project revealed two valuable lessons to keep in mind when constructing any instructional tool. There must be a true need for the instruction and the instruction must have a simple and basic design.
The paper offers insights into creating a web‐based tutorial.
As CD‐ROM becomes more and more a standard reference and technical support tool in all types of libraries, the annual review of this technology published in Computers in Libraries magazine increases in size and scope. This year, author Susan L. Adkins has prepared this exceptionally useful bibliography which she has cross‐referenced with a subject index.