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Article

Mark R. Testa

Cultural diversity continues to be a pressing issue in managing service quality, particularly in the cruise industry. As a result of recent growth, many cruise lines…

Abstract

Cultural diversity continues to be a pressing issue in managing service quality, particularly in the cruise industry. As a result of recent growth, many cruise lines recruit from as many as 100 different nations. The result is a truly multicultural environment in which supervisors and subordinates may maintain very different national and ethnic cultures. This study sampled 313 high customer contact cruise line managers and assessed whether similarity in national culture between service leaders and subordinates impacted perceived leadership style, goal clarity and organizational satisfaction. It was determined that employees who reported to managers from the same country reported higher levels of consideration behaviors on the part of their manager and higher overall organizational satisfaction. Based on these findings, recommendations are made for managing within the diverse service environment.

Details

Managing Service Quality: An International Journal, vol. 14 no. 5
Type: Research Article
ISSN: 0960-4529

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Article

Mark R. Testa and Stephen L. Mueller

The purpose of this paper is to examine the impact of demographic and cultural characteristics on the job satisfaction level of international service workers.

Abstract

Purpose

The purpose of this paper is to examine the impact of demographic and cultural characteristics on the job satisfaction level of international service workers.

Design/methodology/approach

The data in this study resulted from a survey of 1,128 service workers from 82 different countries. The employees were recruited from 14 ships of a major cruise line. Multivariant regression analysis was performed to determine the independent effect of four demographic factors and traditional culture on job satisfaction.

Findings

The results suggest that work environment, cultural background and demographic characteristics combine in various ways to impact on service‐worker job satisfaction. The findings are discussed in the context of extant research.

Research limitations/implications

The limitation of this paper is that the sample drawn from a single industry.

Practical implications

Job satisfaction in the context of international service workers is a complex issue that may require investigation within the organizational culture.

Originality/value

The value of this paper is its focus on a truly international service workforce. As globalization continues, service organizations will face greater diversity and challenges to service performance.

Details

Managing Service Quality: An International Journal, vol. 19 no. 2
Type: Research Article
ISSN: 0960-4529

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Article

Mark R. Testa

Organizational vision is a generally accepted necessity for organizational success in the 1990s. Specifically, stakeholder attitude toward the vision is believed to…

Abstract

Organizational vision is a generally accepted necessity for organizational success in the 1990s. Specifically, stakeholder attitude toward the vision is believed to improve performance and enhance efforts toward increased quality. To date, little empirical research has proven that attitude toward the organizational vision yields any measurable organizational outcomes. The purpose of this exploratory study was to determine if stakeholder satisfaction with organizational vision was associated with overall job satisfaction and perceived effort. A sample of 709 cruise line managers responded to the 31‐item questionnaire and a service effort scale developed for this study. Both exploratory and confirmatory factor analyses were conducted to define the constructs and establish the measurement properties of the structural equation model tested. Results indicated that satisfaction with vision accounted for 33 per cent and 21 per cent of the variance in job satisfaction and service efforts respectively. Conceptual and theoretical implications of the results are discussed.

Details

Leadership & Organization Development Journal, vol. 20 no. 3
Type: Research Article
ISSN: 0143-7739

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Article

Mark R. Testa

Success in the new economy is more dependent on successful relationships with internal and external stakeholders than ever before. The “business ecosystem” has created…

Abstract

Success in the new economy is more dependent on successful relationships with internal and external stakeholders than ever before. The “business ecosystem” has created webs of interdependent relationships between organizations and their employees, suppliers, customers, and business partners. These relationships not only impact how firms add value to customers and create competitive advantage, but various internal processes as well. Unfortunately, these relationships often fail to capture their full potential due to misalignment between the organization and its stakeholders. This article presents a practical guide for organization‐based 360 degree leadership assessment, which should help organizations to identify gaps or “blind spots” with internal and external stakeholders. Borrowing from the multi‐rater feedback literature, a discussion of the steps in using the organization’s leadership as the focal point is provided. Self‐assessment on a series of organizational leadership dimensions is proposed, which is compared to evaluations by employees, customers, suppliers and business partners. The proposal should provide direction for practitioners seeking greater stakeholder feedback, and a foundation for further academic inquiry.

Details

Leadership & Organization Development Journal, vol. 23 no. 5
Type: Research Article
ISSN: 0143-7739

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Article

An important report on the work carried out during the two years 1906–7 and 1907–8 by the Inspectors of Foods appointed by the Local Government Board has been drawn up by…

Abstract

An important report on the work carried out during the two years 1906–7 and 1907–8 by the Inspectors of Foods appointed by the Local Government Board has been drawn up by Dr. G. S. BUCHANAN, the Chief Inspector, and forms part of the report of the Medical Officer to the Board, Dr. ARTHUR NEWSHOLME, for the year 1907–8 (Appendix A, No. 10).

Details

British Food Journal, vol. 11 no. 6
Type: Research Article
ISSN: 0007-070X

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Article

34. Ground mustard seed, mustard meal, is the unbolted, ground mustard seed and conforms to the standards for mustard seed.

Abstract

34. Ground mustard seed, mustard meal, is the unbolted, ground mustard seed and conforms to the standards for mustard seed.

Details

British Food Journal, vol. 36 no. 2
Type: Research Article
ISSN: 0007-070X

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Article

Ferdinando Fasce and Elisabetta Bini

– The purpose of this paper is to examine the presence and influence of US advertising in Italy between the early 1950s and the mid-1970s.

Abstract

Purpose

The purpose of this paper is to examine the presence and influence of US advertising in Italy between the early 1950s and the mid-1970s.

Design/methodology/approach

The purpose of this paper is to examine the presence and influence of US advertising in Italy between the early 1950s and the mid-1970s.

Findings

The paper argues that there is a need to further qualify and deconstruct the notion of “Americanization” by integrating the now well-established notions of “hybridization” and “mediation” with more specific attention to the competing “hearts and souls”, the different strategies and discursive practices that different individual actors (American, British and Italian) operating within the Italian advertising business tried to instil into goods and consumers and the economic and cultural results that they achieved.

Originality/value

This is the first research on the history of Italian advertising that fully places it within a transnational and comparative perspective using so far unpublished records, aiming at moving beyond traditional, eastbound Americanization frameworks through a detailed empirical investigation.

Details

Journal of Historical Research in Marketing, vol. 7 no. 1
Type: Research Article
ISSN: 1755-750X

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Article

Lester Coleman

This paper aims to identify the preferences towards sex education and information from a religiously diverse sample of young people. The research builds on growing…

Abstract

Purpose

This paper aims to identify the preferences towards sex education and information from a religiously diverse sample of young people. The research builds on growing evidence towards religious affiliation having a strong influence on sexual attitudes and behaviour.

Design/methodology/approach

A total of 3,007 young people aged 15‐18 attending schools in London, UK, completed a cross‐sectional survey. The questionnaire identified preferred sexual health “topics”, preferences for where they would like to receive this education and who they thought would be the ideal person to deliver the information.

Findings

The largest religious group was Christian (34 per cent), followed by Muslim (24 per cent), Hindu (21 per cent), “Don't believe” (15 per cent) and “Other” (7 per cent). There were a number of similarities across the practising religious groups such as preferences for more information on sexually transmitted infections and how to make sex more satisfying. The data also showed significant differences across the religious groups, in particular between Hindus and Muslims, and their preferences towards the ideal person to deliver sex education. Hindus were notable for showing a higher preference towards someone of similar age, and also reporting the least preference for someone of the same religion. By contrast, Muslims reported a higher preference for religious compatibility on the premise that such a person could “identify with” their own religious and cultural beliefs.

Research limitations/implications

Although derived from a sample that is not statistically representative of all young people, the findings demonstrate the potential and importance of being able to respond to the competing sex education preferences of religious groups. The forthcoming challenge is to research the ways in which this potential for sex education can be harnessed in a sensitive manner.

Originality/value

This paper is valuable in terms of establishing young people's preferences for information on sex and relationships, but less so in terms of identifying the types of sex education that are most beneficial. Indeed, it is likely that this paper will be of particular relevance to the “knowledge and understanding” element that is specified in this guidance.

Details

Health Education, vol. 108 no. 1
Type: Research Article
ISSN: 0965-4283

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Article

Moula Cherikh and Nikolaos Karagiannis

This paper aims to propose a national development framework for Algeria while considering the country’s historical, social, cultural, institutional and political factors…

Abstract

Purpose

This paper aims to propose a national development framework for Algeria while considering the country’s historical, social, cultural, institutional and political factors. The main focus of this paper is to sketch out the policy framework that might be advisable to develop and diversify the production lines of Algeria – given the country’s excessive reliance on oil and natural gas exports – while helping the country move to the next level of socioeconomic progress.

Design/methodology/approach

The approach is based on the developmental state analysis.

Findings

A developmental state argument is proposed here as a necessary basis for the support of selected industries of high potential and achievability while leaving space for further social and political advancement.

Practical implications

It can help greatly Algeria’s policymakers.

Social implications

Socio-economic progress.

Originality/value

This paper makes a significant contribution to the development efforts of Algeria.

Details

International Journal of Development Issues, vol. 18 no. 3
Type: Research Article
ISSN: 1446-8956

Keywords

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Article

Tomas Riha

Nobody concerned with political economy can neglect the history of economic doctrines. Structural changes in the economy and society influence economic thinking and…

Abstract

Nobody concerned with political economy can neglect the history of economic doctrines. Structural changes in the economy and society influence economic thinking and, conversely, innovative thought structures and attitudes have almost always forced economic institutions and modes of behaviour to adjust. We learn from the history of economic doctrines how a particular theory emerged and whether, and in which environment, it could take root. We can see how a school evolves out of a common methodological perception and similar techniques of analysis, and how it has to establish itself. The interaction between unresolved problems on the one hand, and the search for better solutions or explanations on the other, leads to a change in paradigma and to the formation of new lines of reasoning. As long as the real world is subject to progress and change scientific search for explanation must out of necessity continue.

Details

International Journal of Social Economics, vol. 12 no. 3/4/5
Type: Research Article
ISSN: 0306-8293

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