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The purpose of this paper is to describe the introduction of ILLiad at the University of Edinburgh and its wider impact.

The paper provides a hands‐on description by a practitioner of an interlibrary loans (ILL) system new to the UK.

The paper finds that the introduction of ILLiad has not halted the decline in ILL but has opened the library up to international resource sharing to a significant extent.

This is the first description published of the introduction of ILLiad into the UK.

The purpose of this article is to examine the trend of interlibrary loans (ILLs) through the experiences of Edinburgh University Library (EUL). A preliminary study aims to consider how the purchase of one e‐journal package impacted on the number of ILL requests processed.

The article describes the experience of EUL.

The article finds that total ILLs, both returnables and non‐returnables, rose to a peak in 1998 and have declined significantly since then. Full desk‐top delivery has not yet been achieved, but this is in the forefront of the library's strategy.

The paper gives a detailed insight into the impact of e‐journals and other factors on the use of the document supply service for both returnables and non‐returnables in a large UK university.