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Book part
Publication date: 10 June 2015

Russell Cropanzano, Marion Fortin and Jessica F. Kirk

Justice rules are standards that serve as criteria for formulating fairness judgments. Though justice rules play a role in the organizational justice literature, they have…

Abstract

Justice rules are standards that serve as criteria for formulating fairness judgments. Though justice rules play a role in the organizational justice literature, they have seldom been the subject of analysis in their own right. To address this limitation, we first consider three meta-theoretical dualities that are highlighted by justice rules – the distinction between justice versus fairness, indirect versus direct measurement, and normative versus descriptive paradigms. Second, we review existing justice rules and organize them into four types of justice: distributive (e.g., equity, equality), procedural (e.g., voice, consistent treatment), interpersonal (e.g., politeness, respectfulness), and informational (e.g., candor, timeliness). We also emphasize emergent rules that have not received sufficient research attention. Third, we consider various computation models purporting to explain how justice rules are assessed and aggregated to form fairness judgments. Fourth and last, we conclude by reviewing research that enriches our understanding of justice rules by showing how they are cognitively processed. We observe that there are a number of influences on fairness judgments, and situations exist in which individuals do not systematically consider justice rules.

Details

Research in Personnel and Human Resources Management
Type: Book
ISBN: 978-1-78560-016-6

Keywords

Book part
Publication date: 10 June 2015

Abstract

Details

Research in Personnel and Human Resources Management
Type: Book
ISBN: 978-1-78560-016-6

Content available
Article
Publication date: 20 February 2007

222

Abstract

Details

Journal of Organizational Change Management, vol. 20 no. 1
Type: Research Article
ISSN: 0953-4814

Content available
Book part
Publication date: 10 June 2015

Abstract

Details

Research in Personnel and Human Resources Management
Type: Book
ISBN: 978-1-78560-016-6

Article
Publication date: 20 July 2012

Maurizio Catulli

The purpose of this paper is to follow a paper by Rexfelt and Hiort af Ornäs published in JMTM in 2009, which dealt with consumer acceptance of product service systems…

2630

Abstract

Purpose

The purpose of this paper is to follow a paper by Rexfelt and Hiort af Ornäs published in JMTM in 2009, which dealt with consumer acceptance of product service systems (PSS). This topic is important as it is a sustainable business model. It is proposed that the uncertainty consumers have towards the suitability of PSS to their needs can be further explored using existing management tools such as SERVQUAL, a tool to measure customer satisfaction and perceived quality.

Design/methodology/approach

This study, supported by the British Academy, utilized qualitative research on two types of respondents: businesses that can be classified eco‐efficient PSS providers; and consumers. The providers were administered structured in‐depth interviews, and the respondents are Mr Chas Ball, Director of Policy at Car Plus, a trade association representing car clubs, and Mr Jonathan Hampson, Director of Streetcar, the largest car club company. Car clubs may be considered a type of eco‐efficient PSS. Consumers were involved in four focus groups (20 participants in total). The questioning route used in the two focus groups focused the attention of the participants on two types of eco‐efficient PSS provision: one represented by car‐sharing services, such as the ones provided by City Car Club and Street Car, mentioned in section 2; the other was an hypothetical provision of a bundle of maternity equipment and services, such as baby prams, baby car seats, travel cots and similar. The inclusion of this “hypothetical” provision was inspired by a study conducted in Sweden by Mont et al.

Findings

Consumers are favourable to PSS provisions in principle; however they have concerns on whether this type of provision will live up to their expectations. These concerns are that the PSS might not perform satisfactorily in terms of its assurance, reliability, responsiveness, empathy and tangible components. The attractive aspect of PSS to consumers is as a “bundle” or products and services where the product can be replaced to accommodate consumers' needs. Business managers and policy makers will need to devise communications to reassure consumers that PSS provision meets the requirements set out by the SERVQUAL scale.

Originality/value

This paper identifies the applicability of a service quality measurement tool, SERVQUAL, to product service systems (PSS) and it extends the knowledge on consumers' acceptance of PSS.

Details

Journal of Manufacturing Technology Management, vol. 23 no. 6
Type: Research Article
ISSN: 1741-038X

Keywords

Article
Publication date: 12 February 2019

Ruth Yeoman and Milena Mueller Santos

Corporations operating global value chains must grapple with a multiplicity of ethical and practical considerations, most notably when value chains extend to emerging…

Abstract

Purpose

Corporations operating global value chains must grapple with a multiplicity of ethical and practical considerations, most notably when value chains extend to emerging markets. Such contexts involve interactions with diverse stakeholders who possess the ability to impact supply chain performance, but who also bring conflicting needs, values and interests. The purpose of this paper is to outline a transformative model of supply chain fairness, arguing that adopting plural fairness principles and practices generates a higher fairness equilibrium which includes all affected stakeholders in the production of fairness outcomes, with consequent positive organizational and system level impacts.

Design/methodology/approach

Through a philosophically informed overview of the literature on organizational fairness, the paper applies fairness to the management of supplier relations to identify the institutional features of ethically sustainable supply chains. The proposed conceptual model uses a complex adaptive systems approach (CADs), supplemented by describing the contribution of fairness norms and practices.

Findings

This paper argues that a transformative approach to supply chain fairness can suggest new structures for interaction between firms, stakeholders, mediating institutions and governments.

Originality/value

Emerging market supply chains are facing significant changes. Adopting a complex adaptive systems perspective upon stakeholder relationships, this paper offers insights from the theoretical literature on fairness, and proposes a normative model of supply chain fairness which accounts for both the normative and empirical aspects of relational complexity.

Details

International Journal of Emerging Markets, vol. 15 no. 1
Type: Research Article
ISSN: 1746-8809

Keywords

Article
Publication date: 21 January 2021

Mahalia Jackman and Kishmar Lorde

This study investigates the magnitude and possible determinants of gaps in the (paid) working hours of male and female heads of households.

Abstract

Purpose

This study investigates the magnitude and possible determinants of gaps in the (paid) working hours of male and female heads of households.

Design/methodology/approach

The study utilises the Bauer and Sinning’s (2008) general decomposition method to examine the differences in work hours among male and female heads of households using data from the 2014 Barbados labour force survey.

Findings

Our estimates suggest that the employment hours of female heads of households is 3.6% less than that of their male equivalents, which translates to an annual hour differential of roughly 68 to 71 employment hours.

Originality/value

To date, very little is known about the disparity in the paid work hours of male and female heads of households. This study attempts to fill this gap in the literature. Moreover, by focussing on Barbados, this paper adds to the sparse body of work on sex-based inequalities in developing countries, particularly those in the Caribbean.

Details

International Journal of Manpower, vol. 42 no. 7
Type: Research Article
ISSN: 0143-7720

Keywords

Article
Publication date: 31 August 2012

Doohee Lee and Dennis Emmett

Prescription drug requests and physician denial are important aspects of medical decision making, but little research has been done to identify factors linked to…

Abstract

Purpose

Prescription drug requests and physician denial are important aspects of medical decision making, but little research has been done to identify factors linked to prescription drug request and physician denial. This paper aims to explore factors in relation to patient prescription drug request and provider denial.

Design/methodology/approach

The paper is based on a cross‐sectional study in a nationally representative database of 2,988 individuals. Descriptive and multivariate stepwise conditional logistic regression analyses were conducted.

Findings

Results of multivariate regression models reveal, after adjusting for personal factors, that heart disease, allergy, anxiety, minor chronic conditions, medical seeking behaviors and direct‐to‐consumer advertising (DTCA) were found to be related to prescription drug request. The denied were individuals with arthritis, less prevalent chronic conditions, the uninsured, and African Americans. It was also found that 27.4 percent of the sample requested a prescription drug and about 24 percent of those who segmented for prescriptions were physicians.

Research limitations/implications

DTCA is positively associated with prescription drug requests but the analysis did not support any effect of DTCA on the refusal status. Patients' requests and physician decision making to refuse are somewhat complicated and vary with different medical conditions.

Originality/value

The paper, using nationally representative data, investigates the factors associated with prescription drug request and denial.

Details

International Journal of Pharmaceutical and Healthcare Marketing, vol. 6 no. 3
Type: Research Article
ISSN: 1750-6123

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