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Article
Publication date: 17 July 2009

Amos Raviv, Shlomo Yedidia Tarba and Yaakov Weber

This paper aims to explore the international marina industry, encompassing both marina customers and managers. It also aims to put forth the argument that marinas as business…

Abstract

Purpose

This paper aims to explore the international marina industry, encompassing both marina customers and managers. It also aims to put forth the argument that marinas as business entities can create and sustain competitive advantage by maximizing the advantages that stem from their superior resources and core competences.

Design/methodology/approach

To ensure proper representation for the marina managers worldwide, questionnaires were sent to 200 managers of various marinas on five continents, in order to receive a representative sample. The questionnaires were distributed for the most part via e‐mail (where an address was available), some by fax and additional questionnaires were distributed at the international ICOMIA conference for marina managers held in Sydney, Australia. Overall, 138 marina managers replied. The statistical analysis applied in the study is a structural equations analysis, which is known in the literature as covariance structure modeling and structural equations modeling (SEM).

Findings

The correlation between government intervention and occupancy is a negative correlation, meaning that the greater government intervention, the lower occupancy rate. The correlation between crowding and occupancy is a positive one. The remaining correlations are not significant. This shows that it is not possible to claim a relationship between the occupancy index and the other variables examined: view, services, level of security/safety, environmental protection, distance from competitors, proximity to customer/city and local community.

Research limitations/implications

The study offers a method of classifying variables according to which marinas can be characterized. Second, these criteria are placed in clusters viewed by the marina managers as being related to one another, adding structure to the process of classification, which is similar to the “conceptual map” that exists in the minds of the marina managers.

Originality/value

This research provides corroborative empirical evidence to the hypothesis that occupancy can be used as a proxy for marina's profitability. Finally, the model provides tools for strategic planning and ongoing management of an existing marina and/or for the establishing of a new marina.

Details

EuroMed Journal of Business, vol. 4 no. 2
Type: Research Article
ISSN: 1450-2194

Keywords

Case study
Publication date: 24 September 2018

Anuj Sharma and Parul Kochher

General Management, International Strategic Management, International Marketing and Brand Management.

Abstract

Subject Area

General Management, International Strategic Management, International Marketing and Brand Management.

Study level/applicability

MBA (General Management), MBA (Marketing), Management and executive development programme.

Case overview

The Indian Hotels Corporation limited known as the Taj Group was set up by JRD Tata in 1903. The company has undertaken a long journey since then. It is one of the most recognized hotel brands in luxury market segment of the hotel industry. Off late some micro- and macro-level changes in the business environment have not been in favor of the group. The strategy of international expansion in acquiring and refurbishing of assets has mounted the debt and the growing losses. What has compounded the growing troubles is the entry of aggressive multinational brands in the luxury segment of the hospitality industry. The group prioritizes to get its financials in order. It thereafter needs to rework on its competitive strategy and take advantage of the booming domestic hotel industry for profitable future growth.

Expected learning outcomes

Expected learning outcomes are as follows: to understand the impact of expansions on the top line and the bottom line on the hospitality industry; to understand the impact of expansion on brand image for the legacy brand; to understand and develop strategies for a company which make it profitable in the hotel industry; and to formulate entry and exit strategies for companies dealing in the hospitality industry.

Supplementary materials

Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

Subject code

CSS: 11: Strategy.

Details

Emerald Emerging Markets Case Studies, vol. 8 no. 3
Type: Case Study
ISSN: 2045-0621

Keywords

Article
Publication date: 30 May 2019

Clara Benevolo and Riccardo Spinelli

This paper aims to explore the use of websites by tourist ports to assess whether they support ports in communicating their image and provide information and services to actual…

Abstract

Purpose

This paper aims to explore the use of websites by tourist ports to assess whether they support ports in communicating their image and provide information and services to actual and potential customers.

Design/methodology/approach

An analysis of 129 tourist ports websites from ten Mediterranean countries was conducted using the 2QCV3Q model, a multi-purpose qualitative evaluation tool based on experts’ judgments.

Findings

The findings show that tourist ports’ websites are typically beautiful and well-managed, give ports a clear image and link them with the local territory; however, sample websites are only partially user-friendly, offer limited room for interaction and fail to provide all the expected information and services to the visitors.

Originality/value

This research provides an unprecedented picture of the use and quality of websites by tourist ports located in the Mediterranean Sea and offers a robust and exhaustive assessment tool that might be of interest to researchers. The tool might also help managers of tourist ports to improve their websites by making them more business- and customer-oriented.

摘要

研究目的

本论文旨在研究旅游港口网站, 以评估其宣传港口形象和为现有和未来游客提供信息和服务的支持。

研究设计/方法/途径

研究样本是来自10个地中海国家的129家旅游港口网站。本论文以专家评估为依据, 采用2QCV3Q模型和多目的定性评估工具来进行样本分析。

研究结果

研究结果表明旅游港口网站一般都具有美丽和规范管理的特点, 为旅游港口树立一个清洁形象, 并展示当地地理环境;然而, 样本网站只是具备些许用户友好界面, 很少有很好的交互特性, 因此不能很好地为游客提供所需的信息和服务。

研究原创性/价值

本论文提供了一个前所未有在地中海区域旅游港口网站使用和质量评估报告, 并且提出了一个强有力的评估工具, 这对于学术研究有着显著意义。这个评估工具还能帮助旅游港口经营者通过改善网站的商业体验和消费者体验来提高其网站的各种特性。

关键词

海洋旅游, 旅游港口, 海洋管理, 网站营销, 网站评估, 网站质量

纸张类型

研究论文

Details

Journal of Hospitality and Tourism Technology, vol. 10 no. 2
Type: Research Article
ISSN: 1757-9880

Keywords

Article
Publication date: 21 February 2018

Ahmad Beltagui and Marina Candi

The purpose of this paper is to revisit prevailing notions of service quality by developing and testing a model of service quality for experience-centric services.

1389

Abstract

Purpose

The purpose of this paper is to revisit prevailing notions of service quality by developing and testing a model of service quality for experience-centric services.

Design/methodology/approach

By problematizing the service quality literature, a model is developed to capture impacts of outcome-achievement, instrumental performance and expressive performance on customer loyalty. A multi-group structural equation model is tested to establish the moderating effect of perceived service character – utilitarian or hedonic.

Findings

Outcome-achievement mediates the direct relationships between instrumental and expressive performance, respectively, and loyalty; the strength of these relationships is moderated by perceived service character.

Research limitations/implications

Emotional design to improve the experience is effective provided the expected outcome is achieved. However, for services that customers perceive as experience-centric, the outcome may be somewhat ambiguously defined and expressive performance is valued more highly than instrumental performance.

Practical implications

Understanding customers’ perception of a service – whether customers seek value related to outcomes or emotions – is crucial when selecting appropriate measures of service quality and performance. Creating a good experience is generally beneficial, but it must be designed according to the character of the service in question.

Originality/value

The research presents empirical evidence on how service experience contributes to customer loyalty by testing a model of service quality that is suited to experience-centric services. Furthermore, it identifies the importance of understanding service character when designing and managing services.

Details

International Journal of Operations & Production Management, vol. 38 no. 3
Type: Research Article
ISSN: 0144-3577

Keywords

Article
Publication date: 6 August 2020

Vilmar Antonio Gonçalves Tondolo, Marina D'Agostini, Maria Emília Camargo, Rosana da Rosa Portella Tondolo, Josefer de Lima Souza and André Andrade Longaray

The purpose of this study is to analyze the relationships among four types of sustainable operations practices and sustainable performance in the environmental, economic and…

558

Abstract

Purpose

The purpose of this study is to analyze the relationships among four types of sustainable operations practices and sustainable performance in the environmental, economic and social dimensions and identifies significant moderators.

Design/methodology/approach

In order to achieve the proposed goal, this study was developed through a systematic review of the literature followed by a meta-analysis of the correlations and by a meta-regression. The sampling criteria were quantitative operations management articles published through 2019.

Findings

The results suggest that all 13 analyzed relationships are positive and are affected by moderators.

Research limitations/implications

In theoretical terms, this study reinforces the positive relationship between sustainable operations practices and performance and, more importantly, detects moderating effects. One of the study limitations is the composition of the sample, focusing exclusively on quantitative correlational articles published in journals.

Practical implications

In practice, the findings of this study imply that managers should be vigilant in implementing sustainable operations practices, observing the conditions in which more of these practices can be implemented into performance.

Originality/value

This study differs from others because it includes the social dimension of sustainable performance and the identification of moderators.

Details

International Journal of Productivity and Performance Management, vol. 70 no. 7
Type: Research Article
ISSN: 1741-0401

Keywords

Content available
Book part
Publication date: 5 September 2022

Abstract

Details

Diversity in Action
Type: Book
ISBN: 978-1-80117-227-1

Article
Publication date: 17 October 2016

Ahmad Beltagui, Marina Candi and Johann C.K.H. Riedel

The purpose of this paper is to identify service design strategies to improve outcome-oriented services by enhancing consumers’ emotional experience, while overcoming customer…

3623

Abstract

Purpose

The purpose of this paper is to identify service design strategies to improve outcome-oriented services by enhancing consumers’ emotional experience, while overcoming customer variability.

Design/methodology/approach

An abductive, multiple-case study involves 12 service firms from diverse online and offline service sectors.

Findings

Overall, six service design strategies represent two overarching themes: customer empowerment can involve design for typical customers, visibility, and community building, while customer accommodation can involve design for personas, invisibility, and relationship building. Using these strategies helps set the stage for a service to offer an emotional experience.

Research limitations/implications

The study offers a first step toward combining investigations of service experience and user experience. Further research can strengthen these links.

Practical implications

The six design strategies described using examples from case research offer managerial recommendations. In particular, these strategies can help service managers address the customer-induced variability inherent in services.

Originality/value

Extant studies of experience staging have focused on particular sectors such as hospitality and leisure; this study contributes by investigating outcome-focused services and identifying strategies to create unique experiences that offset variability. It also represents a rare effort to combine research from service management and interaction design, shedding light on the link between service experience and user experience.

Details

Journal of Service Management, vol. 27 no. 5
Type: Research Article
ISSN: 1757-5818

Keywords

Article
Publication date: 24 July 2007

Marina du Plessis

This article seeks to clarify the role of knowledge management in innovation as an aid to addressing this complexity. The article seeks to identify the drivers for application of

36058

Abstract

Purpose

This article seeks to clarify the role of knowledge management in innovation as an aid to addressing this complexity. The article seeks to identify the drivers for application of knowledge management in innovation. It also details the nature of the role of knowledge management in innovation as well as its value proposition.

Design/methodology/approach

The methodology used was literature research and some personal experiences and interpretations.

Findings

In the fast changing business world of today, innovation has become the mainstay of organizations. The nature of global economic growth has been changed by the speed of innovation, which has been made possible by rapidly evolving technology, shorter product lifecycles and a higher rate of new product development. The complexity of innovation has been increased by growth in the amount of knowledge available to organizations.

Originality/value

Innovation is extremely dependent on the availability of knowledge and therefore the complexity created by the explosion of richness and reach of knowledge has to be recognized and managed to ensure successful innovation.

Details

Journal of Knowledge Management, vol. 11 no. 4
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 10 April 2007

Marina du Plessis

The purpose of this article is to provide an overview of generic knowledge management critical success factors, in conjunction with an overview of the factors that has been found

6174

Abstract

Purpose

The purpose of this article is to provide an overview of generic knowledge management critical success factors, in conjunction with an overview of the factors that has been found to be critical in implementation journeys in selected South African companies.

Design/methodology/approach

Literature research was used.

Findings

Most of these factors are very specific to the organizational context and have had a significant impact on the success of implementations. These unique factors include the creation of a shared understanding of the concept of knowledge management, identifying the value of co‐creation of the knowledge management strategy, and positioning of knowledge management as strategic focus area in the organization.

Originality/value

Knowledge management is a complex discipline with many factors contributing to successful implementation. The factors that contribute to successful implementation of knowledge management are highly dependent on the environment and specific context, and can therefore not always be accurately predicted at the start of a knowledge management endeavor. This paper highlights some of the critical success factors of knowledge management in leading companies around the world and specifically in South Africa.

Details

Journal of Knowledge Management, vol. 11 no. 2
Type: Research Article
ISSN: 1367-3270

Keywords

Book part
Publication date: 2 September 2010

Lynnette B. Erickson and Nancy Wentworth

Accountability requirements established by state and national mandates have positioned accreditation bodies as overseers of institutional compliance and quality control of teacher…

Abstract

Accountability requirements established by state and national mandates have positioned accreditation bodies as overseers of institutional compliance and quality control of teacher preparation programs. These bodies then dictate the procedures and criteria for how preparation programs will prove their competence in the preparation of teachers who are deemed highly qualified. This process of mandated accreditation, by its very nature, is imposed as a top-down structure even when it is couched in bottom-up processes. Nearly all of the institutions indicated that they had some type of bottom-up procedures for meeting the top-down requirements of accreditation. Strategic involvement of faculty from the beginning of the process made “it personal, create[d] faculty ‘buy in’, produce[d] commitment, and thus more investment” (Ackerman and Hoover, St. Cloud State University). As Pierce and Simmerman (Utah Valley University) pointed out that both requiring and allowing faculty participation in the decision making process and development of common goals, this bottom-up tactic helped to establish joint ownership of their faculty in the process. Hutchison, Buss, Ellsworth, and Persichitte (University of Wyoming) also indicated that successful accreditation processes require faculty support and input on both the process and the decisions that are made. Indeed, they acknowledged that their decision to include all college faculty involved with teacher preparation was stressful, but central in yielding positive dividends in the process. Utilizing a bottom-up task within a top-down structure positions stakeholders as worker bees to accomplish a project that may or may not be seen to them as having personal or professional benefit – thus tensions are fostered.

Details

Tensions in Teacher Preparation: Accountability, Assessment, and Accreditation
Type: Book
ISBN: 978-0-85724-100-9

1 – 10 of over 1000