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Gives the background to, and describes, the suit filed against Microsoft by the US Department of Justice in October 1997. For those such as librarians, dealing with the requirements of information technology, argues that this case is important because it demonstrates the high stakes inherent in the software industry not only for the players, but also for users and purchasers of that software and the operating systems which will be used to display them.

Contends that today’s multicultural realities are inescapable and that together with the realities of the information age, they hold tremendous implications for public library development and mission. Proposes that public libraries build on their traditional role as agents of acculturation by moving beyond skills and language educators to prepare first‐ and second‐generation immigrants to participate actively in democratic societies. Proposes three new roles that public libraries can perform toward that end using information resources.