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Article
Publication date: 29 November 2018

Marie Marchand and Louis Raymond

As calls have been made to characterize and theorise performance measurement systems (PMS) and as these systems are highly contextualised because of their mission-critical…

Abstract

Purpose

As calls have been made to characterize and theorise performance measurement systems (PMS) and as these systems are highly contextualised because of their mission-critical nature, the purpose of this paper is to generate empirically-valid and useful findings with regard to their characterisation as information technology artefacts through an approach founded upon the user’s perspective.

Design/methodology/approach

Using both qualitative and quantitative data collection approaches, the authors conducted a field study through extensive interviews in situ with the owner-managers of 16 small- and medium-sized enterprises (SMEs).

Findings

The PMS are characterised, from their users’ point of view, in terms of their functional attributes as information systems dedicated to the management of organisational performance, that is, as being either operational, functional, managerial or organisational systems.

Research limitations/implications

Having modelled the PMS artefact in terms of its artefactual dimensions and features, the authors have empirically validated a characterisation approach that allows researchers to circumscribe this artefact within its specific usage context and to identify its salient attributes as study variables.

Practical implications

The research findings provide an empirical basis for the design and evaluation of PMS that is coherent with the specific context of their use in SMEs.

Originality/value

This study validates a novel and demonstrably useful artefactual perspective to characterize and theorise PMS as objects of empirical research.

Details

Benchmarking: An International Journal, vol. 25 no. 8
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 10 September 2018

Marie Marchand and Louis Raymond

Considering performance measurement and management systems (PMMS) to be “mission-critical” information systems for many business organisations, calls have been made for…

Abstract

Purpose

Considering performance measurement and management systems (PMMS) to be “mission-critical” information systems for many business organisations, calls have been made for researchers to shift from studying the use of such systems to studying their “effective” use, and in so doing to focus on their characterisation as information technology (IT) artefacts. The paper aims to discuss this issue.

Design/methodology/approach

In seeking to answer these calls, the authors apply Burton-Jones and Grange’s theoretical framework to study the dimensions, contextual drivers and benefits of the effective use of PMMS. This is done through a field study of 16 PMMS artefacts as used in small- and medium-sized enterprises (SMEs).

Findings

In characterising, contextualising and valuing the effective use of PMMS, this study provides answers to the following questions: What constitutes the effective use of PMMS? What are the user, artefactual and task-related drivers of such use? And what are the benefits for SMEs of using performance measurement and management (PMM) systems effectively?

Practical implications

With regard to the design of a PMMS artefact, the findings imply that one should concentrate on those artefactual attributes that most enable informed action on the part of owner-managers, as it is these actions have the greater consequences for the realisation of IT business value in SMEs. Moreover, the nomological network resulting from this research provides the theoretical and methodological underpinnings of a diagnostic tool meant to develop the PMM function in SMEs.

Originality/value

This study provides further empirical grounding and understanding. This study provides further empirical grounding and understanding of the concept of effective use, as well as further applicability and actionability to this concept and to the nomological network of its dimensions, contextual drivers and benefits in the case of PMMS and in the context of SMEs.

Details

International Journal of Productivity and Performance Management, vol. 67 no. 7
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 1 February 1988

Marie Marchand

In 1972, the first laboratory prototypes were shown to the public, with a further fifteen years passing before the appearance of tangible economic results. French…

Abstract

In 1972, the first laboratory prototypes were shown to the public, with a further fifteen years passing before the appearance of tangible economic results. French telematics, which may be considered as probably the world's most highly developed union of telecommunication and computer technology, has therefore had to undergo the usual long testing process by which a technical innovation is transformed into an economically feasible product.

Details

Online Review, vol. 12 no. 2
Type: Research Article
ISSN: 0309-314X

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Article
Publication date: 19 June 2008

Marie Marchand and Louis Raymond

This paper aims to clarify the notions that underlie performance measurement systems (PMS) and to propose an information systems (IS)‐based characterisation and definition…

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Abstract

Purpose

This paper aims to clarify the notions that underlie performance measurement systems (PMS) and to propose an information systems (IS)‐based characterisation and definition of PMS, that is, as a performance management information system (PMIS).

Design/methodology/approach

Research on PMS can be enhanced by a clear, precise and uniform characterisation of this research object in IS terms A classification scheme is developed and the contribution areas of an IS perspective to PMS research are presented and exemplified.

Findings

The knowledge developed in IS research in the form of IS theories, models and methods can be applied in research on PMS, particularly in empirical studies that analyse the individual and organisational behaviours associated with the PMS phenomenon.

Research limitations/implications

The conceptualisation and definition of PMS, as found in the literature, have not truly reflected their basic nature and characterisation as IS.

Practical implications

The research benefits of an IS‐based approach are illustrated through a PMS usage model founded on IS theory. In so doing, a contribution is made to the PMS research field by reinforcing its theoretical and empirical foundations.

Originality/value

This study proposes a novel and demonstrably useful IS‐based perspective, including an improved conceptualization and definition of PMS.

Details

International Journal of Operations & Production Management, vol. 28 no. 7
Type: Research Article
ISSN: 0144-3577

Keywords

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Article
Publication date: 1 February 1994

Margaret Lanoue

The Minitel videotex system has been a success in France, connecting millions of people to information services of every description via their home telephone system. It…

Abstract

The Minitel videotex system has been a success in France, connecting millions of people to information services of every description via their home telephone system. It has been examined by both information specialists and business people to determine the reasons for its unique success. But, how many librarians outside of France know about the information available on Minitel and use this tool in their work? Assuming that those librarians who use the Internet and participate in library‐oriented discussion lists are the most likely at least to be aware of Minitel and its services, the author queried the participants of two discussion lists, LIBREF‐L (reference librarians) and PACS‐L (computer service librarians), to find out if anyone outside of France is using Minitel in the library environment. This article will trace the history of Minitel and will conclude with the results of the informal Internet survey, along with some suggestions for exploration of Minitel services.

Details

The Electronic Library, vol. 12 no. 2
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 29 April 2014

Maya Hage Hassan, Ghislain Remy, Guillaume Krebs and Claude Marchand

The purpose of this paper is to set a relation through adaptive multi-level optimization between two physical models with different accuracies; a fast coarse model and a…

Abstract

Purpose

The purpose of this paper is to set a relation through adaptive multi-level optimization between two physical models with different accuracies; a fast coarse model and a fine time consuming model. The use case is the optimization of a permanent magnet axial flux electrical machine.

Design/methodology/approach

The paper opted to set the relation between the two models through radial basis function (RBF). The optimization is held on the coarse model. The deduced solutions are used to evaluate the fine model. Thus, through an iterative process a residue RBF between models responses is built to endorse an adaptive correction.

Findings

The paper shows how the use of a residue function permits, to diminish optimization time, to reduce the misalignment between the two models in a structured strategy and to find optimum solution of the fine model based on the optimization of the coarse one. The paper also provides comparison between the proposed methodology and the traditional approach (output space mapping (OSM)) and shows that in case of large misalignment between models the OSM fails.

Originality/value

This paper proposes an original methodology in electromechanical design based on building a surrogate model by means of RBF on the bulk of existing physical model.

Details

COMPEL: The International Journal for Computation and Mathematics in Electrical and Electronic Engineering, vol. 33 no. 3
Type: Research Article
ISSN: 0332-1649

Keywords

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Article
Publication date: 10 October 2018

Isabelle Aimé, Fabienne Berger-Remy and Marie-Eve Laporte

The purpose of this study is to perform a historical analysis of the brand management system (BMS) to understand why and how, over the past century, the BMS has become the…

Abstract

Purpose

The purpose of this study is to perform a historical analysis of the brand management system (BMS) to understand why and how, over the past century, the BMS has become the dominant marketing organizational model across Western countries and sectors and what the lessons can be learned from history to enlighten its current changes in today’s digitized environment.

Design/methodology/approach

Building on Low and Fullerton’s work (1994), the paper traces the evolution of the BMS from its creation in the 1930s to the recent digital era. Data from various sources – research papers, historical business books, case studies, newspaper articles and internal documents – are analyzed to inform an intellectual historical analysis of the BMS’s development.

Findings

The paper uses the prism of institutional isomorphism to highlight four distinct periods that show that the BMS has gradually imposed itself on the Western world and managed to adapt to an ever-changing environment. Moreover, it shows that in the current digital age, the BMS is now torn between two opposing directions: the brand manager should act as both absolute expert and galvanic facilitator and the BMS needs to reinvent itself once again.

Originality/value

This paper provides a broad perspective on the BMS function to help marketing scholars, historians and practitioners gain a better understanding of the issues currently facing the BMS and its relevance in the digital age.

Details

Journal of Historical Research in Marketing, vol. 10 no. 4
Type: Research Article
ISSN: 1755-750X

Keywords

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Abstract

Details

Information Services for Innovative Organizations
Type: Book
ISBN: 978-0-12465-030-5

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Article
Publication date: 5 January 2010

S. Mc_W Cheryl and Yannick Lemarchand

The purpose of this paper is to extend to accounting and accounting texts the arguments of Phillips which suggest that organisational analysis can be enriched by a greater…

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1957

Abstract

Purpose

The purpose of this paper is to extend to accounting and accounting texts the arguments of Phillips which suggest that organisational analysis can be enriched by a greater interface with narrative fiction as a means to bring organisations to life. The paper also introduces the work of Bottin which argues that accounting manuals can be considered as source documents for economic history, more than simply being of purely pedagogical value. Both approaches inform the research into the specialised accounting manual, the Guide du Commerce of Gaignat de l'Aulnais.

Design/methodology/approach

This paper uses archival‐based historical methods to examine the Guide du Commerce and the social and economic milieu presented therein. It has developed its analysis through the examination of both primary and secondary sources to underscore the business and social networks of the milieu and to illustrate accounting as narrative.

Findings

In his manual, Gaignat recreates merchant activities and commercial relations of eighteenth century France. Gaignat does not content himself with re‐copying material at his disposal or with creating fictitious examples. Rather, through his in‐depth development of case studies and examples of actual accounting methods, he offers the reader insights into the strategic nature of the social and economic milieu in which commercial success might be achieved.

Practical implications

The research approach is transferable to other settings, motivating renewed interest in the history of accounting literature. The stories related in the Guide du Commerce point to the potential value of accounting manuals and other similar documents as historical sources when such sources no longer exist or are limited.

Originality/value

The research method is original in that the methodological approach is new to accounting history, but part of a debate within history more generally.

Details

Accounting, Auditing & Accountability Journal, vol. 23 no. 1
Type: Research Article
ISSN: 0951-3574

Keywords

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Article
Publication date: 8 October 2019

Annick Parent-Lamarche and Alain Marchand

It is of great importance for organizations to identify what can influence employees’ well-being. The theoretical model that the authors propose combines psychological and…

Abstract

Purpose

It is of great importance for organizations to identify what can influence employees’ well-being. The theoretical model that the authors propose combines psychological and social determinants of stress at work. The purpose of this paper is to evaluate the contribution of work organization conditions, personality traits and their interaction to well-being in a sample of Canadian workers and companies.

Design/methodology/approach

Multilevel regression analyses were performed on a sample of 1,957 workers employed in 63 Quebec firms. Work organization conditions included (skill utilization, decision authority, psychological demands, physical demands, job insecurity, irregular schedule, number of working hours, social support from colleagues and supervisors, job promotion, and recognition) and personality traits included (self-esteem, locus of control and Big Five).

Findings

Work organization conditions (psychological demands, number of hours worked and job insecurity) and personality (self-esteem, locus of control, extraversion, neuroticism and conscientiousness) were significantly associated with well-being. The results of the analysis show that none of the personality traits included in this study interacts with work organization conditions to explain workers’ level of well-being.

Originality/value

This study provides support for the implementation of human resource management (HRM) practices in order to diminish the presence of stressful working conditions as well as for the eventual development of training programs designed to raise personality traits.

Details

International Journal of Workplace Health Management, vol. 12 no. 5
Type: Research Article
ISSN: 1753-8351

Keywords

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