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Although I rather light heartedly agreed to talk to this title early on in the year, when I came to write the paper I found it difficult to explain the ideas I wanted to put forward today using the metaphors of gaps, and presumably bridges. I finally decided that this was because the gaps and bridges analogy assumes a model of information dissemination which seems to fit increasingly ill with some of the findings that recent research and action in public libraries has come up with. It does seem as though librarians and information scientists (and I am much more familiar with the former than the latter) define the problem as one of collecting all that there is about a topic and classifying it into generally accepted categories and then finding an appropriate and, more recently, an efficient channel for disseminating it to anyone who might happen to need it. The channel may be an old‐fashioned and well tried bibliographical tool, a branch library card catalogue of local groups or societies, or a sophisticated automated interactive system like Prestel. The principle is always the same—that is to concentrate on organising the way the material is presented in order to make it intelligible to the user.

There has been increasing recognition that alcohol may be a source of problems for older people. This has been reflected in the increase in alcohol‐related hospital admissions for people over 65. Although a neglected area in policy and research within the UK, studies from health and social care practice have drawn attention to the complexity of the issues for practitioners. This paper seeks to report on qualitative research which aims to generate a wider evidence base by exploring the circumstances in which older people drink; the meaning that drinking alcohol has for them and its impact; and acknowledging that this can be a pleasurable and positive experience, as well as something that can have adverse health, financial, personal and interpersonal impacts.

A major challenge of the research, given the sensitive nature of the topic, was how to approach older people and ask about their experiences of alcohol use. A participatory methodology was developed in which older people were actively involved in designing and carrying out the research. Older co‐researchers conducted 21 individual interviews and three focus groups with a diverse range of older research participants from different backgrounds and circumstances.

The findings indicate that participants engaged in different drinking styles which are connected to complex relationships between individual biographies, personal circumstances and external factors. Recommendations for practice and policy development are made on the basis of these findings.

This is a sensitive topic involving stigma and practitioners have highlighted issues around lack of training and appropriate referral services as well as difficulties in approaching the topic with older people. In addition, there is a tension in the drive to promote service users' rights to have choices and the question of whether to intervene if those choices involve risky behaviour. Even less is known about the perspectives of older people themselves and more research is needed to understand the social, cultural and economic contexts of older people's drinking behaviour.

Veterans of the user‐survivor movement, Peter Campbell and Andrew Roberts, profile the Survivors' History Group, a network of approximately 100 members across the UK and Ireland, who believe that the history of individual and collective action by service users/survivors is both interesting and important, and worthy of preservation.

A number of approaches have been developed in recent years to try effectively to engage service users in the process of planning and delivering health‐care services. The consumerist methodology for the strategy described in this paper was designed to maximise staff involvement in capturing user views, in order to develop services at a district general hospital. This strategy – the Patient Care Development Programme (PCDP) – provides a framework for both staff and patient involvement in shaping and influencing the development of health‐care services. Uses the findings from applying the strategy to modify care packages, roles, skills, layouts, protocols and procedures, in response to both the “shortfalls” and the service strengths that the patient’s view uncovers. Discusses the results of an evaluation of the programme which has been replicated in another part of the UK. The PCDP now forms part of a clinical governance framework and is being used to develop multi‐agency integrated care pathways.

The purpose of this paper is to uncover the motivational tensions underlying mobile shopping (m-shopping) behaviours. The authors focus on consumer motivations and the pursuit of life end goals with respect to m-shopping.

Based on the means-end chain theory, hard-laddering approach was used to elicit associations between attributes, consequences and values from 251 online participants. Content analysis was used to develop a hierarchical value map “mapping” these associations to uncover underlying values for m-shopping.

Mobile shoppers are motivated by their self-actualisation needs (self-focused) and/or social needs (other-focused). Participants’ response contradictions reflected internal complexities and ambivalences during their purchasing decisions. Decisions are based on their concerns around security, time, technological or financial.

This study provides managerial insights into retail marketing and strategies. Marketers should consider creating user-friendly applications by researching the customer journey experience, heightening security measures and ensuring that added-value offers are clearly communicated to meet consumers’ personal values and motivations.

The paper presents an original conceptual contribution of personal values related to m-shopping as desires for self-empowerment, altruism and relationships with others, self-fulfilment and hedonism and possible consumer internal conflicts.