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This paper aims to analyse the determinants of the intention to share a post about an environmental issue posted by a tourism destination on Facebook. The authors use the stimulus-organism-response (SOR) model as a theoretical framework and consider cognitive variables (destination social responsibility, tourist social responsibility and three types of congruence) as antecedents of emotions and of the tourists’ response (intention to share). Specific factors related to the social platform (attachment and active use of social media) are also included.

The model was tested for two destinations with different positioning (green tourism versus sun and beach). For the sampling strategy, the authors conducted an online poll targeting Facebook users who had undertaken at least one trip in the previous year. The sample consisted of 1,001 individuals.

The empirical evidence obtained indicates that consumer–cause congruence is the most important variable for explaining the intention to share the post for both destinations, with the destination–cause congruence being non-significant. The authors also observed that active participation on the social network stimulated the intention to share this specific content.

Unlike prior research, this paper examined consumer motivators for engaging with online corporate social responsibility content for tourism destinations, specifically focusing on destination social responsibility in sustainable tourism. The model also incorporates three types of congruence, revealing variations in their impact on explaining the intention to share sustainability-related posts.

Este trabajo analiza los determinantes de la intención de compartir una publicación sobre un tema ambiental publicada por un destino turístico en Facebook. Utilizamos el modelo estímulo-organismo-respuesta (SOR, por sus siglas en inglés) como marco teórico y consideramos variables cognitivas (responsabilidad social del destino, responsabilidad social del turista y tres tipos de congruencia) como antecedentes de las emociones y de la respuesta de los turistas (intención de compartir). También se incluyen factores específicos relacionados con la plataforma social (apego y uso activo de las redes sociales).

El modelo se probó para dos destinos con diferentes posicionamientos (turismo verde versus sol y playa). Para la estrategia de muestreo, realizamos una encuesta en línea dirigida a usuarios de Facebook que habían realizado al menos un viaje en el año anterior. La muestra consistió en 1.001 individuos.

La evidencia empírica obtenida indica que la congruencia consumidor-causa es la variable más importante para explicar la intención de compartir la publicación en ambos destinos, mientras que la congruencia destino-causa no fue significativa. También observamos que la participación activa en la red social estimuló la intención de compartir este contenido específico.

A diferencia de investigaciones previas, este artículo examinó los motivadores del consumidor para interactuar con contenido de responsabilidad social corporativa en línea de destinos turísticos, enfocándose específicamente en la responsabilidad social del destino en el turismo sostenible. El modelo también incorpora tres tipos de congruencia, revelando variaciones en su impacto en la explicación de la intención de compartir publicaciones relacionadas con la sostenibilidad.

本研究分析了在Facebook上分享旅游目的地发布的环保问题帖子的意图决定因素。我们使用刺激-有机体-反应（SOR）模型作为理论框架, 并考虑了认知变量（目的地社会责任、游客社会责任和三种类型的一致性）作为情绪和游客反应（分享意图）的前因。此外, 还包括与社交平台相关的特定因素（社交媒体的依赖度和活跃使用）。

该模型针对两个具有不同定位（绿色旅游与阳光沙滩）的目的地进行了测试。我们通过在线问卷调查了过去一年内至少进行过一次旅行的Facebook用户, 最终样本量为1,001人。

研究结果表明, 对于两个目的地, 消费者与环保事业一致性是解释分享帖子的意图的最重要变量, 而目的地与环保事业的一致性并不显著。我们还发现, 社交网络的活跃参与能激发用户分享此类特定内容的意图。

与以往研究不同, 本文探讨了消费者参与在线企业社会责任内容的动机, 特别关注于可持续旅游中的目的地社会责任。该模型还引入了三种类型的一致性, 并揭示了它们在解释分享可持续性相关帖子意图中的影响差异。

This paper aims to analysis the factors that explain the effectiveness of a corporate social responsibility (CSR) communication on Facebook by a hospitality company. Taking the affect transfer hypothesis (ATH) model as a basis, the influence of beliefs about the company (attributions and corporate image) is studied and variables related to the receiver (environmental consciousness and identification with the territory) as direct antecedents of the improvement of the attitude towards the company and attitude towards the post, which influence the intention to share the information.

This study developed a quantitative study based on a structured questionnaire targeted at regular Facebook users. Specifically, this study used a stimulus-based method, designing a fictitious post by a leading Spanish hotel chain about an environmental initiative. The post, which was shown to the participants before they answered the questionnaire, provided information about the development of an environmental programme by the hospitality company in the region where the study was carried out. Specifically, this study measured two communication outcomes (the improvement in attitude towards the hospitality company and the user’s intention to share the information) and variables related to the receiver (environmental consciousness and identification with the territory), to the message (information’s usefulness) and to the company (image and attributions) as explanatory variables. This study obtained a final sample of 239 valid surveys respecting the socio-demographic profile of the target population. The hypotheses were tested using a covariance-based structural equations model approach (software EQS 6.1).

This study observed that the ATH model is valid to measure the effectiveness of CSR communication on Facebook. Thus, the intention to share a post about an environmental initiative of the hotel is explained by both the attitude towards the company and the attitude towards the information. Factors related to the company and the environmental consciousness of the individuals exert an indirect influence. This study also found that the attitude towards the post has a double influence in the model, in the sense that it enhances the attitude towards the company and, at the same time, has a direct influence on the intention to share the information.

This study must first mention the use of a non-probabilistic sampling procedure, which could condition the representativeness of the sample obtained. Another limitation of our research is the use of cross-sectional data instead of longitudinal data. This study can also consider as a limitation the specific business and geographical context in which it was developed. In addition, it will be interesting to analyze other types of CSR initiatives, focused on other stakeholders, as well as to consider how the creativity of the post (text, image and/or video) could influence the effectiveness of the communication.

CSR information can reveal a mix of business and social attributions. The first of these, a source of scepticism and distrust, will always appear, but these extrinsic attributions do not have a negative effect in all cases. To reach positive communication outcomes, in terms of an improvement in the attitude towards the hotel and the intention to share the post and viralize the information, it is important to assure that people perceive that the hotel has a real interest in benefiting society with its initiative. To achieve this, it is very important to have a good corporate image. Furthermore, CSR-related posts may catch the attention of and generate interest in environmentally conscious people, so we suggest including CSR information in companies’ brand content strategy on social network sites (SNS) on a regular basis.

Hospitality companies have to make people aware of CSR initiatives. This study suggests including CSR information in companies’ brand content strategy on SNS on a regular basis. These channels let companies create attractive and compelling stories, and if CSR initiatives are framed on them, companies will be able to generate emotional connection with consumers. Furthermore, social platforms are relational channels, so it is advisable to use a friendly tone to connect with the individuals. Their greater or lesser participation and the possible associated comments will give clues to companies about the feelings and perceptions of people regarding CSR, which has great value.

Social networks can be interesting vehicles to convey CSR information, although users’ reactions towards a CSR post on these platforms have not yet been explored. This study tries to cover this gap and to contribute to the hospitality literature by studying the factors that would explain two communication outcomes of a CSR post on Facebook, one internal outcome (the improvement of the attitude towards the brand) and the other external (the intention to share the information). Furthermore, the study is a pioneer in the application of the ATH model to measure the marketing effectiveness of social media in the hotel industry.

The purpose of this study explores the effects that media coverage of corporate social responsibility (CSR) news related to primary stakeholders (e.g. customers, employees and investors) and secondary stakeholders (e.g. community) have on the market value of companies, measured as the impact generated in the positive and negative abnormal returns for those companies.

Using a sample of 195 online papers published in the most important Spanish business newspaper during 2015, the authors implement an event study and a regression analysis that confirm the importance of CSR news for corporate financial goals.

The findings show that negative CSR news related to primary stakeholders such as investors and customers generate significant abnormal returns for companies that are notably larger than the abnormal returns generated by secondary stakeholders (e.g. community). Similarly, positive news related to primary stakeholders such as employees are the only positive news that affect market reactions significantly.

The study provides an empirical analysis that clarifies how media coverage of different types of CSR news affect the market value of companies. In doing so, the paper contributes to previous literature significantly because scant research exists that has compared the differential effects of CSR news focused on primary and secondary stakeholders. The findings are discussed under the premises of the managerial perspective of stakeholder theory.

Based on the principles of stakeholder theory, the purpose of this paper is to explore the relationship between the information reported to stakeholders in corporate social responsibility (CSR) reports and companies’ CSR reputation (CSRR).

The paper implements two regression models to test how reporting to stakeholders influences the CSRR of 84 companies included in the Spanish “MercoEmpresas Responsables” reputation index.

The results demonstrate that greater global reporting intensity to stakeholders does not necessarily mean a better CSRR. Contrarily, the reporting-reputation link depends on the intensity of reporting to specific stakeholders such as investors, regulators and the media. The findings are explained largely by the institutional, political and business characteristics of Spain after the Great Recession of 2007-2008.

The evidence reported in this paper confirms stakeholder theory as an adequate framework to understand corporate reporting to stakeholders and its relationship with CSRR. The findings suggest that stakeholder salience (i.e. power, legitimacy and urgency) is a key concept for understanding the reporting-reputation link better in future research.

In the light of the findings, companies willing to use reporting to stakeholders as a tool to improve CSRR should establish regular mechanisms for monitoring stakeholder power, legitimacy and urgency, provide complete information to investors in their CSR reports and minimize the amount of detail provided to regulators and the media in their CSR reports.

There is still little empirical evidence concerning how the information to stakeholders contained in CSR reports influences the processes by which CSRR is built or destroyed. This paper contributes to the previous literature by describing how the global intensity of reporting to stakeholders and the intensity of reporting to different stakeholder groups relate to CSRR.

This paper explores how companies can improve consumer attitudes towards corporate social responsibility (CSR) messages and companies by designing the content of the message, which should provide specific information and improve social topic awareness among consumers. The paper also explores the mediating role of message authenticity between the CSR message content and consumer attitudes towards the information and the company.

302 participants evaluated the website of a fictitious company that included information about its CSR activities. The authors collected data through a questionnaire of Likert-type and dichotomous scales and contrasted the hypotheses with a causal model, analysing the relationships among variables through structural equation modelling (SEM) with the software EQS 6.1.

The findings suggest that information specificity and social topic awareness improve consumer perceptions of message authenticity. The findings also show that message authenticity improves consumer trust and attitudes towards the information and the company. Attitude towards the information, message authenticity and social topic awareness show the largest impacts on trust and attitude towards the company, while information specificity also has a positive although smaller effect.

Integrating information specificity and social topic awareness within the conceptual model presented in this paper, based on the heuristic-systematic model (HSM) and attribution theory, allows researchers and practitioners to close the gap between companies' CSR activities and consumers' perceptions, attitudes and behaviours.

Based on the premises of the institutional theory, in this paper, we explore the effects that the media coverage of positive and negative Corporate Social Responsibility (CSR) news have on the stock market value of companies in diverse industries.

Using a sample of 195 online articles published in the most important Spanish business newspaper, we implement an event study and a regression analysis.

The findings show that positive and negative CSR news, usually, have significant impacts on the stock market value of companies. Specifically, the market reaction is stronger under the announcement of negative news in all industries (i.e. basic, energy, finance and goods and services), although positive news also cause significant positive stock market reactions in the finance and basic industries.

Although the media plays an indispensable role in the dialogue around CSR, much of the research focused on the role of the media on the CSR-CFP link does not consider how the industry variable can affect the abnormal stock returns derived from CSR news. This research contributes to this gap in the literature by exploring the differences that exist in the stock market reactions to CSR news based on the industry in which the companies operate.

The main goal of this work is to argue the theoretical validity of two competitive models that integrate entrepreneurial alertness in the Theory of Planned Behavior (TPB), and also to propose an explanation for the conceptual approach with a higher explicative ability.

A total of 281 undergraduate students participated in the survey, and the data were analyzed using structural equation modeling and competitive models.

The research shows it is possible to defend and test two competing TPB models with entrepreneurial alertness (EA), which alerts other field researchers to consider more than one possibility. The model showing the impact EA has on attitude toward the behavior (ATB) and perceived behavioral control (PBC), as well as the model showing the impact of ATB and PBC on EA are both valid. The shared characteristic of the sample may explain a higher predictive power in the first model.

The sample was limited to undergraduate students of one university.

For educators and policymakers, these results highlight the need to include content related to EA in entrepreneurship education programs since it could trigger the entrepreneurial process.

The paper is the first of its kind to demonstrate competing arguments for the role of EA in TPB.

In the present paper, the authors aim to study the relationship between corporate associations and loyalty by analyzing the role of identification with the company and satisfaction in this connection.

The effects of corporate associations on consumers' loyalty were tested through a structural equation model for a sample of 781 financial services users.

The results confirm the value of commercial expertise (CE) as one of the most important determinants of both consumer satisfaction and identification with their financial services provider. Besides, corporate social responsibility (CSR) contributes to building consumer identification with the company, which is positively correlated to satisfaction too. Satisfaction is thus presented as both an affective and cognitive consumer response in the financial industry, which, along with identification, finally determines the attitudinal loyalty a consumer shows towards their provider.

With this study, the authors try to contribute to a better knowledge of the consumer loyalty formation process as it begins with the perception of corporate associations for its commercial expertise and its social commitment. The researchers take into account the role of two variables – i.e. identification and satisfaction with the company – that had not been studied in depth in research analyzing the role of corporate associations in consumer loyalty. Moreover, CSR associations are also studied from a multidimensional point of view, as suggested in recent studies and in comparison to the vast majority of previous research, which has concentrated on specific and narrow dimensions of the concept, especially the social dimension.

As there is still only limited research about expectation formation in destination marketing, the aim of this paper is to enhance this body of knowledge by providing theoretical and empirical evidence about the role of different factors which generate tourist expectations. In particular, since expectations may significantly condition not only the tourist choice process but also the perceptions of experiences, the objective of this paper is to examine the factors contributing to the expectations of a tourist destination. Based on service expectations literature, a theoretical framework postulates the main factors generating tourist expectations.

Empirical research tests the research hypotheses. More specifically, several in‐depth interviews and focus groups (qualitative research) and a survey conducted in a holiday destination (quantitative research) led to data collection.

Tourist expectations are a second‐order factor based on inter‐correlations among several first‐order factors (i.e. past experience, external communication, word‐of‐mouth communication and destination image). In addition, image can be considered as the main factor generating expectations of a destination.

The main limitation of this study is the geographic area (tourist site) of the research process. The tourist destination under investigation significantly influences the characteristics of the sample, of which national tourists are the main constituent.

Managing the destination image and the quality of experience is critical to induce favorable expectations of the destination in the tourist's mind. In addition, the coherence and reliability of destination communication need to be controlled in expectations management.

The present study aims to analyze the influence of ethical and philanthropic responsibility of a financial entity on consumer behaviour. Specifically, it aims to analyze relationships among these dimensions and diverse constructs, such as the relationship satisfaction, trust, identification with the firm, business performance, relational outcomes and loyalty.

The benefits of corporate social responsibility as a marketing tool are analyzed in a real context, directly asking the user for his/her perceptions about the financial entities. A personal survey for users was carried out, obtaining 789 valid responses. In order to comply with the aims of this research a model of structural equations was developed.

It is seen that the relationship satisfaction, trust and identification with the entity are the main determinants of loyalty, while the ethical and social dimensions have an indirect effect. The ethical behaviour influences the perceived commercial performance and it enhances trust, while corporate philanthropy improves the identification with the bank.

The findings of this study indicate that social responsibility influences consumer behaviour and loyalty, so financial entities must especially take care of these aspects. A firm with a correct ethical behaviour and a strong social commitment will be able to achieve better financial results.

This paper completes the loyalty model with the inclusion of variables of social responsibility. Specifically, it analyzes separately two dimensions of social responsibility in order to check the effect of each dimension on the consumer behaviour.