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Article
Publication date: 10 February 2022

Carlos Tam, Maria Barroso and Frederico Cruz-Jesus

Low-cost carriers’ (LCC) worldwide market share is gaining momentum. This paper aims to propose using the expectation confirmation model (ECM) combined with brand…

Abstract

Purpose

Low-cost carriers’ (LCC) worldwide market share is gaining momentum. This paper aims to propose using the expectation confirmation model (ECM) combined with brand awareness and image, website quality and visual appeal to evaluate the continuance use intention of low-cost airlines (LCA) websites.

Design/methodology/approach

The empirical approach was based on an online survey of 272 individuals collected in Portugal. The data were analyzed using structural equation modeling.

Findings

Brand awareness, brand image and satisfaction are the variables that best explain continuance intention. The leftover constructs can empirically explain ECM.

Originality/value

This study seeks to understand the significance of brand awareness and image, website quality and visual appeal in LCA websites’ confirmation and continuance use intention. Understanding the influence on confirmation and long-term viability, strategies based on these conclusions are proposed for LCC companies to better promote consumers’ continuance use intention.

了解用户在线购买廉价航空航班持续意愿的决定因素

研究目的

低成本航空公司 (LCC) 的全球市场份额正在增长。 本文提出使用期望确认模型(ECM)结合品牌知名度和形象、网站质量和视觉吸引力来评估低成本航空公司(LCA)网站的持续使用意愿。

设计/方法/方法

本研究的实证方法基于对在葡萄牙收集的 272 个人的在线调查。 使用结构方程模型分析数据。

研究发现

品牌知名度、品牌形象和满意度是最能解释持续意向的变量。 剩余的结构可以实证地来解释 ECM。

研究原创性/价值

本研究旨在了解品牌知名度和形象、网站质量和视觉吸引力在 LCA 网站确认和持续使用意图中的重要性。 了解对确认和长期生存能力的影响, 基于这些结论为 LCC 公司提出策略, 以更好地促进消费者的持续使用意愿。

Article
Publication date: 18 April 2016

Camilo Carromeu, Debora Barroso Paiva and Maria Istela Cagnin

This paper aims to discuss the motivation and present the evolution from a Software Product Line (SPL) in the e-Gov Web (e-Gov Web SPL) domain to a SPL in the mobile…

716

Abstract

Purpose

This paper aims to discuss the motivation and present the evolution from a Software Product Line (SPL) in the e-Gov Web (e-Gov Web SPL) domain to a SPL in the mobile domain (e-Gov Mobile SPL).

Design/methodology/approach

The evolution was supported by the Product Line UML-Based Software Engineering approach and the feature model.

Findings

The authors were able to observe that it is feasible to evolve from a SPL for the Web platform to a SPL for the mobile platform, with the intent to port existing Web applications to mobile platforms such that users can have access to the main information and are able to interact with the most important functionalities of Web applications in a mobile device.

Research limitations/implications

As for the main limitations, the authors can point out the small number of instantiations performed until the moment with the support of the e-Gov Mobile SPL, what prevented the conduction of an empirical study.

Practical implications

Using e-Gov Mobile SPL, it is possible to reduce development time and cost.

Originality/value

The existing SPLs do not worry about supporting the development of mobile applications corresponding to existing Web applications, as it is desirable to have access to the information and main features of these applications in mobile devices. We obtained some e-Gov Mobile SPL instantiations corresponding to e-Gov Web SPL instantiations to attend the demands of the Brazilian Agricultural Research Corporation Unit situated at Campo Grande, MS, Brazil.

Details

International Journal of Web Information Systems, vol. 12 no. 1
Type: Research Article
ISSN: 1744-0084

Keywords

Article
Publication date: 7 September 2012

María Jesús Barroso, Clementina Galera, Víctor Valero and María Mercedes Galán

Society's concern about issues related to development aid to underdeveloped countries has grown significantly in recent years. The gross inequalities between North and…

1722

Abstract

Purpose

Society's concern about issues related to development aid to underdeveloped countries has grown significantly in recent years. The gross inequalities between North and South, constant conflicts, political crises, and natural disasters have sensitized society to the urgent need to help these depressed areas. The objective of the present study is to examine the role Spain's savings banks play in international cooperation and development as a field that society and the general public see as ever more crucial.

Design/methodology/approach

The paper describes an exploratory analysis of the interventions carried out by all Spain's savings banks during 2009.

Findings

The results of this exploratory study reflect an increasingly relevant role of these savings banks in cooperation for development, mainly due to pressure from their customers and from society in general. They also show the importance of so‐called “Works in collaboration”, mainly with non‐governmental organizations/non‐governmental development organizations, in designing and implementing corporate social responsibility programs.

Originality/value

Much of the value of the present work is because of the lack of previous studies focused specifically on analyzing the role of Spanish savings banks in the field of cooperation for development. Its originality also lies in its proposing new courses of action in this area to improve that role.

Details

International Journal of Bank Marketing, vol. 30 no. 6
Type: Research Article
ISSN: 0265-2323

Keywords

Article
Publication date: 7 March 2016

José Manuel García-Gallego, Antonio Chamorro Mera and María Jesús Barroso-Méndez

The purpose of this paper is to determine the importance that customers give to social investment activities in their region when selecting a financial entity compared to…

Abstract

Purpose

The purpose of this paper is to determine the importance that customers give to social investment activities in their region when selecting a financial entity compared to other features directly related to the service that these institutions provide, namely the origin, the treatment by employees, office location and electronic banking services.

Design/methodology/approach

The technique of conjoint analysis is applied via a survey of 427 customers to determine customers’ preference structure when choosing a financial entity.

Findings

The results show the importance that customers give to the financial entities’ social activities carried out in the region. Moreover, a buyer segment representing 35 per cent of the sample was identified that assigns greater value to these social activities than to the average customer.

Originality/value

The development of corporate social responsibility policies has been a common practice in Spain’s financial sector. However, there is a lack of studies focused on analysing the impact of these policies on customers’ decisions. The authors test this idea by proposing that social initiatives carried out by financial entities strongly influence the preferences of consumers towards these banks compared to other attributes.

Details

Social Responsibility Journal, vol. 12 no. 1
Type: Research Article
ISSN: 1747-1117

Keywords

Article
Publication date: 16 January 2020

Juliane Barroso Leal, Juçara Barroso Leal, Joaline Barroso Portela Leal, Yan de Lima Borges, Maria Ivone Leal de Moura, Alfredo Anderson Teixeira-Araujo, Venilson Serafim da Costa and Ferdinando Oliveira Carvalho

This paper aims to verify the effect of 12 weeks of grape juice (GJ) consumption associated with aerobic exercise on the variation of the hypertensive elderly pressure.

Abstract

Purpose

This paper aims to verify the effect of 12 weeks of grape juice (GJ) consumption associated with aerobic exercise on the variation of the hypertensive elderly pressure.

Design/methodology/approach

A total of 45 hypertensive elderly of both sexes were distributed into: control group (CG, n = 10), exercise group (EG, n = 10), juice group (JG, n = 12) and juice and exercise group (JEG, n = 13). Blood pressure and heart rate were checked weekly before exercise in JG and JEG, and before and after intervention in all groups, with JG and JEG supplemented with 200 mL of GJ. Three weekly sessions of moderate walking were applied.

Findings

There was a reduction in EG, JG and JEG for systolic pressure and diastolic only for JG and JEG. The GJ consumption to the practice of aerobic exercise provided reductions in the arterial pressure of hypertensive, in addition to stabilization of the diastolic pressure.

Research limitations/implications

Although the objective of the study was to compare the effect and value of intervention with controls, the study had no intervention in food consumption, which could have led to more significant results. There was a limitation in the control drink, leading the study not to be blind, which may have impaired the results. However, it is probably not a bias, as the groups were divided by residence area, and therefore, had no direct contact with the other groups. Another limitation was that the sample size was still small, which would lead to more reliable results. Finally, although the existing limitations cannot be disregarded, the results of this research are very promising, especially when the objective is the effect of GJ and aerobic exercise on blood pressure, with the possibility of implementing supplemental GJ and the inclusion or not of exercise to the hypertensive elderly.

Originality/value

The paper deals with the benefits of GJ consumption associated with aerobic physical exercise on the blood pressure of elderly hypertensive patients. Considering that GJ along with physical exercise was enough to reduce the blood pressure of hypertensive elderly, this may be a new model to be used to reduce and/or control blood pressure, and GJ and the exercise to be part of the daily life of the population.

Details

Nutrition & Food Science , vol. 50 no. 5
Type: Research Article
ISSN: 0034-6659

Keywords

Article
Publication date: 31 October 2022

Lurdes Barroso Simao, Luisa Carvalho and Maria Jose Madeira

Based on the socio-technical systems theory, this study aims to investigate the impact of management innovation (MI) on organisational performance (OP), as well as the…

Abstract

Purpose

Based on the socio-technical systems theory, this study aims to investigate the impact of management innovation (MI) on organisational performance (OP), as well as the mediating role of technology (TEC) use and service innovation (SI) in linking MI and OP.

Design/methodology/approach

The research data was derived from 163 knowledge-intensive business services firms and analysed through structural equation modelling using SmartPLS software.

Findings

This study found a significant impact of MI on OP. The analysis also revealed that TEC use and SI influence OP and that MI influences performance indirectly through TEC use and SI.

Practical implications

This research reinforces the role of MI in firms aiming at improving their performance. The findings of this study suggest that managers’ regular initiatives in management practices, processes and structures influence the enabling role of TEC use and SI on OP.

Originality/value

Since not every MI lead to the planned performance, this research contributes to the literature on the influence of MI on OP by providing empirical evidence on the role of TEC use and SI on OP. TEC use and SI serve as complementary mediators. Higher levels of MI directly increase OP but also increase TEC use and SI, leading to OP.

Details

International Journal of Innovation Science, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1757-2223

Keywords

Article
Publication date: 3 August 2015

Leticia Pérez-Calero Sánchez, Carmen Barroso Castro and María del Mar Villegas Periñán

From the resource-based view (RBV), the purpose of this paper is to argue that the board has the capability to participate in international strategic decisions and deal…

Abstract

Purpose

From the resource-based view (RBV), the purpose of this paper is to argue that the board has the capability to participate in international strategic decisions and deal with the environmental complexities that internationalisation brings; and moreover, to achieve better performance than its competitors.

Design/methodology/approach

This paper highlights the active participation of the board in firm internationalisation using a sample of 78 Spanish firms quoted on Madrid Stock Exchange. The authors used a longitudinal analysis from 2005 through 2010.

Findings

The results show that while the resources provided by the directors through their level of education and international experience, help them learn and process information, and they are a source of expertise representing “board potential”. A board that functions well through the directors’ relationships allow the proper integration and use of these resources, and helps create sustainable competitive advantages in an international context.

Originality/value

From a RBV, this paper refines and extends the concept of “board capability” as the combination of potential and internal relations that allow boards to undertake their roles competently over time. Additionally, the paper empirically examines the effect of board capability on firm internationalisation.

Propósito

A través de la RBV, explicamos cómo el consejo de administración posee la “capacidad” necesaria para participar en las decisiones estratégicas internacionales de la empresa y hacer frente a los altos niveles de complejidad que se derivan actualmente del contexto internacional; y además, conseguir un rendimiento superior al de sus competidores.

Diseño/metodología/enfoque

Este artículo resalta la participación activa del consejo en la internacionalización de la empresa usando una muestra de 78 empresas españolas que cotizan en la Bolsa de Madrid. Utilizamos un análisis longitudinal para el periodo 2005-2010.

Resultados

Nuestros resultados muestran que mientras que los recursos que aportan los consejeros a través de su nivel de formación y background internacional ayudan a aprender y procesar información y son fuente de conocimiento especializado conformando el “potencial” del consejo; un buen funcionamiento del consejo, a través de las relaciones entre consejeros, permiten la adecuada integración y uso de dichos recursos, conformando la capacidad necesaria para obtener ventajas competitivas sostenibles en el contexto internacional.

Originalidad/Valor

Este artículo perfecciona y amplia desde la RBV, el concepto de “capacidad del consejo” como combinación de potencial y relaciones internas que permitan llevar a cabo sus funciones de manera competente a lo largo del tiempo. Además, el artículo examina empíricamente el efecto de la capacidad del consejo sobre el grado de internacionalización de la empresa.

Details

Academia Revista Latinoamericana de Administración, vol. 28 no. 3
Type: Research Article
ISSN: 1012-8255

Keywords

Article
Publication date: 30 March 2022

Piyal Sarkar, Mohamed Wahab Mohamed Ismail and Timur Tkachev

In light of the COVID-19 pandemic, all business sectors have critical needs. They face multiple challenges to restructuring their operations to build a resilient…

1199

Abstract

Purpose

In light of the COVID-19 pandemic, all business sectors have critical needs. They face multiple challenges to restructuring their operations to build a resilient, cost-effective and sustainable supply chain. Therefore, this paper aims to investigate the practice and the research gaps related to supply chains.

Design/methodology/approach

This research paper is influenced by a literature review of the past decade. This review paper incorporates industry challenges of the COVID-19 pandemic, including future steps toward developing resilient supply chains in the new normal economy. The research provides a detailed framework for designing cost-effective survivable supply chains that withstand disruptions for the long term.

Findings

The proposed research focuses on the effects of the COVID-19 pandemic on supply chains and attempts to bridge pre and post COVID-19 research and practice gaps. Post-COVID-19 resilient supply chains need to be transformed into survivable supply chains. The survivability of the supply chain can be achieved by combining both supply chain resilience and supply chain viability measures. To the best of the authors’ belief, this is the first study that grounds a theory to provide interconnection of five critical supply chain concepts to manage supply chain risk. This study is uniquely positioned to develop a theoretical framework to design a cost-effective, resilient and sustainable supply chain by establishing the interconnection among these concepts in supply chains. This framework helps practitioners to implement the key strategies at the operational, tactical and strategic levels that enhance maturity in supply chains.

Research limitations/implications

The research findings are based on secondary reports such as industry reports, cases, research papers and expert opinions. The authors tried to consult with many companies. However, they were reluctant to share the recovery plan information from COVID. Also, as COVID still exists in many places in Canada, the authors could not gather every intended information from the companies. However, the authors have successfully shared the outcomes of this research with a reputed retail company in Canada. They recognized the importance of survivability in supply chains. Going forward, business organizations need to design cost-effective, sustainable and survivable supply chains.

Originality/value

The study attempts to unify current research dealing with supply chain resilience. The study concludes with the limitations of the current research. It highlights the prospects of future research and bridges the supply chain practice gaps from the challenges faced by industries due to COVID-19. The study contributes to the literature by identifying gaps to bridge the supply chain practice and reiterating new research directions to develop a cost-effective, survivable and sustainable supply chain.

Details

Journal of Global Operations and Strategic Sourcing, vol. 15 no. 4
Type: Research Article
ISSN: 2398-5364

Keywords

Article
Publication date: 19 June 2020

Pedro Fuentes Hernández, Rosa María Aguilar Chinea and Pedro Baquero Pérez

This paper aims to study the results of the public aid programmes, through supply-side subsidies, for ultra-fast next generation access (NGA) broadband deployment that…

Abstract

Purpose

This paper aims to study the results of the public aid programmes, through supply-side subsidies, for ultra-fast next generation access (NGA) broadband deployment that have been developed in The Canary Islands since 2013. These findings will, in turn, hopefully help the policymakers of archipelagos define their own ultra-fast broadband development plans.

Design/methodology/approach

An empirical approach has been used, based on the observation of the historical results obtained in the archipelago and the way broadband was diffused throughout the territory.

Findings

Results show that the broadband has developed asymmetrically in the archipelago, which, in turn, has caused the onset of a triple spatial digital divide. It was also observed that some aspects of the current way that such programmes are created and, consequently, the way that public funds are allocated, that could be improved and might help prevent geographical discrimination. Lastly, several insights have been presented for further investigation.

Originality/value

A large amount of scientific research has been carried out studying ultra-fast broadband NGA networks deployment. Less literature can be found on this topic when considering the specificities of fragmented territories like archipelagos. This paper tries to contribute with some empirical insights about such specific scenarios.

Details

Digital Policy, Regulation and Governance, vol. 22 no. 3
Type: Research Article
ISSN: 2398-5038

Keywords

Open Access
Article
Publication date: 5 June 2020

Ricardo Terranova Favalli, Alexandre Gori Maia and Jose Maria Ferreira Jardim da Silveira

This paper aims to evaluate the relation between governance and financial efficiency of credit unions in Brazil. The study shows how poor financial efficiency in credit…

1133

Abstract

Purpose

This paper aims to evaluate the relation between governance and financial efficiency of credit unions in Brazil. The study shows how poor financial efficiency in credit unions may result from undesirable configurations in executive management and other variables related to governance.

Design/methodology/approach

The study develops an innovative methodology to classify credit unions according to the level of governance using indicators of representativeness and participation, leadership, management and supervision. This methodology integrates the use of multiple correspondence and cluster analysis. The study then applies stochastic frontier models to analyze how governance affects the indicators of financial efficiency.

Findings

The results highlight that better governance substantially increases the efficiency of credit unions in terms of a higher level of credit operations per institution.

Originality/value

The paper uses a pioneering survey applied by the Central Bank to almost the total population of credit unions in Brazil. The results highlight how to operationalize a subjective and broad concept related to cooperative governance to identify the remarkable impacts of good governance practices on the financial efficiency of credit unions.

Details

RAUSP Management Journal, vol. 55 no. 3
Type: Research Article
ISSN: 2531-0488

Keywords

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