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As technological progress races on, the Library and Information Science (LIS) profession is continually faced with new challenges and new technologies to aid in the effective dissemination and use of information. This paper looks at the challenge and implications of expert systems technology for LIS. It will discuss in particular the possible contribution of LIS to expert systems development, in the light of a recent survey of 50 expert systems producers in the United Kingdom, conducted by the authors. It concludes that there is room and need for LIS skills in expert systems development teams, but that these skills may need to be augmented by more specific computing experience if LIS graduates are to have a realistic chance of employment in this area.

In March 1969, Brisbane student and political activist Margaret Bailey was suspended from Inala High School – ostensibly for “undermining the authority” of her teacher – prompting claims of political suppression. Through a case study of the subsequent campaign for Bailey’s reinstatement, the purpose of this paper is to explain the emergence of the high school activist as a new political actor in the late 1960s.

The paper draws on newsletters and pamphlets produced by Brisbane activists, alongside articles from the left-wing and mainstream press, to reconstruct the key events of the campaign and trace the major arguments advanced by Bailey and her supporters.

Initiated by the high school activist group, Students in Dissent (SID), the campaign in support of Bailey lasted over two months, culminating in a “chain-in” staged by Bailey at the Queensland Treasury Building on 8 May. Linking together arguments about students’ rights, civil liberties and democratic government, the campaign reveals how high school activism was enabled not only by the broader climate of political dissent in the late 1960s, but by the increasing emphasis on secondary education as a right of modern citizenship in the preceding decades.

This is the first study of the campaign for Bailey’s reinstatement at Inala High School and one of the only analyses to date of the political mobilisation of high school students in Australia during the late 1960s. The case study of the Bailey campaign underlines that secondary school students were important players in the political contests of the late 1960s and, if only for brief periods, were able to command the attention of education officials, the media and leading politicians. It represents an important historical precedent for contemporary high school activism, including the global School Strike 4 Climate movement.

As I am not sure how familiar the audience is with the concept of expert systems (ES), I intend to start this talk on the subject with an introduction to the area and brief history. I will then go on to outline the distinguishing features of expert systems, and to look at what they do, where they work, and the implications of this new technology for library and information science.

Discusses the service quality matrix as one strategy in attaining and maintaining service excellence in relation to Northern Ireland’s hospitality record. Presents a set of guidelines based on the ideals and concepts of total quality management as a means to establishing Northern Ireland as a quality tourism destination to prospective travellers.

As information services become more complex and the methods of delivery more diverse, the professionals providing this service must become skilled in problem solving, and have a sound theoretical understanding of their discipline. It is not sufficient to offer users vague, unsatisfactory solutions to their problems because we are unsure of our own strategies. As educators, we must look to the best means accessible to us to systematize our discipline; expert system development applied in a variety of subject areas is worthy of close examination as a means of working towards this goal.

Since the early 1990s, New Zealand's wine industry has experienced significant growth, including the much larger volume of grapes being produced, more wineries being open to the public and more wines being exported. However, this growth has not been accompanied by published academic research on topics related to the wine industry, such as wine tourism. This paper aims to report the findings of a study conducted in New Zealand wineries that investigated differences between domestic and international winery visitors on characteristics related to their winery experience.

The study focuses on the ways in which different winery visitor groups may differ, or whether relationships exist between these.

The results indicate that there may well be differences between these two groups in several dimensions, including their winery expenditures.

While some sampling aspects reduce the generalisability of the results, the findings may have useful implications for the wine and wine tourism industries, and might be beneficial for wineries in their efforts to provide a more valuable experience for wine tourists.

The Microelectronics Education Support Unit (MESU) is funding an investigation into the dissemination of Information Technology information in local education authorities.

DOCUMENTATION STANDARDS The British Standards Institution announces the publication of two standards on Information and Documentation which are implementations of International Standards Organization standards. BS ISO 9230:1991 is Information and Documentation — Determination of Price Indexes for Books and Serials Purchased by Libraries, ISBN 0–580–20260–7, 8pp. It specifies a system for the determination of price indexes for books and serials in printed form as purchased by libraries and intended for use by the library community, primarily for the production of national price indexes to help them control the amount of funding available for acquisition. It was created because of practical difficulties met in applying indexes of non‐library origin to library management, and to take account of the fact that the international nature of libraries involves dealing with a number of countries and currencies. References are made to other relevant international standards. The price is £26.50 (£13.25 to BSI subscribing members).

Ordinary computers are “out”, integrated workstations are “in”, though mostly they are merely computers with a large hard disk, full range of software, a modem, and a menu front‐end for easy access to all this. Dawson Technology Ltd, who launched a new Integrated Workstation (IWS) at their London offices on 19 April, have added a compact disc reader to it and this makes good sense in a library environment. The software included is a menu generator and DOS interface, the Open Access2 integrated package (wordprocessor, spreadsheet, graphics and database) and communications. There is also “ATE” which is an automatic text editor developed by a research team at Leicester Polytechnic especially with library and office tasks in mind. Thus one can sit at the keyboard and use LA NET or other E‐Mail services, external databases, CD‐ROM disk or use full business‐style word and data handling. Subscribers to Dawson's inter‐library lending product AIM or SMS, their serial‐handling package can readily access them from the same terminal. Any data or text generated in or downloaded by these facilities can be automatically edited into any predetermined different format for input to any of the others. If such easy access to all the data of many systems is thought inadvisable nine levels of password protection can be provided. The price is a very modest £3,950 for an IBM AT‐compatible 12MHz machine with 40Mb hard disk, 640K RAM, CD‐ROM reader and all that software, some of it exclusive to the workstation. Should a library have existing equipment of similar capacity the Automatic Text Editor alone is available at £475. The workstation behaved perfectly at the Press demonstration — the only serious misgiving expressed was that if a library were to use AIM, SMS, carry out substantial report‐writing, and be heavily tempted to download into a local database from external databases or CD‐ROM, then 40Mb would fill up quite quickly. Librarians would do well to consider whether 80Mb and extra memory could be afforded from the start. The low price implies that purchasers of the workstation would not need, nor expect to receive, more than token support although training can be provided initially. Details of the workstation or Dawson's systems can be obtained from Dawson Technology Ltd, Cannon House, Folkestone, Kent CT19 5EE (0303–850537).