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This paper proposes a conceptual model for cataloging which gives primacy to expression‐level bibliographic entity, with the aim of approaching critical issues in cataloging, such as the so‐called “format variations” and “content versus carrier” issues. The term “expression” is defined as “the intellectual or artistic realization of a work in the form of alpha‐numeric, musical, or choreographic notation, etc.” In this paper, the model by the IFLA Study Group on Functional Requirements for Bibliographic Records (FRBR) is first re‐examined and at the same time the outline of a new model giving primacy to expression‐level entity is illustrated by indicating differences from the FRBR model. Second, by applying the concept “user tasks,” found in the FRBR model, to the new model outlined in this paper, a scenario on how entities are used by users is created. Third, some examples of bibliographic record equivalents in line with the new model are shown.

The purpose of this paper is to examine the literature relating to retention of good employees and the role that work‐life balance (WLB) issues have in an employee's decision to stay or leave an organisation. The paper begins with a brief overview of the seminal material in the more generic management literature and then tailors the discussion to the hospitality and tourism industry using literature from the hospitality and tourism journals.

The paper provides an overview of the key employee turnover literature within the hospitality and tourism industry for those academics researching in this area, with specific attention given to the role of WLB issues in the turnover decision‐making process. The paper also provides a theoretical and practical framework for industry to develop strategies for reduced employee turnover, with a focus on the role that balancing work and family plays in these strategies.

The key findings emerging from this literature review focus on job attitudes such as job satisfaction and organisational commitment, personal attributes such as positive and negative affectivity, the role of WLB in employee turnover and, finally, the strategies provided to alleviate high turnover rates.

Recommendations to management are presented for both government and organisational consideration. These recommendations include the need for legislation on maximum, as well as minimum working hours, good role models at the workplace, flexible working hours and arrangements, sound recruitment and training opportunities and company family friendly work policies.

The purpose of this article is to acquaint readers with a selection of recent literature dealing with the reference interview. An attempt has been made to identify and to describe some of the important trends related to the reference interview. Two areas of recent interest are improving communications and utilizing techniques from communication sciences in interviewing; in addition, the uses of sensitivity, body language and counseling techniques are covered.

This content analysis examines the historical representation of Margaret Sanger within trade books. From the framework of the historiography, this paper unpacks how common curricular resources depict an American icon with a complicated past.

In this paper, the author conducted a content analysis of biographies and expository compilations featuring Sanger. The entire data pool were sampled and analyzed.

The trade books, particularly the biographies, historically represented Sanger in most categories. Sanger's international direct action and eugenics were two misrepresented areas. Expository compilations, with more limited space than biographies, contained more omissions and minimized or vague depictions of key areas. Findings did not appear dependent upon date of publication.

This study explores an icon of America's free speech battles and birth control rights at a time when culture wars are shaping current events. No researchers have previously explored Sanger's historical representation within trade books.

What is the nature of reference work in the digital library? What is the role of the reference librarian where many users serve themselves by means of BIDS and other free‐at‐point‐of‐use services which emulate the Bath original (e.g. MIDAS in Manchester and EDINA in Edinburgh)? How is the concept of the ‘reference desk’ to be defined where points of presence for both users and librarians are distributed? Can assumptions based on specialist roles and fixed locations migrate to the world of virtual reference work? An Edinburgh‐based research project is exploring these issues in the context of the enhanced regional communications now available through EaStMAN (Edinburgh and Stirling Metropolitan Area Network). A major goal is for local HE institutions to explore the possibilities afforded for collaborative reference work. The project team have completed preliminary work with the BIOSIS Abstracts service hosted by the EDINA consortium. In this paper, we present the results of an investigation of the experiences of users and the work patterns of librarians and relate these to the design rationale of a prototype Web‐based network reference consultation support system. Our focus here is on typologies of user problems and expert response across various media and genres of interaction. A pilot service is scheduled to start in the autumn of 1997 and we plan to report on its use at a later date.

The purpose of this paper is to analyze the differences in pupils’ satisfaction on various aspects of mid-day meal (MDM) program in India across food catered by centralized and decentralized kitchens.

The study is based on structured questionnaire survey through personal interviews of 1,200 school children of primary and upper primary schools of four districts of the state of Uttar Pradesh, India. Simple statistical tools such as descriptive statistics, factor analysis, t-test and analysis of variance (ANOVA) have been used for meaningful data analysis.

Pupils’ responses on 17 attributes of their satisfaction on school meal program were reduced to four components − quality of food, social bonding, health and hygiene and availability of support infrastructure, using factor analysis technique. Findings show the perceived differences in satisfaction on various aspects of MDM program. Further, ANOVA indicate that there is significant difference in the satisfaction level on MDM supplied through centralized and decentralized kitchens.

This study provides an understanding of pupils’ perceptions of school meal program in order to enable policy makers, school administration and caterers of MDM to design better food service delivery models.

Findings of the study clearly indicate that benefit of social bonding is an added advantage to continue the school meal program irrespective of the fact whether food is served through centralized or decentralized kitchens.

There are several evaluation studies undertaken by various agencies to assess the impact of MDM program in India. However, there are only limited numbers of studies available, which have analyzed the children’s satisfaction on school MDM program across kitchen types.