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Article
Publication date: 10 April 2017

Mao-Ying Wu, Philip Pearce and Wang Dong

This study aims to assess international customers’ experiences in the leading hotels of the iconic city of Shanghai.

Abstract

Purpose

This study aims to assess international customers’ experiences in the leading hotels of the iconic city of Shanghai.

Design/methodology/approach

Leximancer, a qualitative analysis software program, was used to examine over 2,000 reviews appraising Shanghai’s superior hotels. The reviews were posted on Agoda.com.

Findings

Overall, the international tourists were actually quite satisfied with the superior Shanghai hotels. This study highlighted the continuing importance of the attentive and professional “staff”, physical attributes of the “hotel”, comfort of the “room”, “location”, proximity to a “shopping” area and co-creation possibilities to deliver some “beautiful” experiences. Segments of the market based on tourists’ origins, travel style and hotel management styles emphasized different expressive and instrumental features. Some strong commonalities were identified. The most satisfied customers, no matter what their backgrounds, were those who were more impressed with the expressive and intangible elements in the hotel, especially their interaction with and the service qualities of the hotels’ professional and attentive staff.

Practical implications

The work offers a potential range of insights and emphases for individual properties in Shanghai and other locations to help market and co-create experiences in their properties in distinctive ways.

Originality/value

The work is framed within the wider theoretical concerns of extending the meaning of co-creation in the experience economy. The work argues that co-creation is not limited to the on-site experience but rather that post-visit appraisals through user-generated contents constitute an extended form of interaction which may assist in understanding the full trajectory of the hotel experience.

Details

International Journal of Contemporary Hospitality Management, vol. 29 no. 4
Type: Research Article
ISSN: 0959-6119

Keywords

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Book part
Publication date: 7 December 2016

Abstract

Details

The World Meets Asian Tourists
Type: Book
ISBN: 978-1-78560-219-1

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Article
Publication date: 22 June 2012

Yanping Cui, Mao Ying and Hongqi Fan

This paper aims to investigate the average daily consumption of cigarettes and its correlates, attitudes toward smoking, and suggestions for anti‐smoking measures in a…

Abstract

Purpose

This paper aims to investigate the average daily consumption of cigarettes and its correlates, attitudes toward smoking, and suggestions for anti‐smoking measures in a sample of Chinese college student smokers.

Design/methodology/approach

A sample of 150 college student cigarette smokers in Baoding, a city near Beijing, filled out a questionnaire asking about their average daily consumption of cigarettes, attitude toward smoking and their opinions on how they might control their smoking behavior.

Findings

In total, 85.3 percent of the smoking students were males and 14.7 percent females, and males had started smoking earlier. However, and surprisingly, the average daily consumption among females was greater than among males (9.6 vs 5.6 cigarettes a day, p<0.01). Average daily cigarette consumption was significantly associated with perceived health condition (students who thought themselves in poorer health consumed more), perceived risk of cigarette smoking (but with those who thought it harmful actually consuming more than those who did not), frequency of offering cigarettes as gifts, and perceived enjoyment from smoking. The three most commonly reported measures which curbed smoking were friends' or classmates' suggestions, the urging of a boyfriend/girlfriend, and the urging of parents.

Practical implications

Findings in this paper underscore the importance of developing effective smoking cessation programs through gender‐specific approaches at post‐secondary educational institutions as well as coordinating anti‐smoking efforts at multiple levels of educational administration in China.

Originality/value

This paper adds to the few studies on Chinese college students' cigarette smoking practices and student smokers' attitudes toward cigarette smoking. It also reports for the first time possible effective anti‐smoking measures as suggested by the students themselves. The value of this study lies in the finding that cigarette smoking among highly educated individuals in China is on the rise and vigorous research on the smoking behavior of this group should be a high priority.

Details

Health Education, vol. 112 no. 4
Type: Research Article
ISSN: 0965-4283

Keywords

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Book part
Publication date: 7 December 2016

Mao-Ying Wu

This chapter assesses the portrayal in the online English media of mainland China tourist behavior. Social representation theory is used to classify and interpret the…

Abstract

This chapter assesses the portrayal in the online English media of mainland China tourist behavior. Social representation theory is used to classify and interpret the major themes being portrayed in recent online reports. The analysis suggested two emancipated representations, one which incorporated both “ugly” behavior and positive issues, while the second view highlighted the undesirable behaviors due to cultural clashes. Two minority representations also existed. The first offered a warm welcome toward the more sophisticated and well-educated market and the other stressed the potential damage to China’s national reputation of their unfavorable behavior. Implications and directions for future research and viewing outbound tourists are offered.

Details

The World Meets Asian Tourists
Type: Book
ISBN: 978-1-78560-219-1

Keywords

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Book part
Publication date: 7 December 2016

Mao-Ying Wu and Philip L. Pearce

Significant heritage buildings in Europe, and most especially cathedrals and churches in Western Europe, are sites of considerable international tourism appeal. A…

Abstract

Significant heritage buildings in Europe, and most especially cathedrals and churches in Western Europe, are sites of considerable international tourism appeal. A developing analytical approach termed the orchestra model of experience was used to structure the collection of empirical data about Chinese tourists’ reactions to major cathedral sites in Florence and Milan. These results are used to identify the challenges of meeting not just the needs of Asian tourists but also simultaneously deriving commercial benefits and maintaining the Christian values of the settings. Emphases are placed on the roles of interpretation and the management of protected spaces to meet these goals.

Details

The World Meets Asian Tourists
Type: Book
ISBN: 978-1-78560-219-1

Keywords

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Book part
Publication date: 7 December 2016

Philip L. Pearce and Mao-Ying Wu

This introductory chapter defines and notes the development of tourism out of Asia as a new force in global human communication. The complexities and some efficiencies in…

Abstract

This introductory chapter defines and notes the development of tourism out of Asia as a new force in global human communication. The complexities and some efficiencies in defining Asia are reviewed. The chapter considers dispersal patterns from a number of Asian countries and notes the chief destinations as provided by current statistical counts. Key issues arising from attempts to interpret these data are noted. The importance of out of Asia tourists is confirmed through the material presented. The visibility of Asian tourists is considered and the subtleties of recognizing intra-Asian differences are noted. Some select theoretical approaches focussing on societies in contact are introduced. These theories offer pathways to bring academic and managerial insights to this evolving phenomenon.

Details

The World Meets Asian Tourists
Type: Book
ISBN: 978-1-78560-219-1

Keywords

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Book part
Publication date: 7 December 2016

Philip L. Pearce and Mao-Ying Wu

The final chapter of this volume seeks to interpret and explain key dimensions of Asian outbound tourism. Initially the challenge of employing culturally sensitive…

Abstract

The final chapter of this volume seeks to interpret and explain key dimensions of Asian outbound tourism. Initially the challenge of employing culturally sensitive theoretical lenses is tackled. Cautious and at times sceptical assessments of the mobilities paradigm, critical pragamatism and specific micro approaches are offered. A selection of key lenses for future study is made. Major forces affecting Asian outbound tourism such as the digital world and low-cost air carriers are reviewed. The strategic issues facing destination managers and communities are highlighted. Managing the adjustments for mutual well-being between tourists and the communities they visit are stressed and extracted from the chapters in this book.

Details

The World Meets Asian Tourists
Type: Book
ISBN: 978-1-78560-219-1

Keywords

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Article
Publication date: 22 June 2012

Han Zao Li

The goal of the special issue is to review current cigarette smoking trends in China; this article aims to provide an overview of the main themes of the special issue.

Abstract

Purpose

The goal of the special issue is to review current cigarette smoking trends in China; this article aims to provide an overview of the main themes of the special issue.

Design/methodology/approach

The instruments for data collection of the five studies in this special issue are surveys. One study used a random sampling method, one used an intercept survey method, and three used a convenience sampling method.

Findings

Highlights of the findings include: among the 677 physicians surveyed, 31.6 percent of the men and 0.9 percent of the women were current smokers; 79.2 percent of the cigarette users reported smoking on duty; 15 percent of the cigarette users smoked in front of patients. Sixty‐one percent of the physicians often advised patients to quit smoking. Two factors significantly influenced a physician's anti‐smoking frequencies: whether they were smokers themselves and whether they had received training on helping patients to quit smoking. About half of the 269 patients surveyed reported seeing someone smoking inside the hospital, and 22.3 percent had seen physicians and/or nurses smoking. Among the 758 medical students surveyed, 26.5 percent of males and 1.6 percent of females had smoked in the previous 30 days.

Practical implications

The exclusive coverage of a western journal on cigarette smoking in China can draw the attention of Chinese and western scholars in the field, as well as the attention of the Chinese Ministry of Health, to this major national problem. This attention should help to advance anti‐smoking educational campaigns in China.

Originality/value

This is the first special issue by a western academic journal on cigarette smoking in China, where rates are far higher than in most other parts of the world, and are a major health concern. Two studies have large sample sizes and all five studies have high response rates.

Details

Health Education, vol. 112 no. 4
Type: Research Article
ISSN: 0965-4283

Keywords

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Book part
Publication date: 7 December 2016

Abstract

Details

The World Meets Asian Tourists
Type: Book
ISBN: 978-1-78560-219-1

To view the access options for this content please click here
Book part
Publication date: 6 September 2019

Philip L. Pearce and Zohre Mohammadi

Building on key ideas about the value of savoring in understanding the importance of vacation memories, a sample of Iranians were asked to write a long paragraph (one…

Abstract

Building on key ideas about the value of savoring in understanding the importance of vacation memories, a sample of Iranians were asked to write a long paragraph (one page) which described a particularly important, happy, and enjoyable vacation occasion. The answers were coded using five categories developed from savoring studies. By benchmarking the scores with data from well-matched samples from other countries (specifically a European sample from Austria, and Chinese and Japanese respondents), the Iranian tourists were shown to be especially appreciative of vacations being grateful, marveling, luxuriating, and having a strong sense of the status value of their time. For Iranians, vacations provide powerful, evocative highlights for their lives.

Details

Experiencing Persian Heritage
Type: Book
ISBN: 978-1-78754-813-8

Keywords

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