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The purpose of this paper is to assess the differences in importance assigned by manufacturing or service organizations to topics related to operations management and its attendant body of knowledge.

The authors did this by cataloguing and analyzing vacancy announcements related to operations management, presented by manufacturing and services companies in major Brazilian human resources websites.

The results show that manufacturing companies primarily hire personnel with skills in routine process management, quality management, lean manufacturing, ergonomics and work organization. Service companies generally seek professionals with knowledge and experience in logistics, supply chain management and project management.

This study presents some limitations that reduce the power of its conclusions. There is some degree of subjectivity in the interpretation of the contents of the analyzed ads. In order to reduce this problem, the authors who did the tabulation of data marked the situations for which there were some doubts about the classification, discussing them with the other author, until they reached a consensus on the best way to classify each one.

The discussion about the importance assigned by manufacturing and service companies to the topics of operations management is crucial for not only the results obtained, but also to stimulate the debate on topics that comprise or should comprise the body of knowledge of operations management, and the way they are incorporated into business practice. This provides an additional opportunity to reflect on the potential of operations management in supporting business managers now and in the future.

The purpose of this paper is to investigate the impact of lean operations practice and design on the Chinese manufacturing performance, using lean assessment data from 65 plants in various industries.

Exploratory factor and regression analyses are used to examine the associations among operations practice, production design, and operations performance. Three constructs are developed, two for operations practice (human resources and supply chains) and one for production design.

Factor analysis shows that three factors are sufficient to represent the lean performance dimensions of flow, flexibility, and quality. Regression analysis shows that the lean performance factors are strongly related to operations practice and production system design. Using lean factors and operations practice/design, our results indicate significant gaps in lean manufacturing practices among different industries, with the petroleum and hi‐tech industries performing relatively best. In addition, the garment industry performs very well in flexibility, indicating it does not compete just on price, but also on rapid response. Finally, all industries perform well in quality, underlining the emerging economy character of China. These results support other recent findings of the positive impact of lean operations on the performance of the Chinese manufacturing sector.

The paper's findings, which are based on the experience of selected manufacturing plants in China, should not be interpreted as indicative of the characteristics of the Chinese manufacturing plants in general.

This paper advances the evidence on the role of lean manufacturing in two ways. First, to derive more robust statistical results, the paper relies on primary lean assessment data, as opposed to secondary opinion survey data common to most other studies. Second, to obtain more general findings, the paper makes use of a wider set of relevant variables, both for assessing manufacturing practice and performance, than is usual in the literature.

Seeks to contribute to the empirical database on the progression of thinking with regards to the strategic role of manufacturing by reporting some results of a study on the manufacturing‐strategy thinking and practices amongst practising managers of operations based in a newly industrialized economy (NIE). In particular, highlights the finding that while almost all operations managers in the sample perceive that manufacturing can and should contribute to overall corporate strategy, their view of the role of manufacturing is that it should primarily be reactive vis‐à‐vis other functional areas; such a view is far from strategic. Operations managers in the survey agree that there are many ways to compete besides cost, but their main criterion for evaluating the manufacturing function is still cost and productivity. They seem to fail to recognize the existence of tradeoffs in the production system. They acknowledge the necessity to handle strategic issues, but still perceive infrastructural decisions as mere operational decisions. While the role of managers in NIEs is likely to be more cost focused rather than strategic in orientation, they need to be better and further exposed to the current concepts of manufacturing strategy thinking and development. In particular, a more proactive form of the strategic role of manufacturing could be pursued.

The development of co‐ordinated global manufacturing is an important approach to enhancing competitiveness. However, global manufacturing strategies provide the greatest competitive advantage when they are appropriately supported through key value‐added logistics and purchasing activities. Examines the relationship between global manufacturing and strategic advantage, emphasizing the need to establish adequate logistics and purchasing support. Presents a conceptual overview of the topic and reports the results of a survey‐based empirical study. Objectives are to examine the state of current logistics and purchasing practice as they relate to supporting the global network, and to evaluate the performance of these key activities as they support global operations.

Overview All organisations are, in one sense or another, involved in operations; an activity implying transformation or transfer. The major portion of the body of knowledge concerning operations relates to production in manufacturing industry but, increasingly, similar problems are to be found confronting managers in service industry. It is only in the last decade or so that new technology, involving, in particular, the computer, has encouraged an integrated view to be taken of the total business. This has led to greater recognition being given to the strategic potential of the operations function. In order to provide greater insight into operations a number of classifications have been proposed. One of these, which places operations into categories termed factory, job shop, mass service and professional service, is examined. The elements of operations management are introduced under the headings of product, plant, process, procedures and people.

In recent years there has been a shift towards the inclusion of agile processes in the development of manufacturing strategies. This work explores the agility of operations in four SMEs in high‐tech manufacturing and the impact made by information systems to agile performance in those companies. The study demonstrated that information systems are relegated behind other enablers of agility. Although information systems are often used to support agility, information systems in themselves are not sufficient to achieve agility in business processes. Furthermore, the case studies demonstrate that companies rely upon non‐IT attributes to improve the agility of their manufacturing operations. The results of the study suggest that information systems play a more significant role for enhancing agility.

The purpose of this paper is to explore how global operations of manufacturing companies influence the choice of product architecture decisions, ranging from integral to modular product designs.

The authors perform a multiple-case study of three global manufacturing companies with integral and modular product architectures.

The authors find that the internal network capabilities, the number of capable plants, the focus of component plants, the focus of assembly plants, the distances from key suppliers to internal plants, and the number of market segments significantly influence the choice of integral vs modular architecture.

This study is limited to three large manufacturing companies with global operations. However, the authors investigate both integral and modular products. The authors develop propositions that can be tested in further survey research.

The findings show that the type of global operations network influences the decision on product architecture, such that certain global operations characteristics support integral product designs, while other characteristics support modular designs.

To the best of the authors’ knowledge this paper is the first study on the explicit impact of global operations on product architecture, rather than the other way around.

Manufacturing organisations are striving towards adapting and responding to the unprecedented challenges posed by the coronavirus disease 2019 (COVID-19) pandemic, along with the operations research streams endeavouring to support their recovery. With a view to bridging our knowledge gap on the impact of the COVID-19 pandemic on the manufacturing operations, this paper investigates the key challenges and strategies formulated by manufacturing organisations operating in the Northern region of Cyprus.

The research was conducted through 10 in-depth interviews that analyzed the effects of the pandemic, the associated causes and the response strategies implemented.

The effects of the pandemic on the manufacturing organisations investigated are identified, along with the associated causes, and the response strategies deployed. Learnings and countermeasures implemented to date are established in light of the insights captured from the practitioners.

Contributions are made to the body of knowledge on manufacturing management and manufacturing supply chain resilience through fostering our understanding of the impacts that the pandemic had on manufacturing organisations, and practical contributions are presented through evidencing and transferring of the operations management knowledge and solutions devised in various sectors to date.

The manager who moves from manufacturing to services or the professor who wishes to research and teach service operations must recognise the key differences for developing an appropriate operations management strategy in a service business. For this process to be successful, the operations manager must participate assertively in the strategy debate. In manufacturing it is important that the functional strategy supports the corporate strategy in the marketplace and is co‐ordinated with other functional strategies. There is sufficient buffering between the manufacturing system and the customer that functional strategies can be developed within corporate strategies and then be co‐ordinated. In services, however, there are many issues where co‐ordination is not an adequate response. Virtually all strategic issues involving customer contact and front‐office operations must be the result of joint decision making involving marketing, operations, finance, and human resources. What little buffering there is occurs between the front office and the back room. This interface then becomes the locus for interfunctional co‐ordination on strategic issues. Consequently, planning for the front‐office operation differs in many ways from the manufacturing strategy development, while the back‐room strategy differs little from the manufacturing strategy model. This article outlines and contrasts the processes for both manufacturing and services, paralleling the models of Wheelwright and Hayes and Hill. The observed process differences have major implications for both teaching and research in service operations. The new and interesting issues are predominantly interfunctional and, given the intellectual backgrounds of the various functional areas, interdisciplinary.