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Article
Publication date: 30 September 2021

Manuela Escobar-Sierra, Alejandra García-Cardona and Fidel León-Darder

In this regard, this paper aims to wonder how willing to co-create sustainable practices customers of irresponsible Industry 4.0 (I4.0) companies are? With this purpose…

Abstract

Purpose

In this regard, this paper aims to wonder how willing to co-create sustainable practices customers of irresponsible Industry 4.0 (I4.0) companies are? With this purpose, the authors began introducing I4.0 and sustainability, showing their theoretical gaps.

Design/methodology/approach

I4.0 has recently spread with its technological developments and social, economic and political ambitions, facing challenges-related, for example, to the implementation of sustainable practices and the stakeholders’ participation.

Findings

Then the authors conduct a literature review following a sequential mix-method approach that begins with a bibliometric analysis and ends with a content study to propose a conceptual model for I4.0 and sustainability. Once the authors understood the theoretical gaps in the framework of the conceptual model, the authors conducted an empirical verification between clients of a Colombian company of the I4.0 belonging to the logistic sector, specifically of the deliveries, asking them about the labor issues that the company faces with delivery people and their willingness to co-create. The authors analyzed the collected data through a structural equation modeling model, where the authors found that customers’ willingness to co-create depends on intrinsic behaviors like “responsible behavior,” followed by extrinsic behaviors such as “helping.”

Originality/value

In fact, stakeholders may support companies, but customers must learn how to assume a critical posture during their purchase decision.

Article
Publication date: 23 August 2021

Manuela Escobar-Sierra and Felipe Calderón-Valencia

Organisational clans and tribes are entities that prescribe the behaviour of collaborators on the basis of cultural values and norms. Consequently, this study aims to…

Abstract

Purpose

Organisational clans and tribes are entities that prescribe the behaviour of collaborators on the basis of cultural values and norms. Consequently, this study aims to propose a management tool based on the analysis and interpretation of organisational clans and tribes.

Design/methodology/approach

With this purpose, first, the authors review the current status of the discussion about organisational clans and tribes, following a sequential mix-method approach that begins with a bibliometric analysis and end with a content review. Based on these results, in the second stage, the authors propose a conceptual tool that analyses clans and tribes in organisations to create and consolidate alliances. Then in the third stage, the authors apply this tool to the transformation of Medellin – a city that was first conceived as violent and now become a good place to live and travel.

Findings

By applying the tool proposed in this study, it is possible to analyse and understand how to transform disagreement into alliance and how clans and tribes – in addition to taking a leading role in organising – are jointly responsible for the results.

Originality/value

Clans and tribes of management are proposed as a tool for organisational management from the analysis and interpretation of clans and tribes in organisations. These clans and tribes of management allow for the intervention of clans and tribes of reference and their consequent emancipation, through organisational clans and tribes that arise naturally, by association or disintegration and that support the management of change required to create effective alliances. Thus, the strategy that should be followed to reinforce the management of changes in organisations is to align alliances with organisational clans and tribes.

Objetivo

Definir los clanes y las tribus organizacionales como aquellos que prescriben el comportamiento de los colaboradores a partir de los valores culturales y las normas, plantea la necesidad de proponer una herramienta de gestión a partir del análisis e interpretación de los clanes y las tribus organizacionales.

Diseño/metodología/enfoque

Para tal fin, se revisa -a través de un análisis bibliométrico- el estado reciente de la discusión sobre los clanes y las tribus organizacionales. Hasta proponer una herramienta conceptual de fácil aplicación, para la creación y consolidación de alianzas. Esta herramienta es posteriormente verificada para el caso de la transformación de la ciudad de Medellín, que paso de ser reconocida como una ciudad violenta para convertirse en un buen vividero y un destino por descubrir.

Hallazgos

Con la aplicación de la herramienta propuesta en este estudio, se logra analizar y comprender como ha sido posible transformar la emancipación en alianza, y como los clanes y las tribus además de tener un rol protagónico en la organización son corresponsables de los resultados obtenidos.

Originalidad/valor

Los clanes y tribus de gestión se proponen como una herramienta para la gestión organizacional que parte del análisis e interpretación de los clanes y tribus en las organizaciones. Estos clanes y tribus de gestión permiten la intervención de clanes y tribus de referencia y su consecuente emancipación, a través de clanes y tribus organizacionales que surgen de forma natural, por asociación o desintegración, y que apoyan la gestión del cambio necesario para crear alianzas efectivas. Así, la estrategia que debe seguirse para reforzar la gestión de los cambios en las organizaciones es alinear las alianzas con los clanes y tribus organizacionales.

Article
Publication date: 19 November 2020

Paula M. Hernandez-Diaz, Jorge-Andrés Polanco and Manuela Escobar-Sierra

The purpose of this paper aims to propose and validate a measurement scale for integrating performance in universities with a global and local Latin-American perspective.

Abstract

Purpose

The purpose of this paper aims to propose and validate a measurement scale for integrating performance in universities with a global and local Latin-American perspective.

Design/methodology/approach

This research followed a sequential, mixed-method design which uses quantitative and qualitative approaches. The data collection and analysis used two stages. The first stage was a systematic literature review analysing the data through a bibliometric analysis followed by thematic analysis. From this stage emerged the global universities' performance thematic map, a flow diagram for universities' performance system and a measurement scale. The second stage validated this scale applying a survey to the academic and administrative staff members of two Colombian private universities. A total of 705 useable responses were collected and analysed using exploratory factor analysis and the SPSS software.

Findings

The results validated five dimensions (research, resources, internationalisation, extension and academics) and 15 indicators proposed to determine the performance in universities. This study concluded that the instrument developed for measuring performance is a consistent starting point for the study of universities in Latin-American countries such as Colombia.

Research limitations/implications

This study empirically validated the instrument for measuring performance from a systemic perspective at universities; however, a broader validation of the measurement scale is needed in the context of developing countries in Latin America to generalise the results.

Practical implications

Results provide a starting point considering the Latin-American context. They could help in future studies to improve the understanding of performance management in higher education.

Originality/value

Performance in universities has created multiple parameters and indicators, generating a lack of global consensus for their measurement. Thereof, this paper contributes to filling this gap in Latin-American universities. This work postulates a starting point considering the local context from global reported findings. It integrated the relations visually for sub-dimension and performance indicators into the university performance system. From this research emerged a novel theoretical hierarchical model for measuring university performance.

Details

International Journal of Quality & Reliability Management, vol. 38 no. 6
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 31 August 2022

Alexander Tabares, Juan-Fernando Tavera, Claudia Patricia Álvarez Barrera and Manuela Escobar-Sierra

This study aims to examine the relationship between managerial capabilities, international opportunity-driven behavior and perceived international performance at an…

Abstract

Purpose

This study aims to examine the relationship between managerial capabilities, international opportunity-driven behavior and perceived international performance at an individual-level analysis.

Design/methodology/approach

A conceptual model is tested using data collected from 190 managers of international ventures from Colombia, an emerging economy in Latin America. Partial least squares structural equation modeling is used to analyze the data.

Findings

The findings reveal that international opportunity-driven behavior of individuals becomes a mediating managerial capability to achieve international performance under evolving and changing conditions. The results show three managerial capabilities are key drivers when pursuing international opportunities. Different from what the internationalization research claims, this study reveals that some hypotheses about the relationship between some managerial capabilities and perceived international performance are not confirmed in the context of an emerging economy.

Research limitations/implications

The specific limitations of the study open avenues for future research. However, the authors propose five research avenues to improve the generalizability of the results.

Practical implications

This study provides managers, entrepreneurs and policymakers suggestions. Thus, the authors offer a repertoire of managerial capabilities that emerging market entrepreneurs should develop to pursue opportunities across borders and achieve international performance.

Social implications

Managers should develop social capital capabilities by establishing networks with other relevant organizations and business partners, both in the domestic and international markets, to leverage enough knowledge that helps them to overcome the liability of newness and foreignness.

Originality/value

This study contributes to the knowledge by examining international opportunity-driven behavior at an individual-level analysis and bringing emerging economies as new contexts that may enrich the international business and international entrepreneurship literature.

Details

European Business Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0955-534X

Keywords

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