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Book part
Publication date: 30 November 2020

Manoj Menon and Babu George

Empowered patients are allies to the healthcare system, especially in emergency situations. Social media use has emerged to be a major means by which patients interact…

Abstract

Empowered patients are allies to the healthcare system, especially in emergency situations. Social media use has emerged to be a major means by which patients interact with the healthcare system, and in times such as the current COVID-19 situation social media has to play an even greater crisis management role by empowering patients. Social media channels serve numerous beneficial purposes, despite them also being blamed for the spread of misinformation during this crisis. In this Gulf Cooperation Council (GCC) focused case study, we will discuss the increasingly greater role being played by the social media in healthcare in the region and how that empowers not just the patients but the system as a whole. In the GCC region, the healthcare sector is found to reflect a steady growth, leading to an increased drive for empowering patients by lowering the barriers to effective communication and consultation through online media. As of today, social media has become an element of the telehealth infrastructure being deployed in the region. During COVID-19, patients are seen to leverage it pointedly for online health consultations thereby lowering the stress on the healthcare system and adding to efficiencies.

Details

International Case Studies in the Management of Disasters
Type: Book
ISBN: 978-1-83982-187-5

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Article
Publication date: 9 August 2011

Manoj George and Renju Joseph

The purpose of this paper is to provide an introduction to the existing regulations relating to the obligations of the NHS to its employees and to discuss whether the NHS…

Abstract

Purpose

The purpose of this paper is to provide an introduction to the existing regulations relating to the obligations of the NHS to its employees and to discuss whether the NHS is overburdened with these regulations.

Design/methodology/approach

Provides an overview of the current employment regulations and their impact on the NHS. The authors conducted a literature search in August 2009 on EMBASE, HMIC, MEDLINE, PsycINFO, HEALTH BUSINESS ELITE (1995‐2009) using the terms “NHS employee”, “NHS employer”, “Employment laws”. The reference sections of retrieved papers were hand‐searched for further relevant references.

Findings

The NHS seems to differ from other employers in several aspects. It has always remained high in political agenda, and has had to face high public expectations. The NHS has a huge workforce from a variety of disciplines regulated by different external agencies. There are several areas where it seems that the NHS is struggling with the obligations to its employees. The law regarding the employment contract, redundancy and termination of contract puts the NHS management, as revealed in many case laws, in several legal dilemmas. The working time directives, time off work provisions and the rapidly changing health and safety obligations do not give flexibility and thus create practical problems to the human resources department. The ever‐growing financial obligations seem to be challenging even the very existence of the NHS.

Originality/value

The value of this paper is in drawing attention to the fact that existing employment law is complex and consists of several complicated statutes. The NHS is also going through a period of rapid changes, in trying to set and meet stringent and unrealistic national targets and thereby putting enormous pressure on its management and workforce. The NHS is therefore struggling in several areas with the obligations to its employees.

Details

Clinical Governance: An International Journal, vol. 16 no. 3
Type: Research Article
ISSN: 1477-7274

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Article
Publication date: 7 August 2009

Manoj K. George and Renju Joseph

The purpose of this paper is to provide an introduction to the complaints procedure in health care in the UK.

Abstract

Purpose

The purpose of this paper is to provide an introduction to the complaints procedure in health care in the UK.

Design/methodology/approach

The paper provides an overview of the current complaints procedure in the UK and whether it meets the objectives of a robust health care complaints system. A literature search was conducted in March 2009 on EMBASE, HMIC, MEDLINE, PsycINFO, HEALTH BUSINESS ELITE (1995‐2009) using the terms “NHS complaints” and “Negligence”. The reference sections of retrieved papers were hand‐searched for further relevant references.

Findings

There are several concerns about complaints handling in the current system. Poor handling of complaints typified by delays in responding to complainants' concerns, poor communication with complainants and inadequate record keeping have been highlighted.

Originality/value

The paper draws attention to the fact that there are still several concerns about complaints handling in the NHS and that it needs further improvement before gaining the confidence of service users. Not much interest has been demonstrated in this area and an effective and transparent complaints procedure will facilitate service user confidence in the system.

Details

Clinical Governance: An International Journal, vol. 14 no. 3
Type: Research Article
ISSN: 1477-7274

Keywords

Content available
Article
Publication date: 20 January 2012

Abstract

Details

Clinical Governance: An International Journal, vol. 17 no. 1
Type: Research Article
ISSN: 1477-7274

Content available
Article
Publication date: 7 August 2009

Jeff Lucas

Abstract

Details

Clinical Governance: An International Journal, vol. 14 no. 3
Type: Research Article
ISSN: 1477-7274

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Article
Publication date: 7 September 2020

Nimmy A. George, Nimitha Aboobaker and Manoj Edward

Drawing from the social identity theory and social exchange theory, the purpose of this study is to examine the intervening mechanisms linking perceived corporate social…

Abstract

Purpose

Drawing from the social identity theory and social exchange theory, the purpose of this study is to examine the intervening mechanisms linking perceived corporate social responsibility (CSR) and employees’ affective organizational commitment. It is proposed that organizational trust (OT) and organizational identification (OID) would serially mediate the aforementioned relationship. Furthermore, this paper attempts to understand how employees’ attitude toward the importance of CSR (ICSR), moderates the linkages under the focus of this study.

Design/methodology/approach

This descriptive study was conducted among a sample of 519 employees working in the manufacturing sector in India. Self-reporting standardized questionnaires were administered among the respondents, who were selected through the judgment sampling method. Measurement model analysis was done using IBM AMOS 24.0 and Hayes’ PROCESS macro 3.0 (Models 6 and 84) was used for testing the serial mediation and moderated serial mediation.

Findings

Results revealed a significant indirect effect of all dimensions of CSR on employees’ affective commitment, serially mediated through OT and OID. The conditional indirect effects varied significantly and it was identified that CSR to customers and CSR to employees had a significant conditional indirect effect on affective commitment, through attitude toward the ICSR, OID and OT. However, the conditional indirect effect of CSR to social and non-social stakeholders on affective commitment was not statistically significant.

Originality/value

This study is pioneering in conceptualizing and empirically testing an integrated theoretical framework that models the influences of perceived CSR, employees’ attitude toward the ICSR, OID and OT on their affective commitment toward the organization. CSR plays a vital role in strengthening the employer-employee relationship and managers should facilitate a work environment that befits the alignment of organizational and individual ethics and values.

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Article
Publication date: 25 August 2020

Nimmy A. George, Nimitha Aboobaker and Manoj Edward

Drawing from the deontic justice theory and the social exchange theory, the purpose of this study attempts to identify the relationship between perceived corporate social…

Abstract

Purpose

Drawing from the deontic justice theory and the social exchange theory, the purpose of this study attempts to identify the relationship between perceived corporate social responsibility (CSR) and employees' affective commitment, mediated through organizational trust. Furthermore, the authors seek to understand how the attitude of employees toward the importance of CSR, moderates the aforementioned relationship.

Design/methodology/approach

The respondents for this descriptive study were drawn from a sample of 500 employees working in manufacturing companies in India. Self-reporting questionnaires were administered among the respondents, who were selected through the judgment sampling method. Measurement model analysis was done using IBM AMOS 21.0 and path analytic procedures using PROCESS 3.0 macro was used to test the proposed hypotheses.

Findings

Results revealed that there is a significant indirect effect of all three dimensions of CSR on affective commitment, through organizational trust. The conditional indirect effects varied significantly, and it was identified that both employee-CSR and customer-CSR had a significant indirect effect on employee affective commitment. However, social/nonsocial CSR did not have a conditional indirect effect on affective commitment, through attitude toward the importance of CSR and organizational trust.

Research limitations/implications

The cross-sectional nature of the study does not allow inference of causality and pose limitations for generalization of results. Though the limitation of common method bias is inherent in studies with self-reporting measures, the authors adopted several procedural remedies to minimize its effect. The study results, particularly the role of attitude toward the importance of CSR need to be tested among employees in different industry sectors. Future studies should examine the same theoretical model in different nations, where CSR activities are not mandated by law.

Originality/value

This study is pioneering in conceptualizing and empirically testing a theoretical model that examined the combined influence of perceived CSR, employees' attitude toward the importance of CSR and organizational trust on their affective commitment toward the organization. This study extends the literature by examining the indirect/mechanisms linking CSR and employees' affective commitment. Exploring more on the employee individual differences and its influence on organizational outcomes will definitely improve individual and organizational functioning.

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Article
Publication date: 14 November 2019

Manoj Dora

Given the lacuna in sustainability studies which investigate collaborative supply chain relationships in the context of the circular economy (CE), the purpose of this…

Abstract

Purpose

Given the lacuna in sustainability studies which investigate collaborative supply chain relationships in the context of the circular economy (CE), the purpose of this paper is to explore how farmers manage stakeholder relationship in the supply chain to reduce food waste within the CE framework.

Design/methodology/approach

A qualitative approach using semi-structured interviews is used to collect primary data for this research. Interviews are conducted with farmers across different farming types in the UK. A thematic analysis is used to discuss the most prominent themes.

Findings

The findings extend previous research investigating collaboration in sustainability settings. Farmers adopt collaborative relationships to manage exchanges of food waste and to share knowledge of waste management practices. However, contrary to extant literature, the study finds that geographic proximity is still relevant in the CE framework, although its importance is determined by the type of exchange: i.e. physical or non-physical.

Practical implications

Based on the study’s findings, recommendations for further research are proposed. The study also advises on practical considerations for supply chain managers wishing to adopt collaborative relationships to support circular models of supply chains.

Originality/value

The study contributes to the sustainability literature by adding new knowledge to the relatively new theory of the CE. It demonstrates that factors of collaboration identified in previous sustainability research are still relevant in the CE framework, and thus require further investigation into the significance of collaboration. The study is also of relevance to supply chain managers wishing to adopt the CE framework in the transition to more sustainable supply chains.

Details

Journal of Enterprise Information Management, vol. 33 no. 4
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 8 January 2019

Ricardo Martins, Tiago Oliveira, Manoj Thomas and Sara Tomás

Although studies have investigated reasons for software as a service (SaaS) adoption, it is unclear how firm-level SaaS use impacts future SaaS intentions. The purpose of…

Abstract

Purpose

Although studies have investigated reasons for software as a service (SaaS) adoption, it is unclear how firm-level SaaS use impacts future SaaS intentions. The purpose of this paper is to propose a theoretical model that integrates the technology-organization-environment framework, institutional theory, diffusion-of-innovation theory and the opportunity-risk framework to analyze the drivers of SaaS use and its continuance intention.

Design/methodology/approach

The authors evaluated the direct, moderating and mediating effects of determinants on SaaS continuance intentions using structural equation modeling and data from 301 firms.

Findings

Results found that top management support and normative pressures influenced SaaS use. Cost saving and security concerns were direct predictors of perceived opportunities and perceived risks, respectively. Perceived opportunities and risks and actual SaaS use influenced SaaS continuance. Interestingly, perceived opportunities were found to be a negative moderator on the relationship between SaaS use and SaaS continuance.

Originality/value

The results reveal insightful and controversial findings for SaaS research.

Details

Information Technology & People, vol. 32 no. 1
Type: Research Article
ISSN: 0959-3845

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Book part
Publication date: 30 November 2020

Abstract

Details

International Case Studies in the Management of Disasters
Type: Book
ISBN: 978-1-83982-187-5

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