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Article
Publication date: 24 January 2020

Nimitha Aboobaker, Manoj Edward and Zakkariya K.A.

The purpose of this paper examines the relationship between dimensions of workplace spirituality (meaningful work, sense of community and alignment with organizational…

Abstract

Purpose

The purpose of this paper examines the relationship between dimensions of workplace spirituality (meaningful work, sense of community and alignment with organizational values) and employee loyalty (intention to stay, benefit insensitivity toward alternate employers and word of mouth about the organization), in the context of millennials who are three times more likely to change jobs, than other generations.

Design/methodology/approach

This descriptive study was conducted among a sample of 308 employees, working in private sector organizations in India. Self-reporting questionnaires were administered among the respondents, who were selected through a purposive sampling method and structural equation modeling was done to test the hypotheses.

Findings

The three dimensions of workplace spirituality had varying influences on the outcomes variables. Alignment with organizational values was positively related to all dimensions of employee loyalty, whereas the sense of community had a positive association with intention to stay and benefit insensitivity while meaningful work indicated positive influence only on benefit insensitivity. The findings, in general, suggest that employees’ experience of workplace spirituality has significant positive influence on their loyalty toward the organization.

Originality/value

This study is pioneering in conceptualizing and testing a theoretical model linking workplace spirituality and employee loyalty, particularly in the context of millennials, who form 50 per cent of the workforce and reportedly exhibit higher turnover intentions. The study gains relevance in the context of reports about monetary/non-monetary preferences among millennial employees and that the generation is not too keen in working with teams, but would rather prefer working in an organization, which provides space for self-actualization in individual growth. Implications for their experience of workplace spirituality and outcomes are elaborated, thus striving to fill a gap in the existing literature.

Details

Journal of Asia Business Studies, vol. 14 no. 2
Type: Research Article
ISSN: 1558-7894

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Article
Publication date: 25 July 2019

Nimitha Aboobaker, Manoj Edward and K.A. Zakkariya

Teaching is generally seen as a calling, rather than just a formal profession. In the context of commercialization of higher education, with increased workloads and lack…

Abstract

Purpose

Teaching is generally seen as a calling, rather than just a formal profession. In the context of commercialization of higher education, with increased workloads and lack of community relationships, the purpose of this paper is to examine the influence of employees’ experience of workplace spirituality on intention to stay with the organization, mediated through work–family conflict. The study seeks to add to theory development in the area of workplace spirituality and its outcomes, by examining the theoretical framework through the lens of self-determination theory of motivation.

Design/methodology/approach

This descriptive study was conducted among a sample of 350 teachers, working in the private sector higher educational institutes in India, selected through purposive sampling. Validated and widely accepted tests were administered among the respondents and structural equation modeling was done to test the proposed hypotheses.

Findings

The findings of the study suggest that amongst the current generation of teachers, experience of workplace spirituality and work–family conflict (WFC) plays a significant role in predicting intention to stay with the organization. Employees’ experience of dimensions of workplace spirituality had varying influences on WFC and intention to stay with the organization. WFC mediated the relationships between two dimensions of workplace spirituality (meaningful work and sense of community) and intention to stay, but not the relationship between alignment with organizational values and intention to stay.

Originality/value

This study is pioneering in conceptualizing and testing a theoretical model linking workplace spirituality, work–family conflict and intention to stay, particularly through the self-determination motivational theory perspective. To improve employees’ intention to stay with the organizations, managers need to devise strategies aimed at facilitating connectedness and lowered WFC. Personalized work–family policies might be the need of the hour, as to contain the inherent WFC in contemporary organizations.

Details

Journal of Applied Research in Higher Education, vol. 12 no. 4
Type: Research Article
ISSN: 2050-7003

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Article
Publication date: 6 September 2021

Nimitha Aboobaker, Manoj Edward and K.A. Zakkariya

This study aims to examine the influence of workplace spirituality on employee loyalty toward the organization, mediated through well-being at work. Furthermore, the study…

Abstract

Purpose

This study aims to examine the influence of workplace spirituality on employee loyalty toward the organization, mediated through well-being at work. Furthermore, the study endeavors to test the difference in conceptual model estimates, across two groups of employees: those who work on contract/temporary and permanent basis. The study gains relevance particularly in the context of the emerging sharing economy, where jobs are primarily characterized by short-term contracts and freelancing.

Design/methodology/approach

This descriptive study was conducted among a sample of 523 educators working in private educational institutions in India. Self-reporting questionnaires were administered among the respondents, who were selected through the purposive sampling method. Structural equation modeling and multi-group analysis were done to test the proposed hypotheses.

Findings

The analysis revealed that workplace spirituality enriched employee well-being and loyalty toward the organization and evidence were found for indirect effects too. Variances were observed in the relationships, with respect to the different employment statuses of the personnel. Significant differences in the relationships were not found across temporary and permanent employment statuses. Interestingly, temporary employees experienced stronger influences between meaningful work, well-being and word-of-mouth. Results suggest the relevance of understanding employees' differential work experiences and attitudes and thus facilitate human resource strategies accordingly.

Originality/value

This study is pioneering in conceptualizing and testing a theoretical model linking workplace spirituality, well-being at work and employee loyalty, particularly in the context of employees who differ in their employment status, which is a critical aspect of modern-day organizations. Unlike traditional workplaces, in recent times, people come together and work along for shorter terms, as the case of a sharing economy and the thus emergent interpersonal dynamics between each other and with the workplace has significant repercussions on the organization. Theoretical and managerial implications with regard to the experience of workplace spirituality and job outcomes are elaborated, thus striving to fill a gap in the existing literature.

Details

Personnel Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0048-3486

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Article
Publication date: 7 September 2020

Nimmy A. George, Nimitha Aboobaker and Manoj Edward

Drawing from the social identity theory and social exchange theory, the purpose of this study is to examine the intervening mechanisms linking perceived corporate social…

Abstract

Purpose

Drawing from the social identity theory and social exchange theory, the purpose of this study is to examine the intervening mechanisms linking perceived corporate social responsibility (CSR) and employees’ affective organizational commitment. It is proposed that organizational trust (OT) and organizational identification (OID) would serially mediate the aforementioned relationship. Furthermore, this paper attempts to understand how employees’ attitude toward the importance of CSR (ICSR), moderates the linkages under the focus of this study.

Design/methodology/approach

This descriptive study was conducted among a sample of 519 employees working in the manufacturing sector in India. Self-reporting standardized questionnaires were administered among the respondents, who were selected through the judgment sampling method. Measurement model analysis was done using IBM AMOS 24.0 and Hayes’ PROCESS macro 3.0 (Models 6 and 84) was used for testing the serial mediation and moderated serial mediation.

Findings

Results revealed a significant indirect effect of all dimensions of CSR on employees’ affective commitment, serially mediated through OT and OID. The conditional indirect effects varied significantly and it was identified that CSR to customers and CSR to employees had a significant conditional indirect effect on affective commitment, through attitude toward the ICSR, OID and OT. However, the conditional indirect effect of CSR to social and non-social stakeholders on affective commitment was not statistically significant.

Originality/value

This study is pioneering in conceptualizing and empirically testing an integrated theoretical framework that models the influences of perceived CSR, employees’ attitude toward the ICSR, OID and OT on their affective commitment toward the organization. CSR plays a vital role in strengthening the employer-employee relationship and managers should facilitate a work environment that befits the alignment of organizational and individual ethics and values.

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Article
Publication date: 25 August 2020

Nimmy A. George, Nimitha Aboobaker and Manoj Edward

Drawing from the deontic justice theory and the social exchange theory, the purpose of this study attempts to identify the relationship between perceived corporate social…

Abstract

Purpose

Drawing from the deontic justice theory and the social exchange theory, the purpose of this study attempts to identify the relationship between perceived corporate social responsibility (CSR) and employees' affective commitment, mediated through organizational trust. Furthermore, the authors seek to understand how the attitude of employees toward the importance of CSR, moderates the aforementioned relationship.

Design/methodology/approach

The respondents for this descriptive study were drawn from a sample of 500 employees working in manufacturing companies in India. Self-reporting questionnaires were administered among the respondents, who were selected through the judgment sampling method. Measurement model analysis was done using IBM AMOS 21.0 and path analytic procedures using PROCESS 3.0 macro was used to test the proposed hypotheses.

Findings

Results revealed that there is a significant indirect effect of all three dimensions of CSR on affective commitment, through organizational trust. The conditional indirect effects varied significantly, and it was identified that both employee-CSR and customer-CSR had a significant indirect effect on employee affective commitment. However, social/nonsocial CSR did not have a conditional indirect effect on affective commitment, through attitude toward the importance of CSR and organizational trust.

Research limitations/implications

The cross-sectional nature of the study does not allow inference of causality and pose limitations for generalization of results. Though the limitation of common method bias is inherent in studies with self-reporting measures, the authors adopted several procedural remedies to minimize its effect. The study results, particularly the role of attitude toward the importance of CSR need to be tested among employees in different industry sectors. Future studies should examine the same theoretical model in different nations, where CSR activities are not mandated by law.

Originality/value

This study is pioneering in conceptualizing and empirically testing a theoretical model that examined the combined influence of perceived CSR, employees' attitude toward the importance of CSR and organizational trust on their affective commitment toward the organization. This study extends the literature by examining the indirect/mechanisms linking CSR and employees' affective commitment. Exploring more on the employee individual differences and its influence on organizational outcomes will definitely improve individual and organizational functioning.

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Article
Publication date: 2 October 2017

Jose Varghese, Manoj Edward and Sunil Sahadev

The study looks at how salesperson’s customer orientation (SCO) mediates the impact of a host of organisational, job-related and personality-related factors on salesperson…

Abstract

Purpose

The study looks at how salesperson’s customer orientation (SCO) mediates the impact of a host of organisational, job-related and personality-related factors on salesperson performance. Previous studies that have considered the impact of customer orientation on performance have often considered a limited number of antecedent variables which has led to inconsistent results. The purpose of this paper is to address this concern by considering the multiple effects of several independent variables.

Design/methodology/approach

The conceptual model was tested through a large-scale survey of financial services salespersons in India. A total of 1,106 respondents participated in the survey. The data were analysed through structural equations modelling. Sobel’s test was employed to test the mediating effects.

Findings

The study found that customer orientation has a significant mediating effect in the case of several antecedent variables. The impact of variables like perceived supportive work environment, experienced meaningfulness, organisational identification, salesperson agreeableness and salesperson instability on salesperson performance is seen to be partially or fully mediated by SCO.

Research limitations/implications

The cross-sectional design and the convenience sampling methodology are the main limitations of the study.

Practical implications

The study develops a more holistic, multipath model which can help managers as a guideline in recruiting and selecting salespersons. The importance of customer orientation points towards the need for better attitudinal training.

Originality/value

Theoretically, the paper highlights the need for developing more comprehensive models for considering the consequences of customer orientation and related issues. The multipath model addresses several calls for research on testing different antecedents of customer orientation as well as how customer orientation enhances salesperson performance.

Details

South Asian Journal of Business Studies, vol. 6 no. 3
Type: Research Article
ISSN: 2398-628X

Keywords

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Article
Publication date: 7 January 2019

Nimitha Aboobaker, Manoj Edward and Zakkariya K.A.

The purpose of this paper is to examine the influence of workplace spirituality on employee well-being and intention to stay with the organization among teachers in…

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Abstract

Purpose

The purpose of this paper is to examine the influence of workplace spirituality on employee well-being and intention to stay with the organization among teachers in technical higher education institutions. Furthermore, the study endeavors to test the difference in model estimates across two groups of teachers who differ in their intentional career choice.

Design/methodology/approach

This descriptive study was conducted amongst a sample of 523 teachers working in technical educational institutions in India. Self-reporting questionnaires were administered among the respondents, who were selected through purposive sampling method. Structural equation modeling and multi-group analysis were done to test the hypotheses.

Findings

Analysis revealed that workplace spirituality enhanced employee well-being and intention to stay. Differences were observed on the effects of different dimensions of workplace spirituality on job outcomes. Also, teachers’ intentional career choice was found to moderate these relationships.

Originality/value

This study is pioneering in conceptualizing and testing a theoretical model linking workplace spirituality, employee well-being and intention to stay, particularly in the context of teachers who differ in their intentional career choice. Implications with regard to the experience of workplace spirituality and job outcomes in the specific context of teaching are elaborated, thus striving to fill a gap in existing literature.

Details

International Journal of Educational Management, vol. 33 no. 1
Type: Research Article
ISSN: 0951-354X

Keywords

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Article
Publication date: 14 June 2011

Manoj Edward and Sunil Sahadev

The study attempts to chart out the role of switching costs in the interrelationships between perceived value, perceived service quality, customer satisfaction, and…

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11368

Abstract

Purpose

The study attempts to chart out the role of switching costs in the interrelationships between perceived value, perceived service quality, customer satisfaction, and customer retention. The mediating role of switching costs as well as its direct impact is explored among customers of mobile telephone service providers in India.

Design/methodology/approach

The conceptual model is developed based on the existing literature and then the model is validated through the analysis of data collected from customers of mobile services in India.

Findings

The mediating role of switching costs is found to have adequate statistical support and the other direct linkages are also found to be valid. The findings suggest that service firms may benefit from pursuing a combined strategy of increasing customer satisfaction and switching costs both independently and in tandem, depending upon the product‐market characteristics.

Originality/value

The study extends the knowledge about customer retention by bringing in switching costs as a part of the network of relationship involving perceived value, perceived service quality, and customer satisfaction.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 23 no. 3
Type: Research Article
ISSN: 1355-5855

Keywords

Content available
Article
Publication date: 14 June 2011

Ian Phau

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829

Abstract

Details

Asia Pacific Journal of Marketing and Logistics, vol. 23 no. 3
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 3 August 2012

Stephanie J. Arthur, Robert D. Hisrich and Ángel Cabrera

The aim of this study was to determine what facilitators and impediments to regional and global entrepreneurship exist, as identified by the 145 industry contacts globally…

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3930

Abstract

Purpose

The aim of this study was to determine what facilitators and impediments to regional and global entrepreneurship exist, as identified by the 145 industry contacts globally surveyed, and if education stood out as a critical factor.

Design/methodology/approach

An electronic, open‐ended survey was conducted; responses were categorized into three groups of factors – i.e. economic, social and personal – and analyzed accordingly by region and job function of respondent.

Findings

The survey revealed many similarities among responses, regardless of country of origin; although education was not the most frequently cited factor critical for successful entrepreneurship, it did rate highly in comparison to others.

Research limitations

Larger studies are needed to corroborate the findings of this initial study, particularly in some regional categories. The open‐ended question format required some subjective interpretation by the researchers; future surveys utilizing an objective answer format would be recommended.

Practical implications

The amount of consensus indicates that if entrepreneurs, academics, and others collaborated and pooled their knowledge and resources, some of the critical barriers to success could be overcome. The field could benefit by future research focusing on identifying specific collaboration strategies among regions or countries leading to the growth of entrepreneurial ventures and economic development.

Originality/value

Surveying experts regarding the facilitators and impediments to entrepreneurship (both regionally and globally) will help to bridge the gulf between theory and practical solutions to drive economic development.

Details

Journal of Small Business and Enterprise Development, vol. 19 no. 3
Type: Research Article
ISSN: 1462-6004

Keywords

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