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Article
Publication date: 1 November 1998

Stanislav Karapetrovic and Walter Willborn

Trends in modern management point toward composite and comprehensive management systems that provide for competitive performance in the global economy. Management system

Abstract

Trends in modern management point toward composite and comprehensive management systems that provide for competitive performance in the global economy. Management system audits are widely used to ensure compliance with planned arrangements and improvement of business performance. This paper addresses the harmonization and integration of audits of different management systems. The current international auditing standards for quality (ISO 10011) and environmental (ISO 14010/11/12) management are reviewed. A detailed comparison of the form, structure and content of these standards is provided. Subsequently, criteria for “best auditing practice” are illustrated. The possibilities of harmonizing audit standards, and integrating them with the current best audit practice are assessed. Integration on the basis of the systems approach is suggested. Finally, it is concluded that integrated audits and audit standards will emerge in the very near future.

Details

International Journal of Quality & Reliability Management, vol. 15 no. 7
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 March 1999

K.H. Spencer Pickett

Using the backdrop of an (apparently) extended visit to the West Indies, analogies with key concerns of internal audit are drawn. An unusual and refreshing way of…

Abstract

Using the backdrop of an (apparently) extended visit to the West Indies, analogies with key concerns of internal audit are drawn. An unusual and refreshing way of exploring the main themes ‐ a discussion between Bill and Jack on tour in the islands ‐ forms the debate. Explores the concepts of control, necessary procedures, fraud and corruption, supporting systems, creativity and chaos, and building a corporate control facility.

Details

Management Decision, vol. 37 no. 2
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 6 February 2017

Merce Bernardo, Raúl Escalante, Joan Roca and Anna Arbussà

The purpose of this paper is to analyze and compare the existing management system standards in the gastronomy sector.

Abstract

Purpose

The purpose of this paper is to analyze and compare the existing management system standards in the gastronomy sector.

Design/methodology/approach

On the basis of secondary data, the most implemented management system standards within this sector are analyzed, namely, the ISO 9001 focusing on the sector of “hotels and restaurants,” the ISO 22000, the “Q” Spanish tourism-specific standard, and the Michelin stars system.

Findings

The results, although descriptive, show the differences among them. Regarding the content, the main difference between the documented management system standards and the Michelin stars system is in the evaluation and certification process, as it is known and planned in the former group but not in the latter. The scope is also different, as the former group refers mainly to the process and the latter to results. The diffusion results confirm the increase in sectoral management system standards.

Originality/value

Although studies analyzing the importance of sectoral standards have been published, this study is one of the first focusing on four different management system standards in the gastronomy sector. Implications for both practitioners and academia are also discussed.

Details

International Journal of Quality & Reliability Management, vol. 34 no. 2
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 October 2001

G. Wilkinson and B.G. Dale

Describes a model based on empirical research which provides the details of an integrated management system and takes into account existing and accepted definitions of…

Abstract

Describes a model based on empirical research which provides the details of an integrated management system and takes into account existing and accepted definitions of quality management, environmental management, and occupational health and safety management systems. Claims that the model addresses the issues of scope and culture which none of the existing integrated management system models address. The model has been tested with a sample of members of the British Standards Society. Among the main findings of this testing is that the model addresses the problems of implementing a second standard (e.g. environmental) other than a quality management system or an integrated management system; compatibly and alignment are not crucial issues in implementing standards; and an integrated standard is favored.

Details

Managing Service Quality: An International Journal, vol. 11 no. 5
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 1 June 1998

K.H. Spencer Pickett

Using the backdrop of an (apparently) extended visit to the West Indies, analogies with key concerns of internal audit are drawn. An unusual and refreshing way of…

Abstract

Using the backdrop of an (apparently) extended visit to the West Indies, analogies with key concerns of internal audit are drawn. An unusual and refreshing way of exploring the main themes ‐ a discussion between Bill and Jack on tour in the islands ‐ forms the debate. Explores the concepts of control, necessary procedures, fraud and corruption, supporting systems, creativity and chaos, and building a corporate control facility.

Details

Managerial Auditing Journal, vol. 13 no. 4/5
Type: Research Article
ISSN: 0268-6902

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Article
Publication date: 1 August 1998

Stanislav Karapetrovic and Walter Willborn

Competing in the global economy demands of service companies to establish well‐designed and implemented internal management systems, according to internationally accepted…

Abstract

Competing in the global economy demands of service companies to establish well‐designed and implemented internal management systems, according to internationally accepted management standards. ISO 9000 standards for quality and ISO 14000 standards for environmental management represent just two well‐established examples of many such standards to come in the near future. This paper addresses a lingering issue of integrating different internal management systems for synergy purposes. Benefits of developing and integrating management systems are illustrated, followed by a discussion of the system concept in a service context. System dynamics is used to illustrate interrelationships of objectives, resources and processes as main elements of service management systems. Subsequently, a systems approach was applied to restructure the ISO 9001 and ISO 9004‐2 quality assurance/management guidelines for services, as well as ISO 14001/ISO 14004 environmental management standards. Such restructured management systems can then be connected to form an integrated management system, together with ergonomics, financial, health, safety and other systems. Finally, examples of three service organizations that used a systems approach to integrate existing internal management systems are illustrated.

Details

Managing Service Quality: An International Journal, vol. 8 no. 4
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 1 February 2002

Stanislav Karapetrovic

Due to the proliferation of function‐specific management systems and related standards, a need has emerged to somehow integrate them in order to reduce wasteful…

Abstract

Due to the proliferation of function‐specific management systems and related standards, a need has emerged to somehow integrate them in order to reduce wasteful redundancies and possibly generate synergy effects. While the integration of the requirements of standards, for example ISO 9001 and ISO 14001, does not represent a major issue, doing the same for internal management systems may present a few obstacles. This paper discusses various ideas for the development of an integrated management system, together with the supporting audit methodologies. A two‐pronged model based on systems thinking is suggested for future work in this exciting area of research and practice.

Details

The TQM Magazine, vol. 14 no. 1
Type: Research Article
ISSN: 0954-478X

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Article
Publication date: 12 July 2011

Maria‐Manuela Moro Cabero, Maria‐Paz Martín‐Pozuelo and José Luís Bonal Zazo

The aim of this paper is to explore the current links between standardized models ISO 9000, ISO 14000, ISO 27000 and the model ISO 15489.

Abstract

Purpose

The aim of this paper is to explore the current links between standardized models ISO 9000, ISO 14000, ISO 27000 and the model ISO 15489.

Design/methodology/approach

The paper is based on comparative analysis and on the authors' knowledge of the series of standards.

Findings

A definition of the most relevant current analogies between these systems and an analysis of observable synergies between the model ISO 15489 and the aforementioned management model were produced.

Originality/value

The paper demonstrates the harmonizing capacity of the ISO regulations 15489 related to records management requirements as regulated by the series ISO 9000, ISO 14000 and ISO 27000. It offers perspectives on the potential of these regulations to strengthen records management in organizations and on the benefits that series ISO 15489 offers to producers who have adopted these codes of good practice.

Details

Records Management Journal, vol. 21 no. 2
Type: Research Article
ISSN: 0956-5698

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Article
Publication date: 5 June 2009

Gionata Carmignani

The purpose of this paper is to present the results of a research for developing a standard to implement a process management system in a whole supply chain.

Abstract

Purpose

The purpose of this paper is to present the results of a research for developing a standard to implement a process management system in a whole supply chain.

Design/methodology/approach

To gain this aim, the research has been developed in two parts. The quality management part has the objective to select the reference model to develop the standard. The supply chain management (SCM) part has, instead, the objective to select the drivers and the main processes that the standard have to manage. The evaluation of the results of these parts has permitted to define the proposed standard.

Findings

A modified interpretation of ISO 9001:2000 norm is proposed permitting: to improve the ISO 9001 standard to the general requirements for a whole process approach; to extend and to apply the ISO 9001 concepts, that address quality aspects within a single organization, to a whole supply chain; and to facilitate the introduction of the modern principles and techniques of SCM. Finally, the standard to implement a management system for a whole supply chain is introduced through the identification of the main supply chain processes and drivers.

Research limitations/implications

The standard proposed is a specific for a generic supply chain. Further studies will be necessary to: customize the standard to appropriate productive sectors and validate the appropriate content through real applications.

Practical implications

The standard proposed is a guide line to implement a management system in a supply chain and, for this aim, it can be applied in a generic supply chain.

Originality/value

The standard proposed is an original tool to improve the collaboration and processes integration between the partners into a supply chain and this scope can be the actual value of the presented methodology.

Details

Business Process Management Journal, vol. 15 no. 3
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 4 June 2021

Dominik Zimon, Peter Madzík, Scott Dellana, Robert Sroufe, Muhammad Ikram and Kateryna Lysenko-Ryba

Comprehensive management systems such as ISO 9001 or ISO 14001 are designed to help organizations improve processes, ensure customer satisfaction, efficient information…

Abstract

Purpose

Comprehensive management systems such as ISO 9001 or ISO 14001 are designed to help organizations improve processes, ensure customer satisfaction, efficient information flow, efficient use of resources and many other prosperous management areas. These systems can also bring unintended direct and indirect effects on organizations. In this study, the authors examine the environmental effects that the implementation of these management systems cause.

Design/methodology/approach

A survey-based methodology was used for this study, with textile organizations in three countries – Poland, Slovakia and the Czech Republic. The research focused on four areas related to environmental effects. The first area was the level of improvement of the organizations' environmental performance, which was examined by the methods of descriptive statistics. The second area was analyzing differences in environmental effects concerning the implementation of the systems using inferential statistics. The third area was the analysis of latent links between individual effects using factor analysis.

Findings

This study's insights shed some light on the benefits of implementing more, not fewer systems with benefits to organizations and entire industries with new possibilities for economic growth that do not have to come at the expense of the environment.

Originality/value

Organizations implementing management systems can realize dynamic benefits across a supply chain and within a manufacturing organization. Here the authors see an opportunity for ISO systems as a stepping stone to a more sustainable textile manufacturing economy.

Details

The TQM Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1754-2731

Keywords

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