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Article
Publication date: 19 June 2017

Tarek El Masri, Matthäus Tekathen, Michel Magnan and Emilio Boulianne

Family firms possess dual identities, being the family and the business, which can be segmented and integrated to various degrees. This study examines whether and how…

Abstract

Purpose

Family firms possess dual identities, being the family and the business, which can be segmented and integrated to various degrees. This study examines whether and how management control technologies are calibrated to fit into the dual identities of family firms.

Design/methodology/approach

A qualitative study of 20 family firms was conducted using semi-structured, in-depth interviews with owner-managers, drawings of mental maps and publicly available information. The notion of calibration was developed and used, with its three components of graduation, purpose and reference, as an organizing device for the interpretive understanding of the management control usage and its relation to family firms’ dual identities.

Findings

The study finds that the use of calculative, family-centric and procedural management controls – in sum the pervasive use of management control technologies – are associated with a professionalization of the family firm, a foregrounding of the business identity and a reduction of the disadvantageous side of familiness. In comparison, the pragmatic and minimal use of management control technologies are found to be associated with an emphasis on family identity. It transpires as liberating, engendering trust and unfolding a familial environment.

Research limitations/implications

Because results are derived from a qualitative approach, they are not generalizable at an empirical level. By showing how the use of management control technologies is calibrated with reference to family firms’ dual identities, the paper reveals the perceived potency of control technologies to affect the identity of firms.

Practical implications

The study reveals how family firms perceive management control technologies as strengthening their business identity while weakening their family identity. Thereby, this study provides an account of how management control technologies are expected to change the identity of firms.

Originality/value

This paper contributes to the management control and family business literatures because it uncovers how management control technologies are calibrated in reference to family firms’ dual identities. It shows that calculative, family-centric and procedural management controls are used to professionalize the firm and strengthen its business identity as well as to reduce the negative effects of the family identity. The paper also illustrates how the liberating force of using pragmatic and minimal control technologies can serve to give prominence to the family identity.

Details

Qualitative Research in Accounting & Management, vol. 14 no. 2
Type: Research Article
ISSN: 1176-6093

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Book part
Publication date: 1 November 2007

Irina Farquhar and Alan Sorkin

This study proposes targeted modernization of the Department of Defense (DoD's) Joint Forces Ammunition Logistics information system by implementing the optimized…

Abstract

This study proposes targeted modernization of the Department of Defense (DoD's) Joint Forces Ammunition Logistics information system by implementing the optimized innovative information technology open architecture design and integrating Radio Frequency Identification Device data technologies and real-time optimization and control mechanisms as the critical technology components of the solution. The innovative information technology, which pursues the focused logistics, will be deployed in 36 months at the estimated cost of $568 million in constant dollars. We estimate that the Systems, Applications, Products (SAP)-based enterprise integration solution that the Army currently pursues will cost another $1.5 billion through the year 2014; however, it is unlikely to deliver the intended technical capabilities.

Details

The Value of Innovation: Impact on Health, Life Quality, Safety, and Regulatory Research
Type: Book
ISBN: 978-1-84950-551-2

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Article
Publication date: 22 October 2020

Sanjeev Kumar, Prikshat Verma, Parth Patel and J. Irudhaya Rajesh

This research examines Indian service managers' perceptions on impact of convergent technologies on their work and resultant organisational performance. The research uses…

Abstract

Purpose

This research examines Indian service managers' perceptions on impact of convergent technologies on their work and resultant organisational performance. The research uses four dimensions – task productivity, task innovation, customer satisfaction and management control – taken together, to investigate the perceived impact of convergent technologies adoption in service organisations context and further examines the resultant organisational performance, based on these dimensions.

Design/methodology/approach

The study used partial least squares (PLS) approach to evaluate the measurement model and the structural model. The study was conducted in service industry firms that have made a significant progression towards adopting convergent technologies.

Findings

The results of the study demonstrated higher levels of perceived impact of adoption of convergent technologies on all the four dimensions (i.e. task productivity, task innovation, customer satisfaction and management control). The results of the study also indicate that all the impact dimensions positively influence organisational performance.

Research limitations/implications

The results of the study suggest that all the impact dimensions positively influence organisation, therefore the service sector managers should be aware about the role of adopting latest convergent technologies so as to enhance the task productivity, innovation, customer satisfaction and management control in their job roles.

Practical implications

The practical implications of this research are derived on the basis of Future of Work, Labour Market Information Systems, Productivity, Enterprise Development, Enhancing skills of service employees and Employability themes.

Originality/value

To researchers best knowledge is to first study of its kind to evaluate the perceived impact of convergent technologies on organisational performance in Indian context.

Details

International Journal of Emerging Markets, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1746-8809

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Article
Publication date: 1 March 2011

Roland Almqvist, Bino Catasús and Matti Skoog

This paper aims to present an empirical case where fundamental changes in the environment have forced an organization to re‐evaluate its management control systems and…

Abstract

Purpose

This paper aims to present an empirical case where fundamental changes in the environment have forced an organization to re‐evaluate its management control systems and possibly search for destabilizing supporting routines in order to unlearn the established ways of measuring and controlling within the organization. The problem, however, is that organizational technologies often work in the other direction, i.e. they promote stability in organizational routines. The paper seeks to increase understanding regarding the importance of destabilizing, or, as the authors like to call them, sensebreaking activities within organizations that are present in rapidly changing environments.

Design/methodology/approach

The authors used multiple sources and multiple techniques to collect data; interviews with managers, participation in meetings, and document analysis such as annual reports, pamphlets, speeches and Swedish Armed Forces's (SAF's) web site.

Findings

The study is clearly presented in a design‐oriented way. The benefits, however, are that it illustrates that the available models take for granted that the organization has a mission that is accepted. When the mission is debated, the focus and practice of management control falls into pieces. Also, when the ontology of the organization is debated, flexibility does not suffice. The proposition is that it is through sensebreaking that a reflective position may be held. That is, a position where everything may be questioned and that this questioning never stops.

Originality/value

The study of the SAF could probably be labeled a study of an extreme case. Extreme cases facilitate theory building because the dynamics being examined tend to be more visible than they might be in other contexts. The caveat, however, is that this particular case study risks becoming anecdotal since the SAF is, per definition, one of a kind. The paper's argument, however, is that the SAF acts as an illustration of the limits (and possibilities) of management control theory and how it is framed as a technology in a milieu that is neither relatively stable nor stable, but rather under extraordinary pressure for change.

Details

International Journal of Public Sector Management, vol. 24 no. 2
Type: Research Article
ISSN: 0951-3558

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Article
Publication date: 29 February 2008

Gitte Tjornehoj and Lars Mathiassen

While the literature on software process improvement (SPI) offers a number of studies of small software firms, little is known about how such initiatives evolve over time…

Abstract

Purpose

While the literature on software process improvement (SPI) offers a number of studies of small software firms, little is known about how such initiatives evolve over time. On this backdrop, this paper aims to investigate how adoption of SPI technology was shaped over a ten year period (1996‐2005) in a small Danish software firm.

Design/methodology/approach

The investigation is based on a longitudinal, interpretative case study of improvement efforts over a ten‐year period. To help structure the investigation, we focus on encounters that impacted engineering, management, and improvement practices within the firm. The study contributes to the SPI‐literature and the literature on organizational adoption of technology.

Findings

The paper finds the improvement effort fluctuating and shaped between management's attempt to control SPI technology adoption and events that caused the process to drift in unpredictable directions.

Practical implications

The experiences suggest that managers of small software firms remain flexible and constantly negotiate technology adoption practices between control and drift, creating momentum and direction according to firm goals through attempts to control, while at the same time exploring backtalk, options, and innovations from drifting forces inside and outside the firm.

Originality/value

Based on the research, the paper recommends substituting the “from control to drift” perspective on organizational adoption of complex technologies like SPI with a “negotiating control and drift” perspective.

Details

Information Technology & People, vol. 21 no. 1
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 19 February 2018

Campbell Heggen, VG Sridharan and Nava Subramaniam

The purpose of this paper is to examine why firms governed by the same environmental management standards within an industry exhibit contrasting responses, with some…

Abstract

Purpose

The purpose of this paper is to examine why firms governed by the same environmental management standards within an industry exhibit contrasting responses, with some adhering to the letter and others achieving the spirit behind the standards.

Design/methodology/approach

Using Arena et al. (2010) as an analytical schema to examine the institutional dynamics behind such contrasting responses, the paper analyses archival and interview data relating to firm strategy, control technology and human expertise in two contrasting Australian forestry firms.

Findings

The embedding and decoupling of environmental standards with a firm’s environmental management practices is influenced, first, by the extent to which founder directors and senior management integrate environmental responsibility with the underlying business motives and, second, by the use of organisational beliefs and values systems to institutionalise the integrated strategic rationality throughout the firm. Finally, informed by the institutionalised strategic rationality, the participation and expertise of actors across the organisational hierarchy determine the level to which the design and execution of the eco-control technologies move beyond merely monitoring compliance, and act to facilitate continuous improvement, knowledge integration and organisational learning at the operational level.

Originality/value

This paper responds to institutional theorists’ call for a holistic explanation that considers the interactions among several intra-organisational factors to explain the dynamics behind why some firms decouple while others do not, even though the firms exist in the same social and regulatory context.

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Article
Publication date: 1 February 1989

Bob Norton and Malcolm Peel

The role of information within management is in a state of dramatictransformation. Managers must grasp and act on the implications of thischange if they are to maintain…

Abstract

The role of information within management is in a state of dramatic transformation. Managers must grasp and act on the implications of this change if they are to maintain their competitive position both corporately and as individuals. Information technology continues to develop at an exponential rate. But it is only an extension of what has gone before, and should be understood and used in this light. Vastly more information relevant to managers is now accessible than ever before, particularly through the use of electronic databases and networks. A selective listing of major business information databases is provided. Individual managers, whatever their function, must learn to take full advantage of the information resources available to them, and do so continuously as part of their management techniques. Organisations must develop an information strategy and corporate structure which ensures the fullest use of internal and external resources. The position of the librarian within this overall task remains well‐placed, although his relevance and role remain very much a question for his own initiative.

Details

Library Management, vol. 10 no. 2/3
Type: Research Article
ISSN: 0143-5124

Keywords

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Article
Publication date: 16 January 2020

Yi-Ming Wei, Bi-Ying Yu, Hui Li, Jia-Ning Kang, Jin-Wei Wang and Wei-Ming Chen

Climate engineering management (CEM) as an emerging and cross-disciplinary subject gradually draws the attention to researchers. This paper aims to focus on economic and…

Abstract

Purpose

Climate engineering management (CEM) as an emerging and cross-disciplinary subject gradually draws the attention to researchers. This paper aims to focus on economic and social impacts on the technologies of climate engineering themselves. However, very few research concentrates on the management of climate engineering. Furthermore, scientific knowledge and a unified system of CEM are limited.

Design/methodology/approach

In this paper, the concept of CEM and its characteristics are proposed and elaborated. In addition, the framework of CEM is established based on management objectives, management processes and supporting theory and technology of management. Moreover, a multi-agent synergistic theory of CEM is put forward to guide efficient management of climate engineering, which is composed of time synergy, space synergy, and factor synergy. This theory is suitable for solving all problems encountered in the management of various climate engineering rather than a specific climate engineering. Specifically, the proposed CEM system aims to mitigate the impact of climate change via refining and summarizing the interrelationship of each component.

Findings

Overall, the six research frontiers and hotspots in the field of CEM are explored based on the current status of research.

Originality/value

In terms of the objectives listed above, this paper seeks to provide a reference for formulating the standards and norms in the management of various climate engineering, as well as contribute to policy implementation and efficient management.

Details

Journal of Modelling in Management, vol. 15 no. 2
Type: Research Article
ISSN: 1746-5664

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Article
Publication date: 25 April 2008

J. Michael Tarn, H. Joseph Wen and Stephen C. Shih

The purpose of this paper is to study major man‐made system disasters and to suggest a solution for filling the noted gaps in control systems interfaces and to render…

Abstract

Purpose

The purpose of this paper is to study major man‐made system disasters and to suggest a solution for filling the noted gaps in control systems interfaces and to render those vital considerations for the next‐generation disaster management control systems.

Design/methodology/approach

This research analyzes the nature of large‐scale disasters and observes that most man‐made system disasters are composed of many related events that interact with one another.

Findings

The findings show evidence of a common path to catastrophe. These functional failures resulted from the information gaps that eventually contribute to the development of a tragedy. Because of the intricate interconnections among related events of a developed calamity, an integrated approach to man‐made disaster detection and prevention as well as emergency management is required.

Practical implications

Conducting an analysis of the typical contingency control structures, the authors suggest that disaster or emergency managers adopt a pessimistic and quasi‐intelligent orientation to monitor and control critical systems.

Originality/value

This research presents a generic threat‐driven disaster management control system design with advanced model bases and decision support technologies to enhance conventional disaster management control systems and to supplement management responses so that the sphere and magnitude of damage can be minimized.

Details

Disaster Prevention and Management: An International Journal, vol. 17 no. 2
Type: Research Article
ISSN: 0965-3562

Keywords

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Book part
Publication date: 10 February 2015

Mike Reed and Mike Wallace

This paper focuses on the strategic role of elites in managing institutional and organizational change within English public services, framed by the wider ideological and…

Abstract

This paper focuses on the strategic role of elites in managing institutional and organizational change within English public services, framed by the wider ideological and political context of neo-liberalism and its pervasive impact on the social and economic order over recent decades. It also highlights the unintended consequences of this elite-driven programme of institutional reform as realized in the emergence of hybridized regimes of ‘polyarchic governance’ and the innovative discursive and organizational technologies on which they depend. Within the latter, ‘leaderism’ is identified as a hegemonic ‘discursive imaginary’ that has the potential to connect selected marketization and market control elements of new public management (NPM), network governance, and visionary and shared leadership practices that ‘make the hybrid happen’ in public services reform.

Details

Elites on Trial
Type: Book
ISBN: 978-1-78441-680-5

Keywords

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