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Abstract

Purpose

The purpose of this paper is to analyze the role of public libraries as institutions underpinning a democratic public sphere as reasons legitimizing libraries compared to reasons that are more traditional and the actual use of libraries as public sphere arenas.

Design/methodology/approach

A survey of representative samples of the adult population in six countries – Denmark, Sweden, Norway, Germany, Hungary and Switzerland – was undertaken.

Findings

Legitimations related to the libraries role as a meeting place and arena for public debate are ranked as the 3 least important out of 12 possible legitimations for upholding a public library service. Libraries are, however, used extensively by the users to access citizenship information and to participate in public sphere relevant meetings.

Originality/value

Few studies have empirically analyzed the role of libraries in upholding a democratic and sustainable public sphere. This study contributes in filling that gap.

Details

Journal of Documentation, vol. 75 no. 6
Type: Research Article
ISSN: 0022-0418

Keywords

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Article

Mahmood Khosrowjerdi

This paper aims to design a viable model for a scholarly communication system.

Abstract

Purpose

This paper aims to design a viable model for a scholarly communication system.

Design/methodology/approach

Stafford Beer's viable system model (VSM) is an exceptionally insightful analysis tool which has been applied in different fields. This paper illustrates the usefulness of Beer's model as a tool for anticipating, planning, and implementing large‐scale development in the scientific communication domain. Following the Beer thinking of organisational structure and the usefulness of VSM in knowledge management stated by some researchers, a viable scientific communication model (VSCM) was designed.

Findings

The paper has developed a viable scientific communication model which relates personal knowledge about a scientific communication system with Beer's viability thinking.

Research limitations/implications

The designed model is fairly conceptual.

Originality/value

Compared with the earlier models, it seems that the suggested model is not dependent on context, time, and scale. This model may be used in many contexts because the functions and the operations of scholarly communication are unique. This model is viable and can update itself over a period of years. New elements of scholarly communication and the Web 2.0 platforms have also been incorporated into the model.

Details

Library Hi Tech, vol. 29 no. 2
Type: Research Article
ISSN: 0737-8831

Keywords

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Article

Mahmood Khosrowjerdi and Sirous Alidousti

The purpose of this paper is to design a conceptual model for the scholarly communication system in the Iranian Research Institute for Scientific Information and…

Abstract

Purpose

The purpose of this paper is to design a conceptual model for the scholarly communication system in the Iranian Research Institute for Scientific Information and Documentation (IranDoc).

Design/methodology/approach

Some models have been developed to describe the scholarly communication process in different contexts but few considered this process from the organizational point of view. In the model, the organizational structure of scientific communication in IranDoc was considered. This model has four levels:, e.g. person‐to‐persons (P2P) scientific communication, person‐to‐organizations (P2O) scientific communication, organization‐to‐organizations (O2O) scientific communication, and organization‐to‐persons (O2P) scientific communication.

Findings

A conceptual model for scholarly communication within IranDoc is designed. Scientific and research institutions can establish their scholarly communication system by customizing the model.

Research limitations/implications

The model is fairly conceptual and does not refer to technological aspects of the system. The implementation implications of the model are also not considered, so it could not be used directly in action. As it has been developed specifically for IranDoc, it may need some revisions to be used in other contexts.

Originality/value

Compared to the earlier models, the main differences and innovations in the model are: its organizational structure; detailed functions of the organizational scholarly‐communication; researcher based approach of the model; and different and new levels of the model analysis. This model can be applied in research institutions and generalized to those institutions in which information plays an important role.

Details

The Electronic Library, vol. 28 no. 6
Type: Research Article
ISSN: 0264-0473

Keywords

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Article

Ahmed Shehata, David Ellis and Allen Edward Foster

The purpose of this paper is to report the findings of a study to investigate the changes in scholarly communication practices among a group of scholars in the UK and…

Abstract

Purpose

The purpose of this paper is to report the findings of a study to investigate the changes in scholarly communication practices among a group of scholars in the UK and build upon the results that were published in a previous paper.

Design/methodology/approach

The study deployed a naturalistic inquiry approach using semi-structured interviews as a qualitative research tool. A sample of 40 participants from four UK universities was interviewed to explore the changes in informal scholarly communication behaviour.

Findings

The analysis of the interviews revealed that there are three ideal types of behaviour: the “orthodox” uses formal and traditional scholarly communication approaches; the “moderate” prioritises formal communication approaches, but at the same time is trying to get benefits from informal channels; and, the “Heterodox” uses all channels available in the scholarly communication.

Originality/value

The value of the current study lies in using a naturalistic inquiry approach to investigate the changes in scholarly communication practices, and to explore the different scholarly communication styles. In the context of this study, the use of a naturalistic approach and grounded theory principles in connection with coding provided a stance that allows for the gathering of rich information to enable understanding and explanation of scholarly communication activities in addition to uncovering themes that related to scholarly behaviour.

Details

Journal of Documentation, vol. 73 no. 5
Type: Research Article
ISSN: 0022-0418

Keywords

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Article

Anna Marie Johnson, Claudene Sproles, Robert Detmering and Jessica English

The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

Abstract

Purpose

The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

Design/methodology/approach

The paper introduces and annotates periodical articles, monographs, and audiovisual material examining library instruction and information literacy.

Findings

Information is provided about each source, and the paper discusses the characteristics of current scholarship, and describes sources that contain unique scholarly contributions and quality reproductions.

Originality/value

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

Details

Reference Services Review, vol. 40 no. 4
Type: Research Article
ISSN: 0090-7324

Keywords

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Article

Waqar Ahmed, Muhammad Shahid Soroya and Ghulam Fareed Malik

The purpose of this paper is to study of services of front desk staff using SERVQUAL aims to measure the perception and expectations of the library users. The librarians…

Abstract

Purpose

The purpose of this paper is to study of services of front desk staff using SERVQUAL aims to measure the perception and expectations of the library users. The librarians, keeping in view the expectations will get an idea that how much the services should be improved while the users will have an idea that what they want, and what are they provided with. In additions, the difference between the perception and expectations of the male library users and female library users is explored to give an idea to the librarians that what dimension of the services they need to explore.

Design/methodology/approach

Quantitative research method was used to conduct this study. The SERVQUAL instrument was used to measure the levels of perception and expectation through a structured questionnaire at the five points Likert scale. The tool was used with the permission of the author Berry et al. (1985). All the libraries of affiliated medical college with the University of Health Sciences were the population for this study. Through random sampling technique, 20 questionnaires per medical colleges were filled by the students of medical colleges. In total, 202 questionnaires returned and were analyzed after data entry in Statistical Package for Social Science version 19.

Findings

Mean of the total respondents indicate that the improvement in all the five dimensions of the service quality is required as the expectations found to be higher in all the five dimensions as compared to the perceptions. Perceived values are higher among female library users, so the library front desk staff requires increasing the perceived values of male users through improving their services to male library users. While comparing the expectations between male and female users, the results indicate that male library users want more responsiveness and reliability from the staff.

Research limitations/implications

This study measures the perceptions and expectations of the student library users of the medical college affiliated with University of Health Sciences, Lahore. Only main libraries excluding the small departmental libraries are included in this study. This study can be generalized in other private medical colleges as well as other researchers can study further in their own environment.

Practical implications

The results indicate that the expectations are higher. Keeping in view, the librarians will work to meet the expectations of the users. The expectation of the female users are higher in tangibility and empathy dimensions, while the male users expect more in reliability, responsiveness and assurance dimensions. In short, all the results showed that the expectations were higher than the perceptions. Keeping this study in view, the librarians can improve their weak areas of front desk staff services to meet the expectations of the users.

Originality/value

It is the first study of its type to measure the service quality of front desk staff. The service quality of front desk staff is never been measured in medical colleges using SERVQUAL in Lahore. The results of this study provide the guidelines to satisfy library users. The difference between the perception and expectations provides librarians and library managers with a road map to develop the service quality of front desk staff to meet the expectation level of the user’s for their satisfaction. This study can be generalized to the medical colleges other than Lahore.

Details

Library Management, vol. 36 no. 1/2
Type: Research Article
ISSN: 0143-5124

Keywords

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