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1 – 10 of 115Karen Joe Laidler and Maggy Lee
This paper, aims to contribute to the wider project of understanding the production of knowledge about crime and justice and, “to cultivate and sustain a reflexive awareness about…
Abstract
Purpose
This paper, aims to contribute to the wider project of understanding the production of knowledge about crime and justice and, “to cultivate and sustain a reflexive awareness about the conditions under which such knowledge is (or is not) produced” (Loader and Sparks, 2012, p. 6). In reviewing the core issues and concerns about crime and control from the 1980s as articulated in these research dissertations, the authors seek to be self-reflexive about academic criminology as a field of enquiry in Hong Kong.
Design/methodology/approach
In this research, 209 dissertations, completed between 1988 and 2015, are categorized on the basis of the main subject or theme of investigation carried out by each of the research paper.
Findings and originality/value
This discussion is among the first and few attempts to look at the development of criminology in the Hong Kong China region and draws from the unique perspectives of practitioners – those working on the front lines – in their attempts to understand crime and its control with a criminological imagination.
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Serge-Lopez Wamba-Taguimdje, Samuel Fosso Wamba, Jean Robert Kala Kamdjoug and Chris Emmanuel Tchatchouang Wanko
The main purpose of our study is to analyze the influence of Artificial Intelligence (AI) on firm performance, notably by building on the business value of AI-based transformation…
Abstract
Purpose
The main purpose of our study is to analyze the influence of Artificial Intelligence (AI) on firm performance, notably by building on the business value of AI-based transformation projects. This study was conducted using a four-step sequential approach: (1) analysis of AI and AI concepts/technologies; (2) in-depth exploration of case studies from a great number of industrial sectors; (3) data collection from the databases (websites) of AI-based solution providers; and (4) a review of AI literature to identify their impact on the performance of organizations while highlighting the business value of AI-enabled projects transformation within organizations.
Design/methodology/approach
This study has called on the theory of IT capabilities to seize the influence of AI business value on firm performance (at the organizational and process levels). The research process (responding to the research question, making discussions, interpretations and comparisons, and formulating recommendations) was based on a review of 500 case studies from IBM, AWS, Cloudera, Nvidia, Conversica, Universal Robots websites, etc. Studying the influence of AI on the performance of organizations, and more specifically, of the business value of such organizations’ AI-enabled transformation projects, required us to make an archival data analysis following the three steps, namely the conceptual phase, the refinement and development phase, and the assessment phase.
Findings
AI covers a wide range of technologies, including machine translation, chatbots and self-learning algorithms, all of which can allow individuals to better understand their environment and act accordingly. Organizations have been adopting AI technological innovations with a view to adapting to or disrupting their ecosystem while developing and optimizing their strategic and competitive advantages. AI fully expresses its potential through its ability to optimize existing processes and improve automation, information and transformation effects, but also to detect, predict and interact with humans. Thus, the results of our study have highlighted such AI benefits in organizations, and more specifically, its ability to improve on performance at both the organizational (financial, marketing and administrative) and process levels. By building on these AI attributes, organizations can, therefore, enhance the business value of their transformed projects. The same results also showed that organizations achieve performance through AI capabilities only when they use their features/technologies to reconfigure their processes.
Research limitations/implications
AI obviously influences the way businesses are done today. Therefore, practitioners and researchers need to consider AI as a valuable support or even a pilot for a new business model. For the purpose of our study, we adopted a research framework geared toward a more inclusive and comprehensive approach so as to better account for the intangible benefits of AI within organizations. In terms of interest, this study nurtures a scientific interest, which aims at proposing a model for analyzing the influence of AI on the performance of organizations, and at the same time, filling the associated gap in the literature. As for the managerial interest, our study aims to provide managers with elements to be reconfigured or added in order to take advantage of the full benefits of AI, and therefore improve organizations’ performance, the profitability of their investments in AI transformation projects, and some competitive advantage. This study also allows managers to consider AI not as a single technology but as a set/combination of several different configurations of IT in the various company’s business areas because multiple key elements must be brought together to ensure the success of AI: data, talent mix, domain knowledge, key decisions, external partnerships and scalable infrastructure.
Originality/value
This article analyses case studies on the reuse of secondary data from AI deployment reports in organizations. The transformation of projects based on the use of AI focuses mainly on business process innovations and indirectly on those occurring at the organizational level. Thus, 500 case studies are being examined to provide significant and tangible evidence about the business value of AI-based projects and the impact of AI on firm performance. More specifically, this article, through these case studies, exposes the influence of AI at both the organizational and process performance levels, while considering it not as a single technology but as a set/combination of the several different configurations of IT in various industries.
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The purpose of this paper is to offer an insider account of the establishment of Hong Kong University (HKU’s) Master of Social Sciences in Criminology.
Abstract
Purpose
The purpose of this paper is to offer an insider account of the establishment of Hong Kong University (HKU’s) Master of Social Sciences in Criminology.
Design/methodology/approach
The paper is biographical in approach, based on the author’s recollections and departmental documentation relating to the establishment of the MSocSc criminology degree.
Findings
The author argues that for all the practical complications, a distinctive criminological tradition was forged in the early years that has had a lasting influence. The paper concludes by considering the challenges faced by criminology in contemporary Hong Kong.
Originality/value
The paper provides an account of the origins and development of academic criminology in Hong Kong.
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The purpose of this paper is to study whether the controversy because of brand crisis based on quality had any impact on consumer brand equity, brand image, brand reliability…
Abstract
Purpose
The purpose of this paper is to study whether the controversy because of brand crisis based on quality had any impact on consumer brand equity, brand image, brand reliability, brand perception of quality, perceived value, brand sentiments and purchase behavior.
Design/methodology/approach
The research methodology consisted of two types of data: primary and secondary data. The secondary research consisted of social media brand sentiments and financial analysis. The primary research focused on perception study of brand quality, consumer brand equity, brand reliability, brand image, purchase and brand switch behavior.
Findings
Maggi used social media extensively to address the issue and re-build the brand reliability and confidence among its users. Communication strategy adopted by focusing on the past experience of consumers and using them as a spokesperson generated a positive sentiment towards the brand under crisis.
Research limitations/implications
While Maggi suffered the backlash because of the controversy across the length and breadth of India and was banned in a number of states, the author could conduct the primary research only in one city of the state of Maharashtra, Mumbai. The effectiveness of the survey was impacted because of the geographic limitations the author faced while collecting the responses. The survey would have definitely been more effective, with responses collected from different states and with more number of respondents. Fishbein is very old, from the 1980s, even though this theory has met the test of time. Application of the effect of experiences on experiential perceptions and how this influences value through networking could have been used to explain the same.
Practical implications
An important implication of this paper’s findings for practice, therefore, is that brands should incessantly strive to maintain the consumers’ level of trust, as it is essential for the preservation of the brand equity after a crisis. Crisis-stricken brands should safeguard their reputations from the negative effects of crises. It is even more important for any brand to act appropriately when the cause of the crisis is attributed to its actions and processes. Managers have to address the quality of products in case of brand crisis for restoring trust, image and reliability in the brand. Right type of communication to right targeted consumers will help in the restoration of the image, trust on the brand and bring back loyal customers. Managers have to build brand equity on a regular basis, as a strong brand can recover faster as seen from this paper.
Originality/value
This paper helps to upgrade the knowledge and understanding of the impact of the controversy on brand equity and image and how the crisis management strategy can be adopted to regain the mind share and equity. This paper will help the brands in the future to know how a crisis can be managed efficiently by drawing a cue from the strategies implemented by Maggi.
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Hoi Kam Quinnci Wong, Elana Chan, Tak Ming Charles Chan, Yung Li and Ming Ki Henry Wan
This paper aims to examine the forms and experiences of victimization of foreign domestic helpers (FDHs) in Hong Kong, the effects of victimization on FDHs and FDHs’ coping…
Abstract
Purpose
This paper aims to examine the forms and experiences of victimization of foreign domestic helpers (FDHs) in Hong Kong, the effects of victimization on FDHs and FDHs’ coping strategies.
Design/methodology/approach
The main findings are based on semi-structured interviews with a sample of 12 FDHs in Hong Kong.
Findings
The findings uncovered a continuum of violence ranging from relatively mundane abuses on an everyday basis to acute events at the time of termination. Some respondents also experienced secondary victimization from police and/or pending criminal justice proceedings after contract termination.
Research limitations/implications
Victimization exerted significant adverse physical and psychological effects on FDHs in our study. Nevertheless, contrary to common assumptions about FDHs as passive victims, our findings suggest that some FDHs experienced a degree of empowerment, as they found ways to cope with their difficulties by individualized and social strategies depending on the degree of victimization and the resources available.
Originality/value
The findings suggest there is an urgent need to review the existing laws and policies that, at best, are ineffective and, at worst, create far more problems than they solve.
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Huda Khan, Richard Lee and Larry Lockshin
The common market practice by foreign marketers is to sell their brands in standard or localised packaging or sometimes both in the context of Pakistan. By examining the…
Abstract
Purpose
The common market practice by foreign marketers is to sell their brands in standard or localised packaging or sometimes both in the context of Pakistan. By examining the differential influence of standard (Western) and local (Urdu) packaging on Pakistani consumers’ perceptions and choice under conspicuous and inconspicuous situations, this study aims to examine whether the localisation strategy is effective or even necessary.
Design/methodology/approach
A pre-test first identified suitable products and brands. The main survey was conducted using convenience sampling in popular shopping precincts of the Lahore district in 2015. Participants first rated the packaging of hedonic and utilitarian products. After rating the packaging likeability, the respondents were asked to assume the two consumption situations. Their choice of standard versus local packaging under conspicuous and inconspicuous consumption situations for the same brand was recorded.
Findings
Overall, findings suggest that for hedonic products, localisation is not an effective strategy particularly for well-known Western brands such as M&M’s. For utilitarian products, packaging localisation does not render a Western brand more competitive as consumers did not like one packaging type over the other. Mode of consumption did not change the preference for standard packaging in case of hedonic products, whereas in case of utilitarian products, the mode of consumption did moderate the results for the choice of packaging; standard packaging is chosen more often under conspicuous a situation but not under an inconspicuous situation.
Research limitations/implications
The findings of this research show that indiscriminately localising the packaging of any products as they enter foreign markets may not be the most effective strategy for international marketers.
Originality/value
This is first study to question the common market practice of packaging localisation and investigate the differential effects of standard versus local packaging of foreign products on consumers’ perceptions and choice under varying consumption modes.
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Sunaina Kapoor, Saikat Banerjee and Paola Signori
The role of retailers in influencing consumer attitude during a brand scandal is quite complex, as retailers are in direct contact with both marketers and consumers. The purpose…
Abstract
Purpose
The role of retailers in influencing consumer attitude during a brand scandal is quite complex, as retailers are in direct contact with both marketers and consumers. The purpose of the exploratory research is to propose a theoretical model to capture the influences retailers exercise on consumers during brand scandals.
Design/methodology/approach
A qualitative approach has been adopted in the study. The study employs the grounded theory approach on the data collected by conducting in-depth interviews with 25 retailers.
Findings
Four contextual conditions and six behavioral antecedents of the retailer's role in the context of the brand scandal were identified. Then, the study finds that companies tend to follow two broad approaches during a brand scandal to address retailers' queries and apprehensions. On these bases, the study proposes a six-pronged typology to better understand retailers' role in shaping consumers' brand perception.
Originality/value
Existing literature has not paid adequate attention to this aspect of retailers' role in influencing consumer choices during brand scandal. To the best of the authors' knowledge, there is no prior research which investigates the role and influence of retailers in shaping consumer attitude during brand scandals. It is important to underline that the current research advocates retailers' significant role during a performance-based brand scandal. Specifically, the authors explored a health-related defective scandal of a well-known food brand. In addition, the study focuses on traditional grocery retailers, which already have special relationships with their consumers. Based on retailer perspectives, the authors' contribution is also updating the discussion of branding theory in case of scandals. The identified variables and constructs may be used for empirical investigation on the role of retailers in shaping consumer attitudes toward the scandalized brand.
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This paper aims to understand the role that money plays in polygamous marriages among the Hui ethnic group in Northwest China.
Abstract
Purpose
This paper aims to understand the role that money plays in polygamous marriages among the Hui ethnic group in Northwest China.
Design/methodology/approach
This study conducted in-depth interviews, focus group discussions and observations based on snowball sampling of individuals who voluntarily agreed to participate from June to December 2010, and during the summer of 2011, in Qinghai in Northwest China. Follow-up interviews and observations were conducted in 2015.
Findings
This study examines how love and money intersect and work together to sustain the participants’ polygamous marriages. The study concludes that material desires unite love with money to make love consumable. With the help of money, love between the sexes is transformed into desirable consumption through economic activities associated with leisure, gift giving and religious beliefs to articulate individualism
Originality/value
This study is the first to explore money’s role in the experience of polygamy among the Hui ethnic group in China.