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This study aims to examine the relation between the purchase intention of Peruvian maca and each of the following variables: Peru’s country image, maca’s product image, Peru’s country familiarity and maca’s product familiarity.

To compile primary information, a survey of closed questions was applied to students in two countries with different levels of familiarity with Peru: France and the USA.

There is a direct association between the studied variables in the cases where the foreign consumer has a high familiarity with Peru. Similarly, there is a positive association between maca’s product image, Peru’s country familiarity and maca’s product familiarity with the consumer purchase intention of maca from Peru in the cases where the consumer has low familiarity with Peru.

The characteristics of the sample did not allow to analyze the purchase intention according to gender, age and socioeconomic level.

This study provides innovative insights to design international marketing strategies for Peruvian maca entrepreneurs and export promotion policies to policymakers, to support them to overcome the increase of the global competitive environment of maca.

The paper helps maca producers and exporters to develop international marketing strategies to position their maca products in markets with high or low familiarity with Peru.

The uniqueness of this paper is based on the study of the purchase intention of agricultural products such as maca, which is a developing product available in Peru.

Coordination between military and civilian agencies has previously been found to be a significant issue that affects the efficiency of multi‐agency system responses to large‐scale emergencies. The purpose of this article is to present the findings derived from a case study focussing on the problems that abound when the military attempts to work with civilian organisations.

An integrated framework of human factors methods was used to analyse a Military Aid to the Civilian Authorities training exercise, involving the army and seven other responding agencies.

A range of factors that hinder coordination between agencies during multi‐agency emergency responses were identified. Potential solutions for removing these barriers and augmenting coordination levels are proposed.

This research suggests that much further work is required in training and designing multi‐agency response systems and procedures in order to optimise coordination between responding agencies.

This article presents the first attempt to apply structured, theoretically underpinned human factors methods, to understand the problems that abound when the military works with civilian agencies during large‐scale emergency responses.

The essential characteristic of a system is the interaction of its parts. Consequently the individual improvement in the performance of its parts taken separately, although necessary, does not assure the overall improvement of its performance. A determinant factor of this performance is how well the different parts of the system fit together. In an urban mobility system we can distinguish three levels of planning and control with different organisational requirements and functional roles. The strategic level, where the political objectives of the system are defined as an answer to the stakeholders, the tactical level, where the previous objectives are translated into operational specifications, and the operational level, where transport happens and the contact with the customer effectively takes places. The present work presents the structure of a total quality management model that should serve as a basic framework for the planning and control of the urban mobility system.

Local development is becoming increasingly dependent on the tourism industry, especially in fragile contexts such as islands, where tourism makes it possible to overcome, at least in part, the obstacles linked to geo-morphological characteristics. The relevance of the sector for the economy is documented by the international literature and underscored in various studies (Balaguer & Cantavella-Jorda, 2002; Croes & Vanegas Sr, 2008; Dritsakis, 2004; Durbarry, 2004; Eugenio-Martin, Martin-Morales, & Sinclair, 2008; Eugenio-Martin, Morales, Scarpa, 2004; Hazari & Sgro, 1995; Maloney & Montes Rojas, 2005; Pigliaru & Lanza, 2000; Sequeira & Maçãs Nunes, 2008), which explain why tourism is attributed a leading role and even recognized as a driving force for the local economy. It is capable of creating new economic opportunities, especially, as mentioned, for island contexts, and even more so for those of modest size, which require special attention given the specific characteristics that distinguish them from the mainland. Islands are, indeed, a unique cluster despite belonging to individual states, and, being located in different regions of the world and featuring different stages of economic development and tourism, they are the beneficiaries of development policies focused on the economy of services and culture. This is essentially due to reasons linked to specific territorial features in terms of morphology and geographical location, primarily associated with the condition of isolation from the mainland. The result is a particular condition that characterizes them both materially, with effects on transport and logistics, and therefore on their economic and production autonomy, and ideally, i.e. in relation to the place that islands have in the collective imagination. They are associated with the desire to escape, to get in touch with nature, to slow down the pace and break patterns, and to attract a large number of visitors who, however, are concentrated mainly during the summer months. This leads to many difficulties and has several implications, in terms of pressure and quality, and requires careful management from very early on, from the stage of discovery of the destination by the first tourists, in order to guide development by limiting the drawbacks.

In these extracts from the inaugural Henry Hawkins Annual Lecture, Professor Peter Beresford, Professor of Social Policy at Brunel University, challenges the unthinking use of cliché and empty concepts by professionals and suggests that more effort is needed if we are going to get mental health services on track. The Henry Hawkins Lecture was organised by national mental health charity MACA (the Mental After Care Association) on Wednesday 24 October 2001, at the Gibson Hall in the City of London.

This chapter investigates how small- and medium-sized enterprises and large firms decide the sourcing strategies to explore and exploit. This study adopts a qualitative methodology and reports on the insights derived from interviews with 35 companies and 2 experts. A series of propositions are derived, and these propositions are used to propose a height–distance view of exploration and exploitation. The implications for theory and managerial practice are presented in the concluding remarks.

Lean approach has overcome the boundaries of the automotive and manufacturing industry and has achieved many different sectors of the economy, including services. In this context, this paper aims to investigate the applicability of value stream mapping (VSM) tool in processes of the oil and gas chain. Also, this paper investigates if there is a specific framework currently being used by organizations belonging to this chain to map the value stream of its processes.

A detailed systematic review of the literature is done by using a set of relevant keywords based on peer-reviewed journal articles and conference papers available in the Scopus database, analyzing data from 2012 to 2017. Content analysis methodology involving a four-step process (identification, screening, eligibility and inclusion) suggested by Moher et al. (2009) was adopted for this study.

The number of studies in literature on VSM applicability to the oil and gas chain processes is low when compared to studies regarding the application of lean tools and methods in general in this area. Also, there is no specific framework that has been used by the oil and gas chain companies to carry out the VSM, which is a research gap that can be further explored.

Sample size for this research consists of 42 studies, thereby limiting the generalizability of the research studies. However, the analysis presented in this paper was based only on Scopus database, which is a remarkable and broad base, which provided robustness to the data found.

Practicing managers of oil and gas chain who are planning to transform their processes can use the VSM for it. Researchers can explore the research gap found in this study and develop a specific framework to implement VSM in the oil and gas chain processes.

This is the first paper to evaluate the VSM tool applicability to the oil and gas chain processes based on an systematic literature review and understand if this is possible and if there is a specific framework to carry out this task.

The aim of this study is to look into the factors that influence the level of ethics and integrity in Malaysian public sector.

This study uses a quantitative approach by delivering 128 questionnaires to Federal Chief Integrity Officers (CIOs), of which 83 were received and usable. The data were analysed using multiple regression analysis and descriptive statistics.

The quality of CIO in terms of competency, work performance and ethical climate has significant impact on the level of ethics and integrity. According to the study, having certified CIOs who can effectively perform their function and promote and nurture a transparent ethical climate are critical for the Malaysian Federal government to maintain a high level of ethics. Employees who have a high level of ethics are more likely to stay with the organization.

In addition, this study will assist policymakers in taking the required actions to strengthen public sector integrity practices for the establishment of a more dependable and efficient government in Malaysia.

This study addresses a gap in the Malaysian public sector’s level of ethics and integrity.