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Article
Publication date: 1 June 2015

Samuel Danjuma Wapwera, C. O. Egbu, A. G. Parsa and G. M. Ayanbinpe

– This paper aims to assess the Jos Plateau Tin-mining region as an abandoned mine area being used for housing development with a view to make recommendations.

Abstract

Purpose

This paper aims to assess the Jos Plateau Tin-mining region as an abandoned mine area being used for housing development with a view to make recommendations.

Design/methodology/approach

Utilising secondary data, which maps out ten different locations in the region, this paper highlights the level of radioactive substances (X-ray, beta and gamma rays) and the presence of heavy metals in the environment, abandoned mines, home for the people as well as housing development within a derelict region. Face-to-face interviews were conducted with heads of selected settlement within the Jos Plateau Tin-mining region.

Findings

Subsequent analysis shows that the radioactive substances exceed the international standards and therefore have a serious impact on the health of the local population who reside in the affected area. This is particularly significant as people use the contaminated soil as a basic material for their homes as well as farming and food production.

Research limitations/implications

With overpopulation of neighbouring city and rising house prices, an increasing number of people have moved to the Tin-mining areas often without any knowledge about the perils of contaminated soil. At the same time, the planning authority has no presence in the affected area, as it falls outside its jurisdiction.

Practical implications

However, there is an urgent need to address this problem and prevent people from moving to this area, otherwise this would become a serious long-term human catastrophe.

Social implications

Drawing from international experience, the paper argues that it is possible to develop housing in former Tin-mining areas but require careful remediation and engagement by the public and private sector.

Originality/value

The discussion in this paper makes a case for appropriate physical planning measure as people build their homes on the abandoned Tin-mining areas, with the presences of heavy metals and radioactive substances which are dangerous to human health where the governments have not made provision to address the problem. It is a bridge linking a previous paper on the environment and now consideration on housing/home which together form part of an ongoing PhD research “A potential application of spatial planning in Jos, Nigeria”.

Details

International Journal of Housing Markets and Analysis, vol. 8 no. 2
Type: Research Article
ISSN: 1753-8270

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Article
Publication date: 15 April 2019

Lieve Josée Hoeyberghs, Emily Verté, Dominique Verté, Jos M.G.A. Schols and Nico De Witte

Psychological frailty adds most to overall feelings of frailty, but is often neglected, although meaning in life is important for psychological well-being. The purpose of…

Abstract

Purpose

Psychological frailty adds most to overall feelings of frailty, but is often neglected, although meaning in life is important for psychological well-being. The purpose of this paper is to explore the sources of meaning in life within psychologically frail older people.

Design/methodology/approach

Data (n= 16,872) generated from the Belgian Ageing Studies were collected, using the Comprehensive Frailty Assessment Instrument and the Sources of Meaning Profile (SOMP-R) instrument. Psychometric properties of the SOMP-R were explored using factor and reliability analysis and one-way-ANOVA analysis were used to asses mean differences.

Findings

Financial security, meeting basic needs and personal relations play an important role as sources of meaning in life. Moreover, the SOMP-R showed excellent psychometric properties.

Research limitations/implications

Due to the cross-sectional design of this study, evolution in time and causal links could not be assessed.

Practical implications

The findings of this study emphasize that sources of meaning in life are relevant and can be assessed using the SOMP-R upon which individually tailored care plans can be developed. The results show that, meaning in life as such plays an important role for psychologically frail older people. As a consequence, this offers insights to support these older people. Caregivers and policymakers might therefore take these results into account. Guarantee and/or follow up a frail individual’s financial security, assessing and enabling one’s personal relationships and meeting their basic needs are very important when taking care of psychologically frail older individuals.

Social implications

Besides the practical implications, the social inclusion of psychologically frail older people seems to be relevant.

Originality/value

To the best of the authors’ knowledge, the association between meaning in life and psychological frailty in later life is not yet investigated. Further the findings of this study emphasize that sources of meaning in life are relevant and can be assessed using the SOMP-R upon which individually tailored care plans can be developed.

Details

Working with Older People, vol. 23 no. 2
Type: Research Article
ISSN: 1366-3666

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Article
Publication date: 22 September 2017

Anand Kumar Jaiswal and Jos G.A.M. Lemmink

The purpose of this paper is to examine the superiority of comparative evaluation or relative attitudinal measurement approach in which the respondent evaluates one object…

Abstract

Purpose

The purpose of this paper is to examine the superiority of comparative evaluation or relative attitudinal measurement approach in which the respondent evaluates one object with direct comparison with other objects. The study uses comparative and non-comparative approaches to examine the effects of service quality, value, and customer satisfaction on attitudinal loyalty in a service setting.

Design/methodology/approach

The study uses the data collected from the survey of 300 customers of two large Indian banks.

Findings

The results provide partial support to the superiority of the comparative evaluation over non-comparative evaluation. Additionally, results indicate that service quality positively affects customer value, and both service quality and customer value have a direct positive effect on customer satisfaction. Customer satisfaction drives attitudinal loyalty which in turn leads to customers’ willingness to pay more.

Research limitations/implications

In the study, two banks were used for comparative evaluation. Since consumers’ consideration set can consist of more than two alternatives, future studies can include more than two objects.

Practical implications

Non-comparative measurements do not always adequately explain customer loyalty and superior performance of firms. This could potentially lead to misinterpretations of effects of service quality improvement programs and thus sub-optimal management decisions. Managers should use comparative evaluation approach for measuring marketing variables wherever possible.

Originality/value

Although the use of comparative evaluation is suggested in the literature (Dick and Basu, 1994), extant research has not systematically examined its superiority over non-comparative evaluation. This study empirically tests the comparative evaluation approach against the non-comparative approach by examining a comprehensive model involving the interrelationships among service quality, value, customer satisfaction, and their impact on attitudinal loyalty and willingness to pay more.

Details

Marketing Intelligence & Planning, vol. 35 no. 7
Type: Research Article
ISSN: 0263-4503

Keywords

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Article
Publication date: 18 June 2019

Werner H. Kunz, Kristina Heinonen and Jos G.A.M. Lemmink

Service technologies are transforming the business landscape rapidly. This paper aims to explore the current scope of research in regard to emerging service technologies…

Abstract

Purpose

Service technologies are transforming the business landscape rapidly. This paper aims to explore the current scope of research in regard to emerging service technologies by comparing the content of articles in academic journals with practitioner-oriented publication outlets.

Design/methodology/approach

A total of 5,118 technology-related articles from service journals, service conferences, business journals and business magazines are analyzed. Text-mining on abstracts is used for the thematic and semantic analysis. Common research themes and their relationships are depicted in a two-dimensional structured network. Further, the sample is analyzed regarding various technologies mentioned in the Gartner Hype Cycle.

Findings

The paper reveals differences in academic and business perspectives in regard to service technologies. In comparison to business journals, scientific service research is more focused on customer-related aspects of technology. Service research has a less concrete focus on technology than in business publications. Still, service conference articles show a broader scope of emerging service technologies than academic journal articles.

Research limitations/implications

Scientific research should focus on more concrete service technologies. Business magazines serve as a good source for that and the paper identifies several promising new technology fields.

Practical implications

Although business magazines cover significantly more concrete service technologies, they miss the integrated perspective that academic articles usually offer. Academia can help business to better align concrete technologies with different internal and external perspectives.

Originality/value

This paper serves as an introduction to the special issue Future Service Technologies. Additionally, a quantitative study of recent service technology research serves as a reality check for academic researchers on business reality and provides research and practical recommendations.

Details

Journal of Services Marketing, vol. 33 no. 4
Type: Research Article
ISSN: 0887-6045

Keywords

Content available
Article
Publication date: 18 June 2020

Michelle M.E. Van Pinxteren, Mark Pluymaekers and Jos G.A.M. Lemmink

Conversational agents (chatbots, avatars and robots) are increasingly substituting human employees in service encounters. Their presence offers many potential benefits…

Abstract

Purpose

Conversational agents (chatbots, avatars and robots) are increasingly substituting human employees in service encounters. Their presence offers many potential benefits, but customers are reluctant to engage with them. A possible explanation is that conversational agents do not make optimal use of communicative behaviors that enhance relational outcomes. The purpose of this paper is to identify which human-like communicative behaviors used by conversational agents have positive effects on relational outcomes and which additional behaviors could be investigated in future research.

Design/methodology/approach

This paper presents a systematic review of 61 articles that investigated the effects of communicative behaviors used by conversational agents on relational outcomes. A taxonomy is created of all behaviors investigated in these studies, and a research agenda is constructed on the basis of an analysis of their effects and a comparison with the literature on human-to-human service encounters.

Findings

The communicative behaviors can be classified along two dimensions: modality (verbal, nonverbal, appearance) and footing (similarity, responsiveness). Regarding the research agenda, it is noteworthy that some categories of behaviors show mixed results and some behaviors that are effective in human-to-human interactions have not yet been investigated in conversational agents.

Practical implications

By identifying potentially effective communicative behaviors in conversational agents, this study assists managers in optimizing encounters between conversational agents and customers.

Originality/value

This is the first study that develops a taxonomy of communicative behaviors in conversational agents and uses it to identify avenues for future research.

Details

Journal of Service Management, vol. 31 no. 2
Type: Research Article
ISSN: 1757-5818

Keywords

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Article
Publication date: 1 March 1993

Paintman

New progressing cavity pumps are able to handle high‐viscosity, high solids‐content materials for use in pumping pigmented paints, heavy pigment slurry, oil pastes…

Abstract

New progressing cavity pumps are able to handle high‐viscosity, high solids‐content materials for use in pumping pigmented paints, heavy pigment slurry, oil pastes, flushes, varnishes and printing colours. Output capacities range from 0.022 to 2150 gpm, and have pressure capabilities up to 1000 psi.

Details

Pigment & Resin Technology, vol. 22 no. 3
Type: Research Article
ISSN: 0369-9420

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Article
Publication date: 8 November 2011

S.D. Wapwera, Ali Parsa and Charles Egbu

The purpose of this paper is to identify and analyse the methods of housing finance adopted by the low income and informal groups in Nigeria.

Abstract

Purpose

The purpose of this paper is to identify and analyse the methods of housing finance adopted by the low income and informal groups in Nigeria.

Design/methodology/approach

A survey of 300 households in selected areas (low‐income/informal) of Jos Metropolis, Nigeria, was carried out, concerning the methods of housing finance used for building and home improvement.

Findings

The survey showed that 75 per cent of the households utilized traditional methods of financing and 25 per cent using modern methods.

Research limitations/implications

Based on data collected from the survey, the research serves as a basis for further research into traditional methods of housing finance in developing countries.

Practical implications

The analysis of traditional financing methods highlights the range and structure of the traditional methods of financing in operation in informal and low income areas of Jos Metropolis, Nigeria. For example, informal and customary/traditional methods (Esusu/Asusu, Age grade association, Men's Revolving Loan Association, Social club contribution among others), of financing appear to be very effective housing finance methods.

Social implications

The paper shows that In the absence of formal institutional financing methods, strengthening the community‐based social network through formalisation and empowerment for housing finance becomes vital.

Originality/value

It is argued that it is possible to utilise and formalise these traditional methods of housing finance, in order to enhance access to finance for housing development in low‐income urban areas in developing countries.

Details

Journal of Financial Management of Property and Construction, vol. 16 no. 3
Type: Research Article
ISSN: 1366-4387

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Article
Publication date: 1 March 2012

Sander Lenferink, Jos Arts, Taede Tillema, Marcelle van Valkenburg and Roel Nijsten

Traditionally, in the Netherlands, the procurement procedure for infrastructure does not start until the public decision-making procedure is fully completed. In the new…

Abstract

Traditionally, in the Netherlands, the procurement procedure for infrastructure does not start until the public decision-making procedure is fully completed. In the new procurement strategy, early contractor involvement is applied by carrying out the procurement procedure and the public planning procedure simultaneously. This article explores the first experiences and lessons learned with early contractor involvement in four Dutch infrastructure projects. It can be concluded that the new strategy adds value in terms of time gains, improved project control and more innovative solutions. However, to optimize early contractor involvement, the differences between the competitive procurement procedures and the open, cooperative public planning procedures need to be bridged.

Details

Journal of Public Procurement, vol. 12 no. 1
Type: Research Article
ISSN: 1535-0118

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Article
Publication date: 19 October 2015

Jeroen F.J. Bleijerveld, Dwayne D. Gremler and Jos G.A.M. Lemmink

Brand alliances take various forms, yet academic research has not investigated how value spillovers differ between partners. The purpose of this paper is to address…

Abstract

Purpose

Brand alliances take various forms, yet academic research has not investigated how value spillovers differ between partners. The purpose of this paper is to address psychological mechanisms to uncover consumers’ perceptions of a service alliance when a strong service brand partners with a weak one.

Design/methodology/approach

An experiment used a 2 (perceived value of parent brand X: high vs low)×2 (perceived value of parent brand Y: high vs low)×2 (alliance contribution: equal vs unequal) full-factorial between-subjects design.

Findings

Service alliance value is maximal when both parent brands have high perceived value but is lowest when both are of low perceived value. When their perceived value varies, the alliance value approximates the higher rather than the lower value parent. This effect increases with the relative size of a parent brand’s contribution to the alliance service. Alliances also enhance perceptions of the value of each parent brand.

Practical implications

In an alliance between a strong and a weak service brand, the strong brand lifts the alliance, and consumers perceive high value. Companies should avoid service alliances with weaker brands that make major contributions.

Originality/value

This study investigates how value spillovers vary across different forms of service alliances. Moreover most alliance research focusses on products while services (such as education) are more involved in alliances than ever.

Details

Journal of Service Management, vol. 26 no. 5
Type: Research Article
ISSN: 1757-5818

Keywords

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Article
Publication date: 14 September 2015

Nancy V. Wuenderlich, Kristina Heinonen, Amy L. Ostrom, Lia Patricio, Rui Sousa, Chris Voss and Jos G.A.M. Lemmink

The purpose of this paper is to craft a future research agenda to advance smart service research and practice. Smart services are delivered to or via intelligent objects…

Abstract

Purpose

The purpose of this paper is to craft a future research agenda to advance smart service research and practice. Smart services are delivered to or via intelligent objects that feature awareness and connectivity. For service researchers and managers, one of the most fascinating aspects of smart service provision is that the connected object is able to sense its own condition and its surroundings and thus allows for real-time data collection, continuous communication and interactive feedback.

Design/methodology/approach

This article is based on discussions in the workshop on “Fresh perspectives on technology in service” at the International Network of Service Researchers on September 26, 2014 at CTF, Karlstad, Sweden. The paper summarizes the discussion on smart services, adds an extensive literature review, provides examples from business practice and develops a structured approach to new research avenues.

Findings

We propose that smart services vary on their individual level of autonomous decision-making, visibility and embeddedness in objects and customer lives. Based on a discussion of these characteristics, we identify research avenues regarding the perception and nature of smart services, the adoption of smart services, the innovation through smart services as well as regarding the development of new business models.

Originality/value

Smart services is a new emerging topic in service marketing research, their implications on organizations, customers and the service landscape have not been fully explored. We provide a fresh perspective on service research by characterizing relevant aspects of smart service that will stimulate fruitful future research and advance the understanding and practice of smart services.

Details

Journal of Services Marketing, vol. 29 no. 6/7
Type: Research Article
ISSN: 0887-6045

Keywords

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