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The purpose of this paper is to explore the rationale and the development of the Global Interlending & Verification Enquiry Service (GIVES), which is evolving at a major academic research library in the USA.

Access problems and bibliographic challenges are described, as is the devising of various solutions in the development of the service. Based on an extremely rich collection of foreign language materials, and modeled after the highly successful Slavic Reference Service, this project works to provide materials in many languages to users through detailed and comprehensive searches conducted on an individual basis, drawing on a wide variety of bibliographic resources and catalogs in various formats.

The challenges facing GIVES staff in assisting users with their ILL/DD requests are of three kinds: bibliographic, linguistic, and organizational. Thanks to conventions of bibliography and cataloging that cross all linguistic boundaries, and to the judicious use of GIVES' many bilingual dictionaries, and to GIVES' online Guide, but most of all to the rigorous bibliographic training received by GIVES staff, it is quite possible for a staff member to successfully handle a request with only the scantiest knowledge of the relevant language. The essential elements to the success of this project include expertise, cooperation and, of course, funding.

Materials in less‐commonly taught languages present challenges to many libraries in the USA. These challenges are increased when users attempt to access these materials through interlibrary loan and document delivery. The paper describes GIVES, an invaluable resource available at the University of Illinois at Urbana‐Champaign to help libraries meet these challenges.

This article presents an overview of the historical development of information security policies promulgated by a variety of governments and agencies. After a brief history of the development of government technology policy in the electronic age, and a review of the possible cyber‐security threats to today's military and civilian populations, policy documents from the organization for economic co‐operation and development, the European Union, and the USA are described and compared. Analysis of the policy documents shows some similarities in the manner by which national and supra‐national political agencies are reacting to the threat of cyber‐attack. The paper alerts the library community to possible compromise in the systems with which we work, and provides some understanding of the process by which the government is reacting to threats. It concludes by encouraging the librarian to become more actively involved and informed concerning the development of government policies in this area.

The purpose of this article is to report on sessions presented at QQML 2013.

The approach is an informal review of sessions attended.

This conference report includes the author's brief notes after attending various sessions.

This is an original conference report written after attendance at QQML.

conference held in Dubrovnik, May 2004, which had the dual theme of human information behaviour and competences for digital libraries.

Discusses the papers presented at the Fifth World Conference on Continuing Professional Development for the Library and Information Professions organised by the Round Table on Continuing Professional Development of IFLA held August 2002. They included theoretical discussions, research reports, descriptions of best practice, case studies, project evaluations and state‐of‐the‐art reviews presented by library and information professionals.

The purpose of this paper is to provide a review of the most recent literature concerning document supply and related matters.

The approach is based on the reading of over 150 journals as well as monographs, reports and web sites.

Electronic books remain a minority market but the literature at least remains optimistic and readers are improving in quality and acceptability. Open access continues to grow but with continuing and widely differing views on its impact. Recent mandating decisions will mean a step change in both the creation and the growth of institutional and subject repositories. Increasing concerns are being expressed about the monopolistic implications of Google and there are some stout counter‐arguments. A number of interesting articles on document supply show it to be in robust health.

The paper represents a useful source of information for librarians and others interested in document supply and related matters.