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In designing consultant‐driven management development interventions, personality issues typically are viewed as moderating variables, if they are considered at all. Reports on two “action‐research” oriented, team‐building interventions, based on Jungian theory as operationalized by the Myers‐Briggs Type Indicators. Illustrates the often overlooked importance of personality issues as an important precondition to successful management development efforts.

Management consultants and the managers they advise face a growing dilemma: they have few skills and generally no training in identifying potentially violent employees, and yet, managers and their company are likely to be held liable for the violent acts of employees because when employees have been killed by co‐workers, victims’ survivors have filed ‐ and won ‐ premises‐liability lawsuits against employers. When concerned consultants or managers seek to understand the growing phenomenon of workplace violence, the academic‐ and practitioner‐oriented literature offers little more than news‐oriented accounts. In an attempt to provide insights into the area of workplace violence, provides two case histories that offer anecdotal‐based insights. The two cases describe the steps used at two different employers when confronted with a potential for employee violence in the workplace.

Specific types of dysfunctional work behaviours form an identifiable pattern that can be uncovered through a needs analysis and addressed by a multi‐dimensional, five‐step developmental effort. Includes a framework for these behaviours, an outline development intervention, a case study and recommendations for further action.

Purpose: We critically examine the idea of neurodiversity, or the uniqueness of all brains, as the foundation for the neurodiversity movement, which began as an autism rights movement. We explore the neurodiversity movement's potential to support cross-disability alliances that can transform cultures.

Methods/Approach: A neurodiverse team reviewed literature about the history of the neurodiversity movement and associated participatory research methodologies and drew from our experiences guiding programs led, to varying degrees, by neurodivergent people. We highlight two programs for autistic university students, one started by and for autistics and one developed in collaboration with autistic and nonautistic students. These programs are contrasted with a national self-help group started by and for stutterers that is inclusive of “neurotypicals.”

Findings: Neurodiversity-aligned practices have emerged in diverse communities. Similar benefits and challenges of alliance building within versus across neurotypes were apparent in communities that had not been in close contact. Neurodiversity provides a framework that people with diverse conditions can use to identify and work together to challenge shared forms of oppression. However, people interpret the neurodiversity movement in diverse ways. By honing in on core aspects of the neurodiversity paradigm, we can foster alliances across diverse perspectives.

Implications/ Values: Becoming aware of power imbalances and working to rectify them is essential for building effective alliances across neurotypes. Sufficient space and time are needed to create healthy alliances. Participatory approaches, and approaches solely led by neurodivergent people, can begin to address concerns about power and representation within the neurodiversity movement while shifting public understanding.

This chapter introduces the role that libraries have played in the struggle for equity and access for people with disabilities. It explores the historical evolution of the library and its service to patrons with disabilities and the significance that the now dominant role of the Internet and digital library resources hold in the realm of equal access to information and resources.

We introduce the three sections in this book beginning with libraries and their service and engagement of patrons with disabilities, continuing with a discussion of the accessibility of digital library resources, and concluding with a discussion of international laws and policies that relate to libraries and digital inclusion.

The Internet and related information and communication technologies have offered libraries around the world many new opportunities to support and extend their activities to support accessibility and inclusion of people with disabilities. The structure of this book and its case studies provide inspiration for libraries and librarians that seek to expand the inclusion of their libraries and the communities that they support.

This chapter introduces a book that is intended to provide best practices and innovative ideas to share amongst libraries, while publicizing the contributions of libraries in promoting social inclusion of and social justice for people with disabilities to those in the library community, and helping libraries to better articulate their contributions in these areas to disability groups, funders, policymakers, and other parts of their communities.

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the twenty‐second to be published in Reference Services Review, includes items in English published in 1995. After 21 years, the title of this review of the literature has been changed from “Library Orientation and Instruction” to “Library Instruction and Information Literacy,” to indicate the growing trend of moving to information skills instruction.

This chapter explores the historical and evolving relationship between human rights, social justice, and library support of these efforts through physical and digital access, as well as relevant legal frameworks.

We explore the connection between libraries, technology, human rights, and social justice. The human rights and social justice functions of libraries are descriptive of what libraries have become in the age of the Internet. Many aspects of the information and communication capabilities that are provided through Internet access have been leveraged to promote human rights and social justice throughout the world.

There is practical evidence through case studies and survey results that libraries have primarily embraced this direction through offering many individuals without Internet access or technology experience a place of physical access, education, and an ongoing atmosphere of inclusion and accessibility as society embraces an increasingly digital future. This focus on rights and justice exists within varying legal structures related to people with disabilities and to values of rights and justice. Many libraries have also created programs and services that are targeted toward online equity for people with disabilities. This proactive response regarding digital accessibility is indicative of the likelihood that there is an inclusive future for libraries and their services to the broadest of their communities.

Highlighting this role and a motto of access for all will enable libraries to expand their significant contributions to human rights and social justice that extend beyond the traditional physical infrastructure and space of libraries.

To highlight content of interest to this journal’s readership that promotes current thinking and activities in information technology.

A selective conference report of the annual meeting of the American Library Association and a pre‐conference.

The largest conference of librarians, the variety of programs, activities, exhibit halls, creates one of the best professional development opportunities for librarians. Attracting librarians from all sectors and work environments from around the globe, this conference is hard to describe in a brief way except to say it is an experience. Documenting relevant programs about information technology was the goal of this contribution.

An alternative to not being present while gaining some information and coverage.

Contains information of particular interest to readers who did not attend these sessions. Introducers them to presenters and important hot topics.

The purpose of this paper is to provide a selective review of current research and practice on user feedback in academic libraries. By dividing user feedback studies into four categories: Library as Place, Navigation, Satisfaction, and User Experience, it aims to provide a framework for academic libraries embarking on a process of systematic user feedback.

By reviewing the literature on user feedback activities undertaken by several academic libraries, this paper offers insights into how users experience library services, collections, and space.

User feedback activities, particularly concerning noise and seating, are widespread in academic libraries.

The studies reviewed in this paper may be replicated by other libraries and used as a tool for managerial decision making.

The review is valuable for its analysis of the recent contributions to user feedback practice, as well as its description of the different methodologies employed and changes implemented.

The purpose of this paper is to look at the role of community participation in reducing anxiety and trauma in communities during two New Zealand earthquakes: the 1987 Edgecumbe and 2003 Te Anau events and explore the effectiveness of various approaches in providing information, reducing stress, and facilitating a recovery process.

The principle methods of data collection were semi‐structured interviews were undertaken between October 2006 and March 2007 with key agencies and individuals involved in the response and comprehensive analysis of papers, reports and articles in newspapers. The research was undertaken prior to the 4 September 2010 and 2011 earthquakes in Canterbury, New Zealand, and therefore community recovery from these events are not discussed in this paper.

Effective survival and recovery from disasters depends not just on people's abilities to cope with the physical impacts of the event, but also on how the societal environment complements and supports the complex and protracted processes of community recovery. Central to recovery is how society organises, mobilises and coordinates the diverse range of organizational and professional resources that can be called upon to assist recovery.

The paper offers insight into the effectiveness and benefit of incorporating of community participation in reducing anxiety and trauma in communities during earthquakes.