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Increasing the ethicality of a project and the usefulness of the data enhances the probability that social good will result from the research; a combination of ethical and methodological soundness is therefore crucial. From 1999‐2002 I conducted a qualitative study of women’s, men’s, and mixed Internet chat room conversations. In this article, I discuss the particular ethical issues that arose, outlining my ethical decision‐making process within the context of current debates. I also describe the methodological concerns, demonstrating why a synthesized method responsive to the advantages and disadvantages of cyberspace was necessary, and how the data were enhanced by this choice of method and by certain characteristics of cyberspace. In discussing the details of my study, my overall goal is to provide an assessment of the social good of the project with a view to increasing the probability of more ethical and useful Internet‐based research outcomes more generally.

Demonstrates changes in conservatism in a cross‐cultural and over time perspective. Using a micro‐model, attempts to explain the interdependency of materialism, religion, authority and family in establishing convention. Presents the findings of a questionnaire of undergraduates in North Carolina looking at the identities that reflect the suggested changes. Combines the analysis of a time series established over 20 years in the US with a cross sectional analysis of Germany to test a model of conservatism.

Using semantic differential ratings of evaluation, potency and activity of American and German undergraduates, I will test the general hypothesis that if both cultures agree on the sexual‐ erotic denotation of sentiments, sentiments will differ disproportional in their affective representations. It will be demonstrated that there is an interconnection of role‐identities and emotions. Affective representation between sexual role‐ identities differs in German and American culture. Emotions associated with sexual‐erotic role‐identities have a deviant and violent quality for Americans. The same role‐identities associate with emotions of impression and passion for German subjects.

The purpose of this paper is to address the idea of “opting out” for married professional women by presenting a conceptual investigation into the impact that a woman's identity and social networks have in shaping her decisions surrounding career exit. A model is developed and intended to help researchers in this area move beyond existing frameworks when attempting to explain and predict women's career exit.

Research from the identity, social networks, turnover, and careers literatures was analyzed and integrated to put forth a new theoretical lens, represented by the conceptual model developed in this paper, that helps to explain married professional women's career exit.

Development of the model reveals a complex, reciprocal relationship between a woman's identity and her social network and depicts how these factors act in concert to shape women's decisions regarding career exit or “opting out.” This model also highlights the importance of structural constraints shaping a woman's social network, moderators impacting the relationship between a woman's identity and career exit behaviors, and outcomes of career exit.

Although identity is a fundamental element of career development and relationships with others serve as an origin of self and source of self‐understanding, the integration of these perspectives has been conspicuously absent from research on women's career exit. Examining the convergence of identity and social networks and the reciprocal relationship these constructs have on career phenomena advances our knowledge of why married professional women choose to “opt out” or exit their careers.

The articles in this Special Issue of the IJSSP, entitled ‘Sociology of Emotions’, were, with two exceptions, presented at the 90th Annual Meeting of the American Sociological Association held in Washington, D.C., U.S.A., from August 19–23, 1995. These outstanding papers do much to develop the theoretical grounding of two closely related fields of inquiry ‐ the social psychology of emotions and the sociology of emotions. No social relations are carried out in the absence of either thought or emotion. It immediately follows that the sociology of emotions is not so much a nascent, exotic sub‐discipline of sociology as it is a level of analysis that must be carried out if meaning is to be found in any social system, in any social process, or in any social relationship of the everyday world.

Controversy exists about the shape of the relationship between loyalty and profitability. This paper aims to address the possibly nonlinear effects of behavioral loyalty (BLOY) on customer spending (as a proxy for profitability). Building on social exchange theory and the norm of reciprocity, it examines the asymmetries between BLOY and customer spending and the moderating influence of personal communication (PCOMM) as a social reward and dispositional positive reciprocity as process evidence.

Study 1a (n = 309) gathered customer data from four restaurants and Study 1b (n = 252) data from hotel guests after they checked out. Study 2 is an experimental study with two manipulated factors (BLOY and PCOMM). In total, 295 participants from a large German online panel completed the study.

The results indicate an inverted-U shaped relationship between BLOY and customer spending: after reaching a turning point, customers gradually curb spending as their BLOY further increases. High PCOMM acts as a reciprocal response while triggering additional customer spending particularly at higher levels of behavioral loyalty; positive reciprocity adjusts the differences in customer spending when social rewards such as PCOMM are present.

The asymmetric relationship between BLOY and customer spending is tested only for hedonic service settings.

Not all loyal customers spend more – companies need to meet their reciprocal obligations before they can benefit from increased customer spending.

The present research re-considers the nature of the relationship between BLOY and customer spending and reveals an inverted-U shaped relationship, with a turning point beyond which greater customer loyalty decreases customer spending. It finds converging process evidence for the mechanism of reciprocity underlying this relationship. This study also details the financial impact of BLOY on the firm by investigating actual customer spending.

The present study aims to examine the influence of emotional content and gender pertaining to victim impact statements (VIS) on sentencing outcomes.

The authors used a 2 (emotionality)×2 (participant gender)×2 (victim gender)×2 (statement gender) factorial design. Participants (n=715) read a crime vignette and corresponding VIS, and completed questionnaires pertaining to sentencing recommendations, legal attitudes, and levels of emotional empathy (counterbalanced).

Results indicated that participant gender was related to the emotional appeal of the VIS, and ratings of punishment severity. Emotional empathy was positively associated with perceptions of credibility and emotionality. Higher legal attitudes scores were positively correlated with higher minimum sentences, ratings of credibility, emotional appeal, as well as more severe punishments.

This study has important implications with respect to perceptions of VIS in relation to how emotional they are, who the victim is, who the statement is written by, and who hears the statement. Given the lack of previous research in this area, the study provides data that warrant further investigation.

This paper aims to investigate the extent professionals from the vocational sector are networked individuals. The authors explore how professionals use their personal networks to engage in a wide variety of learning activities and examine what social mechanisms influence professionals’ agency to form personal informal learning networks.

This study applied a mixed-method approach to data collection. Social network data were gathered among school professionals working in the vocational sector. Ego-network analysis was performed. A total of 24 in-depth, semi-structured, qualitative interviews were analyzed.

This study found that networked individualism is not represented to its full potential in the vocational sector. However, it is important to form informal learning ties with different stakeholders because all types of informal learning ties serve different learning purposes. The extent to which social mechanisms (i.e. proximity, trust, level of expertise and homophily) influence professionals’ agency to form informal learning ties differs depending on the stakeholder with whom the informal learning ties are formed.

This study excludes the investigation of social mechanisms that shape learning through more impersonal virtual learning resources, such as social media or expert forums. Moreover, the authors only included individual- and dyadic-level social mechanisms.

By investigating the social mechanisms that shape informal learning ties, this study provides insights how professionals can be stimulated to build rich personal learning networks in the vocational sector.

The authors extend earlier research with in-depth information on the different types of learning activities professionals engage in in their personal learning networks with different stakeholders. The ego-network perspective reveals how different social mechanisms influence professionals’ agency to shape informal learning networks with different stakeholders.

Researchers have explored the extent to which consumers belonging to minority, ethnic, marginalized, and sub‐cultural groups experience discrimination in retail settings. This study aims to explore the converse of retail racism – namely, reverse retail discrimination. The work shows that gay men in the USA and Turkish people in Germany often secure relational benefits, or “family allowances,” from like employees, for no reason other than that they share a socio‐collective trait.

The study employs grounded theory methodology to put forth a framework regarding five types of family allowances. The framework emerges from two in‐depth interview studies conducted with gay and Turkish people. A third qualitative study reveals insights into how majority groups view family allowances.

This study reveals that consumers who share ethnic and sexual orientation traits with like employees obtain family allowances; these are complementary products, monetary discounts, service improvements, customer comfort, and the sharing of information. The study also reveals that consumers from majority groups realize that reverse retail discrimination exists; however, they react negatively to having their thoughts confirmed.

This study is limited in that respondents were gay men and Turkish people. Studies are needed to further develop understanding of reverse retail discrimination and to investigate the extent to which managers realize that this phenomenon occurs.

Managers should realize that the potential for reverse discrimination exists and that discriminatory victims may become discriminatory agents.

This study develops the concept of family allowances. In addition, the study expands knowledge regarding a new type of marketplace discrimination.

Previous studies have highlighted that communication barrier was one of the major safety problems faced by ethnic minority (EM) workers. This study aims to model the predominant safety communication networks of EM crews and explore the relationships among safety communication networks, individual attributes, safety climate, near misses and injuries of EM crews.

Case studies were conducted with EM crews in the Hong Kong construction industry. Demographic attribute, network, safety climate and accidents data were collected through questionnaires and analyzed by a combination of social network analysis (SNA), cross-case comparison and nonparametric tests.

The results revealed that language proficiency, network density and level of reciprocity were contributing factors of distinguishing high and low safety performing EM crews. EM management received more safety information from EM workers than local management. The centrality of EM workers was significantly related to their age, the perceived priority of safety and language ability.

The research findings regarding the impact of safety communication network characteristics on the safety performance of EM crews provides insights to employers on how to cultivate effective safety communication patterns within EM crews that can lead to better safety performance. The connections between personal attributes and their positions in safety communication networks could help the employers identify the EM workers who are positioned on edges of networks and need more attention.

This study contributes to knowledge by enriching the limited research on analyzing safety communication of small construction crews using SNA and expanding the research object to EM construction crews in the literature, who are more vulnerable to construction accidents. This research also extends the existing body of knowledge from studies mainly carried out in Western culture to Eastern culture. Although safety communication has been regarded as important for EM workers, there is a lack of quantitative analysis on this at a crew level. The present study provides empirical research to reveal authentic safety communication networks and their connections with safety performance and personal attributes.