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The purpose of this paper is to consider the influences of family business and exposure to family business ideas upon students and graduates during their transition from higher education (HE) towards career identification of entrepreneurship. It explores influences, values and experiences actively impacting on business start-up following exposure to family business or business ideas.

A grounded theory approach was adopted to investigate the wider student/graduate transition between HE and business start-up support provision. The aim of the interviews undertaken was to investigate those influences actively impacting on business start-up provision and reflect upon the complexities within the student journey through transition towards business start-up. The researchers investigated stories, experiences and insights of nascent and practicing entrepreneurs acquiring rich qualitative evidence.

This study evaluates the influences impacting upon practicing entrepreneurs following exposure to family business and awareness of business ideas arising from immediate or extended family prior to undertaking a business start-up. The findings inform discussions about family role models and contribute to the development of enterprise education pedagogy. It is found that individuals attachment to business and family business values are strongly formed concepts that motivate and steer entrepreneurial direction.

This paper contributes to development of enterprise and entrepreneurship educator pedagogy and explores use of entrepreneurial role models and positive learning experiences gained through personal exposure to family business and ideas.

This study contributes to a fuller understanding of the potential for positive influence through exposure to familial businesses, growing up around businesses and awareness of business ideas arising from immediate or extended family. Integration of learning opportunities with development of pedagogy will be of interest to the enterprise education community.

The purpose of this paper is to explore the relationship between social capital and the directors' duty to promote the success of the company and to foster business relationships, which is a comparatively under‐researched issue.

The approach taken focuses on the concept of social capital, its various forms and influence on business performance. Ultimately, the paper explores ways in which directors' duties as stated in s.172 (1) of the Companies Act 2006 may affect the building and maintenance of forms of social capital.

It seems that it is likely that by complying with s.172 (1) directors will build forms of social capital, which in turn will enhance the business performance of companies in aspects such as innovative activity, transaction costs, and productivity. Consequently, the building of social capital is likely to promote the success of the company.

It can be stated that s.172 (1) CA 2006, is a potentially paradigmatic move in the way in which company directors undertake their business and view their company's stakeholders (Dignam and Lowry). Davies appears to agree with this view commenting upon the “ideological significance” of the introduction of s.172. It certainly seems that the inclusion of a duty to consider the importance of fostering business relationships implicitly promotes the pursuit of social capital.

The purpose of this paper is to study what happens when firms misuse customers’ information and perceptions of unfairness arise because of privacy concerns. It explores a unifying theoretical framework of perceptions of unfairness, explained by the advantaged–disadvantaged (AD) continuum. It integrates the push, pull and mooring (PPM) model of migration for understanding the drivers of unfairness.

The paper is conceptual and develops a theoretical model based on extant research.

Using the PPM model, the paper explores the effects of information-based marketing tactics on the AD framework in the form of two types of customers. Findings from the review suggest that three variables have a leading direct effect on the AD customers. Traditionally, the fairness literature focuses on price, but findings show that service and communication variables impact customers’ unfairness perceptions. This paper examines the importance of these variables, in the context of an AD framework, to help explain unfairness and consider the implications.

To explain information misuse and unfairness perceptions, the paper develops a unifying theoretical framework of perceptions of unfairness, explained by linking the PPM model of migration with the AD continuum.

Determining effectiveness areas Effectiveness measures output, not input. Effectiveness is the result of what a manager achieves, not what he does. Perspiration should not be confused with effectiveness. But what one person regards as output may not coincide with the views of his boss. To avoid this happening, both persons should complete separately a Job Analysis Work Sheet. This requires that boss and subordinate each:

Effectiveness measures output, not input. Effectiveness is the result of what a manager achieves, not what he does. But what one person regards as output may not coincide with the views of his boss. To avoid this happening, both persons should complete separately a Job Analysis Work Sheet. This requires that boss and subordinate each:

This issue is a selected bibliography covering the subject of leadership.

Managers tend to be victims of their own habit patterns. But with improved personal organisation more effective time management readily ensues. However breaking a bad habit pattern can be difficult, and requires the exercise of self discipline. Therefore once new and better patterns have been developed, ways of reinforcing these have to be devised.

CRM treats various profiles of customers or individual customers differently, purposively favoring certain customers while deliberately disadvantaging others. This research aims to provide insights into how advantaged (favored) and (non-favored) disadvantaged customers perceive fairness in retailers’ marketing tactics.

A multiple study approach has been adopted, influenced by a three-stage process, which involved exploratory interviews, pilot tests, and the main survey.

The results have provided marketers with a perspective on maintaining and enhancing relationships. Service and marketing communications concern the advantaged customers most, while pricing is the most important aspect for the disadvantaged customers.

In terms of handling customers, there are important implications from recognizing how those who are favored and those who are not so advantaged perceive their treatment. Failure to appreciate the pitfalls for visibly treating certain customers more favorably and others demonstrably less so, will have stark consequences for retail management and consumer marketing.

Contributions are made to the literatures on CRM and on unfairness, particularly in terms of how to address the inevitable inequities inherent in retailers’ CRM offerings. Identification of the advantaged and disadvantaged customers and their respective views allows marketers to develop more appropriate approaches for handling customers who are sensitive to perceived unfairness.