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Article
Publication date: 1 August 1997

Lynda M. Baker

Communication problems between physicians and people with chronic diseases may result from many causes. A brief description of some causes is provided. The focus of this…

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Abstract

Communication problems between physicians and people with chronic diseases may result from many causes. A brief description of some causes is provided. The focus of this article concerns the information‐seeking patterns of women with multiple sclerosis (MS). A survey method was used to determine whether a woman‘s general orientation to information (monitoring, or actively seeking infor mation; blunting, or turning away from information) or the length of time she had had MS affected her choice of human resource from whom she preferred to receive both medical and non‐medical information on a variety of topics related to multiple sclerosis. Although both monitors and blunters indicated physicians as the preferred source of medical as well as non‐medical information, the results revealed that monitors preferred physicians more often than did blunters. The length of time a woman had had MS was not a major factor affecting her choice of physicians. The use of physicians as a resource for both medical and non‐medical information can contribute to physician frustration which, in turn, can foster physician‐patient communication problems.

Details

Journal of Documentation, vol. 53 no. 3
Type: Research Article
ISSN: 0022-0418

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Article
Publication date: 1 March 2000

Lothar Spang and Lynda M. Baker

Changes in the US healthcare system in the past 20 years have meant increasing pressure on consumers to find their own healthcare information. Their search, amid an…

1562

Abstract

Changes in the US healthcare system in the past 20 years have meant increasing pressure on consumers to find their own healthcare information. Their search, amid an ever‐widening array of information resources, has profound implications for library reference services. A recent study of 350 public librarians in Michigan is, to date, the only investigation of librarian practices in health information provision in a large region of the USA. Examines services, queries, problems, librarian training and health collection resources. The findings have special meaning for academic librarians as they delineate their unique role in the health information system and, with public librarians, seek to devise effective means for responsive library service in today’s competitive health information resources environment.

Details

Reference Services Review, vol. 28 no. 1
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 17 April 2018

Constanza Bianchi and Lynda Andrews

Given the widespread popularity of social media such as Facebook, Twitter and Instagram, understanding consumer-brand engagement behavior within social media is…

3946

Abstract

Purpose

Given the widespread popularity of social media such as Facebook, Twitter and Instagram, understanding consumer-brand engagement behavior within social media is fundamental for retail firms. Yet, little is known about how consumers engage with retail brands through social media. The purpose of this paper is to address this gap and extend previous research by examining factors that influence consumers’ attitudes and intentions to engage with retail brands through Facebook, and ultimately purchase products and services.

Design/methodology/approach

This study draws on the theory of reasoned action and the technology acceptance model to develop a model of consumer-brand social media engagement and purchase intentions. Specifically, the model tests the influence of five antecedents of attitude on consumer intentions to engage with retail brands through the brands’ Facebook pages as well as intentions to make purchases through this social media. The hypotheses of the model are tested using structural equation modeling.

Findings

The findings provide an understanding of the main drivers of consumer-brand engagement that can lead to purchase intentions. Results show that consumers’ attitudes toward engaging with retail brands through Facebook are influenced by peer communication, compatibility and credibility, and that attitude has a strong influence on intentions toward this behavior. Furthermore, there is a strong relationship between intentions to engage and the likelihood of purchasing through a retail brand’s Facebook page.

Research limitations/implications

This study is cross-sectional and was conducted at a particular point in time. Thus, results are not purported to make any inferences to causal relationships. Further, the measures of intentions to engage are attitudinal and not objective measures. Future longitudinal studies may help avoid this limitation by testing causal relationships.

Practical implications

The study contributes to the important area of consumer engagement with retail brands through social media in ways that may lead to making purchases. Findings can provide retailers with reference points through which to engage their brands with consumers through their Facebook pages in ways that may lead to more direct returns on their investment in social media sites.

Originality/value

Retailers are noticing the power of social media sites as a platform for engaging with consumers and extending this relationship to purchases. However, scant research has addressed this topic. The proposed model and findings of this study can extend prior research.

Details

International Journal of Retail & Distribution Management, vol. 46 no. 4
Type: Research Article
ISSN: 0959-0552

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Abstract

Details

Neighbours Around the World: An International Look at the People Next Door
Type: Book
ISBN: 978-1-80043-370-0

Book part
Publication date: 5 October 2017

Joanna Dobson

This chapter explores the role that birdwatching plays in The Archers. It demonstrates some significant similarities between the way that birdwatching is portrayed in…

Abstract

This chapter explores the role that birdwatching plays in The Archers. It demonstrates some significant similarities between the way that birdwatching is portrayed in present-day Ambridge, and the way it was presented in both fictional and non-fictional literature of the 1940s. These similarities suggest that birdwatching in Ambridge is an activity that tends to perpetuate traditional class and gender divisions. Particularly in terms of gender, this is a surprising discovery, given the many strong female characters in the show, and suggests that cultural assumptions about gender and birdwatching run deep in UK society today. The chapter warns that a failure to recognise these assumptions not only hampers the progress of women who aspire to be taken seriously as ornithologists, but also risks reinforcing dualistic thinking about humans and nature at a time when the environmental crisis makes it more important than ever to recognise the ecological interconnectedness of human and nonhuman worlds. However, the recent development of Kirsty Miller’s storyline, in which she is rediscovering her earlier love of the natural world, not only offers hope of a shift away from this traditional bias but also opens a space for a more nuanced examination of the importance of birds in human–nature relations.

Details

Custard, Culverts and Cake
Type: Book
ISBN: 978-1-78743-285-7

Keywords

Book part
Publication date: 18 August 2022

Tatiana Moreira de Souza

In many countries in the Global North, interventions in deprived neighbourhoods have attempted to tackle poverty by spatially deconcentrating it. This has commonly been…

Abstract

In many countries in the Global North, interventions in deprived neighbourhoods have attempted to tackle poverty by spatially deconcentrating it. This has commonly been done through housing restructuring programmes in areas of social housing. Supported by the ‘neighbourhood effects’ thesis, such interventions promote the diversification of housing tenures and housing typologies, based on the idea that a wider mix will result in increased opportunities of interaction across housing tenures and in local social networks becoming more heterogeneous. Using data from interviews, surveys and participant observation in meetings and events organised by local residents in North Peckham, an area in South London which in the 1990s and beginning of 2000s was the site of a large-scale housing restructuring programme, this chapter explores the expectations and experiences of neighbouring of long-term and newer arrival social housing tenants. This chapter shows that their different experiences of the neighbourhood and of physical and social change, as well as their diverging socio-economic characteristics – long-term residents tended to be older and retired while newer residents tended to have more complex needs – highly influenced perceptions of neighbourly relations and the significance attached to them. Despite finding high levels of neighbourly interaction and assistance, it also shows that attitudes and expectations towards neighbours were marked by a sense of nostalgia among long-term social tenants, stigma due to the area’s past and towards newer social tenants and by feelings of alienation due to the perceived residualisation of the social housing tenure and increased housing unaffordability.

Details

Neighbours Around the World: An International Look at the People Next Door
Type: Book
ISBN: 978-1-80043-370-0

Keywords

Book part
Publication date: 18 August 2022

Oksana Zaporozhets and Olga Brednikova

This chapter focuses on the newness of neighbour relations and new scenarios of neighbouring that have emerged in the recently built residential districts of large Russian…

Abstract

This chapter focuses on the newness of neighbour relations and new scenarios of neighbouring that have emerged in the recently built residential districts of large Russian cities – Moscow and St Petersburg. In the last decades, the scenarios of neighbouring in Russia have undergone significant changes due to the collapse of the Soviet system and the formation of a new sociality. In this situation, new urban districts have become a testing ground where new scenarios of neighbouring have been developed in everyday communication. The study finds that the emerging scenario of neighbouring differs from lifelong Soviet neighbouring with its close personal contacts, as well as from the isolationism of the 1990–2000s, and is based on the management and flexible reconfiguration of neighbour relations. This chapter argues that the newness of urban settings is a special state that influences neighbour relations and leads to enthusiasm for, and intensification of, interaction between neighbours; the invention of new forms of neighbour relations; and the actualisation of neighbour solidarity in a space that is still deficient in other ways. While newness is a state that allows creative forms of sociality to flourish, it is also a limiting state in the way it imposes absence and deficiencies upon residents that requires them to create new, compensatory structures and solidarities.

Details

Neighbours Around the World: An International Look at the People Next Door
Type: Book
ISBN: 978-1-80043-370-0

Keywords

Case study
Publication date: 1 May 2009

Lynda L. Moore and Bonita L. Betters-Reed

This case is about Kija Kim, a Korean born founder and CEO of Harvard Design and Mapping Inc. (HDM). Founded in 1988, HDM is a cutting-edge GIS firm with $5 million in…

Abstract

This case is about Kija Kim, a Korean born founder and CEO of Harvard Design and Mapping Inc. (HDM). Founded in 1988, HDM is a cutting-edge GIS firm with $5 million in revenue and 35 employees in their Cambridge, MA and Washington D.C. offices. Through Kija Kim's leadership, HDM has become a significant niche player in homeland security and disaster relief. The case ends in fall 2005 just after HDM provided Hurricane Katrina mapping support, and Kija is nominated for the SBA Small Business Person of the Year. This case explores the intersection between cultural heritage, leadership effectiveness and organizational behavior. It particularly notes Kija's ability to turn her immigrant female minority status into a business advantage. This strength coupled with her ethos of care and ability to network in all walks of her life contributes to her distinctive and integrated leadership style. Definitions of leadership success and implications for decision making are also highlighted.

Details

The CASE Journal, vol. 5 no. 2
Type: Case Study
ISSN: 1544-9106

Article
Publication date: 1 March 1974

Frances Neel Cheney

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here…

Abstract

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

Details

Reference Services Review, vol. 2 no. 3
Type: Research Article
ISSN: 0090-7324

Article
Publication date: 10 May 2013

An Kramer

This essay aims to develop a new concept of learning for organizations. Change concepts are used to explore and find principles of learning that make employees and their

1002

Abstract

Purpose

This essay aims to develop a new concept of learning for organizations. Change concepts are used to explore and find principles of learning that make employees and their organizations ready for the ever changing reality. Considering the rapid and unexpected changes of today it makes them ready for the future of work.

Design/methodology/approach

The approach is anticipatory, utilizing a dynamic knowledge development framework, combined with action research in the organization consultancy and training practice.

Findings

The article describes theory and practice of four principles of nomadic learning. It shows the connection with change theories and future of work research.

Research limitations/implications

How to realize nomadic learning within organizations and in that way make that organization a learning company is a recommended topic for new research. The consequences for the way of structuring and organizing within organizations should be taken into account.

Practical implications

When nomadic learning is applied it will change the common practice of leadership development and organizational change programs.

Social Implications

Nomadic learning has the capacity to connect people from diverse backgrounds and functions. In that way it can cope with risks of isolation and exclusion.

Originality/value

The combination of philosophic conceptualization and experienced practice makes this article special. This is simultaneously the way to “do” nomadic learning.

Details

On the Horizon, vol. 21 no. 2
Type: Research Article
ISSN: 1074-8121

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