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The aim of this research is to assess the influence of the underlying service quality variable, usually related to university students' perception of the educational experience. Another aspect analysed in this work is the development of a procedure to determine which variables are more significant to assess students' satisfaction.

In order to achieve both goals, a twofold methodology was approached. In the first phase of research, an assessment of the service quality was performed with data gathered from 580 students in a process involving the adaptation of the SERVQUAL scale through a multi-objective optimization methodology. In the second phase of research, results obtained from students were compared with those obtained from the teaching staff at the university.

Results from the analysis revealed the most significant service quality dimensions from the students' viewpoint according to the scores that they provided. Comparison of the results with the teaching staff showed noticeable differences when assessing academic quality.

Significant conclusions can be drawn from the theoretical review of the empirical evidences obtained through this study helping with the practical design and implementation of quality strategies in higher education especially in regard to university education.

City planning and construction have embraced circular economy principles, converting them into various indicators. Particularly in the European context, the question “what architecture for circularity?” is answered with policies focusing on techniques, materials and disassembling construction. This paper analyzes a new approach to sustainable design and explores the concept of Km0 architecture. The objective is to demonstrate the design strategies of a contemporary architecture based on local resources and knowledge, an architecture that works with the shortest possible loop in circularity, i.e. with the cycle that consumes the least amount of energy.

The paper presents two ways of understanding sustainability in architecture: the first as a result of policies and the second associated with the design and innovative-based New European Bauhaus initiative. Within the scope of this last understanding, the authors analyze three cases on the Spanish Mediterranean coast that have recently received media attention and prominence. The selection responds to a specific climate adaption through a certain typological and functional diversity of the works.

The studied cases exhibit a more equitable and cost-effective circularity based on the time factor, have long life-cycle designs and serve as repositories of cultural identity. Km0 architecture reduces emissions using local resources and mitigates environmental conditions by combining traditional and modern design strategies.

This paper fulfills an identified need to study the local understandings of the built environment that would ensure a more fair and inclusive European green transformation.

Grass roots movements in relationships of cooperation and conflict between firms, communities, and government have an important role to stop a living city from disappearing. This chapter describes and analyzes the implications of the collective action used by grass roots movements in the defense of an old mining town, Cerro de San Pedro, of being disappeared due to the pollution of fresh watersheds by the operations of a mining company and the effects on the living city of San Luis Potosì, in the center of Mèxico.

The aim of this paper is to analyze relationships of cooperation and conflict between a mining company and the involved communities, focusing on the presence of the mining company (MSX) in Cerro de San Pedro, Mexico.

The paper focuses on the co‐operation and conflict between firms, communities, new social movements and the role of government.

The presence of the mining company has caused a severe social conflict among the inhabitants of San Pedro, Soledad y San Luis, alerting all who are concerned with historic heritage, cultural and environmental issues. At the center of the controversy is the cheap and efficient technology. Federal and state laws were violated. It is quite evident that there was a lack of sensitivity of foreign mining companies toward the consequences of their activities upon the communities and environment. This case also shows the lack of negotiation between firms, communities, new social movements and governments. Information about externalities and future costs of company activities is crucial but more crucial is formulation and implementation of more sensitive policies to avoid damage to the environment, biodiversity and health of the population. Governmental institutions must be aware that their decisions may affect the quality of life of present and future generations for the sake of a small increment in economic growth and large increase in private benefits of a small group of investors. More informed citizens tend to be more active protestors, such as the case of the students in San Luis. Contact between informed individuals of diverse groups and organizations helps to exchange experiences and create public opinion in favor of mobilization. Community participation and involvement in decision‐making of community development planning is quite limited by the lack of critical information. This fact is critical when the local government cannot provide the right information because there are other interests affecting the process.

The paper highlights the lack of sensitivity of foreign mining companies towards local communities.

The objective of this study is to review the main studies of social entrepreneurship (SE) in Latin America, to categorize them into four categories. To accomplish this, a bibliometric literature review is carried out based on data from the Web of Science database, to locate the Latin American collection of studies. In this way, the main studies are described and grouped, following a qualitative scheme that allows to substantiate the main findings of the Latin authors. Consequently, the progress made in the literature of the SE for Latin America is corroborated, by visualizing that the SE turns out to be a forceful fact to manage well-being, but that it is faced with an inconsistent development.

This paper aims to confirm the importance of developing knowledge, skills and attitudes in the permanent use of digital scientific information, which complements the training of professionals in the biomedical and health areas, considering that this type of user communities require up-to-date and truthful information for future decision-making which will directly affect the health of patients.

The study started from the elaboration of a diagnosis on learning styles in a student community at the undergraduate level in the area of biomedical and health sciences of the Autonomous University of San Luis Potosí (Mexico) (UASLP), through the application of the Honey-Alonso Learning Styles questionnaire (CHAEA), and by using such results it was possible to derive learning strategies for the achievement of digital information competencies that were effective in practice.

According to the diagnostic results, the learning styles with the greatest presence in students in the area of Biomedical and Health Sciences were identified and from this, precise didactic strategies were derived to enhance information skills in the use of digital sources. For this case, the Big6 Model was used and its implementation was combined (face-to-face and virtual) in the academic community studied, integrating an information skills development program in the digital library of the Center for Information in Biomedical Sciences (CICBI) from the university itself.

A practical experience is presented, which also offered concrete solutions, based on particular characteristics of the users. There is a low presence of studies of digital libraries’ users that consider aspects related to learning styles, especially applied from the perspective of information sciences and the digital library.

This work presents a review of the state of the art of the present century on academic and scientific production in Latin America related to the concept of Social Innovation. The analysis is based on articles published in indexed journals, which makes it possible to understand the existing asymmetry between the conceptual and theoretical veins, of the case studies, as well as of good social innovation practices that have been published in recent years. These debates have in some cases transcended public policies, as well as business and social realities where social innovation is a mechanism and strategy for personal, social, and territorial development. Finally, a Latin American community of researchers and academics around social innovation must be consolidated, who choose to continue building theoretical-empirical bodies following the Latin American reality.

The objective of this chapter is to suggest some ideas for creating an ecosystem that can foster Global Services based on long-term public policies. These policies should prioritize the creation and attraction of talent, the development of telecommunications infrastructure, the encouragement of entrepreneurial ventures, investment in innovation, and alignment of tax regulations, among other strategies.

The research aims to analyze the effect of corporate social responsibility (CSR) on sustainable performance (SP), as well as the mediating effect of organizational commitment (OC) and consumer satisfaction (CS) on this link. In addition, the variables age, size and membership of a Protected Designation of Origin (PDO) are included as control variables to increase the precision of the cause–effect relationships under study.

A theoretical model is formulated to achieve the proposed research objectives, which is then tested by structural equation modeling (PLS-SEM) on the basis of primary data obtained from a survey of 196 Spanish wineries between September 2022 and January 2023.

The findings of the research show that CSR has a positive and significant effect on the SP of wineries, demonstrating also the mediating effect of OC and CS in this link.

There are several reasons that justify the originality of this study. First, the present research advances the knowledge and understanding of the meaning of the CSR–SP relationship of wineries. Secondly, to our knowledge, there are no previous studies that have analyzed OC and CS as measurement variables in the CSR–SP link in the wine context, so the study provides new scientific knowledge. Thirdly, to the best of our knowledge, the proposed theoretical model has not been previously tested, so the study advances the academic literature and management decisions on CSR and sustainability.