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Article
Publication date: 12 July 2022

Scarlett Stock, Lucy Campbell and Morgan Harries

This study aims to present a case study about the Team Around Me (TAM) model of case coordination which was developed by Fulfilling Lives Islington and Camden (FLIC) as an action…

Abstract

Purpose

This study aims to present a case study about the Team Around Me (TAM) model of case coordination which was developed by Fulfilling Lives Islington and Camden (FLIC) as an action experiment. The model is a standardised tool for running case conferences for clients experiencing multiple disadvantage (MD).

Design/methodology/approach

Deploying a case study approach, this study explores why a TAM-coordinated approach is beneficial for people experiencing MD.

Findings

The authors explore why the need for effective case coordination is integral for clients experiencing MD, and how current structures fail to facilitate effective case management. The authors put forward an argument for the four core principles underpinning the TAM model: strengths-based, action-focussed, systems thinking and client involvement. The barriers to embedding and upscaling this approach are discussed, alongside the obstacles presented by the wider system that prevent wider implementation.

Originality/value

The TAM model is a new approach to case conferences, designed and upscaled by FLIC, and has since been adopted across two London boroughs, and training has reached services across the UK. This paper highlights the need for innovative approaches to case coordination that centre client involvement, promote a strengths-based approach and recognise system blockages as a key barrier to client progress.

Details

Housing, Care and Support, vol. 25 no. 3/4
Type: Research Article
ISSN: 1460-8790

Keywords

Article
Publication date: 4 April 2017

Lucy Zarina Campbell

This paper aims to explore traditional FM research and potential trends.

Abstract

Purpose

This paper aims to explore traditional FM research and potential trends.

Design/methodology/approach

This was an exploratory review of literature.

Findings

The main thrust of the argument in this paper is that FM research develops a more communicable and proven understanding of how to apply a wide spectrum of externally developed methods in unique FM settings as well as developing new methods. Second, a more robust FM knowledge base can inform designers, engineers and architects given that FMs are experts of design in use.

Research limitations/implications

This research focused on the UK, Europe, America and Australia. It does not represent a comprehensive/systematic review of the research activities occurring in FM globally.

Practical implications

Research traditionally focuses on hard FM; in contrast, FM outcomes are heavily dependent on the way end users interact with and use organisational services and equipment. This suggests that there is a gap between practice and research, and that intuitive and in-depth FM knowledge about end users has yet to be captured and formalised through research.

Social implications

Development of FM research requires uptake of contemporary research trends towards partnered research, working across disciplines.

Originality/value

Achieving a more robust FM knowledge base would help capture the wealth of knowledge that FMs have about buildings in use; this could then be used by FMs and also by designers to improve their products and services in disciplines like engineering and architecture.

Details

Facilities, vol. 35 no. 5/6
Type: Research Article
ISSN: 0263-2772

Keywords

Article
Publication date: 23 September 2020

Lucy Zarina Campbell, Michael Pitt and Peter Mclennan

The experiment introduces nutritional labelling, healthier products and product placement designs to the hospital vending machines, to promote healthy lifestyles.

Abstract

Purpose

The experiment introduces nutritional labelling, healthier products and product placement designs to the hospital vending machines, to promote healthy lifestyles.

Design/methodology/approach

The site where this experiment happens is a major London hospital, serving over a million patients every year. In the experiment, the hospital’s snack and drink vending machines are redesigned. The impact on product sales are then analysed using robust statistical methods.

Findings

Nutritional labelling has a statistically significant impact on product sales. Less of the unhealthiest products are sold. Healthier products and product placement designs have a larger impact but with less statistical significance. They require further testing.

Research limitations/implications

Experts in service operations can use this experiment’s regression modelling methods. The methods are ideal for measuring change over time in counting data sets in complex real world environments.

Practical implications

There are suggestions for practical vending service change in this research. They are in line and add a practical example to Government policy guidance.

Social implications

People using the redesigned vending machines have more opportunity for healthy lifestyle choices.

Originality/value

The experiment provides statistical evidence in support of catering for healthier lifestyles.

Details

Facilities , vol. 39 no. 5/6
Type: Research Article
ISSN: 0263-2772

Keywords

Article
Publication date: 1 February 1933

With reference to comment in our last number on the subject of regional library schemes, we have received interesting observations from various sources, of which we can only…

Abstract

With reference to comment in our last number on the subject of regional library schemes, we have received interesting observations from various sources, of which we can only publish a few. The first is from a high officer of the Library Association who writes:—“It is suggested that the pooling of non‐fictional resources by the new Regional Library Bureaux would discourage publishers from undertaking scholarly works of an expensive nature. This apprehension is based on the hypothesis that a large number of the smaller libraries, instead of buying such books, will borrow copies from the stronger libraries. To this I would reply:—(a) It is common knowledge that these small libraries have always bought very few scholarly works of an expensive nature. (b) These libraries for the past ten years or so have borrowed such books habitually from the National Central Library. The difference created by the spread of regional schemes is therefore probably negligible, and it is probably true that, except in the case of a small number of established writers, authors of this type of book have for a very long time had to publish largely at their own risk.” Colonel Newcombe of the National Central Library writes:—“In very many cases the fact that a book can be borrowed from, or through, the N.C.L. leads to a copy being purchased by the library to which it is lent, because the attention of the librarian is thus called to the importance of adding the book to his own stock. In considering regional library systems it must be borne in mind that regional co‐operation is intended primarily for the inter‐loan of such items as out‐of‐print books, foreign books, and back volumes of periodicals—though in practice it is also used for the inter‐loan of books which are in print—and that one of the ‘Rules of Procedure for Borrowing Books’ reads as follows: ‘Purchase of books in frequent demand: When a library has to borrow the same book frequently, it is expected that an endeavour will be made by the borrowing library to purchase a copy for its own stock.’ The limited experience at present available tends to show that many such books are purchased. It must also be remembered that any library which attempted to take advantage of its regional system to economise in book expenditure would at once be excluded from the system by the regional committee.” Mr. Basil Anderton of Newcastle‐upon‐Tyne says:—“In 1927, when the Departmental Committee's Report on Public Libraries urged that co‐operation was vital to the progress of library service, some 76 urban library authorities had an arrangement for the inter‐loan of books. Since then, owing to the approval of that report by the Library Association and to the subsequent development of regional schemes in association with the National Central Library and with the backing of the Carnegie Trust, that number has greatly increased. The note in question indicated a fear that such schemes might limit the demand for scholarly works of an expensive nature, and it stated that publishers were becoming less prepared to issue such recondite studies. It should be remembered, however, in the first place, that the process of pooling sets free money which at once becomes available for purchasing important works which would otherwise not have been within one's reach. Treatises on subjects which previously one would have had to ignore can now be got; and they should be got, if members of regional schemes do not shirk their plain duty. Thus a more varied field is opened to libraries, and consequently to publishers also. In the second place it should be borne in mind that publishers, like other folk, are bound to feel the effects of the present world‐wide depression; and that schemes of publication which normally they might gladly undertake have to be criticised searchingly and perhaps temporarily abandoned. But the wide‐spread development of the reading habit, and the growing interest of the public in all kinds of serious reading, should give publishers heart of grace for the future.” Mr. George H. Bushnell, University Library, St. Andrews, writes:—“The most eminent professors and scholars have frequently experienced great difficulty in finding a publisher willing to produce at his own risk a large and important work of scholarship for which only a limited sale is probable. Moreover, such sale as there is for such works is always largely confined to libraries. It is almost certain that the adoption of regional schemes will still further limit the sales and thus it may well be that in a very few years time we shall have excellent arrangements for inter‐loans of books which no publisher will publish! An absurd position, of course, but not by any means unlikely to obtain. Unless it has already been done it would be well to take the views of the Publishers' Association on this point. In my opinion this is important, because (although existing resources can be and will be pooled, at least to a great extent) I am confident that nothing is farther from the aims of those interested in regional schemes than the future limitation of Britain's output of works of scholarship. As all of us know, the necessary purchase of works published abroad is a thorn in the side of library accountants to‐day. Surely we, as librarians, should do nothing which will tend in the least to drive our own scholars into a corner? It is our business to increase the usefulness of the works in our keeping by all means in our power except by the hampering of British scholarship. It is far from my intention to throw cold water upon regional schemes, but it is my intention to draw attention to the possibility, I would almost say probability, of their adverse effect upon the publication of recondite works in this country. Is not the matter of sufficient importance to justify the setting up of a joint committee of the Library Association and the Publishers' Association, before serious harm is done? Such a committee might find that the views I have expressed,—views shared by many, I believe,—are without adequate foundation. I should be glad, indeed, to hear of such a finding, for all praise is due to the promoters and adopters of schemes which already in many ways have proved their worth.”

Details

Library Review, vol. 4 no. 2
Type: Research Article
ISSN: 0024-2535

Article
Publication date: 12 March 2018

Rachael Collins, Tom Shakespeare and Lucy Firth

The purpose of this paper is to provide insights into the views and attitudes that psychiatrists have about recovery colleges (RCs).

Abstract

Purpose

The purpose of this paper is to provide insights into the views and attitudes that psychiatrists have about recovery colleges (RCs).

Design/methodology/approach

Semi-structured interviews were conducted with ten psychiatrists from the Norfolk and Suffolk Foundation Trust.

Findings

Psychiatrists had a strong concept of the RC model, and were broadly positive about it, recognising many benefits. Various challenges were also acknowledged including how the RC model interacts with the medical model.

Originality/value

This is the first known study to explore solely the psychiatrists’ views of RCs, a group who are likely to be particularly influential within services. The sample was relatively unexposed to RCs, enabling insight into how the RC is perceived by those outside of its functioning as well as the state of wider organisational support, which is important for the success of RCs.

Details

The Journal of Mental Health Training, Education and Practice, vol. 13 no. 2
Type: Research Article
ISSN: 1755-6228

Keywords

Article
Publication date: 8 February 2011

Helen Woodruffe‐Burton and Susan Wakenshaw

The research presented in this article aims to extend our understanding of the symbolic and experiential values of shopping through the investigation of consumers' grocery…

9698

Abstract

Purpose

The research presented in this article aims to extend our understanding of the symbolic and experiential values of shopping through the investigation of consumers' grocery shopping and consumption experiences.

Design/methodology/approach

The research approach was based on the existential phenomenological interview; ten women living in the UK who were in paid employment outside the home at the time of the study, who were married (or living with their partner) and who had at least one child living at home participated in the study which explored their lived experiences of grocery shopping and consumption.

Findings

The findings reveal that consumers can construct various dimensions and levels of self/identity through their food shopping and consumption practices through their shopping experiences and in conjunction with various resources and support provided by retailers. Four key themes are identified and explored: “I am in control”; “I am me”; “I share and I love”; and “I belong”.

Research limitations/implications

The present study is exploratory in nature; it identifies four key themes which appear significant and provides a starting point for further research.

Originality/value

This paper explores the ways in which shopping confirms consumers' personal identity, social position and social identity and contributes to the literature in two ways: the research extends our understanding of the experiential values of shopping by extending the domain of enquiry from consumers' experiences in‐store to the actual consumption phase and consumers' self identity is investigated through the exploration of individual consumers' lived shopping and consumption experiences from an holistic perspective.

Details

Marketing Intelligence & Planning, vol. 29 no. 1
Type: Research Article
ISSN: 0263-4503

Keywords

Article
Publication date: 5 March 2018

Amanda Clayson, Lucy Webb and Nigel Cox

The purpose of this paper is to report the findings from reflexive data collection on the evolving co-production research relationship between the two “worlds” of community and…

Abstract

Purpose

The purpose of this paper is to report the findings from reflexive data collection on the evolving co-production research relationship between the two “worlds” of community and academia: people with lived experience and their community intermediaries and academic researchers. It reports analysis of reflections on experience as the different partners explore and evaluate their own experiences of co-productive research within the context of substance use recovery co-production research.

Design/methodology/approach

The research uses reflexive data from perspectives of an intermediary community partner, academic partners, and community researchers on experiences of a series of co-productive research projects. The aim is to identify thematic features of the co-productive experiences from different positions and through the process of adaptation to a co-productive relationship.

Findings

This paper outlines what has been learnt from the experience of co-production and what has “worked” for community and academic partners; around the nature of co-production, barriers to performance, and its value to participants and the wider recovery research agenda.

Originality/value

This paper reports a unique perspective on a developing methodology in health and social care, contributing to a growing body of knowledge pertaining to experiences of co-production research.

Details

Drugs and Alcohol Today, vol. 18 no. 1
Type: Research Article
ISSN: 1745-9265

Keywords

Article
Publication date: 12 September 2016

Lucy Tindall, Danielle Varley and Barry Wright

The purpose of this paper is to focus upon the challenges faced by a research team when conducting a computerised cognitive behaviour therapy (CCBT) trial for adolescents with low…

Abstract

Purpose

The purpose of this paper is to focus upon the challenges faced by a research team when conducting a computerised cognitive behaviour therapy (CCBT) trial for adolescents with low mood/depression and how solutions were sought to eliminate these difficulties in future child and adolescent mental health clinical research.

Design/methodology/approach

The authors have presented a number of problems faced by the research team when conducting a randomised controlled trial (RCT) concerning adolescents with low mood/depression.

Findings

From examining the problems faced by the research team, the authors have provided key pieces of advice for prospective adolescent mental health RCTs. This advice includes developing clear project plans, setting strategies to encourage and maintain study information in the community and support recruitment, and keeping your organisation appraised of study needs and network and involve governance departments, IT and finance departments in these discussions early.

Originality/value

RCTs, particularly those focusing on child and adolescent mental health, can face a number of difficulties throughout its stages of completion (from protocol development to follow-up analysis). Studies involving the use of technologies add a layer of complexity to this. This review will be of value to researchers aiming to run a high-quality RCT concerning child and adolescent mental health.

Details

Mental Health Review Journal, vol. 21 no. 3
Type: Research Article
ISSN: 1361-9322

Keywords

Article
Publication date: 12 March 2018

Katie Phillips, Lucy N. Macintyre and Alison McMullan

In Scotland, individuals referred for NHS psychological therapies are expected to commence “treatment” within 18 weeks of receipt of referral. With high demand, high…

Abstract

Purpose

In Scotland, individuals referred for NHS psychological therapies are expected to commence “treatment” within 18 weeks of receipt of referral. With high demand, high non-attendance rates and limited capacity, this can be a challenging goal. The service discussed here was keen to develop a way of seeing individuals referred sooner and improving the efficiency of the assessment process. The purpose of this paper is to look at the impact of introducing assessment (“Signpost”) appointments on waiting times, attendance, and treatment planning.

Design/methodology/approach

Signpost appointments were offered to all existing, and any new referrals, to an adult psychological therapies team (PTT) in NHS Lanarkshire. Clinicians kept a record of the outcomes of these appointments over a six month period. Waiting times and attendance figures were compared before and after the introduction of the Signpost system.

Findings

Following the introduction of Signpost appointments, individuals were seen sooner for both assessment and therapy. Attendance at first appointments improved and Signpost appointments helped inform treatment planning. Although alternatives were discussed, the majority of clients were still offered individual therapy. Service user and staff satisfaction was high.

Practical implications

The results from this study led to assessment (“Signpost”) appointments being rolled out across other adult PTTs in NHS Lanarkshire.

Originality/value

There is little research looking at the impact of assessment/signpost appointments on adult mental health services in the UK. In the current climate of public service cuts, this study provides an innovative way of reducing waiting times and maintaining service user satisfaction, without requiring more resources.

Details

Mental Health Review Journal, vol. 23 no. 1
Type: Research Article
ISSN: 1361-9322

Keywords

Article
Publication date: 1 January 1983

Janet L. Sims‐Wood

Life studies are a rich source for further research on the role of the Afro‐American woman in society. They are especially useful to gain a better understanding of the…

Abstract

Life studies are a rich source for further research on the role of the Afro‐American woman in society. They are especially useful to gain a better understanding of the Afro‐American experience and to show the joys, sorrows, needs, and ideals of the Afro‐American woman as she struggles from day to day.

Details

Reference Services Review, vol. 11 no. 1
Type: Research Article
ISSN: 0090-7324

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