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This paper introduces initial foundations of a sustainability-dominant logic theory intersecting the sustainable operations and supply chain management (SOSCM) discipline with the circular economy (CE) field of knowledge.

The paper applies propositional forms of theorising to derive the formulation of propositions and interconnections that interrelate SOSCM and CE principles, concepts and practices which provide a reinforcing theoretical basis underlying the proposed sustainability-dominant logic theory.

Key findings are represented by elaborated theoretical propositions for a sustainability-dominant logic linking SOSCM and CE principles, concepts and well-established practical assumptions. The initial set of propositions offers useful insights for a sustainability-dominant logic at three managerial levels: product, firm and supply chain level.

The paper offers an original theoretical common ground based on a sustainability-dominant logic linking key SOSCM with CE tenets, this way developing SOSCM theory anchored in the CE paradigm and, conversely, developing CE theory supported by SOSCM principles and praxis. The initial set of propositions introduced in the paper provides a new pathway for future research and debate by OM scholars engaged with SOSCM and CE developments.

The purpose of this paper is to present a methodological approach to support qualitative analysis of waste flows in food supply chains. The methodological framework introduced allows the identification of circular food waste flows that can maximise the sustainability of food supply chains.

Following a qualitative approach, circular economy perspectives are combined with core industrial ecology concepts in the specification of a standardised analytical method to map food waste flows and industrial synergies across a supply chain.

The mapped waste flows and industrial linkages depict two time-related scenarios: (1) current scenarios showing the status quo of existing food waste flows, and (2) future scenarios pointing out circular flows along the supply chain. The future scenarios inform potential alternatives to take waste flows up the food waste hierarchy.

The qualitative approach does not allow generalisations of findings out of the scope of the study. The framework is intended for providing focussed analysis, case by case. Future research involving mixed methods where quantitative approaches complement the qualitative perspectives of the framework would expand the analytical perspective.

The framework provides a relatively low-cost and pragmatic method to identify alternatives to minimise landfill disposals and improve the sustainability of food supply chains. Its phased methodology and standardised outcomes serve as a referential basis to inform not only comparative analysis, but also policymaking and strategic decisions aimed at transforming linear food supply chains into circular economy ecosystems.

Businesses are under pressure to ensure social responsibility in their globalised supply chains. However, conventional factory audits are not providing adequate data about production workers’ well-being. Industry attempts to measure working conditions have shown bias and inconsistency, and there is no consensus on what to measure, or how. Well-being can be intangible and difficult to capture without appropriate theoretical and methodological frameworks. This paper investigates factors influencing the well-being of a Chinese factory’s workers, tests an innovative research method, and proposes interventions to improve well-being in factories.

This is a longitudinal study using the diaries of production workers at a large assembly manufacturing site in China. Workers left daily digital voice diaries about their day, which were analysed to identify factors related to their well-being at work.

The picture is more complex than the concerned Western narrative suggests. Workers’ personal and professional concerns extend beyond the criteria currently measured in audits, tending to be more relational and less about their physical state.

The current approach of auditing management practices neglects workers’ well-being. This study offers a more comprehensive view of well-being and tests a new method of investigation.

This is the first study to use diary methods in a Chinese factory. It addresses an issue supported by little empirical evidence. It is the first longitudinal study to hear from factory workers themselves about how they are and what impacts their well-being daily.

Trade and transport facilitation is a challenging area for international logistics and supply chains. A major problem in the area is the lack of a specific framework to support measurement and analyses of performance aspects concerning border‐crossing operations. The purpose of this study was to develop a framework for the area comprising strategic performance objectives of operations.

The framework derived from a theoretical and empirical basis. The empirical method involved a Delphi study with 11 experts with recognised knowledge in the area of international logistics and supply chain. The framework was validated through a substantive validity test conducted in a pilot study with 20 managers from organisations operating in a major international seaport overseas.

The study developed a framework structured by critical operations performance factors operationalised in terms of trade and transport facilitation aspects.

The framework was pre‐tested in a specific context in Brazil. Its construct validity and reliability require further testing and refinement.

The framework provides reference for the definition of priorities and targeted initiatives in specific areas of trade and transport operations at border‐crossing levels. The initiatives can be aligned with relevant strategic performance objectives of operations in general.

The theoretical, empirical, and practical issues addressed in the research provide an insightful basis for future research and managerial initiatives. The framework defined in the study offers robust measures that allow academics and practitioners to understand and address critical aspects inherent in the operational dimension of trade and transport facilitation.

The objective of this paper is to point out the potentialities of customer relationship management (CRM) in the building of government reputation by raising key aspects of corporate reputation theory that can be strengthened by similar CRM strategic orientations and supported by the deployment of CRM solutions.

From a public sector perspective, the authors develop a comparative approach to corporate reputation and CRM premises, concepts, and practices. They draw aspects from both theories that can enable the building and management of corporate reputation in the public sector with the support of CRM solutions.

Challenging the popular criticism that most public agencies and departments are bureaucratic, slow, and incapable of taking immediate action, governments are striving to revert this negative image by adopting new business approaches and applying new information technologies to optimize their processes. In this context, CRM has a potential value to fulfil government needs to become more responsive to the public.

The considerations raised in this paper provide relevant issues for future research aimed at studying CRM and reputation in the government context. Public managers may benefit from the practical aspects and cases provided in this paper.

A theoretical link is developed between CRM and corporate reputation, bringing a new dimension to the matter. Many public managers are leading projects to adopt customer‐focused strategies without realizing they are also working on government reputation. An attempt is made to bring this awareness to the surface by linking some aspects of corporate reputation theory with CRM. Focusses on the public sector, which usually faces the problem of public cynicism.

The COVID-19 pandemic has disrupted the supply chains, and this brought researchers and practitioners to think about more on circular supply chains (CSC). The CSC concept has been discussed in the literature more than a decade. This study aims to find out the theoretical roots of CSC by analyzing scholarly articles in literature.

This paper uses document cocitation analysis for reaching this aim. After retrieving data from Web of Science database, this paper explores data set by considering used references of these publications and clusters them based on their title terms and visualizes them by using cosine similarity index.

This paper concludes that CSC is mainly discussed along with sustainability, sustainable supply chains and green supply chains, where the focus is integrating circular economy principles to supply chain management (SCM). On the other hand, although resiliency is an essential characteristic of SCM, contribution of CSC to supply chain resilience is neglected in the literature.

CSC will gain importance in near future to increase national/firm productivity, and findings of this paper will give researchers insights for furthering their studies.

To avoid supply chain and market collapse caused by natural disruptions, supply chain resilience is of paramount importance. According to the findings of this paper, the authors believe that business resilience in COVID-19-restricted environment may have exit point by using circular perspective.

The importance of CSC has increased due to the disruptions caused by the COVID-19 pandemic. Therefore, this unique study was undertaken to investigate the evolution of this crucial topic with evidence from the literature through a cocitation analysis.

Antibiotics shortages have become an increasingly common problem in Europe because of several reasons, including the offshoring of the production of active pharmaceutical ingredients for many of these products to low production cost countries, such as China and India. The problem has deteriorated because of the Covid-19 crisis that has put most global value chains (GVCs) under great stress. This situation has boosted extensive discussions among academics, practitioners and policymakers on possible changes to the configuration of GVCs. This paper aims to focus specifically on antibiotics supply chains from the perspective of a small country (Sweden), and analyse the pros and cons of backshoring and nearshoring alternatives, as a means to reduce drug shortages.

This work adopts a systemic perspective to capture the implications of reshoring for the different stakeholders involved in the antibiotics field. The present meso-analysis, focusing at the industry level, is based on multiple sources of primary data collected between 2014 and 2021, including participation in policy-related projects and interviews with over 100 representatives of key stakeholders in the antibiotics field.

This paper shows how reshoring can address the problems of drug shortages and reduce availability risk in antibiotics’ GVCs. However, the authors show that no simple and best solution exists because both alternatives of reshoring, i.e. backshoring and nearshoring, entail pros and cons for different stakeholders. The authors conclude with implications for policymakers and managers.

The analysis of pros and cons of both backshoring and nearshoring for various stakeholders offers relevant implications for research on operations and supply management, international business and economics/political science.

This paper looks at reshoring as a policy-driven decision and provides an innovative systemic perspective to analyse the implications for different stakeholders of two reshoring options concerning the antibiotics supply chain.

This paper aims to critically review the most cited literature published from 2000 to 2020 in 24 top-ranked marketing journals on the three most studied branding concepts of the 21st century – brand equity, brand loyalty and brand image – to explore how in these papers they have been defined, measured and examined, and propose how they should move forward in an era where brands are expected to be “socially and socio-politically conscious.”

For each concept a systematic literature review is conducted. In doing so, the definitions, antecedents, outcomes and measures for each concept were accessed and synthesized.

The systematic literature reviews provide a “state-of-the-art” snapshot of each concept and collectively demonstrate there is no consensus on the independence and interdependence of these dynamic multidimensional concepts. Based on the recommended process in the measurement literature, an evolved definition of each concept is proposed. In addition to the corresponding research directions presented in the moving forward sections of each systematic literature review, common research avenues emerged.

This paper acknowledges these three branding concepts as dynamic (i.e. evolving over time), systemically reviews and synthesizes the extant literature, and provides a path forward to defining, measuring and exploring brand equity, brand loyalty and brand image in the present era where brands are expected to be socially and socio-politically conscious with responsibilities to the planet, people and profit.

The dynamics of modern life lead to societal changes that affect innovation systems. Entrepreneurship is an important driver for fostering adaptive capacities of innovation systems in such uncertain and complex environments. This study aims to gain a detailed understanding of how (innovative) entrepreneurship can promote innovation systems, leading to more sustainable societies. A particular focus is placed on migrant entrepreneurship in the digital economy, as a concrete implication of innovative entrepreneurship, and its role within the Austrian innovation system.

In order to develop a shared system understanding from a scientific and practical perspective, transdisciplinary multistage system modeling was applied. The transdisciplinary discourse involved 14 experts, and several system models were iteratively co-created during the course of the research.

The main result demonstrates the interrelationship between the innovation system and migrant entrepreneurship in the digital economy, which includes six core reinforcing loops: (1) the mindsets of entrepreneurs, (2) the role of international collaboration, (3) the role of entrepreneurial education, the financial sphere in regard to (4) government and (5) private funding, as well as (6) the impact of formal procedures.

The authors present and discuss the relational dynamics of this complex phenomenon as well as the applied transdisciplinary approach, with the aim of identifying a potential way to improve the sustainable impact of (migrant) entrepreneurship considering the case of the Austrian innovation system.