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Article
Publication date: 11 June 2018

The value of food safety culture to the hospitality industry

Louise Manning

This paper aims to review existing literature in the discipline of food hospitality with specific emphasis on the interaction between food safety management, food safety…

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Abstract

Purpose

This paper aims to review existing literature in the discipline of food hospitality with specific emphasis on the interaction between food safety management, food safety management systems (FSMS) and food safety culture. It is the first paper in a theme issue of Worldwide Hospitality and Tourism Themes, discussing the importance of measuring food safety and quality culture.

Design/methodology/approach

This paper examines academic literature on FSMS and food safety culture and emerging tools and methods being used to determine their efficacy.

Findings

FSMS provide a framework for determining the resources required and the procedures and protocols, monitoring and verification necessary to deliver safe food. However, a performance gap has been identified in the literature between intended and actual food safety practice. The factors, rituals and behaviours that mediate this divide have been termed by many as “food safety culture”. It has been shown that food safety knowledge does not necessarily lead to behaviour that promotes food safety. Thus, the knowledge–experience–attitude–behaviour dynamic of food safety culture is of crucial importance and worthy of further empirical study in the hospitality industry.

Originality/value

The paper will be of value to practitioners, researchers and other stakeholders involved in the hospitality industry.

Details

Worldwide Hospitality and Tourism Themes, vol. 10 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/WHATT-02-2018-0008
ISSN: 1755-4217

Keywords

  • Hotels
  • Restaurants
  • Food service
  • Food safety climate
  • Food safety culture
  • Food safety management systems

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Article
Publication date: 11 June 2018

Triangulation: Effective verification of food safety and quality management systems and associated organisational culture

Louise Manning

The purpose of this paper is to critique the existing and emerging alternative approaches being used by regulators and industry to verify the presence and efficacy of food…

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Abstract

Purpose

The purpose of this paper is to critique the existing and emerging alternative approaches being used by regulators and industry to verify the presence and efficacy of food safety management systems (FSMS). It is the second paper in a theme issue of Worldwide Hospitality and Tourism Themes, discussing the importance of measuring food safety and quality culture.

Design/methodology/approach

This paper, primarily focused on UK examples, examines academic and grey literature to consider the options for effective verification of FSMS with emphasis on the hospitality sector including the use of triangulation.

Findings

Third-party certification (TPC) compliance audits alone will not deliver effective verification of the FSMS and the cultural context of how formal systems are implemented, monitored and internally verified. Triangulation needs to be undertaken during the FSMS verification process which at its simplest is a Question, Observe, Measure (QOM) triad and at its more complex involves TPC compliance audits and performance assessment using data analysis methodology and product and environmental testing.

Originality/value

The paper will be of value to practitioners, researchers and other stakeholders involved in the hospitality industry.

Details

Worldwide Hospitality and Tourism Themes, vol. 10 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/WHATT-02-2018-0009
ISSN: 1755-4217

Keywords

  • Inspection
  • Hospitality
  • Audit
  • Checklist
  • Food service

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Article
Publication date: 1 July 2019

Food plate waste: factors influencing insinuated intention in a university food service setting

Xingyi Zhao and Louise Manning

The purpose of this paper is to consider the factors that influence food plate waste in a UK university food service setting and the insinuated intention to waste food…

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Abstract

Purpose

The purpose of this paper is to consider the factors that influence food plate waste in a UK university food service setting and the insinuated intention to waste food among staff and students.

Design/methodology/approach

The study conducted empirical research using an online questionnaire (n=260) at the university. The data were analysed descriptively and inferentially by IBM SPSS Statistics version 22.

Findings

Multiple factors influence the level of food plate waste including gender, different categories of food, plate size, portion size and palatability. Two recommendations to reduce plate food waste in the university food service setting include providing a variation in plate size and pricing strategy by portion rather than a whole meal, and communicating with staff and students in the food service setting.

Research limitations/implications

The research contributes, along with previous studies, by focussing here on participants’ food waste intention in food service settings and evidencing the factors of influence.

Originality/value

The research contributes to understanding on participants’ food waste intention in food service settings.

Details

British Food Journal, vol. 121 no. 7
Type: Research Article
DOI: https://doi.org/10.1108/BFJ-07-2018-0481
ISSN: 0007-070X

Keywords

  • Gender
  • Intention
  • Behaviour
  • Waste
  • Plate
  • Portion

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Article
Publication date: 4 December 2017

Whistleblowing as a countermeasure strategy against food crime

Jan Mei Soon and Louise Manning

The purpose of this paper is to undertake a two-phase desktop review of literature sources in order to conceptualise, frame, and critique existing whistleblowing models…

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Abstract

Purpose

The purpose of this paper is to undertake a two-phase desktop review of literature sources in order to conceptualise, frame, and critique existing whistleblowing models and strategies and consider how whistleblowing strategies form part of an effective food crime management system (FCMS) especially for small and medium sized organisations.

Design/methodology/approach

Existing literature from academic sources, financial, healthcare, food industries has been reviewed and critiqued in order to construct a conceptual framework that can inform future empirical research.

Findings

Whistleblowing strategies can form an effective part of a FCMS. Appropriate regulatory protection of those who whistleblow is crucial to not only safeguard individuals but also to mitigate food crime and protect consumers from loss and potential harm. Barriers to whistleblowing exist and if these are not addressed then individuals will be reluctant to report food crime. Further empirical research is required to assess the influence of these and other factors identified in this research and how they can be overcome.

Originality/value

The framework will provide food industry practitioners with guidance on the effective application of whistleblowing strategies within a FCMS.

Details

British Food Journal, vol. 119 no. 12
Type: Research Article
DOI: https://doi.org/10.1108/BFJ-01-2017-0001
ISSN: 0007-070X

Keywords

  • Consumer protection
  • Whistleblowing
  • Food
  • Crime
  • Countermeasures

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Article
Publication date: 21 November 2019

Organic milk supply in Poland: market and policy developments

Maria Zuba-Ciszewska, Aleksandra Kowalska, Louise Manning and Aneta Brodziak

Global demand for organic milk products gives an opportunity to Polish organic farmers and dairies to supply national, European Union and international milk markets. The…

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Abstract

Purpose

Global demand for organic milk products gives an opportunity to Polish organic farmers and dairies to supply national, European Union and international milk markets. The purpose of this paper is to review the historic and contemporary changes in organic milk production and processing in Poland, in order to identify the main factors of influence and to propose the direction of future market and policy development in the sector.

Design/methodology/approach

In this study, secondary data from a range of literature sources and databases are analysed. The Lorenz’s concentration ratio is applied to the data derived to evaluate the degree of concentration of certified organic farms in the different regions of Poland and conclusions are drawn as a result.

Findings

Organic dairy farm operations in Poland are small scale and territorially dispersed. Although there is some evidence of growing supply concentration, Polish processors of organic milk face multiple barriers to development not least a lack of continuity of supplies. Whilst global markets are of interest, the development of alternative, innovative food networks in Poland that focus on provenance, integrity and promoting the special health benefits of organic milk would be of value to the sector, but further cooperation and integration is essential to take advantage of these market opportunities.

Originality/value

This research underpins the need for appropriate national policies in Poland for the development and actualisation of a dynamic organic milk supply system that delivers value to local, regional and international markets.

Details

British Food Journal, vol. 121 no. 12
Type: Research Article
DOI: https://doi.org/10.1108/BFJ-11-2018-0750
ISSN: 0007-070X

Keywords

  • Agribusiness
  • Health
  • Dairy cooperative
  • Organic milk processing
  • Organic milk production

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Article
Publication date: 3 January 2017

Guest editorial

Louise Manning

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Details

British Food Journal, vol. 119 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/BFJ-09-2016-0446
ISSN: 0007-070X

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Article
Publication date: 5 September 2016

Development of sustainability indicator scoring (SIS) for the food supply chain

Louise Manning and Jan Mei Soon

The purpose of this paper is to identify mechanisms for using a quantitative benchmarking approach to drive sustainability improvements in the food supply chain.

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Abstract

Purpose

The purpose of this paper is to identify mechanisms for using a quantitative benchmarking approach to drive sustainability improvements in the food supply chain.

Design/methodology/approach

A literature review was undertaken and then a strategic and operational framework developed for improving food supply chain sustainability in terms of triple bottom line criteria.

Findings

Using a sustainability indicator scoring approach, the paper considers the architecture for analysis so that strategic goals can be clearly formulated and cascade into specific, relevant and timebound strategic and operational measures that underpin brand value and product integrity.

Originality/value

This paper is of value to academics and also practitioners in the food industry.

Details

British Food Journal, vol. 118 no. 9
Type: Research Article
DOI: https://doi.org/10.1108/BFJ-01-2016-0007
ISSN: 0007-070X

Keywords

  • Benchmarking
  • Framework
  • Supply chain
  • Sustainability
  • Supply
  • Food

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Article
Publication date: 23 August 2018

Enabling entrepreneurial behaviour in a land-based university

Louise Manning

The purpose of this paper is to develop a conceptual framework along with a set of hypotheses that reflects the dynamic relationships that operate within an…

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Abstract

Purpose

The purpose of this paper is to develop a conceptual framework along with a set of hypotheses that reflects the dynamic relationships that operate within an entrepreneurial land-based university in order to then undertake empirical research.

Design/methodology/approach

This paper, through reflection on existing literature, critiques the interactions between student, academic, educational institution and industry in order to conceptualise the entrepreneurial modus operandi of a land-based university.

Findings

Specialist universities, such as those that serve the land-based sector, need to demonstrate multiple excellences not only in terms of the education they provide for students, but also in terms of consistently meeting or exceeding government, research community, employers and societies expectations. An institutional framework must be in place to facilitate and enhance the quadruple interface of academic, institutional, industry and student entrepreneurial behaviour. The social and economic factors that mediate the dynamics within this framework first underpin student development supporting them to reach their potential, second inform teaching excellence and research practice and finally, lead to outcomes that contribute to the global, national and regional economy.

Originality/value

This paper is of value for those working in the educational sector as the model outlined can be used to critically reflect on current principles and practice and derive options for action to embed entrepreneurship more deeply within the organisational culture of a university.

Details

Education + Training, vol. 60 no. 7/8
Type: Research Article
DOI: https://doi.org/10.1108/ET-03-2017-0036
ISSN: 0040-0912

Keywords

  • Student
  • Attitude
  • Entrepreneurial intention
  • Academic
  • Entrepreneurial competence
  • Entrepreneurial behaviour

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Article
Publication date: 12 February 2018

The impact of workplace placement on students’ entrepreneurial attitude

Louise Manning and Patricia Parrott

The purpose of this paper is to determine the impact of a workplace placement on the student participants’ self-reported entrepreneurial attitude (EA).

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Abstract

Purpose

The purpose of this paper is to determine the impact of a workplace placement on the student participants’ self-reported entrepreneurial attitude (EA).

Design/methodology/approach

A review of relevant literature informed questions incorporated in the university’s annual feedback questionnaire completed by students (n=461) on return from a work placement of between 44 and 52 weeks.

Findings

The study has shown that both gender and entrepreneurial legacy influence baseline and post-placement EA (p<0.05). The interaction between EA, social learning, perceived behavioural control, subjective norms and perceived relational support was also considered.

Originality/value

This research provides context for further qualitative work in this area, especially the influence of gender and entrepreneurial legacy on reported baseline EA and EA post work placement and will inform pedagogical development in terms of embedding entrepreneurial teaching in future curriculum development at the university.

Details

Higher Education, Skills and Work-Based Learning, vol. 8 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/HESWBL-05-2017-0030
ISSN: 2042-3896

Keywords

  • Subjective norms
  • Entrepreneurial intention
  • Entrepreneurial
  • Entrepreneurial attitude
  • Bridging
  • Entrepreneurial legacy

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Article
Publication date: 16 March 2015

Toward an understanding of brand sexual associations

Salim L. Azar

This paper aims to explore brand sexual associations and to understand the antecedents of these associations by drawing from an anthropomorphic view of consumption and a…

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Abstract

Purpose

This paper aims to explore brand sexual associations and to understand the antecedents of these associations by drawing from an anthropomorphic view of consumption and a socio-psychological perspective.

Design/methodology/approach

An exploratory qualitative analysis based on 18 semi-structured interviews was conducted. Following symbolic interactionism and inter-subjectively reflective approaches, three main methods were used: interviews, projective drawings and a pen-and-paper exercise.

Findings

The results of this paper strongly confirm that a brand is perceived by consumers as having a sex, a gender and a sexual orientation. These findings point toward a crucial distinction between these three constructs. Construct conceptualizations are developed and definitions are suggested. Nine antecedents for brand sexual associations are studied.

Research limitations/implications

French subjects constitute the sample. Future studies might investigate the transferability of our results to other cultures. The three constructs broadens the existing brand-as-a-person metaphor and brand gender literature.

Practical implications

Managers need to consider the construction of their brands’ sexual identities, namely, the sexual associations that brand strategists desire to create and maintain. The study of the antecedents of brand sexual associations provides brand managers the opportunity to manage actively those specific types of associations.

Originality/value

This research contributes to the brand-as-a-person metaphor and to the brand gender literature with new insights about the nature and structure of brand sexual associations. This paper moves the conceptualization of these constructs forward.

Details

Journal of Product & Brand Management, vol. 24 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/JPBM-05-2014-0607
ISSN: 1061-0421

Keywords

  • Brand gender
  • Brand image
  • Qualitative research
  • Brand sex
  • Brand sexual orientation
  • Gender studies

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