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Accreditation and external peer review play important roles in assessing and improving healthcare quality worldwide. Evidence on the impact on the quality of care remains indecisive because of programme features and methodological research challenges. The purpose of this paper is to create a general methodological research framework to design future studies in this field.

A literature search on effects of external peer review and accreditation was conducted using PubMed/Medline, Embase and Web of Science. Three researchers independently screened the studies. Only original research papers that studied the impact on the quality of care were included. Studies were evaluated by their objectives and outcomes, study size and analysis entity (hospitals vs patients), theoretical framework, focus of the studied programme, heterogeneity of the study population and presence of a control group.

After careful selection 50 articles were included out of an initial 2,025 retrieved references. Analysis showed a wide variation in methodological characteristics. Most studies are performed cross-sectionally and results are not linked to the programme by a theoretical framework.

Based on the methodological characteristics of previous studies the authors propose a general research framework. This framework is intended to support the design of future research to evaluate the effects of accreditation and external peer review on the quality of care.

This paper presents the results of a number of experiments performed at the National Archives, all related to the theme of linking collections of records. This paper aims to present a methodology for translating a hierarchy into a network structure using a number of methods for deriving statistical distributions from records metadata or content and then aggregating them. Simple similarity metrics are then used to compare and link, collections of records with similar characteristics.

The approach taken is to consider a record at any level of the catalogue hierarchy as a summary of its children. A distribution for each child record is created (e.g. word counts and date distribution) and averaged/summed with the other children. This process is repeated up the hierarchy to find a representative distribution of the whole series. By doing this the authors can compare record series together and create a similarity network.

The summarising method was found to be applicable not only to a hierarchical catalogue but also to web archive data, which is by nature stored in a hierarchical folder structure. The case studies raised many questions worthy of further exploration such as how to present distributions and uncertainty to users and how to compare methods, which produce similarity scores on different scales.

Although the techniques used to create distributions such as topic modelling and word frequency counts, are not new and have been used to compare documents, to the best of the knowledge applying the averaging approach to the archival catalogue is new. This provides an interesting method for zooming in and out of a collection, creating networks at different levels of granularity according to user needs.

Entrepreneurship, Strategic Management, Social Sector.

The case can be used in undergraduate, graduate and executive education courses in entrepreneurship and strategic management. It is a perfect fit for executive sessions at incubation centers for not-for-profit (NPO) start-up social enterprises. The case is aimed at early-phase social entrepreneurs and those interested in the field.

Anthill Creations (hereafter referred to as Anthill) is a NPO organization engaged in building low-cost sustainable playscapes for underprivileged children. Their mission is to “Bring Back play” in the lives of millions of children of marginalized communities by building sustainable playscapes. It is an effort that contributes toward the objectives of clause 1.2 (Ministry of Human Resource Development, Government of India, 2020), on “Early Childhood Care and Education” (ECCE) in the new National Education Policy (NEP) 2020 of India as released on July 30, 2020. The ECCE clause emphasizes the importance of “learning through play”; and recognizes it to be central to quality early childhood pedagogy and education. Anthill has been working on the same philosophy since its inception in 2016. They have successfully built 300 playscapes across 18 states of the country and impacted the lives of more than 200,000 children. The playscapes are built using upcycled waste material, such as scrap tires, waste cable and oil drums; further, they use local resources and contextual designs and built them by mobilizing community participation. The playscape play elements provide for unstructured free play for children and encourage them to use their imagination to invent new games.

Pooja Rai – the founder and CEO of Anthill Creations, an architect by discipline started the NPO immediately after her graduation. It was her “calling” in life that pushed her to quit a corporate job in the early stages of her career and instead pursue a career in the social sector. The case details her methodical approach in pursuing her intuitive response to a social need, the way she adopts a lean start-up framework to set-up Anthill, her frustrations, personal resilience and ability to balance different stakeholder interests as she treads the difficult journey of building the awareness of inculcating play as a pedagogy in the early years of childhood development.

The case provides data on the large proportion of the marginalized population in India and the abysmal conditions of the Indian Government schools. The objectives of clause 1.2 on ECCE in NEP 2020 show the Indian Government’s good intent. And yet with the prevailing conditions, the policy’s ambitious target of universalization of ECCE by 2030 (Chanda, 2020), seems a mammoth task, even for the Indian Government.

On the other hand, Anthill as a small NPO of young dedicated individuals is invested and experimental in their approach; they have a tested model but financial dependency limits their activities. The ECCE clause is a sign of new hope for NPOs such as Anthill who want to reach out to millions of Indian children from marginalized communities. What could be a compatible, perhaps complementary or even skillful pathway to integrate Anthill’s tested model of building sustainable playscapes with the Indian Government’s good intentions of universalization of ECCE by 2030? How could Anthill “scale” for a systemic “impact”? Should not the NPOs, early childhood development researchers, funders and government authorities study collaboratively instead of the present siloed approach so as to bring about a systemic change in the thinking lenses about “play” to be an integral part of early childhood development? Rai ponders on the above questions.

To explain the importance of one’s purpose (calling) in life and how the authors can identify with it.

To explain how an intuitive response to social need can be complemented with a methodical approach to social entrepreneurship.

To discuss the importance of business model canvas from the social sector lens.

To explain the important elements in sustaining small start-up social organizations.

To discuss and evaluate the options an early-stage social enterprise can engage into “scale” for “impact.”

Teaching notes are available for educators only.

CSS 3: Entrepreneurship.

With the recognition of the necessity for effectively and successfully managing natural disaster projects for saving human lives and preventing and minimizing the impacts of disasters on socio‐economic developmental progress, this paper seeks to propose a balanced scorecard (BSC) approach in order to maximize the possibilities of desired outcomes from projects.

The BSC approach, which has been widely accepted and used in business organizations, can be adapted for natural disaster management projects. An application of this BSC approach to disaster management projects is discussed with a real flood disaster management project.

In the BSC approach, performance measures should be established in four areas: donors' perspective; the target beneficiaries' perspective; the internal process perspective; and the learning and innovation perspectives. Measures for four areas in each of the five generic phases of managing natural disasters (i.e. preparedness, early warning, emergency relief, rehabilitation and recovery) allow project managers to identify problem areas and areas for further improvements. Ensuring success in one phase will lead to success in the subsequent phase because success in one phase will be the input for the following phase.

In general, this study demonstrates an application of the balanced scorecard approach to natural disaster management projects and, in particular, to a real flood disaster management in Hat Yai Municipality, Southern Thailand. Future research might focus on other types of natural disaster.

Using the balanced scorecard, project managers can understand problem areas as well as areas for improvement in current projects, which would enhance their abilities to take corrective actions that ensure and maximize the possibilities of successful outcomes from implemented projects.

This paper proposes the BSC approach for successfully managing natural disaster projects. This management approach can be applied to various natural disaster management projects.

The purpose of this paper is to develop a comprehensive framework for improving intensive care unit performance.

The study introduces a quality management framework by combining cause and effect diagram and logical framework. An intensive care unit was identified for the study on the basis of its performance. The reasons for not achieving the desired performance were identified using a cause and effect diagram with the stakeholder involvement. A logical framework was developed using information from the cause and effect diagram and a detailed project plan was developed. The improvement projects were implemented and evaluated.

Stakeholders identified various intensive care unit issues. Managerial performance, organizational processes and insufficient staff were considered major issues. A logical framework was developed to plan an improvement project to resolve issues raised by clinicians and patients. Improved infrastructure, state‐of‐the‐art equipment, well maintained facilities, IT‐based communication, motivated doctors, nurses and support staff, improved patient care and improved drug availability were considered the main project outputs for improving performance. The proposed framework is currently being used as a continuous quality improvement tool, providing a planning, implementing, monitoring and evaluating framework for the quality improvement measures on a sustainable basis.

The combined cause and effect diagram and logical framework analysis is a novel and effective approach to improving intensive care performance. Similar approaches could be adopted in any intensive care unit.

The paper focuses on a uniform model that can be applied to most intensive care units.

The purpose of this chapter is to discuss theory-based evaluation of public–private partnership (PPP) projects/programmes and to develop an intervention logical framework. It aims to draw attention to the need to go beyond the measurement of project/programme results to address not only the question of whether or not the project/programme worked but also the how and why questions. The study follows an interpretative methodology. It analytically discloses the mechanics of theory-based evaluation in relation to a ‘PPP theory’ and describes a theory-based analytical framework that portrays an explicit path towards ultimate impacts so as to assess, in a more systematic and integrated way, the success or failure of a PPP. Theory-based evaluation is a promising evaluation approach that would fit into the complexities of PPP projects/programmes and would expand the available toolbox of evaluators. Proper use of theory-based evaluation in PPP interventions contributes to better policy formulation and project implementation, thus leading to improved socio-economic benefits derived from PPP projects and programmes. The main contribution of the study is that it develops a ‘PPP theory’ and a related logical intervention framework drawing on theory-based approaches. Although the framework is developed for a representative sector, transport, it can easily be applied to any other PPP intervention.

This paper aims to lay the foundations to develop a dominant logic and a common thematic framework of strategic innovation (SI) and to encourage consensus over the field's core foundation of main themes.

The paper explores the intersection between the constituent fields of strategic management and innovation management through a concept mapping process. The paper categorizes the main themes and search for common ground in order to develop the core thematic framework of SI. The paper looks at the sub‐themes of SI in published research and develops a more detailed framework. The conceptual categories derived from the process are then placed in a logical sequence according to how they occur in practice or in the order of how the concepts develop from one other.

The results yield seven main themes that form the main taxonomy of SI: types of SI, environmental analysis of SI, SI planning, enabling SI, collaborative networks, managing knowledge, and strategic outcomes.

The new thematic framework the paper is proposing for SI remains preliminary in nature and would need to be tried and tested by researchers and practitioners in order to gain acceptability. Academic rigor and methodological structure are not sufficient to determine whether our conceptual framework will become widely diffused in academia and industry. It would have to pass through an emergent, evolutionary process of selection, adoption and an inevitable degree of change and adaptation, just like any other innovation.

The practical implications concern the production of instructive material and the application of strategic management initiatives in industry. The proposed themes and sub‐themes can serve as a logical framework to develop and update publications, which have been instrumental in their own right to shape the field. The paper also provides a checklist of potential research projects in SI, which will improve and strengthen the field. The new framework provides a comprehensive checklist of strategic management initiatives that will help industry to initiate, plan and execute effective innovation strategies.

The concept mapping of the themes of SI yields a new dominant logic, which will influence the evolution of the field and its relevance to both academia and industry.

Many newly established Internet loss-making enterprises (NEILEs) are always willing to expand overseas within a very short time from their establishment. This phenomenon is becoming a hot research area. This paper aims to explore why these enterprises are always willing to expand overseas rapidly even if they are facing severe and persistent losses, and to study the different rapid internationalization modes and the international market entry ways for NEILEs.

This paper constructs a theoretical framework with the dual situation of negative attainment discrepancy and advantageous slack resources to explain the rapid internationalization of NEILEs. Furthermore, cross-case comparative analysis method, based on interviews, questionnaires and secondary data collection, is adopted to reveal the rapid internationalization modes and the international market entry ways of such enterprises.

Whether blocking competitors or seeking opportunities or both, NEILEs' goal of rapid internationalization depends on the severity and persistence of negative attainment discrepancy. When the severity and persistence of negative attainment discrepancy are very significant, moderate and mild, NEILEs choose sniper-type, opportunity-type and dual-type internationalization target mode in turn; it is very important for NEILEs to match advantageous slack resources and international market entry ways to achieve specific internationalization goals.

This paper enriches the understanding of NEILEs' transnational entrepreneurial behavior in the era of digital economy. The theoretical contribution of this paper is that the authors build a theoretical framework based on the logical starting point, the logical fulcrum and the logic ending point for understanding the rapid internationalization of NEILEs.

This study demonstrates that NEILEs can also expand into foreign markets according to their own characteristics. Undoubtedly, they need to choose appropriate internationalization target mode and international market entry way in line with the extent and duration of their losses, and their advantageous slack resources.

In this paper, the authors construct the rapid internationalization theory of NEILEs based on the dual situation of negative attainment discrepancy and advantageous slack resources in digital economy era. Moreover, the authors discover the behavioral characteristics and patterns of NEILEs' transnational entrepreneurship.

This paper aims in the first part to document experiences encountered in dealing with challenges facing students embarking on their postgraduate research journey. It gives a brief background on the consequences for not being able to handle properly the research processes. It also identifies factors that contribute to postgraduate attrition and long completion periods focusing on the perceived major contributor to problem – the lack of skills in research on the part of students especially in the early part of the research process. Second, the paper aims to describe and discuss the proposed framework for approaching the research project definition and design process in a systematic and logical manner after formulating a research framework.

Experience recording method is used by reflecting on the authors' supervision experience at honours, masters and doctoral level. A reflection on these experiences is compared with good practices in research approaches to identify gaps which need to be addressed. The second part of the paper is used as a building block in producing a fully fledged research proposal. Two tasks forming the backbone of writing a research proposal at post framework are at the centre of this paper – developing an outline of literature review and the actual writing of the proposal.

It is clearly established that major reasons for the problems facing student researchers are the lack of hands‐on skills in the research process on the part of students especially in the early part of the research process (research definition and design) and hence the need for a facilitative framework. The second part of the paper discusses in detail the three main components of the research proposal. Finally, the paper reveals the “final picture” of the research proposal made out of the three components, and an emphasis is put on the need to treat the proposal as a plan which is highly likely to change depending on the research environment forces faced by researchers as they embark on the research journey in the post proposal phase.

The original value is two‐fold. First, there is an opportunity for educators to identify common problems facing student researchers, hence this information could be used when supervising student researchers. Furthermore, the student has an opportunity to understand the dynamics of research approaches and this provides a good base to avoid bad practices. Second, the paper provides solutions towards overcoming typical problems, and this will help both educators and student researchers to manage the dynamics of research processes. The proposed research framework in order to facilitate the research thought process in a more systematic, logical and integrated manner is an encompassing recommendation which should be used by educators and research students.