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Operations management involves utilizing given resources as efficiently as possible to deliver services to customers and meet business goals. Developing efficient business operations requires a hospitality organization to design efficient service environments, as part of its mission. This chapter articulates the key design and planning strategies for the development of a successful hospitality organization. The first section covers the process of location selection, as the most important factor leading to the success of a hospitality organization. The second section discusses strategies for estimating the number of users (service employees and customers) during peak and idle times to justify a costly financial investment. The third section concerns the readers with the topic of layout planning, with the goal of service optimization for a targeted number of customers. The fourth section deliberates workflow conditions, and finally, the last section addresses the ambience and design of the physical hospitality environment, which is crucial for customer evaluation of a hospitality organization as it creates a first impression.

The United Nations Industrial Development Organisation (UNIDO) proposed the development of eco-industrial parks (EIP) related to the 9th, 12th, and 13th of the sustainable development goals (SDGs) for ensuring green industrial practice to deal with climate change. The first approach to EIP is choosing a suitable site, however, it is not a simple task, because it involves spatial factors and is always impaired by uncertainties that require more than one decision module. There is a fewer study in objectively assessing the criteria for the selection of suitable sites for EIP development to contribute to the SDG initiative. This study provides an integrated process for assessing a consistent weight of criteria for EIP site selection. Nine steps were used in the fuzzy-analytical hierarchy process namely criterion identification, hierarchical structure construction, triangular fuzzy number matrix, geometric ratio, fuzzy relative weight, defuzzification, normalisation, sensitivity analysis (SA) and weight ranking. When tested using spatial and non-spatial criteria for EIP site selection, results show transportation infrastructure (13%), raw materials (12%), water bodies (12%), climate (10%), labour (9%), land use (9%), markets (9%), governmental policies (8%), existing industries (7%), urban settlement (6%), and restricted areas (5%). The SA verified that any evaluation error of 2% or 5% on the criteria weight is insignificant, but for 10% error, results can be distorted. The study has developed a consistent, simple approach integrating hierarchical and uncertainty modules for choosing EIP locations, and it is proposed as a guide for selecting suitable greenfield or brownfield EIP sites for sustainable industrial practices.

No carbon gas is released into the atmosphere in electricity production with wind energy. Therefore, this type of energy is significantly environmentally friendly. On the other hand, thanks to wind energy investments, a country can produce its own energy. This reduces the country’s foreign dependency on energy. Due to these positive aspects, increasing wind energy investments is very important for both the social and economic development of the country. The aim of this study is to define the most appropriate government support to improve wind energy investments. In this context, four different criteria are defined in this regard by making a detailed literature review. In the analysis process, fuzzy AHP methodology is considered. Within this framework, the comparative evaluations of three different experts are obtained. The findings indicate that providing loans with low-interest rate is the most appropriate government support for the wind energy investors. Additionally, it is also defined that tax deduction is another important issue for this purpose. However, it is also identified that appropriate location supply and purchase guarantee of the product produced have lower importance in comparison with the others. It is strongly recommended that governments should provide loans to the wind energy investors. This strategy can minimize the problem of high initial cost so that it can be much easier to attract the attention of the investors.

In this chapter, we address the question if and how modern technology can be used to design questionnaires, diaries, web sites, and experiments to improve the validity of reliability of active data collection instruments. In particular, it discusses the history of computer-assisted activity diary data, reenactment sessions, stated preference methods, and interactive computer experiments with a special focus on the design of these instruments in terms of respondent support and user interfaces. Empirical evidence and experience suggests that although fascinating instruments may increase respondent motivation and involvement and therefore improve the reliability of the measurements, there is also the danger that respondents' answers are influenced by features of the electronic instrument that are not essential, reducing validity and reliability.

Despite an increase in research that examines the media's selection of protest events for coverage, two areas of study have been left undeveloped. First, the type of protest examined is limited to common forms of the demonstration (march, vigil, rally). A second drawback of this literature is its focus on mass audience newspapers. The goal of the current study is to address these two issues by comparing coverage of a previously ignored form of protest, the strike, across two different media sources, the mass audience New York Times and the Daily Labor Report, a newspaper which targets industry and labor leaders and garners its revenue from subscriptions, not advertising. Due to specific differences between the two newspapers (primarily readership and revenue base), it is expected that certain strike characteristics (industry) will play a greater role in the New York Times’ selection of strikes than in the Daily Labor Report. Using government data to construct the population of events, I find that both newspapers select strikes in a manner that resembles coverage of other forms of protest. Important variables include size, length, and disruptiveness. The main difference between the two newspapers is the New York Time's attention to strikes in industries that affect the public and consumers and its strong regional bias. These findings indicate that not only do similar media selection processes work for both protest and strikes, but also that, despite some differences, media type did not affect selection greatly.

In order to accomplish the goals of maintaining an effective supply chain, the firm needs to establish and maintain long-term relationships with its suppliers. Most supply chain problems inherently involve multiple conflicting criteria. Risks in the supply chain are dynamic in nature. While some risks can be either reduced or eliminated, new ones will appear.

This chapter will focus on the development of a mufti-criteria model using meta-goal programming to develop a supplier selection process. The goals of the model include (1) the minimization of the net cost for all items, (2) the minimization of the defective items, and (3) the minimization of late-delivered items.

Purpose — To provide a theoretical background to understand current local search engines as an aspect of specialized search, and understand the data sources and used technologies.

Design/methodology/approach — Selected local search engines are examined and compared toward their use of geographic information retrieval (GIR) technologies, data sources, available entity information, processing, and interfaces. An introduction to the field of GIR is given and its use in the selected systems is discussed.

Findings — All selected commercial local search engines utilize GIR technology in varying degrees for information preparation and presentation. It is also starting to be used in regular Web search. However, major differences can be found between the different search engines.

Research limitations/implications — This study is not exhaustive and only uses informal comparisons without definitive ranking. Due to the unavailability of hard data, informed guesses were made based on available public interfaces and literature.

Practical implications — A source of background information for understanding the results of local search engines, their provenance, and their potential.

Originality/value — An overview of GIR technology in the context of commercial search engines integrates research efforts and commercial systems and helps to understand both sides better.

Nowadays, the increase in the capacity of batteries has laid the foundations for a broader diffusion of electric mobility. However, electric mobility is causing a growing electricity demand as well as the need to increase the diffusion of suitable charging stations. Within these last challenges, drawing on the recent literature, this chapter provides a critical and wide-ranging review of papers dealing with the formulation of the problem of the localisation of electric vehicle (EV) charging points. This problem is approached considering the electric charging infrastructure technologies, localisation criteria and related methodologies. This review shows how the ‘electric mobility revolution’ applies the technological innovations provided by the energy supply systems, and the location of these systems within the urban contexts. Since the technological innovations have different options, achieving an international standard of charging systems is still far away. Moreover, as there are several criteria, parameters and methodologies, and some analytical approaches for the localisation of electric vehicle charging points, the formulation of the ‘localisation’ problem should require the application of multi-criteria analysis to be addressed. Finally, the results show that there is no consensus on technologies, criteria, and methodologies to be adopted. Therefore, this wide-ranging analysis of the literature would be useful to support possible benchmarking and systematisation accordingly.