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The article considers the challenges involved in measuring the performance of local public service networks through an empirical analysis of Comprehensive Area Assessments (CAAs), a short-lived but pioneering attempt to gauge the effectiveness of local governments, health trusts, police and fire services in England.

Primary data about the implementation and impact of CAAs were gathered using a mixed method approach, including surveys of local public services, inspectorates and residents together with focus groups and semi-structured interviews in 12 case study areas.

CAAs encouraged agencies to strive to achieve better partnership working but did not provide sufficiently robust comparative data to enable managers to benchmark their performance against other areas or identify good practice elsewhere. Policy makers hoped that citizens would use CAAs to hold services to account but the process failed to attract media or public interest.

The logic of a more ‘joined-up’ approach to performance assessment of local partnerships is compelling. But in practice it is difficult to achieve because institutional arrangements at a national level mean that different sectors work within very different budget systems, professional networks and performance frameworks. Assessing the outcomes achieved by local partnerships also presents new challenges for inspection agencies and requires them to use new kinds of evidence.

This is the only attempt to date to evaluate CAAs and adds to an understanding of the challenges of assessing the performance of local public service partnerships. It highlights new questions for researchers and policy makers about the types of evidence needed to measure partnership performance and the extent to which the public may use the results.

Government service delivery is undergoing change as a result of innovations in information technology (IT). Scholars and practitioners have paid attention to electronic-government (e-government) as a strategic tool for delivering services through the Internet and thus enhancing service quality, as well as streamlining internal operations (Council for Excellence in Government [CEG], 2000; Center for Technology in Government, 1999; Ho, 2002; Norris & Moon, 2005; West, 2004). Many local governments have also initiated e-government development and taken advantage of internet-based applications to facilitate community development and communication with constituents (Benjamin, 2001; Modesitt, 2002), as well as to provide online application services (Ho, 2002; Norris & Moon, 2005). E-government brings with it the potential for greater cost-efficiency, enhanced citizen involvement, improved service quality, and increased transparency. Although e-government has the potential to provide many benefits, little research has been conducted on e-government performance and the influence of public management on e-government performance in local government.

This chapter reviews the new inspectorate, Her Majesty's Inspectorate of Constabulary and Fire & Rescue Services, and the new Inspection Framework for Fire and Rescue Services in England. It will look at the antecedents of the inspectorate and the history of inspections in both the police and in the fire and rescue services. Prior to the Policing and Crime Act 2017, Fire and Rescue Services in England were without a dedicated independent inspectorate for almost 10 years and the government promised a new independent and a rigorous inspection regime. This chapter critically evaluates the government's response and the early development of the new regime.

Accountability in the public sector has generally been discussed in light of public sector auditing and performance measurement. Performance audit or ‘value for money’ audit practice has been implemented at various government levels for assessing three key areas of performance – economy, efficiency and effectiveness. This practice has been significantly influenced by recent reforms in the public sector globally. Local governments or city councils play a significant role in providing community services at grass-root levels. How different actors are involved in auditing practices at the local level has attracted recent research interest world-wide. This chapter contributes to the global public sector accounting literature by presenting a critical overview of the development of local government auditing in Australia. It focusses on the role of the local government regulations and various stakeholders in audit scope, methodologies and practices with an illustration from the state of Victoria in Australia. The evidence presented will contribute to understanding international audit practices in local governments across the globe.

This chapter investigates financial resilience of German local governments. The local governments included in this analysis challenged the applicability of the financial resilience concept by reporting no significant direct impact of the financial crisis during the last 10 years. This is also in line with more general observations suggesting that Germany weathered the financial crisis successfully and without the dramatic effects on its local governments that are observable in other countries. During semi-structured interviews with key administrative decision-makers, it turned out that the financial crisis impacted the local governments’ commercial tax revenues only in its aftermath, and respondents rather highlighted the refugee crisis in 2015 and sudden changes in the tax base caused by relocation, bankruptcy or economic turmoil as financial shocks. More general trends, for example, upper governmental levels devolving more service and administrative responsibility without sufficient compensation, and in particular long-term issues, that is, high debt levels magnifying effects of financial shocks, seem to challenge German local governments. Some cases included in this investigation seem reluctant to make conflict-laden, but necessary changes, and feel exposed to policies and regulations by upper governmental levels. This creates uncertainty and at times leaves them in a sense of helplessness and infeasibility of proper planning. However, the need for investing resources to build up internal capacities has already been pointed out. From a financial resilience perspective, this seems even more important in a context where relying on buffering was feasible, but might prove insufficient once other internal capacities are required to tackle local governments’ financial vulnerabilities.

The chapter aims to evaluate the efficacy of stakeholder participation in the solid waste management system of Mauritius in view of providing a possible mechanism to attain the goals of a sustainable waste management framework.

The study employs qualitative indicators, namely, User Inclusivity and Producer Inclusivity of the Wasteaware Benchmark Indicators. Secondary data are used to conduct a critical and comprehensive analysis of the sub-indicators falling under each of the two main indicators to determine the overall compliance level with respect to stakeholder engagement of the waste management sector of Mauritius.

The results of the study show a LOW/MEDIUM compliance level for both User Inclusivity and Provider Inclusivity indicators, which indicates that improvement is required in the stakeholder engagement mechanism in Mauritius. The main weaknesses identified comprise of lack of an adequate legal framework with clear definition of waste types with regards to segregation, especially for non-hazardous wastes, low efficiency of sustainable waste management awareness campaigns and lack of inclusion of the informal sector. The main strengths identified consist of a proper bidding mechanism in place and a good level of equity in the provision of waste management services with respect to comingled waste collection. Suggested improvement areas include a revamping of the existing legal framework related to waste management to cater for higher inclusivity of all stakeholders together with including sustainable waste management topics in the formal education curriculum.

The User Inclusivity and Producer Inclusivity indicators were previously applied only to cities to measure the level of stakeholder participation, but this study has demonstrated that these indicators can also be adopted on a nation-wide level to evaluate stakeholder engagement. The use of these indicators together with secondary data presents a less time-consuming method to assess stakeholder participation in the waste sector, which can be particularly useful for Small Island Developing States.

Purpose – This chapter reviews the approaches to the decentralization of services and the devolution of decision-making to local structures outlined by the New Labour government in the United Kingdom. The chapter draws upon earlier attempts by Town Halls in urban areas to introduce new forms of governance and decision-making as a way of providing a context to New Labour's plans.

Methodology/Approach – The chapter provides a detailed review and analysis of the literature and discusses the different models of governance and concepts of power and uses this analysis to identify 10 key lessons for policymakers.

Findings – The 10 key lessons for policymakers and practitioners that are identified and discussed include the role of local political leaders; the convergence of political and managerial leadership; defining the level and pace of community participation; and stressing the importance of continual training, learning, and evaluation.

Research implications – The chapter sets out a possible framework for review, research, and evaluation including cultural change, civil renewal, policy connectivity, and commitment and pace of change. The chapter defines these terms and the terms offer a way of looking at different initiatives and approaches at the level of City Hall.

Originality/Value of the chapter – The chapter sets the framework for a conceptual and empirical study of different approaches to double devolution within the United Kingdom and also outside of it.