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This chapter examines how hospitality and tourism researchers can use ‘expressive text’ (or writing) to express the lived quality of an experience in order to ‘show what an experience is really like’ rather than ‘tell what it is like’. Expressive text refers to written language forms such as narrative, poetry and metaphor that can be used as tools in research to vividly represent the meaning and feeling conveyed in an experience. The expressive text-based approach to researching lived experience provides a textual link between experience and its expression. For this reason, it is especially useful when working with lived experience accounts of phenomenological and hermeneutic research.

The expressive text-based approach suggested here is still a relatively under explored arena within hospitality and tourism research. As a relatively under explored arena, the rich insightful knowledge that can be gained from understanding practitioner experience is rarely a central focus of scholarly writings about the workplace in hospitality and tourism contexts. However, in order to be fully appreciated as a discipline in its own right and to advance knowledge of the field, understanding the typical and significant attributes of hospitality and tourism work will be decidedly helpful.

One of the difficulties of working with lived experience accounts is finding a suitable research approach that helps to both retain the lived elements of the experience and ensure the rigour of the inquiry. An expressive text-based methodological framework that has a phenomenological and hermeneutic philosophical underpinning is argued to be suitable for this purpose. Therefore, the focus of this study is to discuss such a methodology and explain the reasons for its content, style and structure in researching lived experience. The approach that is proposed here consists of a five-tiered textually expressive methodology that is employed to contextualise, portray and interpret the lived experience meanings in order to understand the significance of the experience in relation to relevant discourses in hospitality and tourism studies, and to consider implications for policy and professional practice. The guiding questions of the five-tiered framework cover the following issues: (1) What is the context of the lived experience? (2) What is the lived experience of this practice like? (3) What is the meaning of this experience for the practitioner? (4) What is the significance of the experience in contributing to the advancement of knowledge within the field? (5) What are the implications for practice and professional development?

To illustrate uses of this methodology in research, the study here includes an example showing portrayals and interpretations of the typical and significant lived nature of hospitality reception work. This shows and communicates the full meaning of the episode, circumstances or situation. The chapter then concludes with some reflections on benefits as well as tensions in working within an expressive text-based phenomenological and hermeneutic framework.

Purpose — The purpose of this chapter is to provide knowledge and insights gained into Canadian expatriates' perspectives of living and working in Indonesia and to enhance the reader's understanding of the lived experience of being immersed in another culture.

Methodology — A descriptive phenomenological qualitative method was employed, which uncovered paradoxes that were lived by Canadian expatriate managers.

Findings — The following paradoxes are presented using participants' words and lived experiences of the authors: powerful-powerless, understanding-not understanding, being supported-not supported, belonging-not belonging and freedom-restriction.

Research limitations — While the qualitative findings may not be ‘generalisable’ according to a quantitative viewpoint, they are certainly applicable to others' experiences as demonstrated by the authors' description of their own experiences.

Practical implications — Enhanced understanding of this lived experience will spark improved expatriation strategies and lead directly to significant improvement in the overall performance of international organisations because an effective expatriate will be more capable of facilitating the two-way sharing and blending of the local and exogenous knowledge, therefore fulfilling a key role in knowledge transfer.

Social implications –– The importance of being open to others' lived experiences and supporting others who are immersed in another culture has universal appeal from a social perspective.

Originality/value of chapter — This is a unique research chapter describing research findings and joining participants' words and experiences with the authors' experiences. As well it is hoped that readers will relate to the paradoxes.

In this chapter, we think about shifting stories of research as our experience of relational methodology through narrative leads us to think differently about our work together – our research relationship and responsibility to one another as colleagues, as well as our participants. We inquire into the ways our relational methods of narrative inquiry have continued to compose shared, sustaining stories of research and research community, support our own curriculum making and identity-making experiences, and provoke our respective thinking in new ways. We revisit Aoki’s metaphor of planned and lived experiences to think about the ways that research is lived out in our lives and the complexities of sense-making about research and ourselves as researchers. Research-as-experience can be viewed as a lived curriculum of research, which interrupts the dominant narrative of research-as-plan and acts as a counterstory of research. Research-as-experience is not a static research plan that must be implemented but rather a course of lives within the context of research to be experienced. This perspective recognized that research shifts, just as the lives and identities of our participants shift. Our plans for our participants within our research cannot contain their shifting identities and must shift with them in order to honour their experience. Our work together helped us to understand that it is only through relationship with our research participants and each other that we could approach a deep understanding of their experiences and the narratives they shared about those experiences.

The focus of this chapter is firstly, to introduce the theoretical framework of an expressive approach that is suitable to research workers’ lived experience and secondly, to demonstrate through a practical example how this approach can be used to uncover ethical/moral concerns. In hospitality and tourism, research on ethics is still evolving; hence explorations of workers’ lived experience in search of ethical/moral concerns are limited. Perspectives of all stakeholders’ in the production and consumption of hospitality and tourism are necessary to advance knowledge in the field and strengthen the practice and pedagogy; but whilst representations of customers’ and managers’ perspectives abound that of workers are limited. Also, research approaches suitable to study lived experience are under explored. The expressive approach introduced herein draws on the philosophical tenets of phenomenology to portray the lived quality of the experience and hermeneutics to uncover its meanings and significance. This approach can textually expresses and evoke the lived quality of an experience using stories, poetry and metaphor. Its ability to evoke empathy through these media can be a powerful tool to persuade policy makers to care and attend to prevailing ethical/moral issues. The chapter begins by reviewing research into ethics in the context of hospitality and tourism practice and discussing the paucity of research representing women receptionists’ lived experiences concerning moral issues. It introduces an expressive research approach and provides a practical application of this approach in hospitality receptionists’ work. The chapter concludes by highlighting the strengths and weaknesses of the expressive approach.

This chapter disrupts the common notion that identity can be understood through the use of categories. Categorical terms like gay, straight, man, or woman often mask the complexity of curriculum making and identity-making. Curriculum making and identity-making are narrative terms used to understand the dynamic, relational, and on-going process of making meaning about people, things, contexts, and identity through experience. Identity making, understood narratively as the composition of stories to live by, allows us to image diverse communities, contexts, and experiences that uniquely shape the stories that people live and tell. Inquiring into the experiences of two research participants, I begin the chapter by thinking with Calle’s stories of experience to explore the limited and limiting categorical stories of identity. Then, I consider Jamie’s stories to live by, attending to the role of his contexts and communities in the composition of his stories to live by. In doing so, I seek to further map out the narrative geography of curriculum making and identity-making places and communities for individuals who compose diverse stories to live by. Building on previous research findings that contexts shape the composition of stories to live by as identity is negotiated through these dominant stories as an individual’s ontology, his/her story of the world and self in it, is constituted in part, by these dominant stories; here, I argue that contexts that allow for diverse stories to be told are those that attend to experience rather than clinging to familiar dominant stories.

The rejuvenation of waterways, including rivers and canals as well as riverbanks, has led to an almost explosive increase in the touristic colonization of these fluvial landscapes. In Europe, navigable rivers once used to transport freight have undergone a tourism inspired renaissance as river cruise routes. A similar renaissance has occurred in many of Europe's canal systems. This paper identifies four key elements that form the core of waterway tourism: the structural elements of waterways; the on-land experience; the on-water experience, and; the onboard experience. Structural elements include waterway capacity and use profile, the on-land experience refers to the use of riverbanks for recreation and tourism, the on-water experience refers to activities including swimming, fishing and recreational boating and, the onboard experience refers to the lived experiences of passengers on overnight waterway cruising. The discussion in this paper addresses two research issues related to the core elements of waterway tourism, testing of the canal lifecycle model and exploration of the lived experiences of river cruising in Europe.

Understanding customer experience remains the holy grail in marketing and tourism theory and practice. Although research techniques continue to evolve and improve, capturing the depths of what customers experience while they experience remains an arduous task let alone what its roots are. In response, this chapter sets out and illustrates an autohermeneutic phenomenological approach that taps into the deeper levels of experience to comprehend its extremities and processes. It places experience at the center of (self-)observation and thereby grants direct access to the entire “lifeworld” experience spectrum in its ultimate and purest form from the subject's perspective (be it a consumer, a customer or a tourist) and thereby rendering a first-hand view of the deeper levels of the pre-core-post journey of experience. This thought piece advances the methodological underpinnings of experience by offering a novel perspective to researchers and practitioners. This is brought by a supporting framework composed of five methodological guidelines to examine the multifaceted characteristics of experience, starting with its inception including its twists, turns and evolvements over time, pertaining to the viscerally intensive experience realms such as tourism.